Universal Solar Panel solar panels reviews
Based on 9 ratings Aus Ranking
- 5 star 3
- 4 star 2
- 3 star 1
- 2 star 1
- 1 star 2
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Australian firm Universal Solar Group (USG) started offering panels with their own branding in 2013.
USG Contact Information
For a company claiming Australian headquarters, an address for Universal Solar Group was surprisingly (or not) hard to find. We came across three different addresses, but this one should be good:
Address: Level 1, Unit 1, 65 Doody Street, Sydney Corporate Park, Alexandria 2015
Unfortunately, we couldn't find an email address or phone number; but there's a contact form on USG's rather spartan website.
Company Info
Like their address details, general company information is hard to find. But some years ago we were able to establish links between Universal Solar Group, Australian Premium Solar (APS), and installer Euro Solar (kaput since 2018) - they were all basically the same mob.
These days, there are no USG branded panels on offer, and the company is just acting as a distributor for other brands.
USG Solar Panels
The company offered a range of USG branded monocrystalline and polycrystalline panels: USG Poly P6-60 , Mono M6-60, Mono M6-72 and Poly P6-72 Series. These were budget panels that were reportedly sometimes used in "bait and switch" installations, where a system package specifies premium brands, but come the day of installation are suddenly unavailable and replaced with cheaper, inferior quality equipment.
But Universal Solar Group solar panels are no more. It's unclear when the firm stopped offering them and the official explanation why. But we can think of a couple of reasons aside from Euro Solar (the company that mainly installed them) shutting up shop - quality and warranty issues.
Warranty Details
When they were available, USG solar panels were covered by a 12 year product warranty and a 30 year performance warranty. But SQ analysis carried out in 2017 revealed Universal Solar Group could declare those warranties void if their panels weren't serviced every 3 months, which is ridiculous.
While under the Australian Consumer Law (ACL) there is far more protection than what was offered in the USG written warranty, the nature of their warranty was a potential hurdle for claimants. If you're having trouble with a USG panel warranty claim, brush up on your rights under the ACL.
Universal Solar Panel Solar Panel Reviews
Bought From: Euro Solar Show additional information
Bought From: Central Coast Energy Show additional information
Bought From: Euro Solar Show additional information
Bought From: Euro Solar Show additional information
I became concerned when I found that my Etoday and Pac readings were consistently lower than those of friends and neighbours who also had 12 panel 3KW systems. I took a series of daily readings over three weeks in Feb/Mar comparing my system with a neighbour's (on the same building line, same roof slope, visually similar panels. His panels receive an amount of shade in the early morning). My Etoday and Pac readings were consistently lower, between 9.5% and 18.5% on each reading. In Feb/Mar the max Pac reading I captured was 2012W, - but usually in full sunlight and with the sun at 90, the reading was just under 2000W
Bought From: Euro Solar Show additional information