Risen - Solar Panel Reviews

About Risen

Risen Energy is a Chinese manufacturer of solar panels that have a 12 to 25 year product warranty.  Their performance warranty is 25 years or 30 years for their bifacial panels.  Risen panels have proven themselves to be reliable under Australian conditions, so they're not a bad choice and we're happy to recommend them.  However, the lastest panels from many of Risen's competitors have a slight edge over them in some technical aspects. 

Australian Office

Risen has two Australian offices:

• Melbourne, Unit 35/15 Ricketts road, Mount Waverly VIC 3149
• Brisbane, Level 1, 35 Miles Platting Road, Eight Mile Plains QLD

Their phone number is:

• 1300 474 736

Oddly enough, they also give their phone number as 13004RISEN which, these days, is only really useful if you're American with a 30 year old phone

If you have a problem with your Risen panels, you should first contact your installer.  But if they're not available, you can directly contact Risen to make a warranty claim.

Risen Production

In 2020, the company's web site stated it had reached a module production capacity of 11.1GW. The same year, Risen Energy again made GlobalData’s top ten list of solar panel manufacturers for global shipments in the previous year. In 2022 it was ranked number 6 for shipments in 2021 by PVInfoLink.

At the beginning of 2023, the company noted it had a total annual module production capacity of 30GW; quite a jump from the 22GW just six months or so before. By mid-2023, the firm stated its production capacity had reached 45GW.

Risen Energy Solar Panels

At the time of updating this page (August 2023), Risen Energy produces solar panels with efficiencies of up to 22.5% (Risen TopCon) among the models we have listed on our panel comparison table.

Previously, Risen panels installed on Australian residential rooftops had a 15 year product warranty that covers the panels if they fail due to a fault in manufacturing, as well as a 25 year performance warranty. However, on March 8, 2022, Risen announced it was extending product warranty on some of its panels for rooftop installations in Australia to 25 years. Both the TopCon and Titan S range boast this quarter-century product warranty.

Company History

Risen Energy was founded in 1986 in Ninghai in eastern Zhejiang Province, around 200km south of Shanghai - but it wasn't until 2002 when it entered solar manufacturing. The company began supplying solar panels to Australia in 2008, before setting up its Melbourne office in 2014. An office in Brisbane was opened in 2018.

While it has not grown as fast as some other Chinese panel manufacturers, Risen Energy has not overextended itself and appears financially solid.

In addition to the company's five Chinese manufacturing facilities, Risen Energy has solar panel manufacturing capacity in Malaysia.

Warranty Procedure For Orphaned Risen Customers

If you have purchased Risen panels from a solar installer who has since gone out of business, the responsibility for warranty claims shifts to Risen. They have an Australian office in Victoria, and their customer service line is 03 9021 7788  - affected customers should contact this line for warranty assistance. 

They will arrange for the panels to be checked, and will handle replacement under warranty through one of their authorised distributors. Risen covers the cost of labor involved in warranty replacement at a rate of $150 for the first panel and $25 for each subsequent panel.

Risen Energy Solar Panels Are A Reliable Brand

Risen are one of the higher quality Chinese manufacturers. Independent testing has shown their panels can perform extremely well, and they back their products with an above average product warranty. Risen solar panels should be a reliable and cost-effective choice. While the company has had some customer service issues in the past, these appear to be resolved.