Redback solar inverters reviews

Redback Technologies is an Australian company founded in April 2015 and based in Brisbane. 

Australian Office Contact Details

Address: Building 1015, 80 Meiers Road Indooroopilly, QLD, 4068
Tel: 1300 240 182 or 07 3180 2325
Email: Contact form
Website

Company Info

Redback designs, engineers and tests its products in Australia, but they are manufactured in China - which helps it rein in costs. Even so, and as has been the case with many inverter manufacturers, the company has seen some tough times.

On March 5th, 2024, Redback Technologies went into voluntary administration. But on May 10th, 2024, the firm emerged from that after announcing it had a new owner; fintech company Australia Ebon Group. Investments made by Ebon aren't just about ensuring the firm's continued operation, but also to support its research and development efforts towards new products and solutions.

Redback is also supported by the Microsoft Innovation Centre and its partners include the University of Queensland.

Redback Inverters

Redback originally only produced hybrid inverters as part of its energy storage offerings, but in October 2021, it announced a range of single-phase inverters with 5, 6, 8, and 10kVA (kW) output. And more recently (October 2024), the company unveiled a new line - the I-Series.

Redback I-Series

The I-Series offers a range of single- (5kW and 10kW - up to 97.50% efficiency) and three-phase (10kW and 16.5kW - up to 98% efficiency) grid-tie inverters, designed specifically for Australian conditions. These inverters are rated to operate within a temperature range of -25°C to 60°C.

Equipped with smart load control, the I-Series can automatically manage large loads by utilising surplus solar power when available and turning off the load when it’s not. If solar production is insufficient during the day, the feature can still activate the load later in the day; but that mightn't be such a great thing given that's when mains electricity is usually at its most expensive; unless you're on a flat-rate plan. Still, it's an option.

Each I-Series inverter comes with a smart meter and Wi-Fi dongle, and comprehensive monitoring is provided through the Redback Portal or MyRedback app. Among the tools featured in the  Portal are self-sufficiency reporting, energy use reports, and bought vs. sold energy comparison.

Warranty Information

There is a 10-year warranty on Redback inverters, with the firm promising fast and high-quality service by a qualified technician at your home or at the company's facility. The 10 year warranty only applies at the location where the inverter was originally installed, but the warranty is transferable to a new owner provided the inverter remains installed at the original location.

If you have a Redback Technologies inverter installed, share your experiences by leaving a rating and review.