Zeco Australian Energy Solutions Pty Ltd

Zeco Australian Energy Solutions Pty Ltd Reviews

4.7

Based on 46 ratings
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About

ZECO Australian Energy Solutions Pty Ltd is a Solar Power Installation company based in Moorabbin VIC. 

 

The business has been operating since April 2014 and offers residential and commercial solar installations using predominantly premium products. ZECO also provide technical support for major global brands in Samsung SDI, Q.CELLS, Delta Electronics, SolarEdge (batteries) and SMA.

 

ZECO is also proudly an Endorsed Partner of Nectr – an energy retailer who is disrupting the electricity retailing market. 

 

ZECO has also developed its own Marshall technology that is used for Dynamic Export Control of residential and commercial properties as well as load control of electric vehicle charging. Recently this technology has been developed further to enable solar to be available for multi tenanted sites. This ground breaking technology can be used on strata buildings, commercial sites and lifestyle communities.

 

You can be assured that ZECO will always be there to support you – during the quoting stage, during installation and with aftersales support.

 

Here are their reviews as submitted by visitors to SolarQuotes.

Reviewers report paying: $6,000 - $8,400 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

Battery brands previously installed

EV Charger brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Zeco Australian Energy Solutions Pty Ltd Reviews (46)

Show Most Recent reviews from All time  across Australia

Average Scores

4.7/5

Value for money

4.8/5

Quality of System

4.8/5

Installation

4.6/5

Customer Service

  • 5 star 25
  • 4 star 17
  • 3 star 4
  • 2 star 0
  • 1 star 0

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Seamless installation. Respectful and responsive management.

Quotes were timely and all questions answered promptly.
Installations was seamless, timely very polite and very tidy.
Very accessible help and prompt inspection.
Highly recommended
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Excellent

First class in all areas. Great service good clean up Great follow up with an issue. Sales person Pat had great knowledge and advice. Installers very good
Inverter rating: 5/5
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Good installer, tidy job

Sales and quote was great - gave four options to choose from.
Installer was punctual informative and tidy,
Organised the grid connection and showed how to use the charger.
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Great people to deal with

Zeco were the only quoter who actually visited my home and discussed my solar needs. Their quote accurately reflected our requirements and was more than competitive with the other quoters who assessed our needs via Google maps and a phone call. Coincidently, a friend of mine had also used Zeco and was happy with their installation.
The installers were polite, friendly and professional. There was a small accident (they do happen) and they were responsive to rectifying the damage to the standard required by me.
The follow up aspects such as commissioning the new solar system, arranging the government rebate and showing us how to use it were all done in an efficient and professional manner.
All-in-all I would recommend Zeco to anybody considering going solar.
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Great service from start to finish!

Amazing service from start to finish. Onsite inspection and quote provided by a friendly salesperson. Very transparent with quote and timelines. Installed on time and cleaned up after!
Inverter rating: 1/5
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Very Good Outcome

The sales/ quoting process was very clear from the beginning. Marc the salesman, was very good and very helpful. He included everything that I requested to, advising me of all the different options of panels and inverter to choose.
They also remove and dispose my old 1.5kW 8 panels system.
I must say that your Solar Quotes brochure - Solar 101 - A Beginner's Guide helped me a lot in my final decisions.
The installation went really well. The installer was very punctual and explained what he was going to install in order for me to check it against the approved quote. Left the place very clean and tidy.
Zeco's customer service is to be commended. They helped me to organize everything required to get the grid connection after the install.
As I also organised to install an EV Charger in my garage (supplied by me), the installer and Zeco made sure that everything was working well and also showed me the best way of how to use it.
I am very happy with the final outcome and currently enjoying the solar panels installation as well as the EV Charger.
Panel rating: 5/5
Inverter rating: 5/5
EV Charger rating: 5/5
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Very happy with Zeco

I got 3 references, asking for a visit prior to quoting. One did not even contact me, one gave me a quote without a visit or a discussion of my needs, but Zeco have been impeccable all along and I am happy with the whole process with them.
Inverter rating: 5/5
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Nice neat installation

ZECO provided a number of options for different budgets and configurations. The installation was carried out neatly and professionally, polite guys and left neat with no rubbish. Ryan explained the instal and operation as well. The turned up on time and did exactly what they said. The workers were safe and used a scissor lift . Grid connection yet to be done waiting for the inspection.
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Fantastic experience

I had already organised two quotes from other companies, so I only asked you for one company.
You recommended Zeco.
I am very happy with the service I received from them.
They contacted me promptly and arranged a visit.
The person who came was very knowledgeable. He explained the various options, and walked around the property to get an idea of possibilities.
Zeco then sent me two quotes. They also provided URLs I could check out, to do my own research about the products suggested.
Their quotes were considerably lower that the other other two companies I had found on my own.
After choosing one of the options, they arranged everything for me - rebates, installation, certification, etc.
At all times Zeco kept me informed on what was going on, anything I had to do, and next steps.
Before starting, the installer reassessed the placement of the panels, and made some adjustments; and spent some time discussing with me, the best place for the inverter. He was very helpful, even going so far as to remount a wall decoration that had to moved to accommodate the inverter. They were also extremely tidy, clearing away all mess.
At all times Zeco staff were very professional. They listened to my concerns/suggestions, and patiently explained why they were doing things in a certain way.
I'm still waiting on the final steps, but based on my experience so far, I'd highly recommend them.
And thank you, for suggesting them.
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Very good installer, great service and easy process

ZeCO provided the quotes and the information in a timely manner, I appreciated their professionalism and the quick responses.
Installation has been polite, tidy and punctual with no issues at all.
As for the moment every interaction with the customer service has been smooth and easy, getting the answers in timely manner
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Installer who listens to you and your requirements, very clean install.

We reached out to find an installer via SolarQuotes after being visited by a door knocker and talked into signing a contract to install a 6.6kw system.

The door knocker installer was pushy and I felt like I wasn't being listened to when asking questions about a larger system.
After watching the videos on SolarQuotes and reading the material I was convinced we made a mistake signing the contract with the door knocker and cancelled it (was still within the cooling-off period).

SolarQuotes referred us to Zeco Energy, who visited us at our property.
The SolarQuotes salesperson was a night and day contrast to the door knocker, he answered all my questions, addressed all my concerns and quoted me a larger 13.3 kw system for the SAME PRICE as what I was sold by the door knocker for a 6.6kw system!

After signing the new solar install contract with Zeco Energy the service we received throughout the process was phenomenal, communication was clear throughout the entire process and the install was done in a day. The install was clean without conduit coming out from under the eaves and all cabling concealed and tucked away.

Overall we are very happy with the service Zeco Energy has provided and the system is producing away already saving us money on our power bills.
Panel rating: 5/5
Inverter rating: 4/5
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Failed to correctly assess the switchboard

The sales / quoting process was great. They attended the site without a desktop quote and looked over the requirements, including the switchboard and connections to the street. The salesman certainly seemed to know his stuff and gave us confidence to proceed.
The contracted installers were great. Polite and efficient.

BUT!!!

We installed a 10kW system in December, and the installers found that our switchboard and connection to the grid could not cope with a system this size. We operated on a 7kW for 5 months. Zeco said it was not their fault. Luckily, the installers took pity on us and recommended an electrician to upgrade the mains etc.

So... it is now May and extra $3,000 and 5 months later we may actually be able to use the 10kW that was designed, installed and paid for in June or July this year once the lines have been upgraded.

Also - we purchased a heat pump hot water system from them at the same time, which was installed at the same time. Unfortunately, they made a mistake and installed the wrong size system, which was only picked up when I checked the certification documents. This issue has now been rectified and the correct system installed.
Panel rating: 4/5
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Amazing customer service and professional installation.

Rhys at Zeco was helpful, honest, and very informative. It was thanks to his customer service that I proceeded with this company. The installation was extremely professional, efficient, and friendly, and of course the price was competitive.
Battery rating: 5/5
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Excellent installation and post installation experience

Marc contacted us about the quote, came to inspect our house and was very friendly, professional and punctual. He responded to our questions very quickly and was always clear and concise in the information he provided.

The installation process went very well. The team (installers and ZECO designer Janak) responded really well to an installation hiccup and came up with an acceptable alternative. The installers were friendly, professional, punctual and were very tidy.

The post installation experience with ZECO has also been very good.
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Original Review on 27-06-2023:

Great sales person, terrible follow up by installation team and Nectr

This review is a tale of two different experiences.
We dealt with sales, who was absolutely fantastic. He patiently explained the whole process, and answered all of my questions (thanks to Solar Quotes for arming me with the information that I needed).

Once the installation left sales capable hands, the process was terrible. Zeco work with (or are the same company) an energy retailer called Nectr. My account wasn't created properly so it took more than 3 weeks, and getting sales involved to have everything fixed up.

It took 3 months to have the installation done (from March 2023 to install at start of June 2023), and then another 12 business days to have ESV do the inspection to turn the system on.

I provided feedback to Zeco on their lack of communication and my subsequent frustrations and was met with terrible customer service as a response - both blaming things that were outside their control, and informing me that the delay was due to me receiving an offer that wasn't on their system and that they wouldn't be offering these type of bundles to customers in the future (ok?). All I was after was an acknowledgement that the process hadn't gone smoothly and a commitment to follow up in the future. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 1/5
Customer Service: 1/5

10 months later we asked Chantelle: "Are you happy with the performance of your system so far?"

The system has performed better than we expected. Our electricity bills have decreased substantially (other than the $250 per month to pay back the system, our bills are about $30 per month). We have a 3 bed/2bath house for 3 people and the only thing not electric is our hot water system (instantaneous gas). We run our reverse-cycle split system almost constantly.
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Seamless and friendly

This was a seamless process from the initial sales call through to quoting, site survey and installation. Everyone involved was friendly and professional.
Inverter rating: 5/5
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Zeco energy

Great service and technical advice. Very happy with the end result.
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A Great Solar Storage Battery Experience

After the initial contact and visit to my location, I promptly received quotations from ZECO for three suitable battery systems.
I researched each system and compared the costs with other quotes and asked questions, which Mark Spicer answered to my satisfaction, and decided to accept the recommended Tesla system.
Following a long delay in obtaining a loan from VicSolar, during which ZECO support was helpful and patient, a date for installation was set for early December.
However, due to an unusual rainy November and a high demand for installations, the installation date was changed to late in December.
The process took place on the appointed day, and Rick did a professional job with the installation. A technical glitch prevented grid connection on that day, but this was overcome the next day, with Tesla support. ZECO also helped to apply for a rebate via the Tesla app.
Overall, I am very satisfied with the whole process and very happy that I chose ZECO for this project.
Inverter rating: 5/5
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No pressure, Great knowledge great value

Initially off to a bad start with the Sales person not turning up, however when rearranged he was extremely knowledgeable and spent all the time we needed. He listened to what or future needs and goals were.

We asked for a couple of alternatives which were both good options and good quality and a good price one of which we chose. Sales person was always happy to take my calls and questions. He was very helpful explaining the process for sole rebates and loan options.
The original sales person then left and Zeco were very pro-active in making contact to ensure we had an account manager.

The panel design on the roof is well placed and provides optimum efficiency.

The inverter is well placed and it was encouraging to discuss where things like the battery and/or the EV charger may go in relation to it should we want one.

The installers were very efficient and organised as well as approachable. Minimal mess and a tidy job.

It took a few days to get account created so I could monitor the Solar and an application to be put into United Energy to initiate compliance check.

All in all, it was a very positive experience and we would definitely recommend and got with Zeco again if needed.
Panel rating: 5/5
Inverter rating: 5/5
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3 Phase Solar System

After many quotes and many phone discussions a friend recommended Ian Lilley at Zeco. Ian then had Pat Briscoe consult with me. Pat was happy to do a site inspection prior to quoting as the job was quite complex (many other companies did not offer this service).

Many quote variations later Pat and his team came up with a plan that I was completely satisfied with.

The job was scheduled quickly and the installers were extremely prompt and tidy and all was completed at a minimum of fuss.

I am a very satisfied customer and gladly recommend Zeco Energy to all.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic customer service,support,installation.

From first call with Rhys, who quoted and changed system details for me when I asked. He was friendly and available to answer any questions. My installation was a bit challenging, due to being a double storey with flat roof, however Vincent and his team were amazing. They were polite,friendly and professional. Installation took 1 and half days. Zeco customer service was excellent, they were always responsive and helpful. System was installed one week, inspection and turned on following week.
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Great installer

Great experience both sales and installation, all made easy no fuss.
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An incentive was offered by Zeco Australian Energy Solutions Pty Ltd for this review. Learn more here.

Great service from start to end

Out of the several companies that provided quotes for our solar installation (3 from SolarQuotes, 2-3 from external), only ZECO that made time to actually come to our property, and assess the feasibility of the installation. This means that they can give a more accurate quotation and proposal.

This turns out to be especially important because not only our switchboard is north-facing, it's also not shielded (no shade), and there is a hot water system nearby, meaning that the inverter & battery needs to be installed somewhere else - something that other installers wouldn't be able to pick up just from satellite photos.

Patrick from ZECO explained the process very clearly, providing a lot of information, as well as options from budget to top-of-the-line with pros and cons. He showed his own solar install, some learnings from his own experiences, as well as the importance of properly sizing our installation. He was more than happy to answer any questions, even after the site visit. He never once pushed for upsells or anything similar.

Although the quotation used a lower rates than offerred by the electricity provider, Patrick understood and explained to us that we were able to void the contract if we choose to do so. This coupled with site visit and no upsells basically what made us decide to go ahead with ZECO. The fact that we chose to go with QCELLS all-in-one solution, and ZECO is a QCELLS is a bonus.

The ZECO team kept us updated in every single step of the solar install, from when to apply for the VIC rebate, the installation process, what to do after, and so on. The installation team was punctual, professional, and very tidy. Although I am not an electrician, I can see that the panels were installed very neatly.

After the system was installed, the ZECO team still continue to answer any questions that I had about the install, feed-in, grid connection, and even helped to troubleshoot a minor issue.

Few weeks in and we can 100% see that our system was properly sized, and works as expected. Overall, we couldn't be happier. We wouldn't hesitate to recommend ZECO to others!
Panel rating: 5/5
Inverter rating: 4/5
Battery rating: 5/5
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Great installer

Sales team was excellent and so was the installation team.
They did organise the grid connection
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Fast and Easy Installation

Sales and quotation process were excellent. Zeco sent someone out to inspect the site.
All questions were answered and suggestions given.
Installation was punctual and not as tidy as expected.
Customer service in general was ok. Overall am happy with the installation.
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Zeco Energy Shines Bright: My Easy Journey to Solar Bliss!

After getting quotes from 5 solar companies—3 from solarquotes and 2 from elsewhere—I dove into weeks of phone calls, messages, and emails discussing panels, inverters, and batteries. It was a bit of a journey, but after careful research, Zeco Energy emerged as the perfect fit with the best bang for my buck.

Zeco Energy went above and beyond in setting up my 13.2kW solar system with QCells panels, a SolarEdge 10kW inverter, and a SolarEdge 10kW battery. The whole process, from start to finish, felt like a breeze, thanks to their professionalism and expertise.

The consultation with Charles T. was fantastic. He took the time to get my energy needs and crafted a plan that aligned perfectly with my goals. Charles patiently walked me through the benefits of QCells panels and the SolarEdge inverter, making me feel confident in my choice.

The installation took just 3 days, considering a bit of weather interference. The Zeco Energy crew worked like clockwork, showcasing their technical prowess. What stood out was their attention to detail—every panel was perfectly placed, and the wiring was impressively organized. It's clear they take pride in their work.

The SolarEdge 10kW inverter and 10kW battery have been rockstars in my quest for energy independence. Zeco Energy's recommendation of these high-quality components has proven spot-on. The inverter's ability to maximize energy production and the battery's storage capacity have significantly cut my reliance on the grid.

Throughout the process, Zeco Energy's commitment to customer satisfaction was evident. They kept me in the loop at every stage, and every question or concern I had was promptly addressed by their team, from installers to designers and sales.

In conclusion, I wholeheartedly recommend Zeco Energy to anyone considering solar. Their expertise, professionalism, and top-tier equipment make them a standout choice in the renewable energy game. Choosing Zeco Energy not only boosted the sustainability of my home but also gave me confidence in my decision to go solar with them.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Fantastic Solar Company with quality products and service

The sales and quoting was very easy and friendly. They explained all the pros and cons of each system and brand. They have fantastic installers who take pride in their work. Excellent customer service and held my hand throughout the whole process.
Panel rating: 5/5
Inverter rating: 5/5
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System working fine

Sales process was fine and rep was knowledgeable. Installation guys were friendly and efficient but left some mess and damaged plants. Application to our retailer was submitted nearly 2 weeks late so still no FITs being paid. Not a big deal but when they tell you it’s because they were busy it’s a bit ordinary.
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Vince was incredible. Exceeded our expectations.

Was easy to deal with and organised connection within 24 hours. Great experience.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Very Happy Solar Home

The process from Solar quotes was much easier than trying to source individual companies fro quotes & having to repeat what you "think" you needed. First Installer called within 6 hours followed quickly next day by second Solar Company...the third didn't contact us at all, although when prompted by a reminder from Solar quotes immediately got in touch and apologises to "losing" the lead and within 24 hours had also quoted.

My only concern was there was quite a wide divergence in quality of equipment proposed and therefore also cost...we decided on quality with extendable options for EV, Battery or extra panels down the track...the system chosen was superior and not even offered by the other companies, so there was a lack of apples v apples.

Zeco very supportive along the way and very responsive to our questions, queries & adjustments!! to the scope...very accommodative. The Install team of Ryan Bulmer were very impressive...quality install, all completed within 5 hours and very polite and informative...our Inspector arrived the very next morning so all good to go within less than a day!!!

Now we only completed yesterday so unsure on grid connection & advising Energy provider, but based on efforts so far have little to be concerned with!!

Thanks Ian & Charles at ZECO and Ryan of RTB Electrics of Somerville we are sure we will have something that will last the journey & help alleviate this huge bill increases everyone is now facing!!

Cheers
Alec & Sue
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ZECO, a quality company with good communication and service

I found ZECO to be an efficient and quality solar supply and installation company to deal with. The whole process was simplified by them and they were always informative about any queries I had.
Our installer, Habib, was very good. He was informative, helpful about any questions I had and was well organised. He also helped me to install the app into my phone and showed me how to operate it, very grateful for his help.
Overall I was very satisfied with our dealings with ZECO and I could not be more satisfied.
Thank you ZECO.
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Great Experience

Very thorough sales experience, friendly installers who took great care and the finished product looks great. System is working well even on very overcast days.
Inverter rating: 5/5
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Best company to deal with

Their customer service was a real deciding factor for me as they were by far easier to deal with than several other companies I had previously dealt with. Having been through the quoting process a few times previously, I found this company the most helpful by far. They answered all of my many and varied questions and altered their quote to satisfy my needs without hesitation.
They never baulked at any time with the challenge of what turned out to be a far from simple configuration and subsequent installation which has been now completed to my high expectations.
Thank you!
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Great company to do business

Great and passionate company to deal with. Responsive and always there to answer queries
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Great experience with Zeco

Overall great experience with Zeco Solar from quotation to installation. Highly recommend.
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Great installation of TESLA Powerwall 2

We asked ZECO to put in a Tesla Powerwall2

They were excellent to deal with from quoting process, installation all the way to post-install support.

Rhys was my primary contact from start to finish, he takes ownership and responds promptly to queries (phone, sms, email) and keeps the momentum going. Communication was a good balance with the right amount of information without over-explaning.

Janak looked after all on site matters including delivery, installation and clean up.

With the one post-install query, Janak came on site to successfully re-validate the system behaviour and answered any questions we had for him to our satisfaction.

The entire team is friendly, knowledge, polite and punctual.

The price was reasonable, we went for a few quotes and the installation is definitively value for money.

I would not hestitate to engage ZECO, Rhys and his team again for any future work.

PS: Some fields in the solarquotes review are mandatory like System Size. The work was only to install Tesla PW2, we already had solar panels and a 5.0KW Goodwe inverter.
Inverter rating: 5/5
Battery rating: 5/5
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Zeco were fantastic!

Great customer service, quality product and during and after care. I'd thoroughly recommend Zeco and solar installer.
Panel rating: 5/5
Inverter rating: 5/5
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Extremely happy Zeco.

Salesman came to my home. Explained everything in language I could understand. Answered my questions even though they may have seemed silly to him. Installation was above what you would expect in todays climate. Very tidy, cleaned up any mess they made and when the man came out before connected me to network actually said it was one of the best installs he had seen. Made me feel great about the company I selected even though they were a bit more expensive than the other 2 quotes.
Panel rating: 4/5
Inverter rating: 4/5
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Good system at the right price

Great sales team, good installation crew turned up on time and did a neat job.
Inverter rating: 3/5
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Highly recommend Zeco energy

I sought quotes from 5 different companies, and with Zeco I felt like I was getting advice rather than being sold a product. Ian from Zeco took the time to talk me through the available options and the pros and cons of the different options. Zeco was also very competitive on price.

Installation of the system was very professional with everything done very neatly and cables hidden from sight. Post implementation support has also been great.

High recommended.
Panel rating: 5/5
Inverter rating: 5/5
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Geoff & anne nsw

From the start of our first phone call to zeco we where treated very very well they spoke to us so that we could understand everything. They explained the best battery & panel size of the system that would best suit our house they gave us the choice of two systems & did not try to over sell to us witch we were very happy with. The instalation team were savy electrical & solar in Wollongong the whole team were fantastic very good trades people very polite & helpfull all the way through the install & very clean I would recommend them to everyone. Customer service was exelent they offered to help with the grid connection & anything we may need in the future just great people to deal with. again thanks to all concerned.
Panel rating: 5/5
Battery rating: 5/5
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Thanks Zeco

The Zeco guys came out to talk to me and survey the site whereas the other vendors engaged in email tag and were not very responsive.
The sales, quoting and installation processes were prompt and efficient, especially as everything needed to be installed before 30 June to receive the full battery rebate.

Zeco took care of the grid connection issues.
There were the inevitable hiccups along the way but the Zeco guys were responsive and sorted them out in a timely manner.
I liked the quality end to end QCELLS solution: panels, inverter and battery.

Very happy with the whole process.
Inverter rating: 5/5
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Great service, great people.

Ian is awesome, the installers were brilliant - they even cleaned up after themselves! Super neat and tidy.
Inverter rating: 5/5

Supplier Reply:

Thank you for the very positive feedback Wayne. We are happy to be apart of your journey to renewables and lower bills. we will keep an eye out for a good battery deal!
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So helpful and patient and a great price too.

The whole experience was very professionally handled and courteous. Of the installers who are not trying to rip you off with cheap panels, these guys were the cheapest and were happy to come out and spend the time to talk to me. Others just rushed me on the phone and did not want to come out. I found this odd as this is a big $ transaction. I may only pay $3K due to rebates from the government, but at the end of the day these suppliers will get around $5K. So I was not really happy with companies that shied away from coming over to have a look.

The advice I received was practical and did not push for more expensive solutions than I needed.
Panel rating: 5/5
Inverter rating: 5/5
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Solar and Battery independence

Very happy with the whole process from initial inquiry, quotation, installation and follow-up. Always professional, prompt and friendly. Ian explained the process and why the he recommended the products. I have since recommended 3 friends who have had installations done.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks Meaghan
We have been monitoring your system and looks like the performance has been good.
Please don’t hesitate to contact us if you have any questions
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Zeco Energy - Great to deal with

Zeco Energy were terrific from start to finish throughout the process. Good communication through the quote process, listened to what I wanted, and adapted to fit. Installer did a neat, tidy job, was punctual and careful. Grid connection was all done, and even the inspector commented to me about how good a job it was
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