Urban Renewables Reviews
About
Urban Renewables is a specialist in the design and installation of Solar PV systems across Victoria. With a traditional base as an electrical company, Urban Renewables has been involved in the Solar PV industry since early 2010, focusing on providing an informative, reliable and clean service that you would be happy to refer to friends and family. Whether it's for your home or business, Urban Renewables is that smart choice for Solar installation and maintenance.
Reviewers report paying: $12,000 - $13,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
Battery brands previously installed
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Urban Renewables Reviews (180)
Show Most Recent reviews from All time
Average Scores
4.6/5
Value for money
4.8/5
Quality of System
4.9/5
Installation
4.9/5
Customer Service
- 5 star 106
- 4 star 73
- 3 star 1
- 2 star 0
- 1 star 0
View Timeline
15 November 2024
19 September 2024
Another great job!
This was the fourth project with Urban Renewables - the retrofit of a Sigenergy battery and EV charger to an existing Enphase system that UR installed for us a couple of years ago.Given that we were both new to the Sigenergy gear, and our past experience with Adrian and his crew, we agreed to do this job on a time and expense basis.
Despite a few hiccups along the way (see my Sigenergy review) Adrian completed the task with patience and skill, completing the installation with no visible flexible conduit - one of my few mandatory requirements!
Battery rating: 4/5
09 August 2024
Very professional from beginning to end
Initial information was thoughtful and relevant to our circumstancesThe sales and quoting process was efficient and timely
The installation and commissioning was seamless.
It was a very professional process from beginning to end
23 July 2024
Great work, Friendly, No fuss
Quote was easy. Ended up getting 2 quotes.Installation took 2 days.
Looks great, Works well.
Guys were really friendly and helpful.
Highly recommended
Inverter rating: 5/5
25 May 2024
Friendly and Professional
After a few cycles of quotes and bit of back and forth with a couple of other installers I settled on an Enphase system and between 16-18 panels. Urban Renewables were local and had great reviews and they turned out to be an excellent choice for me.They did a pre-inspection in person to double check their design, offered a competitive price and were able to install earlier than their original 4 week estimate. The installation was over 2 days and was carried out professionally and effectively and my neighbour who could see what was happening on my roof remarked that the team looked safe, efficient and focused on their tasks.
There was a slight delay in the availability of a certification inspector and the back office were very helpful in following up and then assisting with the admin around the connection into the grid.
Overall the company was easy to deal with and did a really good job and I have no hesitation in recommending them.
22 May 2024
Great process from start to finish.
Adrian attended my address before I had accepted the quote to personally assess my roof for the suitability of, and best location for the panels.He carefully explained how the process worked and what to expect from the system.
Installation was thoroughly completed and all packaging/rubbish removed afterwards in a timely manner.
The electrical inspector complimented the neat and professional installation .
Panel rating: 5/5
Inverter rating: 5/5
07 March 2024
An incentive was offered by Urban Renewables for this review. Learn more here.
Very professional company with a personalised service and competitive rates.
Sale and quoting was very transparent with various options offered after personal consultation. We opted for 8kw roof panels, a Fronius inverter and a Tesla 2 Powerwall. There was a waiting period over the summer break, but installations started on schedule.The installers were super-professional and one felt to be in very good, capable and experienced hands. Didn't mind little chats and important clarifications by the by.
To my great surprise, the system kicked into life after 2 days of solid work in and above and under the house. (We did have a (much smaller) solar system before and already had a 2-way smart meter.) So far, we are very happy with what we got.
08 January 2024
Agree with high ranking
Everything went as expected, although there was no correspondence until the week of the installation. The ESV inspector said it was pleasing to see an installation done by a competent company that he never has issues with.20 December 2023
Original Review on 23-02-2023:
Urban Renewables Solar Review 2023
We obtained two quotes through Solar Quotes, and a third via friend's referral. After bid conditioning, all three quotations were very close. I considered that Urban Renewables provided the best pre-purchase technical advice. Installers were very professional, tidy.Still awaiting inspection and certification.
10 months later we asked Chris: "Are you happy with the performance of your system so far?"
Yes. There were some early minor issues with the Enphase App connectivity, but these were solved after discussing with the supplier.21 June 2023
Quality installation with care and pride in work
Urban Renewables recently completed an Enphase microinverter and Hanwha Q-Cell install on my roof. Solid team, super nice, extremely considerate and neat, wiring and labelling standards on point, left the place just as neat as prior to the works starting. Handover process was great, well explained. This is what you want from an electrical contractor. Highly recommended.Sales and quoting process was very easy, all done online and via email. Followed up with some phone calls. The team must have a decent pipeline of work as the works did take a few months to kick-off, but I don't consider that to be an issue.
23 April 2023
Fantastic professional installers
This is the third time I have use Urban Renewals for installation of a solar system (different properties). They are very professional and friendly. The whole process from quoting to installation to follow up care goes smoothly. I would not hesitate to use Urban Renewals again.Panel rating: 5/5
Inverter rating: 5/5
29 March 2023
No worries
Urban Renewables were great to deal with, a prompt, professional team who knew their stuff. Didn’t expect to have the job complete in less than a month from first contact and very happy with the result. A quality install which I am sure will provide ample energy, worry free for a long time.Panel rating: 5/5
Inverter rating: 5/5
15 March 2023
Excellent Service
Urban renewables provided a comprehensive quote with a couple of options of solar cells. Any questions were answered promptly and showed great knowledge of the products and process. Installer Jol and his team were professional, courteous, knowledgeable and very helpful during the installation. I would highly recommend Urban Renewables09 February 2023
Flexible, efficient and professional
The team from Urban Renewables were efficient and professional from the quote phase through to the after sales service. They guided me though the selection of equipment, installation and with setting up the software and user interface. They are also a Licenced Electrical Contractor which was the deciding factor for me. Happy to recommend these guys to all my friends.Panel rating: 5/5
Inverter rating: 5/5
30 July 2022
Top quality installation
Two good quality bids were received. We selected Urban Renewables their proposal included a panel layout design and estimated power and cost savings data. They offered solar panels manufactured in Malaysia that were competitive with other panels in terms of price, and also guarantee period(20 years).Three electricians did the installation, all were polite, arrived on time, completed the job in one day. The installation is very professional, all cabling is in conduit that is completely hidden inside walls. We’ve have a two story house and so running conduit from the roof of the second story through the wall cavities etc. was a fantastic effort, we were amazed that all conduit is hidden.
The guys cleaned up when they finished, and gave some training on how the system worked and assisted to link up the inverter to the app on my phone.
Highly recommend these guys.
Panel rating: 5/5
Inverter rating: 5/5
07 July 2022
Great service
Really supportive through the sales process. Happy to answer lots of questions and give objective points of viewSmooth installation process
Inverter rating: 5/5
19 June 2022
Very good Installer
Friendly and they knew their solar stuff (when comparing other providers) - installation looks good and they tidied up after themselves.Sales/quotation process was quick & easy.
Installation: they were Polite, Tidy & Punctual
Everything was complete and connected in a timely manner
02 May 2022
Look No Further Than Urban Renewables
The beginning to end experience with Urban Renewables was fantastic. The sales team and initial site inspection was focused on designing the best system for my property. Jol treated the install as if it were his own home - no ugly conduit anywhere, instead everything is neat, tidy, a top quality job. Everyone involved was professional and reliable. The post-install walkthrough was quick, easy, and by the time Jol and his team left I felt confident in managing and getting the most out of my new solar system. The admin team helping set up feed-in with the grid etc was also on top of things and made everything a breeze. Tip top job overall, will definitely be recommending Urban Renewables to friends and family.28 April 2022
5 stars all round
Urban Renewables were recommended by a friend and were fantastic to deal with. The quoting process was easy & quick and was great value for money. The installers arrived on time and despite having to deal with a very tricky two story install were very pleasant and quick. All rubbish was removed and place looked like they had never been here. The Enlighten app was installed on our phones and fully explained. Customer service was quick & efficient and we were connected to the grid within the week. If you are looking to have solar installed Urban Renewables are your people.13 April 2022
Exceeded expectations
No high pressure selling or up selling. Honest and clear advice. Very smooth process and installed much quicker than predicted. Handled all of the required paperwork that a third party can do. Local installer using own staff.Panel rating: 5/5
Inverter rating: 5/5
11 April 2022
Best solar service in Warrnambool
After many attempts & so called ‘solar experts’ advising on a system for us, we were recommended Urban Renewables Wbool.Their professionalism through the entire process was head & shoulders above all others.
The install on our property was difficult - terracotta tiles & two story; everything amateur solar providers & in particular most, if not all other installers in Wbool are incapable of delivering, however not the case for Urban Renewables Wbool; they are so accommodating & professional, it is my pleaser to highly recommend them.
Panel rating: 5/5
Inverter rating: 5/5
23 March 2022
Excellent work, highlighted by the Inspector as well.
The sales/quoting process was very precise but flexible. The Installation and termination is tidy and the Customer Services (Ana) excellent and very helpful.22 January 2022
Great service
Quote was competitive but we chose quality of panels over price.Urban Renewables were great in their timing and follow up after installation.
29 December 2021
Original Review on 29-04-2021:
Great customer service and advice.
Adrian at Urban Renewables was very helpful and gave us choices to suit our needs and wants. Installation was quick and clean, with plenty of communication as to start time etc.8 months later we asked John: "Are you happy with the performance of your system so far?"
Yes. Very happy after 9 months. Expecting to be in the black as far as my bills are concerned over a 12 month cycle. After sales sevice was great. Glad I chose a company with a local representative.13 December 2021
Good installation. Very good customer service.
- The sales/quoting process was transparent and upfront. They offered several solutions to meet budget and needs.- The installation was professional, safe and tidy.
- Customer service was good. I was unaware of all the certificates, checks and changing meters involved. They helped us work through this.
09 December 2021
Setting the Industry Standard
We wished to use LG panels and Urban Renewals are listed as a local installer. We had no prior dealings with Urban Renewals so took a punt that LG would not list them unless their service was of a suitable standard.From the time of initial contact thru to installation, electrical inspection and finally supply of documentation to the energy retailer I have been impressed with this company. Everything was done on time, professionally and courteously. The installation crew we very polite, tidy and knew their stuff. The independent inspector came today and commented "these guys are the best". I don't know if they are the best but they are very good and would happily recommend them to others.
24 November 2021
Another 5 Star install from Adrian and Jol at Urban Renewables.
Once again top notch service from the team at Urban Renewables. This is the second system that they have installed for me. Working with Adrian and Jol to get the system designed and installed was easy. The install team including Jol were very accommodating and got everything done over 2 days ensuring that everything was 100% before they left.Really clean install, the panels are all perfectly aligned, the conduit required was minimal, tidy and straight.
Independent safety inspector also reported that the install was exceptional and that there were zero items that needed to corrected before final sign off.
Overall, really happy and have recommended them to anyone who has asked about our install / system.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
10 November 2021
We could not have asked for better!
After strong recommendations of Urban Renewables by dear friends, we started the process of adding solar panels and a battery to our property.The whole process went smoothly, even during the latter part of COVID Lockdown 6. After some form filling and discussions on the phone with Sean, everything went smoothly. Everything was clearly explained in a most friendly manner. We just and to wait a while for easing of Lockdown restrictions.
The panels went up without a hitch. The cabling was installed simultaneously and it was all finished in one day.
The battery and controller were added on another day (when tradies were allowed internal access) and the whole system was ready for the inspector in a few hours.
The inspector came a few days later and he was very impressed by the work ... and so were we.
After the installation was completed, we had a couple of questions which were promptly answered - again in a most friendly and professional manner.
We can't recommend Urban Renewals highly enough!!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
03 November 2021
AAA+++
AAA+++Nothing but great things to say about Urban Renewables, right through from my initial enquiry, to installation and post install check-in.
Every single person I spoke with and/or met, was courteous, professional, reliable and easy to deal with. They are truly a great team...
Thank you :)
06 October 2021
Great Service
Very quick to get back to me and and recommended only the best system, very happy with my dealingsInverter rating: 5/5
21 September 2021
Great installer, fantastic quality, a real tradesman
Adrian contacted me for a quote and gave me the option to do it over the phone or in person (COVID).The installation is extremely tidy, Adrian cleaned up after himself, and it is evident that he actually takes pride in the work that he does.
All I had to do was download my smart meter data so that Adrian could run the numbers and recommend a couple of systems based on our average usage and potential usage into the future.
Adrian kept me informed via email throughout the whole process, he was punctual in attending when he said he would, my install looks great and everything was left neat and tidy.
The customer service has been great, the grid connection was organised for me, all I have to do is arrange a suitable solar plan with my retailer.
I highly recommend this installer.
18 September 2021
First Class Installer and System
Recently, we had Adrian Cole from Urban Renewables install a 6.6kw rooftop LG solar panel system at our house in Warrnambool. When we received Adrian's contact details via Solar Quotes, we contacted him and within a couple of days he visited for a pre-quotation inspection and then quickly followed up with a comprehensive quotation with 4 options presented. Considering the challenges of navigating around Covid-19 restrictions, Adrian was able to install our chosen system promptly and efficiently. We appreciated the way in which he communicated the installation process to us and his accessibility and ability in answering our questions during the whole process was first class. Adrian's work, equipment and materials presented minimal disruption to our household. Adrian also handled the Solar Victoria solar rebate application and communication with our power company. We were very impressed with Adrian's professional yet personable manner and throughly recommend him and his company Urban Renewables to interested purchasers.08 September 2021
Exceptional customer service and professional installation
Arranged for a quote of a 7.2kw system and the process of getting a quote to getting installed was simple and so professional. The quote was highly detailed with all the information i required to make an informative decision. Sean assisted me from the sales side and the guys that came out onsite to do the install, where prompt, courteous and did the job exceptionally well. The Enphase online monitoring software is brilliant and easy to use. Would highly recommend01 September 2021
Professional and Efficient
From the initial quote and site visit through to final commissioning the team at Urban Renewables have been great. They are prompt and professional, provide great advice and their installation team are enthusiastic and efficient. I extremely happy with the system they supplied and installed and highly recommend the team at Urban Renewables.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
17 August 2021
Exceptional service
Fantastic service. Couldn't be happier with the installation and workmanship. This along with the exceptional service I received throughout the whole process, was seamless. Kept me updated and informed throughout the whole process. Many thanks Urban Renewables.This 3.75 star review was removed at the request of the reviewer
Learn More26 July 2021
Original Review on 24-11-2020:
Great communication and very helpful.
Explained each step & kept in contact for each step. On time.8 months later we asked Paul: "Are you happy with the performance of your system so far?"
The system has worked better than I thought 12 months down the track.The key thing is to shop around for the power company with the best rate, our supplier were able to assist in this regard.
17 June 2021
Original Review on 15-10-2020:
Thank you Finn you did list this local business and he was very informative, neat and tidy and just an all round good bloke.
Everything was so good and we are very happy with the end result and using a local company.8 months later we asked Leanne: "Are you happy with the performance of your system so far?"
We wish we had done this a few years ago now as solar is so worth adding to your home.We’ve paid one bill in 12 months which was $28.00.
We are more than pleased with our solar system and Adrian still follows up now 12 months down the track.
I have spread spread his name and the word Solar to all my friends and about 5 have followed through.
01 June 2021
Installation will happen after lockdown
Adrian turned up last Thursday when lockdown was announced, wasn't worth starting then.Quote was quick and the system was explained fully to me
03 May 2021
Very happy customer
Urban renewables, arrived on time, polite, tidy, and knowledgeable, especially Jol who came out to do the initial assessment. Fitted the system in a day and addressed our concerns regarding visibility from the road. The Customer service team (Ana) were very helpful both in arranging the timing of installation and providing all the paper work for connection to the grid. Globird contacted us within 24 hours thanks to Ana's e-mail and we are now up and running getting credit from United within 10 days from installation. Production is matching the planned production for the time of year.Thanks to Solar Quotes for the recommendation and to Urban Renewables for a quality installation.
20 April 2021
Excellent service all the way.
Installation was fantastic. Adrian is an excellent tradie and certainly knew his stuff. I was kept updated the whole time and you could see he took pride in his work. I cannot rate him highly enough. Thoroughly recommend his services. Thanks12 April 2021
Excellent work!
* Decision about the configuration of the system, system size, quotes etc. was excellent. Sean was very helpful and quickly responded to numerous emails and requests I had for him.* Installation was quick and clean.
* I'm not yet "connected" to my provider to get the FIT, but it's not the companies responsibility as well. They've sent my supplier all the required documents, explained the process and instructed me about what to do.
--- So how's the system?
* 4.4KW system.
* Price was 3K$ after installation + 1.85K$ government interest-free loan for 4 years. (So total ~5K$)
* Using the monitoring app, you can know "when" to run appliances, how much watt each one takes and try to build a
"schedule" that will maximise power savings.
* The Enphase system isn't cheap, but it's still worth it IMO. (I have multiple splits on my roof, shading and other issues). Additionally, consumption monitoring really makes you notice how much energy you use and try to reduce it.
* So far We've saved 4 trees (2 Weeks with the system). It's nice knowing you're helping a bit with the climate crisis.
Bottom line: very happy with Urban renewables and the overall process.
05 April 2021
Highly Recommended
Urban Renewables was excellent to deal with from quote to installation. The advice and design were based on need and not upselling. The installation crew was on time, courteous, tidy completing the job in a day. Communication from the office was responsive and helpful. Very happy with our new Solar system. Have recommended Urban Renewables to friends considering solar.10 March 2021
Micro Inverter Solar System
Absolutely satisfied with the purchase of micro inverter solar system from Urban Renewables. Very professional installation by Greg and team who were very courteous. Adrian has been a pleasure to deal with throughout the process, both before and after the installation. Would definitely recommend to friends.Panel rating: 5/5
Inverter rating: 5/5
08 March 2021
very happy with urban renewables
It all went well from initial contact to explanation of options to installation17 February 2021
Excellent installer
Very easy to deal with. Lots of technical information and the installation was quick and very professional. An all Aussi crew ensures a high standard of workmanship. I could fully recommend them form a domestic install.04 February 2021
Original Review on 05-06-2020:
Solar Install - Urban
Sales and quoting was prompt and process explainedGood installation, prompt attendance and good cleanup
Good explanation of process post install to grid connection.
8 months later we asked Trev: "Are you happy with the performance of your system so far?"
Exceeded expectations. Can't believe how much we are saving each month.
02 February 2021
Quality installation
I’ve had a 14.4kw solar panel system using enphase micro inverters . This has been supplemented with the installation of 2x Tesla Powerwall batteries.Adrian and his team did a neat and professional installation. The team were onsite and careful not to break any roof tiles and also did neat installation and cabling. The team were always courteous and prompt . Certification was quick and efficient.
Inverter rating: 5/5
Battery rating: 5/5
25 January 2021
Excellent customer service and support
Excellent customer service and follow up support for rebate application. Professional and efficient installation. Great explanationof system and pros & cons of different options. Highly recommended.
Inverter rating: 5/5
25 January 2021
Original Review on 26-05-2020:
Very impressive
The installers arrived on time; were employed directly by the company; and everything was completed in 1 day.After-sales service was excellent: the Electrical Inspector arrived well within the specified period and much to my surprise, even the electricity wholesaler completed their work within 48 hours, rather than a possible 30 days. While the system has only been in full operation for a week or so, everything to do with this job has been completed perfectly and I highly recommend Urban Renewables Pty. Ltd.
8 months later we asked Jen: "Are you happy with the performance of your system so far?"
It hasn't quite performed to expectations but that's neither the system's fault, nor the installer's. I have too many trees! However, once autumn begins and the full 12 month-cycle is completed, I suspect I will invest in some additional panels.
Top rate installer.
Sales process conducted over phone and via a very prompt and comprehensive quote with estimates etc included via email.Installers arrived on time, completed the job in one day, excellent outcome. Polite and helpful.
Commissioned the new battery, assisted with downloading the appropriate app to manage the battery and then showed us to how to use it.
Panel rating: 5/5
Inverter rating: 5/5