United Solar Energy Reviews
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United Solar Energy Reviews (43)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 11
- 4 star 22
- 3 star 5
- 2 star 4
- 1 star 1
18 July 2020
01 July 2020
Great company
Good experience from quote to after installation,they did all the rebates and permits and set up inspection and forwarding to retailer.installation team very professional and efficient,I happily recommend United solarPanel rating: 5/5
Inverter rating: 5/5
05 June 2020
Excellent service
Right from the start United Energy have been excellent with their service, quality and price. The rep, Andrew, went out of his way late at night to ensure that my quote was submitted on time and couldnt have been more professional. Their installation Team were, friendly, efficient and extremely competent i cannot recommend Josh and his team highly enough. I will be recommending United Solar Energy for solar.26 May 2020
Extremely timely installation from quote to finished installation.
Installation of my 30 panels was completed in a day with final fit off 2 days later by very professional team of 2. Looks great on my newly renovated house and have had many questions in relation to who my installers were. Very happy to pass on my great experience.Inverter rating: 5/5
26 May 2020
Quality panels
Professional sales and serviceGreat customer support
No issues with Panels and inverter or connections
Panel rating: 5/5
Inverter rating: 5/5
25 May 2020
Great solar
Great to deal with Awesome job and they followed up with me for installation and made sure I was happy with the job25 May 2020
Some good some bad
Sales woman was great couldnât do any more to help picked right unit for what was needed installation was great punctual friendly done great job and unfortunately after sales service let it down still waiting for a call backInverter rating: 5/5
04 May 2020
Original Review on 03-09-2019:
Good company, good installer. Only one critism is that their shading program was out of date(showing shade from a tree that was removed two years ago) and the installer could not change the layout.
Sales / quoting was very good.Installation was excellent.
Customer service pretty good.
8 months later we asked Dennis: "Are you happy with the performance of your system so far?"
Mostly except that it could not power it's own inverter.07 March 2020
Fantastic People to deal with.
Explained everything in a way that it just makes sense.If you can afford your electricity bill right now then you can easily afford Solar
Panel rating: 5/5
Inverter rating: 5/5
26 February 2020
Easy process
Our sales person John, was fantastic! He gave us a good explanation of how solar worked and the quote was very reasonable. He even helped us fill out all the rebate forms. The guys that came and installed the system, were tidy and courteous. The overall experience with United Solar Energy has be a pleasant and stress free experience.Panel rating: 4/5
Inverter rating: 4/5
24 January 2020
STILL waiting for the installation to be completed
We decided to go with United as the sales rep seemed nice at the time. It also seems that once they got the sale the rep no longer gives a toss about the customers. He called once to tell us we had to pay another $300 (on an already $8k system) for a "cage" around the unit. After speaking to the "manager" (due to a negative post I posted on FB) they say the cage is only required on an industrial system. The rep spent 2 hours sitting at our kitchen table, knowing full well we are residential.MONTHS of id demands from Solar Vic, which was frustrating enough - the amount of ID required was ridiculous!! United Solar then started the installation process BEFORE the rebate was approved. This was then halted mid way because it is illegal to start without the approval.
We managed to speak to a secretary before Christmas and they said she would call us back on the 6th of January. She didn't. We ended up calling them back. Someone different called us back, if you say you will call us, don't palm it off onto someone else. It's frustrating having to repeat ourselves.
They then inform us of the installation date, though understandably unable to do due to weather, but we had to call United Solar 2 hours after the installation time we were given as no one had bothered to tell us the install was cancelled.
We then receive the invoice the next day (that the install WASNT done) with the total amount at the full price, without the $1000 deposit we paid taken off.
Not happy as we now have to call them AGAIN (as their lack of communication has been proven many times) to rectify their mistake. Also we are not required to pay the invoice until the installation is complete and there is still only framework sitting on our roof.
I won't recommend this company to anyone.
Panel rating: 3/5
Inverter rating: 3/5
23 October 2019
Original Review on 21-02-2019:
The whole experience from Sales visit by Vishan through to the Installation team putting up the 310w Winaico panels and installing the Delta Inverter, and assistance with getting the apps working on my phone has been magical. Can't rate them highly enough. All questions answered and not pushy at all. Went with the mid price range 5.27Kw system as it comes with the 2yrs free insurance on the panels and inverter with an option to extend for a further 5 yrs for a fee, and another 5yrs after that again. It has made a huge difference to our electricity bill and will take about 5yrs to get the money back, but it was well worth it.8 months later we asked David: "Are you happy with the performance of your system so far?"
Yes, very happy so far, just wish Victoria had more sunny days like Queensland.24 September 2019
Quality system and friendly staff
From the first meeting to get an obligation free quote to the installation and follow-up call to ask how everything is going, United Solar staff have been friendly, helpful and efficient. The product is working well so far and I know that help is a phone call away if anything is wrong. Great company to have your solar through.05 September 2019
Fantastic from start to finish
Everyone involved in the process from sales to install were very knowledgeable, communicative and friendly. It was a great experience and weâre very happy with the solution.Inverter rating: 5/5
18 June 2019
Original Review on 17-10-2018:
We bought a bigger system than we intended to get, we paid a lot more than we intended to spend and we got a heck of a lot more than we were expecting.We chose to go bigger, buy quality that will go the distance and enjoy our retirement without the worry of forever increasing electricity bills.
Our supplier gave us a firm price quote and stuck with it despite having to include many unforeseen upgrades that were required.They were also very helpful in stepping through the steps to connect the system to the grid and obtain the solar rebate through the Victorian Solar Rebate Offer.
Include this supplier in your 'get a quote from' list, and tell them Brian told me to.
8 months later we asked Brian: "Are you happy with the performance of your system so far?"
Yes25 December 2018
After 6 months the solax solar inverter 5kw failed and broke.United solar energy has failed to my expectation, extremely disappointed, i had tens of phone calls without a callback, they have so many excuses until i run out patience and i told them I'd let others know of my experience, then they take action within 24 hours to send a technician to replace a brand new solax inverter but i was waiting for 24 Days before they replace it without apology and compensation of losing solar power. It only took 5 minutes to replace the old unit but 24 days to negotiate to replace a broken unit
23 November 2018
The problem is that Andrew Skledar that installed the unit does not answer the phone to allow the unit be consolidated with our electric company and as of yet we are not connected so we don't get any rebate.
We wanted to install 2 more on our rental homes but, we are going elsewhere.
I asked for an answer by end off business today and yet again No reply
The OMBUDSMAN has know been informed.
The company does not care.
12 November 2018
01 November 2018
17 October 2018
12 October 2018
John was very quick to field all of my questions, followed up with any queries I had, and checked in regularly to inform me of the progress from the contract being signed to the actual install date, including after everything had been completed. He also organised the install to fit into the small time frame that I had available, which was greatly appreciated.
We had an old malfunctioning system removed at the same time and John was quick to make sure this was done in a timely manner.
I have nothing but positive things to say about John and his team. I'd highly recommend United Solar Energy (my parents had solar installed on their house a few years ago and had a similar experience with United Solar Energy). Thanks John, Heath and Tamara for one the easiest big purchase experiences we've had in quite some time!
06 October 2018
28 September 2018
Original Review on 27-01-2018:
Since purchase was able to get better price from another company. Using SMA Inverter instead of Solax and same Jinko panels. Difference in pricing was $2000 dollars.8 months later we asked This person: "Are you happy with the performance of your system so far?"
No24 September 2018
22 September 2018
21 August 2018
If you are in Victoria, give United Solar a call , I am blown away by their service.
As a follow up, my In laws and my Brother In law ( who weren't going to get Solar ) were so impressed, they also got solar installed on their houses from the same company.
10 out of 10 for customer services.
17 July 2018
22 April 2018
11 April 2018
07 March 2018
28 February 2018
We believed after paying we would receive a welcome pack with warranties, guarantees etc. received one email with a manual we had to print ourselves. We have nothing and had to fight to get a tax invoice.
02 February 2018
14 January 2018
26 December 2017
27 July 2017
17 June 2017
Then came the installation which was eventually finished and I was extremely unhappy with it because of the placement of the panels. At no stage did the installers or united solar inform me how and where they were mounting the panels on my flat roof and subsequently mounted one bank right at the very front of the roof which ruined the aesthetics of the house. I am sorry now that I didn't get up on the roof and check what they were doing but of course you expect professionals would know better.
The final straw was when Odessa took the balance of the payment out of my credit card without notice. She told me that this wouldn't happen until I was contacted which surprise I wasn't contacted. She went on to say that she contacted me and once again more BS.
Now a month and a half after the installation I am not connected to the grid because according to Alinta they stuffed up the paperwork.
After contacting the installer directly he said he will move the bank of panels if I pay him $350. I will never recommend this company to anyone I know.
Supplier Reply:
Hi Lawrence, we are sorry to hear that you are so unhappy with our service. As an approved retailer of the clean energy and also a 5 star rated company on the independent customer review website WOMO, unhappy customers are not something that we usually get.Our company has won the customer service and customer satisfaction award nationally in 2013, 2014, 2015, 2016 and 2017, and we have just been nominated for the Optus Business awards National retailer of the year awards for 2017, so it is very rare to receive such a negative review.
We are sorry that you took our sales consultants attempts at following up and providing you with service as someone who was being pushy. Sometimes we are damed if we do and damed if we don't, we have had instances in the past where we have been criticised for NOT following up, so we were really just doing our job.
As for Odessa, it is also a first to hear that customers had trouble getting hold of her, she works in our office from 9am to 5pm Monday to Thursday and only leaves for lunch for a short while, so not sure why you could not reach her?
As to Odessa calling you when you say she didn't...the wonders of modern technology allow us to track incoming and outgoing calls made from our internal VOIP system. I would be more than happy to provide you with the data showing you the exact dates and times that Odessa did in fact contact you if you wish....because she did.
Panel placement. On this one, you were spot on. The professional did in fact know better, and as discussed with you, the panels were placed where they were to get maximum performance and minimum shading issues, now we are sorry that in order to get your system performing to its optimum efficiency, that resulted in ruining the aesthetics. If you perhaps had of informed the installers on the day that you would prefer a lower performing system, we could have placed the panels further back.
The final straw was when you had to pay for your install?...it is general business practice that when a job is completed that you in fact pay for it...it is also written into our terms and conditions....payment to be made in full on the day of install. Again we have recorded information where Odessa did in fact contact you informing you that the balance would be deducted.
Lawrence, we are always happy to take criticism, and we take feedback, both good and bad very seriously, but negative feedback needs to have some substance, and be factual. Claiming that we don't call, when we can show records that we do, is frustrating. Calling sales people that are doing their job, pushy, is again a little frustrating. We are just trying to help and provide you service.
We are truely sorry that you found it necessary to take the time to provide somewhat inaccurate negative feedback, but we sincerely hope that your system goes on to perform and give you many many years of trouble free service. As a reputable company with over 10,000 installs and 10 years in business now, we will be around to honour any warranty issues if you ever need us.
16 June 2017
26 May 2017
24 May 2017
11 May 2017
02 July 2015
I knew what I wanted & how much I could spend. United followed through. The Director follows up personally as well as phone calls. WHAT COMPANY DOES THAT? Professional technicians install the tiles. I am very happy.
Looking forward to paying less in powerbills.
01 April 2014
You should as well know where to best position panels and do not blindly rely on neither sales person nor installer... e.g. if you may be at home (using energy) more during noon or afternoon, a big difference where to best position more panels (facing North or West).
The installer - which ultimately makes THE difference as all brands and products are identical for all vendors at the end of the day, was the best. His name is Mark and I can only highly recommend him and his team. Clean job, all conduits (25mm) nicely layed and sealed, no damage to tiles/roof.
I chose a Schneider-Electric inverter vs other brands, as it offers a scalable solution with minimum regret costs to expand (battery storage) at a later stage/time. It also offers a very good monitoring system, which other brands usually do not offer. Check functionality than just blindly WiFi or Bluetooth capability, as there is a lot of junk. Don't go fo cheapest brands, unless you want to sell your property soon - there are as many bad reviews as good ones, but in doubt and if conservative rather up than downgrade.
Re company... Seamless progression of paperwork and certificates, the rest is with your own Electricty retailer.
24 April 2012
Fantastic service prompt and first class very
Very tidy, punctual everything explained in simple easy to follow terms great company to deal with. They organised everything right down to the grid connection. Anthony was so helpful nothing was too much trouble. Highly recommend this companyInverter rating: 5/5