Unified Energy Services - Company Review Notice Unified Energy Services - Company Review Notice
Unified Energy Services

Unified Energy Services Reviews

4.2

Based on 14 ratings 1 Review removed

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Unified Energy Services is a Solar Power Installation company based in Southbank and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes
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Unified Energy Services Reviews (14)

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Average Scores

4.3/5

Value for money

4.0/5

Quality of System

4.5/5

Installation

4.1/5

Customer Service

  • 5 star 4
  • 4 star 6
  • 3 star 3
  • 2 star 1
  • 1 star 0

Company hates smart meters

I'm well aware leaving this review will result in the company harrassing me to remove my review again as they believe it's unfair but after three years I am still unhappy with the system they installed whether they say I should be or not. Long story but I asked for a system where I could view our solar usage, a system was installed with no smart meter, I spent months asking for this to be told it's optional and nobody ever wants it, yet every single person I speak to with solar has one and didn't have to ask. After numerous phone calls accusing me of being dishonest they finally agreed to install the $250 meter at cost, which was $850, I can get it installed locally for less so I don't see how this is at cost. I'm stuck with a crappy system where I cannot view metrics of our solar usage or grid return, this is disappointing and embarrassing. This could have, and should have been installed at the time of the original install and the original person I spoke with should have taken note of the fact I wanted to view solar usage and grid return and told me I'd be able to. I don't understand why everyone I speak to has a feature that is never installed or wanted, even non technical people have this feature and didn't ask for it as an extra option. Unified did not provide what I asked for, had I known they don't install smart meters I would have gone elsewhere for a solar system, end of story, don't harass me with a barage of phone calls and emails claiming I'm dishonest, your sales person verbally told me the system would do what I asked for and it doesn't, there is no dishonesty on my part but I consider trying to charge $850 to install a $250 part and claiming it's at cost pretty dishonest, or saying nobody wants smart meters.

The "Solution" they pushed on me was a PowerPal, which was pretty useless as all it did was show grid draw, until the battery died this January and now I can't even see grid draw so every three years I need to get that replaced because the company hates smart metres.
Panel rating: 3/5
Inverter rating: 3/5
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Fabulous Installer , on time, efficient and lical

Our install team were professional, on time and dedicated. To mitigate weather problems, a deinstall team came the day before to remove old solar system.

New install managed to place replacement system on all north aspect, best for performance. The battery was installed in our garage, and the team helped make space required. All wiring and conducts very neat and finished professionally with everything labelled.

Switchboard upgrade has delivered a new/modern and safe result. Again, very professionally handled and finished.

Delighted with overall install and final system performance. After install service has been quick with any concerns/questions taken care of in full.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Poor customer service

The sale staff did not organise the installer to come at the agreed date and I had to call the staff to organise another installation date. The installer seems professional and still waiting for the solar system to be commissioned.
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An incentive was offered by Unified Energy Services for this review. Learn more here.

Sensationally Great ppl. Amazing service. Was a very easy process

Was very easy. Getting anoyyed that I can’t put this review in without it asking me to do more.
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Unified Energy

Decent installation, however they scratched the aluminium facade on top of the garage
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Fantastic job professional and working perfectly

Sales and quote was done with several different systems to suit my budget. Installation went perfectly and on time and exactly when they said. They were polite, on time and removed all the rubbish as if they weren’t there. They organised all of the application’s for council, all rebates and for grid connection.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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This 2.00 star review was removed at the request of the reviewer

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From the first contact to the quote and installation, cannot get better

Giving a quote, installation date, all this while in lock down , and when installed the system was up and running that day. The Fronius inverter generation is fantastic even on a cloudy day.
Panel rating: 5/5
Inverter rating: 5/5
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Unified - Best value for money and great customer service

Sales and quoting process smooth and efficient.
Install problem free
Good follow up.
Overall great value for money and great customer service
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Original Review on 19-08-2019:

Nice installment

Was slow to start process. But great quality system .found quotes ok but just had no knowledge of brands offered. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 3/5

8 months later we asked Ken: "Are you happy with the performance of your system so far?"

It has and am happy with unified ,the company I'm with origin could pay more per kw would be nice
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Professional team from Unified Energy

The sales/quoting process was well explained and the Unified Energy sales team was not pushy. Benjamin T. was incredible responding to all my queries explaining the whole process and help me go through the Victorian rebate application which is not easy to achieve.
The installation team did a fantastic job on the day.
Unified Energy organised all the rebates and connection to the grid and the retailer.
The price quoted below is my out of pocket after rebates and discount from Unified.
Thank you Unified.
Panel rating: 5/5
Inverter rating: 5/5
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We almost went with green link who had the best price and customer service but when agl's supplier matched it we went with them, thank you for all the help your site provides, your advice helped us make an informed decision
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Installer walked me through the process and we reviewed the site against the proposed layout. Agreed on some modifications to avoid shadows from various pipes and fittings.
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The installer was a subcontractor that went by a different name, as the company subcontracts different installers for different areas. My installation was complicated as I had intended to retain my existing system and add panels. However, an independent company found that the old system was unsafe, so the sales people had to switch my order after it had been finalised. They neither penalised me for the inconvenience, nor made any difficulties at all about starting over with the assessment and the quote. Because the system was unsafe they also prioritised my job to the very next day, even though there was a waiting time of up to three weeks. I was impressed by the level of courtesy and helpfulness that I received from the sales department.
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