Ultimate Solar Energy Reviews
About
EXPERTISE
Our in-house team consists of CEC accredited skilled Solar designers and installers who follow the changes in latest technology trends and innovate to provide solutions to complex problems.
COMMITMENT TOWARDS QUALITY ASSURANCE:
Our top priority is to give our valuable clients premium quality products ingrained with advanced cutting-edge technology approved by the Clean Energy Council (CEC) Australia.
EXCELLENCE IN CUSTOMER CARE:
We recognize our responsibility to educate you about the product and provide you guidance with an End-to-End process outline which makes it easier towards decision making.
WARRANTY
Ultimate Solar Energy provides backing to every Solar System installed with a full 5 year “Whole of System” warranty and on-site servicing and rectification for a period of 5 years in addition to product warranties. This shows our commitment and adherence towards sustainable policies and Australian standards.
POCKET- FRIENDLY
We guide you towards Rebates and incentives (STCs & LGCs) to develop packages for you that highlights affordability and price fairness.
Reviewers report paying: $4,500 - $5,500 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Ultimate Solar Energy Reviews (49)
Show Most Recent reviews from All time
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 38
- 4 star 8
- 3 star 1
- 2 star 2
- 1 star 0
View Timeline
30 October 2024
19 October 2024
Fantastic job !
“We recently had both our solar system and hot water installed by Ultimate Solar Energy, and we couldn’t be more satisfied with the experience. The workmanship was top-notch, and the service was outstanding from start to finish. Anytime we needed assistance with paperwork, scheduling, or had questions, Ash was always available and accommodating. His prompt responses and willingness to help made the entire process smooth and stress-free. We highly recommend Ultimate Solar Energy for their excellent service and support.”Panel rating: 5/5
Inverter rating: 5/5
17 October 2024
“We had a fantastic experience with our solar installer! They were professional, knowledgeable, and handled everything with great attention to detail. From the initial consultation to the final
“We had a fantastic experience with our solar installer! They were professional, knowledgeable, and handled everything with great attention to detail. From the initial consultation to the final installation, the entire process was smooth and efficient. The installer ensured that everything was set up correctly and took the time to explain the system thoroughly. The workmanship was top-notch, and we are very satisfied with the outcome. Highly recommended for anyone looking for a reliable and skilled solar installer!Panel rating: 5/5
Inverter rating: 5/5
10 October 2024
An incentive was offered by Ultimate Solar Energy for this review. Learn more here.
Giving 5star in advance as the team is very nice. Job done today, waiting for Electrical Inspection.
- the sales/quoting went great with thoroughly explanation and patience to answer all the questions I had. This is not the cheapest one out there but to me, it seems legit and not excessively expensive. That's why I chose this company (thanks to SolarQuotes as well).- The installation went well. Though a bit delaying in scheduling the installation day for weather reason or so, I believe the team did a good job. They are polite, tidy, punctual and working hard.
- I will need to wait for 2 weeks, when the electrical inspector comes to check and give the Certification of Electrical Safety, the admin team will get in touch with me to help me with the app. I’m waiting for the photos of the roofs as well.
- my system has 15 JA panels 440W + 5kW Inverter.
08 September 2024
New inverter install
The team at Ultimate Solar did a great job from the starting of the process till the end, the electrician visited at a convenient time for me and cleaned up the entire stuff once the job was done. Would highly recommend them.04 September 2024
Exceptional service from ultimate solar
Excellent customer service that led to exceptional solar system installation. They kept me informed at each step of the approvals and installation process. The Ultimate Solar team delivered best in the market product, exceptional service at a very competitive price. I highly recommend them to anyone considering solar panel installation.Panel rating: 5/5
Inverter rating: 5/5
19 August 2024
Fantastic electrical work and awesome Installer.
Worked well for me as whole team. Company manger came himself to look after the job and done inspection.I have flat roof and they bring special frame to create angles which wasn't mentioned in my contract earlier. But they still done it.
Highly recommend, if not after cheap quotes only. Quality workmanship matters in long run..
Panel rating: 5/5
Inverter rating: 5/5
12 January 2024
Good value for money, even if it took a while
- Quoting was really good, gave lots of options and were very flexible. But did not do an inspection- Was 6 weeks between accepting quote and starting install
- Some poor communication between different staff members and us while install was happening, took a while to complete (some delays due to us, some due to rain, some due to them)
- Can't really comment on the quality of the install - too early, can tell you in ten years time. It passed inspection and it looks good, and it works, so I guess its good?
22 December 2023
Good Result
Mid August I sought quotes for a solar system. Having a single story terracotta roof narrowed down the list somewhat. Some installers declined. Ultimate Solar Energy quoted the best price on 15 x Jinko Tiger 440 w panels and a Fronius Primo Gen4 inverter. This was some $4500 better than the most expensive quote. The difference in specification being the guarantee on the installation only. Ultimate relying on a 5 year ( industry min. standard ) versus a 15 year warranty on rails and 10 years on installation and components for the expensive quote. The extra guarantee cost seems excessive. Time will tell.The panels were installed on November 10. The fine print does say be patient. The installers are very busy all over Melbourne and its a matter of fitting you in. Be prepared for a next day installation offer! Installation of the panels took 6 hours on a hot day. Three tiles (only) broke and replaced. Very happy with the care they took on the roof. Checked underneath and no leaks after the rain recently.
Inverter was installed November 20 and connected to meter December 1. Noticed the power output immediately on Powerpal app. December 4 the Fronius inverter app finally installed and working on my smartphone. This required a lot of communication regarding wi-fi, passwords etc with Ultimate to function. Full information regarding power output on the app was not available until a few days later. ( this is a Fronius issue not Ultimate's ). Be patient.
It is 22 December and the system has produced an average of 28kwh per day over 21days vs the expected 33.3 kwh for 31 days of Dec. Given the rainy / cloudy weather so far this month, performance is on specification. As yet I am still waiting for Powercorp to follow through with my power supplier. So wait.
I have a 300litre heat pump for hot water. Most days the solar panels power this and more. My power bill has dropped at least by one third.
To sum up: An installer prepared to do a tile roof was a big concern. Ultimate Solar Energy had the best of quote and did an excellent installation. Be prepared to wait. The process is convoluted and would have been less frustrating if a step by step guide was available. They are easy to communicate with so long as you take the initiative and reach out.
18 November 2023
Excellent Solar installer
Exceptional solar installation service! Professional team, timely completion, and exceeded expectations. I would highly recommend this solar installer for their expertise and quality work.08 November 2023
Great installation with bird-proofing included in the work.
Overall, I was pleased with the solar installation done by the USE team. The sales process was smooth and communication was prompt. Installation was mostly great and I was impressed how the installation team kept everything tidy form start to finish. USE team was also the only team willing to include bird-proofing as part of the installation, saving me time to investigate and chase quotes from other contractors.One year post-installation, the system is running perfectly and I have seen great reductions in my bill. What is more, I can have my EV charging with 100% solar on the odd days (and weekends) when I am working from home.
Panel rating: 5/5
Inverter rating: 4/5
30 August 2023
Fantastic installation
Everything ran smoothly, worth getting installed, looking forward to seeing the savings26 July 2023
Excellent Customer Service.
Team are very professional and responsive to queries and questions. Highly recommend!07 July 2023
Good job by installation crew
The team were very informative. Great and easy process from start to finish. Highly recommend to friends and family.05 July 2023
Fantastic job by installers
Great service and informative. The team was on site and took care of the installation with no hassle. I recommend to everyone. Save your time and chose this company.06 June 2023
Wonderful Job
I’ve been contacted by numerous solar companies, some never showed up, some quoted unaffordable price. I was contacted by Ultimate Solar Energy they understood my need and quoted the best price for 21kw system. Their friendly and professional team did an amazing job throughout from inspection until installation and handing over Grid Paperwork. They also went extra mile by educating us how to use the system efficiently and after installation support. Highly Recommended!Panel rating: 5/5
Inverter rating: 5/5
04 June 2023
Excellent team work
Very very professional team work and the time management attracts me a lot and follow up which ash and team is providing is excellent03 June 2023
Good service
Overall good service and easy process to deal with the staff03 June 2023
Fantastic team, great service from start to finish
Clear and transparent pricing giving optionsInstallation was smooth, great customer service, and helpful with connecting to the grid.
01 May 2023
Great job !!
Very Good customer experience! I would this company to my friend and family. Happy customer.Inverter rating: 5/5
28 March 2023
Great system, bad experience
I choose Ultimate Solar as their quote included for quality products yet their price was lower than other quotes with less desirable products.The Good:
- The price
- The brand name panels and inverter
- Overall I am satisfied with the performance I am getting from the install
- The installation team made sure they understood what I wanted was what they were installing and did a good job.
- The did help to organize grid connection after the install
The Bad:
- I began the process with Ultimate Solar in October. The sales person assured me multiple times that my system would be installed prior to the end of 2022. I was jerked around by the sales person for weeks and eventually called their 1300 number to speak to someone else. My system wasn't installed until mid February.
- I have a mostly flat roof. I told them that I did not want the panels installed on my 10 degree roof. I was told that the pitch would not have an effect on the systems production. I asked them what the ideal angle for the panel is in Melbourne and he couldn't answer my question. I found it concerning that I had to educate him on this aspect of solar installation.
- Post installation and getting the systems power app set up on my phone has been a struggle for 4 weeks now. The owners manual is woefully compiled and the poor images and lack of instruction make it useless. I have had to correspond directly with their customer service directly to get this sorted.
Overall:
- It has been a struggle to get the system i wanted installed and application set up.
- If you want a hands-off experience while also the piece of mind you are getting the best system and service this is not the company for you. That being said you will likely have to pay more for a company that includes a bit more consultation with you.
- If you are happy to do the research, be a bit hands-on, and dictate to the installer what you want them Ultimate Solar will offer a competitive price
25 January 2023
Minh
Good, the installer help me fix the main switchboard for free. Would recommend others.20 December 2022
Not Installed, Price Increase due to Main power board needing an upgrade and an inverter change.
Sales quoting was ok but wouldn't have gone ahead if I was aware of the additional costs. Was called a couple weeks ago about a potential install last week but have heard nothing since. I agreed to the additional cost and would have expected the install to be done shortly thereafter. Overall disappointing experience. Sales process great after sales very disappointing.24 November 2022
Best value for Money
Ultimate solar energy is great, the only hiccup i had was after installtion, but they came back and rectified the issue with out much hassel, that is the only reason i gave four stars there and not five stars for all..Seriously do shop around, you will find these guys are the best value for money, and thier customer support is great too.
MG
Sydenham, VIc, installation for 6.6 KW system.
Jinko 470W panels and Sunways inverter with smart meter
Panel rating: 5/5
Inverter rating: 5/5
08 November 2022
Good job
The sales process was smooth. The installation went polite, tidy and punctual. The customer service was good.03 November 2022
Fantastic system
I have a very positive experience with them. The whole process from start to finish was smooth and they did a great job with the installation. Can't go wrong with them.Highly recommended24 August 2022
Best SOLAR ENRGY COMPANY I HAVE USED ,as it’s names says .!
After researching many solar companies in Australia , I finally chose ULTIMATE SOLAR ENERGY after consulting sales exec ASH who convinced and guaranteed me of their professional service which I got from them hence the review. I highly recommend ULTIMATE SOLAR ENERGY from the initial quoting process to the installation to post installation, even the installers were professionals ,experienced and friendly. Paperwork was done in time and was able to reach ASH at any time I needed an update , he was prompt in both his phone call replies and email replies. I highly recommend ULTIMATE SOLAR ENERGY .Panel rating: 5/5
11 August 2022
Amazing work and after service at St Vincent Liem Centre & Vietnamese community homes
They replied whenever I contacted. Helps & supports received straight away. Even services , they did more than we requested. We are very happy with this company. We have referred so many family members and friends and other Communities. Can’t be happier. I recommend this companyPanel rating: 5/5
Inverter rating: 5/5
02 August 2022
Installed in a day
Sales and quoting provided good information to me. Install schedule was interrupted a few times by weather and installer unavailability but ended up happening ~1 month after order placed. Installers were friendly and polite. I’m no expert but install looks clean and tidy - see photos.
02 June 2022
Very informative
i like the quoting process, sales person was very informative, he answered all my questions. everything went well. the customer services was excellent. the grid connection was done and everything was explained. i recommend this company to my friends and family.Panel rating: 5/5
Inverter rating: 5/5
05 May 2022
Amazing job
The quoting process with sales person was very good, he explained to me about product, pricing, rebate and how to rebate appliaction. I would give 5/5 for sales customer support and installation. I am happy to recommend this company to my friends and family. Thanks guys!04 May 2022
Fantastic crew! Amazing team
Everything was beautiful and smooth, I had no issues with complete process. if there was 6 star i would have given 6 stars but i give 5 out 5. team is doing a great job, when i spoke with Agent for the first time, i already decided that i am going to go with this company. very cooperative and knowledgable staff.........Battery rating: 5/5
28 April 2022
Fantastic job done by crew! Amazing.
The quoiting process from the sales team was very smooth and easy ! The installation crew was good and easy to deal with! Very polite and they arrived on time. I would say the customer services is 5 star, whenever i need to ask anything somebody is always there. I would highly recommend this company to my friends and family.Panel rating: 5/5
21 April 2022
A great company to deal with
I highly recommend this company to my friends and family. I got referred from my friend to choose this company and I am happy with dealing, price and product. All work is excellent.Inverter rating: 5/5
05 April 2022
Support service
Best service with great customer service and after supportGreat with all the info provided and help
Panel rating: 5/5
Inverter rating: 5/5
18 March 2022
Excellent workmanship and price
These guys are the best, good prices and quality workmanship.The customer service from Ash and his team is excellent.
I recommended this company to my friend already and I wish them all the best.
Panel rating: 5/5
Inverter rating: 5/5
16 March 2022
Great customer support
Great customer support from the team. All my questions were dealt with promptly. Great products for good value.11 February 2022
Good Product, Terrible Experience
It has been 2.5 months since the installers first attended my house and I have only just been able to start exporting power to the grid. Although I am happy with the recommended product, the experience to get to this point has been incredibly painful.Because of lack of due skill and care I was given by the installer when the inverter was initially installed, and the delay in fixing the ensuing problems with the initial installation I have lost the ability to have my inverter covered by the 5 year extension to the manufacturer's warranty. Multiple other tradespeople commented on the poor workmanship of the initial installation and at the end of the process, the inspector was disappointed that I had been charged for it to be fixed.
Throughout the installation process, I have consistently been appalled at the lack of professionalism displayed by the entire team at USE. The installers have consistently cut as many corners as possible to achieve the minimum required standards. They were initially very good to deal with but at the first sign of trouble, refused to take any responsibility and began to complain that this job cost too much money. During one conference call, they even yelled abuse over the phone separately at their staff and at me. In addition, they tried to charge me $290 for “parts and labour” that would have cost no more than $100 ($90 worth of conduit, 10 minutes of labour to assemble it).
Inverter rating: 5/5
29 December 2021
Amazing job
Great price !! Great experience from purchase to instal.Ultimate solar staff member was professional & answered all my questions.
Installers were efficient, courteous & left my property as clean as when they arrived. Highly recommending this company. :)
15 December 2021
Smooth and professional
Highly recommend the team at Ultimate Solar Energy. They explained the installation process thoroughly and provided all the information I asked for. The installers that came arrived on time, were polite and very professional. we have no hesitations in recommending Ultimate Solar Energy…Panel rating: 5/5
Inverter rating: 5/5
14 December 2021
Excellent service finished really fast
Excellent service finished really fast and very handy job and very good14 December 2021
A+++++
A++++ Service and Installation. Strongly recommended for quality workmanship and speedy service. Ultimate Solar were very thorough on system and knowledgeable to specify the right solar system for my property.Panel rating: 5/5
Inverter rating: 5/5
21 August 2021
Excellent customer care!
Had solar systems installed with ultimate solar energy about 2 years now! Excellent systems, excellent customer care and great services. If you ever thought to install one, they are the one!Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
17 August 2021
Fantastic installation professional installation team
Ultimate solar crew has been very helpful from beginning to end, the quotation process was very simple and sales team is very knowledgeable. It seems like they knew what they were talking about. We got referred from a a family friend who had their installation with same company in the past. After sales team was amazing and everything happened so smoothly. I would recommend this company to other people.Panel rating: 5/5
11 August 2021
Thornhill Park
All good. I must say value for money but 1 thing electrician should install inverter in shade so sunlight directly doesn't effect because when inspector came for inspection/or opening ceremony so he suggest me about that you can install sunshade to secure inverter.11 August 2021
Great service
Every thing went very smoothly. Had to wait a while to have the system install but once onsite it was completed in a day. Follow up service was very goodPanel rating: 5/5
Inverter rating: 5/5
10 August 2021
Professional and amazing service!
I’ve had an exceptional service with Ultimate Solar Energy. They are experts in their field, they offer great advice and are definitely value for money. Extremely professional, and would recommend them anytime!13 July 2020
Original Review on 12-11-2019:
not installed yet. qotation contract signed, soloar rebate applied for and gotten.
Good communication, informative friendly salesInstalation not yet completed
good, ongoing
8 months later we asked Megan: "Are you happy with the performance of your system so far?"
No, Thought we should be seeing better savings on bill, can't get export, and feel like they are still costing us money, repayments on loan and initial install cost of having them, with little savings19 September 2019
Good customer service
Quating process was simple and easy. Can't comment on installation yet, still waiting for installation. Same goes for customer service after installation but I was reassured that they would organize grid connection once installation is done.
Wonderful installer
Quoting process was simple and timely.Installation was seamless, Ash arrived before the crew to introduce himself and then instructed the installers. They completed a big job on time and left the site clean and tidy. They were polite and respectful and very helpful.
Ash came once the connection had been completed to check everything was okay and answer my questions about the app.