Twin City Electrical and Solar Reviews
About
Twin City Electrical and Solar is a Solar Power Installation business based in Baranduda VIC. Here are their reviews as submitted by visitors to SolarQuotes
Reviewers report paying: $5,000 - $6,600 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Inverter brands currently installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Twin City Electrical and Solar Reviews (18)
Show Most Recent reviews from All time across Australia
Average Scores
4.6/5
Value for money
4.8/5
Quality of System
4.8/5
Installation
4.6/5
Customer Service
- 5 star 10
- 4 star 6
- 3 star 2
- 2 star 0
- 1 star 0
View Timeline
02 July 2024
19 May 2024
A competent install of quality components.
Jamie the sales person was very thorough with the whole sales procedure and his honesty about different aspects and components and what I could expect from the system gave me confidence to take up his quotation. Parker and his two fellow electricians were punctual and very easy to get on with and answered my questions as they did the job. They were very quick and efficient, no bludging around or messaging, just got into the job and didn't stop until they were finished for the day. As they started our job at midday due to another job running over time they finished our job the next day.There was minor issue with one panel misaligned compared to the panel next to it. That was solved the day after I brought it to their notice and before the system was finished anyway so no biggie.
Safety testy was done a couple of days later. Grid connection has been organised but we are still waiting for the electricity suppliers to come and do a meter consolidation. That is out of the control of my installers though.
Nice to see that the panels have been producing over 42kWh on each sunny day so far and I am keen to be able to arrange a supplier with a good F.I.T. after the meter consolidation.
Inverter rating: 5/5
10 May 2024
Very informative Sales/inspection service. Gave us valued opinion based on our circumstances - age etc
We decided just to replace the existing system - solar panels only - with 6.6Kw. Installation was a breeze with no inconvenience - they handled our STC and Vic Gov. and service connection.11 April 2024
The team at Twin City Solar were great!
The team were quick to respond my enquiry and listened to my needs and offered sound advice. The behind the scenes support was also very thorough, organising all our approvals and eventual connection to the grid.I was very pleased to see that the install was tidy and the technicians looked after our Colorbond roofing and guttering, with no marks or dents in the roof!
They have continued to look after us with monitoring of our system.
Panel rating: 5/5
Inverter rating: 5/5
26 December 2023
Great solar
Harry did a great job with quoting, installing and registering the solar system05 December 2023
Great work and communication
Harry was Polite and punctual communicated well and very knowledgeable . Installation was easy with no issues10 October 2023
Great Service!
Jamie and Harry at Twin City were excellent and my system was well installed.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
06 October 2023
Excellent Service
Jamie came to my home prepare the quotes - took time to take me through the whole process, discuss options and financial benefits of each. Even revisited to respond to my extra questions - and sign me up.My 8.36kW system (Jinko panels & Sungrow inverter) was installed yesterday by Parker and his team. Can't remember when I met such an informing, polite and tidy crew. I was worried about how the panels would look on the street side of my house - didn't need to, they were so particular to get it just right. Set me up and took me through the iSolarCloud App - had to smile to see the panels already producing power. All ready to go now when the Inspector does their thing and I can turn the system on.
23 August 2023
Solar panels
Very professional and great to deal with from quotes to installation25 July 2023
Excellent solar supplier
From the moment Jamie the salesperson arrived next day from our enquiry to the prompt installation by Harry's team to the visit by the inspector we have experienced a first class installation. We are now enjoying the benefits of solar panels making approximately 5kW on this winter day.Panel rating: 5/5
Inverter rating: 5/5
18 May 2023
Original Review on 21-07-2022:
Power to the sun
Overall I would give a positive review for the installation of the Solar System. All deadlines were met and installation was done in 2 days which isnt bad for 22 panels. The only problem encountered is the fact that the Sungrow App was not up and running when the job was finished (apparently there was a problem with the wifi connection). The disappointing thing is that no one has come back to me to fix the problem as I am unable to do it.10 months later we asked John: "Are you happy with the performance of your system so far?"
Yes at the moment it is still performing to expectations but will update after first service next year.21 March 2023
Excellent Customer Service
Harry from Twin City answered promptly and came to visit my home before making any proposals. I was impressed because I live over an hour away from Albury/Wodonga. He explained all the details and gave me a quote in a couple of days. The admin person,Jo, also did the paperwork sorting out the Vic rebate scheme as well. At all times they have been great. The installation was on time, done in a day with very little disruption and the electricians cleaned up well. The inspector arrived a couple of days later and it was off and running! The only delay is with the retailer, Momentum, getting back to me.I think I have value for money and I trust that the system is good quality. As I know little about solar panel systems I have to rely on common sense and guarantees.
20 December 2022
Impressive Service
From start to finish everything went smoothly, from Jamie explaining the system, to the installation by Parker and his offsider to final updates from the office Re paperwork and guarantees. Very professional company, so impressed my best friend also bought a system at the same time, and we have referred several friends as well.Just waiting for Origin to come and do their job and get us feeding back into the grid.
26 August 2022
Not installed yet, still organising finance, I have paid a deposit.
Still getting it organised. Salesman was good, only young. He didnt tell me about the enphase until I asked him, i didnt think they sold it. I was keen on the enphase from another installer, twin city solar ended up being quite a bit cheaper then the other quote.22 June 2022
Original Review on 14-10-2021:
Solar Panel and Inverter Installation
I thought their sales person was the best in terms of knowing the solar stuff. I was always kept informed as the quote was processing through the system by the lady in their office. She was very nice to deal with and I had calls from her every day or so. The installation was tidy and the electricians were courteous at all times.I still haven't been able to get connected to the grid yet as the energy authority said 0% export. I am still awaiting their on site assessment.
Another thing is that I received my first electricity bill today and while cheaper than last month, it wasn't that much cheaper. Hmmmm. I no doubt need to wait for another couple of electricity bills to make a definitive comment...
8 months later we asked Greg: "Are you happy with the performance of your system so far?"
Yes, it has.10 June 2022
Good company which needs to communicate better
Initially very easy to deal with but there were lengthy delays in the installation. While these were often due to unforeseen and unavoidable circumstances, this was not communicated well.The solar panels were installed within a couple of weeks, but the split systems took about 6 weeks.
The actual install was professional and courteous, as were all interactions with the company.
08 April 2022
Friendly and fast service
They actually made the time to come and meet where the other's didn't and that made the difference. They explained the differences of the systems AC versus DC ect. The installation whent smoothly and the system was up and running in under 4 hours, it took the electricity provider 2 weeks to change the meter and approval for the official installation. The company did all the necessary steps for the paperwork for grid connection, and Jo was absolutely fantastic she let me know what was happening every step of the was I really didn't have to do anything.Panel rating: 5/5
Inverter rating: 5/5
03 October 2021
Always Professional
Jaime was super professional, very knowledgeable and was the primary reason we decided to choose Twin City
Excellent job all round
Twin City Electrical & Solar were the only company to respond, however, as their quote was very competitive compared to others I had seen we decided to go with them.They very quickly provided a quote across different sized configurations after a site visit to determine best layout and, as we were upgrading a system that had been in place for over 13 years, were able to locate panels avoiding shaded areas, etc whilst keeping it quite unobtrusive.
The install was completed in a day with the crew working on until quite late to ensure all was good, that the iPhone app was loaded and working and removing all trace of the old system. They even dropped in a few days later to secure a TV antenna cable that they noticed had come adrift.
I would highly recommend them to anyone in the Albury Wonga area.
Panel rating: 5/5
Inverter rating: 5/5