Technaus Solar Reviews
About
Technaus Solar is an Australian owned and operated renewable energy company specialising in solar power and battery storage technology across Australia. With a reputation as a pioneer within the renewables sector, Technaus has been a market leading solar energy company for over 15 years. Being Clean Energy Council accredited designers and installers, you can trust us to supply and deliver quality service with only the highest performing, time tested products.
VIC office contact phone number (03) 9191 8668
WA office contact phone number (08) 9399 8663
WA - 11/288 Amherst Rd, Canning Vale WA
VIC - 34/7 Dalton Rd, Thomastown VIC
WA Email: [email protected]
VIC Email: [email protected]
Panels, inverter, battery and EV charger brands
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands previously installed
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Technaus Solar Reviews (308)
Show Most Recent reviews from All time across Australia
Average Scores
4.3/5
Value for money
4.3/5
Quality of System
4.2/5
Installation
4.1/5
Customer Service
- 5 star 52
- 4 star 192
- 3 star 53
- 2 star 7
- 1 star 4
View Timeline
20 December 2022
03 May 2022
An incentive was offered by Technaus Solar for this review. Learn more here.
Technaus Solar 6.6kW Installation
Sam Dihm visited my property and provided clear articulate answers to all my queries. Sam covered the panels, inverter, installation and optional finance thoroughly and efficiently. He reminded me regularly that Technaus Solar will be in Perth for the long haul to provide support through the life of this investment in solar energy.26 May 2020
Technaus - A good solar experience
Brett Johnstone the salesman was very patient and helpful. He answered all my questions and gave good advice.I even visited the depot unannounced to check them out and they were very helpful and accommodating.
They were not the cheapest but I am happy I got a quality system that should see me through 10 years at the very least.
The installers arrived on time and advised me that the planned panel layout was not the most efficient and changed it to maximise the output. Although a couple of tiles were broken the installers informed me and luckily I had some spares which they replace the broken ones with. They helped set up the wifi access so I can monitor the output via na app.
I wasn't asked for a deposit, which surprised me, and was simply billed after the successful installation.
I would recommend TechnAus and Brett Johnstone.
18 May 2020
Terrible customer experience
Using this company was the worst experience I have ever had, it took 6 months to get the system fully installed and the level of un-professionalism with the staff was unlike anything I had ever experienced to the point that we had to seek legal advice from a solicitor, once fixed we never received an apology or acknowledgement of there failings towards us, won't recommend to use them.Supplier Reply:
We appreciate your review as all feedback is valuable and would like to respond, the system that was installed was functional and operating on the day of installation and producing power from then on. From the time of installation the only component that was not operational was the WIFI monitoring due to the set bandwidth of your modem, we did offer to attend site and work with Telstra to resolve the bandwidth settings causing the problem but this offer and solution was refused. We have offered solutions to the mismatch of the modem and inverter bandwidth issues on multiple occasions between the installation and when the issue was resolved. Each time we attempted to resolve this issue there was pushback from you on the solutions offered, unfortunately the bandwidth capabilities of the inverter are something determined by the manufacturer. We would also like to assure you that should you have any issues with your solar system in the future we would be more than happy to assist.15 April 2020
Original Review on 14-08-2019:
PV Solar installation
The quoting process from Technaus was very good.salesman was informative.Company organised the connection to the grid and that was done quite quickly.
Installers appeared rushed. Very quick rundown on the inverter at the end of the installation .
Installation not what i expected.
Installer seen walking across one of the installed panels.
Supplier Reply:
Thanks for your review Craig, all of your feedback is appreciated and will be used to make our service even better going forward8 months later we asked Craig: "Are you happy with the performance of your system so far?"
Seems to. rated at 5 kwts and regularly reaches that output.30 March 2020
Great service fast installation
From the first communication with Brett Johnstone the salesman through to the final installation of our panels nothing but great service and follow up. Andy Forster the installation co-ordinator does an awesome job answers all questions and from start to finish was quick installation even with slight delay from Western Power. Brett is a salesman who doesn’t believe in pushy, explains everything easily and ensures you are getting the best system.. installers turned up on time and did a expedient install. Left everything tidy and explained the investor itselfHighly recommend Technaus Solar for good honest service quick install and friendly staff. Great value for money as well
Panel rating: 5/5
Inverter rating: 4/5
07 March 2020
Original Review on 05-07-2019:
Technaus was the most professional of the suppliers, from the salesperson (Brett) to office staff (Andy) to actual installers (Kenneth's team), nothing was too much trouble and they were all very helpful and showed lots of patience answering all my questions Thanks Technaus, will certainly recommend you to anyone I know getting panels.Supplier Reply:
Thanks for the great review Vivien we really appreciate your positive feedback regarding our staff. Enjoy the savings your new solar power system will provide and please let us k ow if we can be of any further assistance in the future8 months later we asked Vivien: "Are you happy with the performance of your system so far?"
Very happy with the system and the savings I've achieved over the last 8 months10 February 2020
Original Review on 11-06-2019:
Supplier Reply:
Thanks for the 5 star review Celin, great to hear that you were pleased with our service and hope you enjoy the savings your new solar power system will provide8 months later we asked Celin: "Are you happy with the performance of your system so far?"
No!
05 February 2020
Great service and communication
From start to finish this process was clear, informative and efficient..thank you Technaus Solar.08 January 2020
Original Review on 09-05-2019:
Supplier Reply:
Thanks for taking the time to review our company Damien, we appreciate your positive feedback. If we can be of any assistance in the future please let us know8 months later we asked Damien: "Are you happy with the performance of your system so far?"
The whole system has performed really well. Through the winter months I was seeing 60% reduction in power bills. Our household had more people join in July/August so usuals increased and as summer approached the bills decreased each time. Our first bill was approx $370 including the upgrade for solar and each bill decreased by approx 50%. My last bill in December was $5.50. The bill before was $12.70. I adjusted usage of appliances (air con, dish washer, washing machine etc) to run one after another rather than all at the same time. Highly recommend you go for a suitable solar option for your home and I can recommend Technaus as very efficient and knowledgeable in what they offer.20 December 2019
Original Review on 17-04-2019:
Technaus Pty Ltd did not provide a sale contract with terms and conditionsTechnaus Pty Ltd has avoided to provide me its written guarantees for workmanship with terms and conditions.
Technaus Solar is a member of Clean Energy Council, but it also fails to provide required documentations as printed on page 17 of Guide to installing solar for household, published by that council.
The installation was carried out by subcontractors and is subject to the inspection. Depending upon the outcomes of that inspection, i might change my rating for installation.
Supplier Reply:
Hi Tien,Your review makes many incorrect statements, you are quite confused and I believe you have jumped the gun. Your initial contact with us was on the 23rd of February when you were emailed a quotation providing all relevant information including terms and conditions. Over the next month you emailed me no less than 3 times with questions on our system, all of which were answered by return email promptly. On the 1st of April you were provided with a final quote which you accepted when I attended your property - this specifies terms and conditions as well as all warranty terms. At this point you asked if it was possible for us to install within 3 weeks, which, despite having to move things around, we accommodated. On completion of your installation all paperwork for warranties and other documents required by the clean energy council have been emailed to you. Tien I have personally provided you with service over and above what is required, and believe everyone within our company has also, so I really do not understand why you have seen fit to post in such a negative fashion. I suggest you check your email for the documents you claim you are missing, and as has been the case from day 1 with your detailings with us, if you have any concerns, need further information or assistance in understanding the documents sent to you, please contact me personally and I will do all I can to assist.
Thank you.
8 months later we asked Tien: "Are you happy with the performance of your system so far?"
Yes, even 5004 watts was the highest power produced. This system has provided more than our need for daily use in day time. In summer time, it can cover the cost of purchasing from the grid for night time.15 November 2019
Solid Provider and Installer
The sales process was really good. The sales person came out on site, as requested, and did a proper assessment of the site. He was prompt in getting a quote back to me and answering all of my questions. He was also excellent in maintaining contact with me without being pushy or pressuring me to buy. This ultimately resulted in me choosing Technaus Solar.The installers were excellent. They were prompt, courteous, and professional and they did a great job. The installation of the panels and the inverter was done very neatly and taking into consideration my requirements. Even when there was an issue with the smart meter, they took it on board to arrange a replacement and have it installed a couple days later.
My only disappointment was with the communication and interaction with the head office. Following payment of the deposit, it took days for someone to contact me to let me know timing of when I should expect installation. I ended up having to ring them. Once a date was set, railings had to be put on the roof. No-one informed me of when they would be coming so it was just lucky that I was at home when they turned up to do it. When there was an issue with connecting to the wireless, the head office called me and I felt they were a little aggressive in terms of making me sort it out. All fairly minor issues, but it was a bit of an annoyance. They could certainly improve on their communication.
22 October 2019
Great sales experience
Brett was great from the moment we first communicated. Offering a variety of options at different pricing to assist in choosing a value for money system suited to our circumstances.Andy was great with communication on the sales order and arranging the installation date around our availability.
Caleb and his offsider was excellent throughout the installation and helped with setting up the system on the Solar.web app.
All in all the experience was great from start to finish and I would highly recommend Technaus Solar.
18 October 2019
Wonderful Sales Person - Brett Johnstone from Technaus Solar
Brett is such a wonderful person who is very knowledgeable and responsive with his replies (even on weekends). We will never hesitate to recommend Brett and his team to our family and friends. Installation and grid connection was also organised and completed promptly and in a tidy fashion (i.e. the install).17 September 2019
Great service
Great service, on time in all aspects, no sales pressure understood my needs.18 August 2019
Original Review on 27-11-2018:
Salesman was great with information and the quote. Gave heaps of information. Run down of the steps involved and what Technaus would cover was thorough. The fellas installing were great, efficient, quick and professional. Only hassle is the aftersales support. Had trouble connecting Invertor to my WiFi and haven't had a reply to questions I emailed. Also haven't been sent a receipt for payment, yet.Supplier Reply:
Hi Stephen,Thanks for the feedback, and great to hear the overall experience has been positive for you.
On the emails side of things, I understand Steve has gone on leave for a week or so, so the emails should be in the process of being routed to our operations. So on the topic of getting the Wifi sorted, I will email you, and get Vig to pop around and set it up for you ASAP in the meantime. You might want to check your junk mail folder for final payment receipt. We often find it is the case that our emails end up in customers junk folder, when the settings on their end are not configured to receive the emails to their own inbox. Let me know if not in junk, and I will get Vig to also resend :)
Regards,
Jason Gowans - Technical Sales Manager - Technaus VIC
9 months later we asked Stephen: "Are you happy with the performance of your system so far?"
I am more than happy with the System. I would strongly advise people to go with TechnAus for installation, etc. If only Dan Andrews would stop stuffing around with rebates here in Victoria and stop having a pissy quota each month. It is apparently causing havoc within the solar installation industry here in Victoria.15 August 2019
Great install
After the unfortunate weather preventing the first arranged install date and pushing it back a few weeks, the job went ahead and installation was completed and done in a professional manner and a neat job. Also listened to want I wanted in regards to installation on the day of installation and accommodated the requests. Overall an excellent experience and would gladly recommend (and have done so) to others.Panel rating: 4/5
Inverter rating: 5/5
Supplier Reply:
Thanks a lot for your recommendation Troy. Your patience regarding the scheduling delay due to bad weather is greatly appreciated and we're wrapped that you had such a positive experience dealing with us. If we can be of any further assistance in the future please give us a call, in the man time enjoy the savings your system will provide12 August 2019
Technaus Solar in Perth afforded great service from the sales team (Brett) through accounts to a quality installation. I opted for slightly better Panels. I could’ve got away with a fairly reasonable system for $3k but opted for the REC Panels due their quality & 20 year warranty. It cost me an additional $750 but that price for those panels was much more competitive than I’ve seen elsewhere. I have a mid range system at a fair price & am happy with my purchase thus far.
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Supplier Reply:
Thanks for your feedback Dale. Good to here your happy with your purchase and the service you received, and we're sure you will be even happier with the savings your system will provide05 August 2019
I would recommend this supplier. The sales person (Brett) was knowledgeable, honest and didn’t try to upsell any unnecessary options.
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Supplier Reply:
Thanks for the great review Sam, you're positive feedback is appreciated and will be passed on to Brett28 July 2019
Still waiting for Electricity provider to install new meter so unable to use system 6 weeks after installation- not the installers fault!! Output when tested on installation day was good.
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Supplier Reply:
Thanks for your positive feedback John, hopefully your electricity provider will not be too far away. We will make contact from our end to see what is causing the delay.12 July 2019
Original Review on 02-07-2018:
Supplier Reply:
Thanks for the great review!13 months later we asked This person: "Are you happy with the performance of your system so far?"
Yes - but would like a metering system which tells us more about where the power is going in real time.10 July 2019
Original Review on 06-11-2018:
Supplier Reply:
Hi Rob,Steve whom you dealt with will be super pleased all went well with the install.
I am confident your savings will match and or exceed expectations :)
Should you need anything from myself or the team at Technaus VIC, you know where to find us.
All the best,
Jason Gowans - Technical Sales Manager - Technaus VIC
8 months later we asked Rob: "Are you happy with the performance of your system so far?"
Yes10 July 2019
Supplier Reply:
Thanks for rating our company John, your positive feedback is appreciated08 July 2019
Original Review on 05-11-2018:
Jason the sales guy is really informative and was street's ahead of the competition that I also got quotes from. Was happy to discuss ins and outs of the system with me and tailor it to our situation.Supplier Reply:
Hi Paul,Absolutely rapt with the review, and it does make me happy to know that the hard work and dedication that we put into every consultation, design and implementation/installation of our clients solar systems, does not go unnoticed, in a good way. Was great meeting you personally and designing everything for you. Feel free to drop myself or the team a line anytime, if you ever need a hand in any way.
All the best
Jason Gowans - Technical Sales Manager - Technaus Solar VIC
8 months later we asked Paul: "Are you happy with the performance of your system so far?"
The system itself has been great to date, especially in summer. We ended up well in credit after summer on our bills and only just recently received our first bill that we have to make a payment on halfway through winter! So in terms of re-payment period, with the benefit of the Victorian Government subsidy (so glad we got in early with that one) we should have a payback period in the order of 3-4 years. Moving our power usage to make most benefit of the solar and also to non-peak times (due to Ausnet mandated peak/off-peak tariffs) has been key to keeping bills low.Just a few comments on the sub-contractor doing the installation, not the installer/provider themselves (they were great to deal with). The installer is only as strong as their weakest link, which could very well be the sub-contractor doing the installation. It's important that when choosing your installer you get some background on the sub-contractor they use for the installation and any review history on their performance in the industry.
We had some issues with several cracked tiles across the roof on the day of installation and further ones that were found after the installation. We had to buy several tiles on the day to replace these cracked tiles and the sub-contractor had to return to replace the further cracked tiles that were discovered. There was no heads up that this was likely to happen during the installation, even though the sub-contractor confirmed this happens all the time.
Of higher concern was that the contractor left one tile completely out of place and a subsequent heavy downpour resulted in some water damage to the ceiling in our house. The installer passed this issue onto the sub-contractor who came straight out to inspect and engaged a painter to repair the damage. But the result was an unsightly 'patch' of paintwork in our house. The lesson learnt for us here is make sure you inspect the whole rooftop of your house after the installation and the sub-contractors have left your premises! All of this reduced our review of the Installation Quality and Customer Service on our updated review.
07 July 2019
Original Review on 07-11-2018:
I think that all solar companies here in Victoria are struggling a bit from the demand since the Vic govt rebate scheme. Overall a very good experience. Just watch out on the receipts however as they issue one for the deposit and another at job completion, which does not have the initial deposit that was previously paid listed on it. This would not be a problem. However if you are applying for a rebate and need to include a receipt for the total job ensure that you included both receipts, otherwise it seems that you paid less which may affect your rebate application. Like I said not a drama but just be aware of that. The "how much did i spend" is after the vic govt rebate and STC credits have been applied.Supplier Reply:
Hi,Thanks for the kind review. And yes indeed, the industry is "all hands on deck" at the minute, a very busy time normally during the Oct-Dec period, but doubly so due to the Solar Vic Rebate scheme.
Point taken on the deposits and final receipt comment. Apologies that was a tad confusing. Here at Technaus, we like to say it's the 1%ers that make the business, once all else is top notch, so point taken :)
Glad to hear you were impressed overall with our service, and we do wish you well on your savings for the future. Steve whom you dealt with will be rapt to here all went well. Feel free to contact us anytime, anytime you should so need us.
Regards,
Jason Gowans - Technical Sales Manager - Technaus VIC
8 months later we asked Julie: "Are you happy with the performance of your system so far?"
seems to have done well. No problems to date03 July 2019
Original Review on 31-10-2018:
Supplier Reply:
Hi Charles,Fantastic to hear your experience with Technaus and in particular Steve, has been excellent.
Steve is definitely your man when it comes to sound and objective advice for a solar installation.
Steve and the team don't do just one product and try and push it. Every household is different, and all customers needs can be quite varied. Pleased with the result. Do let us know if you require assistance with anything in future. In the meantime, happy saving and welcome aboard the solar train :)
Regards,
Jason Gowans - Technical Sales Manager VIC - Technaus
8 months later we asked Charles: "Are you happy with the performance of your system so far?"
Probably exceededHave yet to have to pay a power bill since installation (though the winter bill will undoubtedly claw back most, if not all of the credit)
The system is great - couldn't recommend it enough (though we're in an optimum setting with a double storey flat roof with no shading. We could get the orientation just right).
02 July 2019
Original Review on 31-10-2018:
So far, we have been very happy with the Technaus overall. From day one, they have kept in touch and been very helpful. Installation was a breeze. The electricians arrived on time and finished the job nicely without any problems at all. They were polite and efficient. They cleaned up afterwards and removed all rubbish. The inspector came about a week later and and seemed very happy with the installation. We are now waiting for the electricity provider to connect the system to the grid, plus for all the paperwork to arrive, so we can finally lodge our rebate claim. Once again, many thanks to Finn and staff from Solar Quotes for all their advice and guidance, which made our Solar experience a breeze. We have already recommended your services to a number of friends who are also looking into solar. Much appreciated guys!Supplier Reply:
Hi Michael,Terrific feedback, and really happy to know your experience has been tops with our company. Steve our other senior technical advisor whom you dealt with will be rapt with the result.
Happy saving and please keep us in the loop should you require any further assistance.
Regards,
Jason Gowans - Technical Sales Manager VIC
8 months later we asked Michael: "Are you happy with the performance of your system so far?"
Yes indeed! We have been very happy with our decision to go solar and choice of installer. However, I would like to review the performance again at the end of next October, or 12months period. I’m sure everything will be better than expected.28 June 2019
Supplier Reply:
Thanks for your review Alessio, your positive feedback is greatly appreciated. Enjoy the savings your solar power system will provide and if we can be of any further assistance to you in the future please feel free to get in touch26 June 2019
Original Review on 05-11-2018:
Fast efficient installation. Because of the Victorian solar rebate I assume they were very busy and some of the paperwork was a bit delayed. Jason the Sales person followed up promptly.Supplier Reply:
Hi Anne,Firstly thank you for the review, it helps us improve our service where we can but also lets us know where we are going right, which of course is fantastic. Yes we do acknowledge the busy period has meant a little slowness on receiving some paperwork, with the sheer volume, and systems are in place now for this extra volume. Was great working with you personally to get your solar system up and running and I and the team at Technaus VIC wish you well with your savings, and should you need myself or the team for anything, please feel free to drop us a line anytime.
All the best
Jason Gowans - Technical Sales Manager - Technaus Solar VIC
8 months later we asked Anne: "Are you happy with the performance of your system so far?"
Yes13 June 2019
Original Review on 12-10-2018:
From the first meet up till completion the service delivery was prompt, informative and the after sales service was excellentSupplier Reply:
We love to see happy clients, thank you for the great review.8 months later we asked Wayne: "Are you happy with the performance of your system so far?"
I believe so, as I was not sure just how much I would be saving on my electricity. Miildly disappointed as I was hoping that my bill would be less on my electricity costs but other than that yes Happy.07 June 2019
Found the company to be responsive and communication was good.
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Supplier Reply:
Thanks for your feedback Janine, we're happy that your overall experience with Technaus was a positive one and hope that you enjoy the savings from your solar power system05 June 2019
Supplier Reply:
Thanks for the great review Graeme, we hope you enjoy the savings your solar power system will provide04 June 2019
The other company you provided was terrible. He tried to email me a full quote and every possible system available in text format without ever visiting or asking what I wanted. When I requested for him to come out, he made an appointment but then cancelled at 10pm the night before and never organised any follow up. Did not seem interested in my business at all.
Technaus was the complete opposite. Steve was great. Prompt service, answered all questions. Follow up and installation occurred very quickly and without any hiccups. Excellent service overall. Strongly recommend.
All the best and if we can be of any further assistance in the future just give us a call.
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Technaus was the complete opposite. Steve was great. Prompt service, answered all questions. Follow up and installation occurred very quickly and without any hiccups. Excellent service overall. Strongly recommend.
Supplier Reply:
Thanks for your positive feedback Kelvin, we're glad your experience with our company was great, and appreciate you taking the time to share this.All the best and if we can be of any further assistance in the future just give us a call.
28 May 2019
Disconnect between Sales & Installers
Obtaining a quote and information from sales was very straight forward and not at all pushy. Unfortunately when it came time for the system to be installed, the installers said they couldn't install the panels on the roof in the way depicted by the salesman. This has led to an inefficient and under producing system that is disappointing and could have been done better. If considering accepting a quote from Technaus, I would insist upon an installer viewing the roof and providing an opinion on panel placement and panel size before accepting the quotation. Panel location is very important in order to maximise output and unfortunately in my case this did not occur.
Thanks
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Obtaining a quote and information from sales was very straight forward and not at all pushy. Unfortunately when it came time for the system to be installed, the installers said they couldn't install the panels on the roof in the way depicted by the salesman. This has led to an inefficient and under producing system that is disappointing and could have been done better. If considering accepting a quote from Technaus, I would insist upon an installer viewing the roof and providing an opinion on panel placement and panel size before accepting the quotation. Panel location is very important in order to maximise output and unfortunately in my case this did not occur.
Supplier Reply:
Hi Barry, thanks for your review. Having checked our records I can see that we have installed your system in Feb 2018. The initial consult was done over phone and email at your request (this is not our preference, we prefer to visit site before quoting) , so aerial images were used to do a preliminary layout of your system which had panels split North and West. Unfortunately as aerial images are not 100% accurate, when the installer arrived there was not quite room to install enough panels on the North to ensure that the voltage would be high enough for the inverter to switch on, hence the final design being East / West. This is the best layout possible for your roof, and if you take the time to read through information on this matter, available on the solar quotes website and other forums, you will appreciate that East / West facing panels are not a bad thing. Further to this your initial quote came with a performance guarantee of 19kwh production per day. At the end of the day when we give these guarentee's it is in our interest to make sure that your system is installed for maximum production. If you contact our office we will be more than happy to send someone out to ensure this production guarentee is being met, and prehaps educate you further on the hows and why of your system and its configuration.Thanks
28 May 2019
Original Review on 24-09-2018:
Sales Manager was great. The only disappointing issue was that it took a couple of emails and a month to get the following: receipt, warrantee information, User Manual, and Electrical Compliance Certificate.Supplier Reply:
Thank you for your feedback David, we are always looking to improve our services and appreciate the observation. We are so glad to hear that you were happy with the sales manager.8 months later we asked David: "Are you happy with the performance of your system so far?"
Yes - resulting in significant energy bill savings. We will definitely look at augmenting with batteries as prices come down.27 May 2019
Original Review on 23-09-2018:
Supplier Reply:
Thank you for the great review!8 months later we asked Gurdev: "Are you happy with the performance of your system so far?"
Yep26 May 2019
Supplier Reply:
Thanks for your great review Andrew, we're glad that you are happy with our products and service. If we can be of any further assistance in the future please feel free to give us a call.25 May 2019
Original Review on 23-09-2018:
Supplier Reply:
Thank you for your review!8 months later we asked Gary: "Are you happy with the performance of your system so far?"
System has performed extremely well and I could not be happier with the results to this point in time.25 May 2019
Original Review on 17-09-2018:
Supplier Reply:
Thanks for the great review!8 months later we asked Shane: "Are you happy with the performance of your system so far?"
Yes, but people need to use system to full advantage by changing habits and utilizing electrical equipment during the day. When I can afford a battery system, I will have completed the system I've always wanted. Bills are not a worry anymore, and with the battery to come, ill be in front.22 May 2019
Original Review on 21-09-2018:
8 months later we asked Daniel: "Are you happy with the performance of your system so far?"
Yes21 May 2019
Original Review on 20-09-2018:
Salesperson Brett very goodInstaller Ben and his team very good
Install staff are not IT people so do not get involved in connection of Inverter to your Wi-Fi network. I was advised this before the installation so it was not a problem. It is preferable that the inverter you purchase has a good readable display of power generated.
I arranged for installation during winter as it is a quieter time. Obviously in peak times, ie summer, all solar companies are going to be flat out.
Supplier Reply:
Thank you for taking the time to write a positive review, we thank you.8 months later we asked James: "Are you happy with the performance of your system so far?"
Yes, and a bit better than my expectations.19 May 2019
Original Review on 19-09-2018:
Supplier Reply:
Thank you for the review!8 months later we asked Gary: "Are you happy with the performance of your system so far?"
Has performed well above my expectations.Our summer electricity bills have gone from $700 to $110. Massive savings. The installation of our inverter was of high quality.
I highly recommend investing in solar.
19 May 2019
Supplier Reply:
Hi Paul,Thanks for taking the time to review our service,your feedback is appreciated.
16 May 2019
I had an inverter changed
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Supplier Reply:
Thanks for your feedback Greg, please let us know if we can be of any further assistance to you in the future16 May 2019
We had an overall very good experience with TechnAus Solar. The sales representative (Steve) was knowledgeable and patient with all our questions, the price was competitive for the components we chose, the system was installed one week after we placed the order by very pleasant and efficient installers (from Ramselec, a subsidiary of TechnAus) and the office staff too responded promptly and were helpful. (According to AGL) we were connected to the grid two and a half weeks after installation.
(The only gripe I have - not with TechnAus - is that we are not notified when we are actually connected to the grid. On 6 May, we got an email from AGL quoting the solar feed-in tariff. When I rang to see if we were connected and when, I was advised they were "processing" it. When I called a week later, I was advised the connection happened on 30 April, a day after all the paperwork had been sent through. I must admit I have not yet installed the app to check usage and perhaps this would have told me).
A big thank you to Finn and the Solar Quotes website for the sheer volume of information it provided that enabled us to make an informed decision with regards to our solar installation.
Thanks for your great review, we really appreciate you taking the time to provide us with such positive feedback - its great to hear that your happy with your system and our service. Enjoy your savings and all the best - if we can be of any further assistance to you in the future, please feel free to give us a call.
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(The only gripe I have - not with TechnAus - is that we are not notified when we are actually connected to the grid. On 6 May, we got an email from AGL quoting the solar feed-in tariff. When I rang to see if we were connected and when, I was advised they were "processing" it. When I called a week later, I was advised the connection happened on 30 April, a day after all the paperwork had been sent through. I must admit I have not yet installed the app to check usage and perhaps this would have told me).
A big thank you to Finn and the Solar Quotes website for the sheer volume of information it provided that enabled us to make an informed decision with regards to our solar installation.
Supplier Reply:
Hi Dennis and Valerie,Thanks for your great review, we really appreciate you taking the time to provide us with such positive feedback - its great to hear that your happy with your system and our service. Enjoy your savings and all the best - if we can be of any further assistance to you in the future, please feel free to give us a call.
10 May 2019
Original Review on 08-09-2018:
I found I had an alert on my inverter, and when I went to check it in the manual I found I had 2 installation guides, no user manual. I emailed a request for a user manual and was sent a PDF that same day.Also, I noticed today that a roof tile was broken in the installation process which I will need to get replaced. However, when they were here, one of the installers found a cracked tile on my roof which he replaced.
Supplier Reply:
We are so glad that you are happy with the end result, our team always strive to provide the upmost service to our valued customers.8 months later we asked Mer: "Are you happy with the performance of your system so far?"
Yes. I had this system installed in August 2018. I expect this system to pay for itself in 3-4 years from date of installation. My electricity bills have reduced to $1.00 to $1.50 per day. We will see how winter performance goes.10 May 2019
I checked and compared different companies and packages but this was the most professional one. They answered all our questions with a smile and patience over a period of time and guided us through the whole process. They explained all the options regarding different system and brands and made it easier for us to decide.
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Supplier Reply:
Thanks for your great review Selcuk, it was a pleasure to deal with you and your positive feedback is greatly appreciated. All the best and enjoy the savings your solar power system will provide08 May 2019
Steve at TECHNAUS SOLAR was amazing. He was very professional, knowledgeable and prompt. He was able to visit my property and work with me to come up with a solar system that best suited me and my families needs. He took time to review electricity bills and was one of the first installers to recommenced north facing panels. The quote with images of panel placements followed swiftly with accompanying info I needed for rebate application. He explained the process clearly and gave a price and lead time that was very competitive. The install overall went smoothly and so far I am really happy with the solar system and service (including after sales support) I have received. Thank you TECHNAUS SOLAR Team.
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Supplier Reply:
Thanks for your great feedback Sam, much appreciated. Enjoy the savings your solar power system will provide and please do not hesitate to contact us if we can be of any further assistance in the future01 May 2019
Have a problem with no lights in the garage where they installed the inverter. They said they would come and fix it. Took a while to submit paperwork to my supplier. And that was only after I messaged them asking what was happening.
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01 May 2019
Over priced, under delivered
Salesperson extremely pushy and felt like a used car salesman, turns out that was his old profession.As far as installation goes was quite neat and looks the goods.
System has only managed to save roughly $20 per bill which is grossly under what was estimated.
Wasn't until after installation we realised how much over priced they are compared to majority of other solar companies around (lack of research on my end). Looks like we spent about $4k more than competing companies for the same packages.
Customer service was hit and miss, very good at beginning when getting system installed and online but after that have had issues regarding performance and all they do is come back saying "looks good on our end, use it better"