Tasmanian Energy Company Reviews
About
Tasmanian Energy Company is a Solar Power Installation business servicing areas of Tasmania. Here are their reviews as submitted by visitors to SolarQuotes.
Note: Due to a business restructure Tasmanian Energy Company from 28/11/2023 operates under ABN 90 670 923 181. Previously it operated under ABN 64 889 492 741. All Tasmanian Energy Company customers will be supported!
Reviewers report paying: $7,800 - $8,400 for depending on hardware choice and installation difficulty ( how is this calculated? )
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Tasmanian Energy Company Reviews (99)
Show Most Recent reviews from All time
Average Scores
4.7/5
Value for money
4.6/5
Quality of System
4.7/5
Installation
4.5/5
Customer Service
- 5 star 52
- 4 star 38
- 3 star 7
- 2 star 2
- 1 star 0
View Timeline
21 August 2024
24 April 2024
Seamless process and professional staff
Great communication throughout the process and from start to finish it couldn't be easier.14 March 2024
Fabulous company thorough and installation was great too fast efficient and tidy
This company terrific in every way from start to finish would strongly recommend them!Panel rating: 5/5
14 March 2024
Original Review on 11-03-2023:
The system is just what we wanted, and purchasing & installation went smoothly
Justin came to our home for the quote. He is knowledgeable and friendly, and gave us some important factors to think about that we had not been aware of. Moreeta takes a very personal approach with her customers which gave us re-assurance and confidence at all times. The installation was very efficient and tidy .. we changed the lay-out slightly on the day which was not a problem, and the overall look of the panels is really good. Matt was very helpful and friendly throughout the process. All aspects of the rest of the process were completely looked after when the system was installed .. the technical inspection has been arranged, the tariff change and grid connection has been sent through to our supplier. Very happy with the purchase.12 months later we asked Andrea Rex: "Are you happy with the performance of your system so far?"
Yes, the system has performed to our expections .. however, it is more accurate to say that the system has out-performed to our expectations. We did a projection for the next 12 months to see if the cost versus the savings would be beneficial, then projected ahead for 5 years. The reduction in electricity that we are buying, as well as the credits we have received so far, exceed the projected amounts. We are really happy we went ahead with the Solar Panels and look forward to many years of benefits to come. We also switched to Off Peak rates which took a couple of months to get used to, but we are used to the new routine now and that provides even more benefits.
18 January 2024
Perfect timing!
Tasmanian Energy Company made it all so very easy for me to go solar.Clear proposal. Friendly and answered all questions clearly. Very prompt installation and all the installers too were very helpful and so quick. But thorough.
They organised everything for me.
I am so grateful. I see lots of credits going into my aurora account. So glad I went ahead and chose this company.
Suzan
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Suzan,thank you for your review and we look forward to hearing of your ongoing solar savings!
It has been a pleasure to work with you
Warm regards
Moreeta
14 January 2024
A really great company to deal with
Quick response to my enquiry. Salesperson came to my place and explained what was required in terms that I could understand. Quick instalment.Inverter rating: 5/5
Supplier Reply:
Hi Elaine,Thank you for your review as well as choosing a Tasmanian company to install your solar system!
It was fabulous to be able to install your system so quickly, and thank you for accommodating the install change to an earlier date.
Warrm regards
Moreeta
11 December 2023
TEC good start shaky ending
I obtained 3 quotes all were within $100.00 of each other. All salespeople were friendly and courteous, though knowledge on the size of system and the location on the install of the panels did vary. The quote paperwork assessment was professionally generated. I decided to go with TEC due to the promise by the saleswoman that the company would provide a high level of communication throughout the install process and specifically post install with grid connection and understanding the operation of the solar system with use of the Sungrow App. The electricians that did the install were on time and took pride in their work and left the site tidy . I was informed by the electrician that I would receive a notification email for registration of my account with Sungrow within an hour or two so I could connect the App to the system in order to follow the operating metrics. It has now been over 3 working days since the system has been installed and I am yet to receive the notification email. Over this period I have contacted TEC representatives on 3 occasions , by email, phone and text . I have only received one form correspondence over this time (an email ) asking if I had received the account registration email from Sungrow. I immediately replied by email I had not. I am still unsure if the system is formally connected to the grid or when the system is to be inspected by TasNetworks. Being a novice to Solar electricity generation I was expecting (and was promised) informative and educational post install customer service . In fact with my enquiries to TEC post quotation acceptance and install, response times have been poor and I have had to follow up on each occasion. I hope the system has no faults as I am concerned how TEC would respond given this example of current customer service.09 October 2023
Local company also recommended by others.
Quick to quote and not pushy. Explained everything in simple terms. Fast turnaround to installation.Inverter rating: 5/5
21 September 2023
Very professional quote , sales and install service’s
Friendly and informative quote and sales team.Punctual, efficient installation.
Panel rating: 5/5
Inverter rating: 5/5
24 August 2023
Good price, good system, done quickly
They worked with us to get the panels and inverters we wanted and were quick to install. There was just a bit of mucking around after the installation just to get the app set up and showing us the generation. Overall, we are very happy.Inverter rating: 5/5
19 July 2023
Original Review on 18-09-2022:
Great Solution and Quote process
Quote process included several phone calls and emails. Towards the final decision, phone conversations resulted in both parties converging to best position.They started the ball rolling with orders and communication to grid authority very soon after final price agreement
10 months later we asked Tony: "Are you happy with the performance of your system so far?"
No! Not completely to my expectations. I expected that the total solution would be configured to maximize returns on investment. In my case, this would be moving to tariff 93 , or as second alternative, solar feeds onto tariff 41. I have two meters at my house (2 Phase connections) and the solar systems connected to one of the two phases only.This conundrum did not surface until papers were submitted to the power authority (Aurora) by the installing electrician. Aurora were most helpful explaining the implications of the current setup. At no time during presales, installation, nor post implementation discussions was this limitation explained by the retailer, nor their contracted installer. No solution was ever proposed. After 7 months of operation, I can say that the Trina panels and the Sungrow Hybrid system are reliable, however, the end to end solution is not firing on all cylinders!!
14 June 2023
Excellent service
From your old supplier TECExcellent customer service and very well arranged
05 May 2023
Happy customer!
The quoting process was excellent. I felt that Justin really understood my needs and helped me navigate the complexity of solar power. A few years back I had got some quotes and been so completely overwhelmed by all the options and variables that I did nothing!The installation went very smoothly and the team were most helpful in showing me how to connect to the App and turn the system on once my Smartmeter had been installed. There was a minor hiccup when I discovered that my ceiling insulation had not been fully re-instated but they returned immediately, were very apologetic and re-positioned the pink batts correctly.
The Smartmeter was installed 16 days later and I was then able to switch the system on and it worked beautifully until someone switched off the PV Array DC Isolator 9 days afterwards. I'm not sure who did that, it was the day of the inspection, maybe the inspector?! I sent a screenshot of the App to Tasmanian Energy Company and they talked me through turning it back on over the phone. The after hours support I have had from TEC has been fantastic!
20 April 2023
great installer
great installers, helpful and informative, kept to the advised timelines08 April 2023
A good 7.2W installation in Hobart.
The whole process took 4 months. I began by using Solar Quotes assistance in December 2022 and the installation was finished in late March 2023. All three quotes that I was sent would have been satisfactory. The hard part was choosing between them. All were nice informed people. I read the dscussions from SQ and decided to go Trina panels and Fronius inverter. That eased my choice.The installation was done in 3.5 hours. All very good experienced workers. The electrician from Tas. Energy also sorted out an old decayed cable problem and replaced the switchboard with a modern unit. Farewell to fuse wire safety controls as a result.
Customer service was pleasant and the slowness of the approval process is of course largely due to the government bureaucracy. There were many weeks between inspections and approval. I am still waiting for the new required meter from Aurora energy.
Inverter rating: 4/5
01 April 2023
Original Review on 04-06-2022:
Personal, friendly and prompt service.
Great to deal with. Friendly and helpful. Went through a range of options and helped us select what was right for our situation and budget. Experienced and thorough installer. Installation was ahead of schedule and the company were very good at dealing with energy supply company as well. Would throughly reccommend.10 months later we asked Peter: "Are you happy with the performance of your system so far?"
Yes it has and I am very glad to have it. The savings are only increasing as energy prices rise.
30 March 2023
Satisfied customer
Friendly service, listened to what l wanted as it wasn't the usual installation setup and installed very quickly by professional tradesmen.Panel rating: 5/5
Inverter rating: 5/5
28 March 2023
Great first impression but went a bit downhill.
Sales and quotes were great they came to our door and the agent was really friendlyThen communications went quiet lack lustre, we’d converse over the phone and then a different quote or option was emailed at least 3 times. Lots of rework happened which happened via phone call and then the wrong quote was sent again.
A friend advised that I was being overcharged as they work in Solar (commercial) and I emailed and the price was reduced $1360 by asking this which was surprising and a bit disappointing.
The installation electricians left mess all through our backyard (a protective sheeting that might have covered panels I’m not sure).
Then our hot water wasn’t hot on the Friday evening of the install, I figured it was Tariff 93 and the metre timer. This was incorrect and the hot water cylinder power was wired incorrectly (the hot water power breaker was incorrectly wired into the RCD breaker causing the breaker to trip every time the hot water was turned on) which meant a phone call to an electrician over the weekend that we had to organise.
The people we dealt with were lovely but it took a lot of time and rework that unfortunately we didn’t have.
Another person I know went through the same company around the same time and had zero issues so it could have been bad luck for us.
Inverter rating: 3/5
24 March 2023
Bad after sale service!
The sales/quoting process and installation were excellent! I just experienced that the after sale service is extremely disappointing. I requested a service call for my two year old Converter five days ago and I am still waiting for someone to attend.Five days no credits.
16 March 2023
Easy transaction
All good. Installed according to plan and I have nothing but praise. Very Professional.Inverter rating: 4/5
01 March 2023
First class
Spoke on phone and then had personal visit. We felt Moreeta was completely genuine and made us comfortable and we didn’t feel pushed. Nick arrived on time, explained the process and how they needed to go about it. They completed the job promptly with minimal inconvenience and left no mess behind. Grid connection was not a problem as we already had a smart meter installed from our power provider. We chose not to go on tariff 93.Our system has since been inspected for quality. Inspector really impressed.
Our son was impressed and has now had a system installed also as has a friend after our recommendation.
Inverter rating: 5/5
23 February 2023
Quality System, fast turn around from quote to installation
Excellent company, very pleasant to deal with, kept me well informed on each of the steps for installation, system is functioning beautifully, excellent app to view all the details and solar panel history, highly recommend.Panel rating: 5/5
Inverter rating: 5/5
18 February 2023
Excellent company
Out of the three companies I received quotes from, the one from the Tasmanian Energy Company was the most reasonable and Moreeta was the only manager who came to my home. She was friendly, knowledgeable and immediately inspired trust. We had several discussions as I wanted an 8 kw system and she found the right solution to achieve that. The system works very well. In good sunny days has already produced over 50 kw and I’m sure it will pay for itself in 3-4 years.The installer, Nick, did it all by himself; he had to come back the next day as work was interrupted by rain. He explained clearly how the inverter works and helped me install the app on my phone.
Thank you, Moreeta and Nick! You are a great team. I was very happy to work with you and I would recommend you wholeheartedly.
Panel rating: 5/5
Inverter rating: 5/5
06 February 2023
Friendly and efficient
TEC where very good to deal with and I would recommend them as a professional solar installer.12 January 2023
Recent Solar Installation
Had some hiccups getting the installer on site. Initially I took time off work to meet with them only to find out 2 hours after they were due that they would be a further 2 hours. Office support was very apologetic and lovely but still was an inconvenience! Dropped equipment off that afternoon and installed next day. Installers were efficient and tidy. 7.8 kW system so far has produced 5.8 kW at best in full sun. Would like to have seen more effort in looking at and advising about shading over the year. Not convinced that I have the optimum arrangement in terms of location of the panels.28 December 2022
Great all round service
Everything done very professionally; quotation, communication and installation. Great job. Thanks23 December 2022
great communication and timely progress
The quoting process was professional and turn around was excellent. Good customer service and attentive follow up. There was consistent contact on a timely basis. The install process was slightly longer than expected but there were good reasons for this that were clearly explained. The install team were good communicators and professional.Overall, the job was done well and exceeded expectations.
13 December 2022
Complete Satisfaction
We have just started reaping the rewards for our new Solar System wow the savings in the first week with little sunshine!!!! Over half our normal charges!!!Moretta and the team were so helpful, the installers were efficient and so easy to get along with, we had a meter box upgrade as well. The electrician explained the whole system and set up in layman’s terms that we could so easily understand.
Lots of research was done before we selected Tas Energy, I would wholeheartedly recommend the team, anyone considering getting solar power would not find a better system or group of professionals in Tasmania.
Well done, oh and thank you for getting us such huge savings on our power bill.
Stephen
Supplier Reply:
Hi Stephen,What a fabulous review it has been a pleasure to work for you and your family. Congratulations on your new system and I look forward to hearing of the positive impact it will have on your power bills.
Kind regards
TEAM TEC
05 December 2022
Good value system
Very happy so far. Best daily generation so far is 47kWh.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Philip,Thank you for your review we are thrilled to share the solar revolution with you! Wow, 47kWh is a great result for early days.
A huge thank you from Team TEC xx
05 December 2022
Fantastic installer
The sales and quoting was great they suggested 18 panels 7.47 KW System instead of a 16 panels 6.64KW System and made sure they got the most panels on the north side and when the installers where there they went through the best options.The installers were very polite did a good job explained how it worked an answered my questions .they came on the day and I received a call to say they were on there way, they tidied up after they finished.Moreeta was very good on customer service has answers all my calls and got back very quickly and helped get the grid connection .
Inverter rating: 5/5
Supplier Reply:
Hi Peter,Thank you for taking the time out to write us a review, most appreciated. Our installers work hard to provide the very best outcomes for panel placement. I look forward to doing a bill review in the coming months to go over your system performance and the impacts of solar on your power bills.
Thank you again
28 November 2022
Excellent installer
The quotation was clear and precise.The installation was completed very quickly.
The installer was informative and polite.
08 November 2022
Friendly and efficient with a Tasmanian flavour
TEC served us very well at particularly busy time of year, and a spike in demand from recent Energy Saver loans. Installation was delayed slightly due to inclement spring weather, and Nick found solutions to panel placement on our difficult roofline on the day. Connection to our recently installed an Aurora smart meter was very prompt so the system was operational (and exceeding expectations) from day one, but still need some support with iSolar monitoring App.TEC maybe need a little more admin/tech support to keep up with demand, but Moreeta was always very friendly and helpful. I would certainly recommend them.
Panel rating: 5/5
Inverter rating: 5/5
28 September 2022
Fantastic installer, lovely people
We were really pleased with Tasmanian energy Company. Mooreta was always very helpful, the installers were great an most importantly the system works brillantly. We now have the solar panels, battery and heat pump water heater that means our bills will be negligible, and most importantly we are making a positive contribution to stop climate change.Dr Peter.
Battery rating: 5/5
11 September 2022
Good value
Was impressed with product and installation. Had to make a few phone calls to drive process.08 September 2022
Original Review on 07-01-2022:
Easy process
TAC responded promptly to Solarquotes process. Company rep Moreeta gave good advice on approach given constraints. Communication about progress and timetabling after we placed order could have been more proactive on the company's part. Installation by Nick was punctual and he was focussed, communicative and professional. His work was commended by Government's safety inspectors.System has chugged along since installation and would be happy to recommend company any time
8 months later we asked Dan: "Are you happy with the performance of your system so far?"
Yes doing what we expected and trouble free07 September 2022
Good valued service. Decent quality
Moreeta was the only came to my house and did an inspection and a face to face consultation. The price was good valued and in an affordable range. The installation was very neatly done. There was a couple small things which didn’t go as planned however it did not bother me at all. Highly recommended!Inverter rating: 5/5
28 July 2022
Southern Tassie Solar.
Very rapid instal by efficient and tidy crew.Was ticked off by the independent electrical standards body soon after.
The system is a good quality Chinese panel and inverter. Noted the same size systems have increased in price by nearly $2000 in 12 mths. All being equal it will still pay itself off in savings,albeit a little longer.
Good to feel a little control over rising energy market!
04 July 2022
Original Review on 01-11-2021:
Switch made easy
Easy to understand and no fuss. The installation was delayed only by Tasmanian spring weather and was complete in less than a day once the weather permitted.Absolutely no regrets and I very much appreciated the help of Fin Peacock as we had no idea where to start.
8 months later we asked Annette : "Are you happy with the performance of your system so far?"
Exceeded expectations!12 March 2022
Very efficient installation
Great installation but Moreeta is lovely but seems a bit disorganised. Told me wrong day for installation and didn't send updated quote in wiring after change of panels.22 January 2022
Review
Good all round service. Prompt quoting from sales. Very good installer.14 January 2022
Smooth process
Was happy with the quote and prompt service.Installation went smoothly.
Great customer service.
Supplier Reply:
HI John,thank you for taking the time out to review, it was a pleasure working for you. Please don't hesitate to be in touch over the next few months for a bill review or solar chat!
Kind regards
Moreeta
23 December 2021
Great install, working well
We chose this supplier for the fact they could supply Fronius inverters and QCell panels. The installer worked hard for a full day and he was very considerate about where he put the inverter to make sure it stays cool. There were a few hiccups setting up the Fronius app but Moreeta gave us links to great videos to help us.We didn't pick the cheapest install, going for what other Solarquote users have suggested about aiming for a quality install foremost.
Moreeta is helpful and helped calm our nerves about getting solar for the first time.
I think Expert Electrical would have been our next pick for an installer but they couldn't provide Fronius inverters.
Panel rating: 5/5
Inverter rating: 5/5
21 December 2021
Fantastic Experience
Professional, friendly, easily contactable, very obliging, couldn’t fault Moreeta and the team.After our 3rd bill, we now have a credit on our account, we are getting paid for the feed in.
Couldn’t be happier.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
06 December 2021
Original Review on 06-04-2021:
A satisfying experience all round.
Similar from most companies. Could not fault installation.Everything organized for us. We just had to be available for installation etc.
All connected today. Very happy.
8 months later we asked Danny: "Are you happy with the performance of your system so far?"
Better.15 November 2021
Good well priced solar system
Well priced system with a good sales process by a friendly and professional company.They helped with all aspects of install including organizing grid connection and meter upgrade. There was a mix up with the install as they arrived a week earlier than agreed - but this wasn’t an issue for me.
I’d recommend this supplier
12 November 2021
Original Review on 14-03-2021:
Great service!
This company is very professional and goes the extra yard to provide excellent service. The documentation I received as part of the quote was very enlightening. The installation was very smooth, great people, tidy, punctual, and they showed me how it worked. The customer service has been great. They are organising the grid connection after the install, I am waiting for the electricity supplier to contact me so that this can happen.8 months later we asked Nic: "Are you happy with the performance of your system so far?"
I am very pleased with the reduction in my electricity bills. However, I am not sure yet whether I am getting the full benefit of the 5.6 kw service. Yesterday nearly hit 5 kw, but I'm not sure the positioning of the solar panels is optimal. Perhaps in mid-summer I will know more.25 September 2021
My Solar experience
The whole process went very well from receiving the quotes to final installation.We were given several quotes all designed to help us make the best choice for us with loads of options and we were given all the information we needed to make the right decisions, we appreciated the guidance from someone who knew what our solar goals were.
Installation was made to fit our schedule and was done very neatly which was good for us also.
All in all a positive experience.
Thank you Tasmanian Energy Company
Supplier Reply:
Hi Hellen,thank you again for your decision to choose Tasmanian Energy Company as your solar provider. It has been delightful to work for you.
No doubt you will enjoy sunny days more from now on!!
Cheers Moreeta
22 September 2021
7.7kw System
Competitive pricing for the system, excellent communication and customer service throughout. Install went to schedule and with no issues. Moreeta and team have been fantastic deal with from from get go, taking care of pretty much every aspect of adding a solar system to our home. Would definitely recommend.Supplier Reply:
Hi Phil,Fabulous to work for you and delighted that your solar is now in place on your new home. Such a good decision to go solar and look forward to seeing your power bill going down!!
Moreeta
09 September 2021
Delivered what was promised.
Very happy with the system supplied, from the professional and friendly staff to the efficient and very helpful and accomodating installers.Supplier Reply:
Dear Bronwyn, thank you for your review and decision to choose Tasmanian Energy Company as your solar provider. It has been a pleasure to work for you both and I look forward to hearing the positive results on your power charges now that you have solar.Moreeta
24 August 2021
Great Customer Experience
From Start to Finish, the initial quote was done quickly and efficiently. I was kept in the loop at all times regarding Time frames and any delays. Installation was smooth and Installer was Friendly, Punctual and provided good advice.System was checked and approved by the appropriate Authority within 2 weeks of install.
Supplier Reply:
Hi Craig,It has been a pleasure working with you to install solar on your home. Thank you for your business and I look forward to hear of the positive impact of solar on your home.
Warm regards
Moreeta
Good installation and follow up help with Inverter supplier to help with integration of an existing reporting system.
A good process from start to end. Good sales person, helpful advice, good installation and a good price.Panel rating: 4/5