Sydney Solar and Batteries Reviews
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About
Sydney Solar and Batteries is at the forefront of the Solar industry, servicing homeowners and solar retailers in the Greater Sydney Region. We are expanding our growing business operations and have joined with Solar Quotes to deal directly with clients.
We pride ourselves on our excellent customer service and providing quality products at a competitive price. We stand out from the competition with our ability to design, supply and install a system specifically to our customers needs. We are fully insured and accredited, providing all our services inhouse.
Sydney Solar and Batteries is a Sydney based business , 100% Australian owned and operated.
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Sydney Solar and Batteries Reviews (19)
Show Most Recent reviews from All time
Average Scores
4.8/5
Value for money
5.0/5
Quality of System
5.0/5
Installation
5.0/5
Customer Service
- 5 star 15
- 4 star 4
- 3 star 0
- 2 star 0
- 1 star 0
09 May 2024
29 April 2021
Highly recommend Lily and her team!
System size: 8.28kW (REC Alpha Black 330s)Inverter: Fronius Primo 5kW
So we went through months of reviewing solar companies that were able to install in our area (Western suburbs). As anyone who has explored solar options out there, there are endless numbers of companies, from dodgy to fantastic.
We began with absolutely no knowledge and by the end we knew what to ask and were aware of the red flags to look out for.
Our MUST HAVES were:
1. In-house install team
2. CEC Approved solar retailer (not just approved CEC installer)
2. Fronius inverter
3. Good quality panels that weren't made in China with low degradation rate
4. Reasonable price
5. 25 year warranty on the panels, 10 years for the inverter
6. Not pushy
7. A good gut feeling
With Lily and her team, we found exactly that, every single thing we wanted from an installer we got from Sydney Solar and Batteries. Lily is a CEC Approved solar retailer. Lily was happy to quote for a variety of options and did not pressure us in any way which we appreciated as anyone who has started looking into solar would know, A LOT of companies are incredibly pushy and this just made us pull away and say "Thanks, but no thanks" and keep looking! Sydney Solar and Batteries have there own in-house install team which we found to be difficult to find as most installers sub-contract and this can be either good or bad depending on which team you end up with on the day. After looking into various types of panels from Trina, to Hyundai, to LG, to Jinko, we settled on REC Alpha Black for various reasons- 1) Lily is a certified REC installer so that means that we get a 25 year warranty on the panels, not just 20 years; 2) we also have black roof tiles and wanted to panels to be black too; 3) the quality of these panels is incredible and they are much nicer looking than even the top range LG, especially when compared to our roof tiles. It proved to be difficult to source these from other installers. Lily and Lindsay were able to source these panels and provide a reasonable price, she even ensured that she provided black brackets so that the colour was consistent with the black panels and our black roof, which we didn't even know to ask about so that was fantastic. The install was seamless, such a breeze. Her team were polite and worked hard to get the job done, they ensured that our backyard was left tidy, with nothing left behind. Lily stayed back until the inverter was fully up and running and made sure we were connected to the fronius app straight away so that we could monitor what we were generating. Bit of a delay with AGL an getting our smart metre up and running but that was AGL, and in no way a reflection on Lily and her team, they organised all of their paperwork from their end ASAP, there was just a hold up to AGL because of the number of smart metres needing to be installed at that time. On a side note, AGL did provide compensation though which was nice, we didn't ask, they contacted us which was a pleasant surprise! We're already in credit with AGL too, so out system is generating more than enough power to satisfy our power needs. We seem to be generating anywhere up to 41kwh per day, obviously depending on the amount of cloud cover.
All in all, my husband and I would highly recommend Lily, Lindsay and her install team to anyone looking for quality solar installs. And anyone tossing up which panels/inverter to get, it does cost a little more, but I truly believe that going with a high quality panel, like REC Alpha Black and a good quality inverter like Fronius is worth the extra cost!
Panel rating: 5/5
Inverter rating: 5/5
24 February 2021
Original Review on 25-06-2020:
Very pleased from beginning to installation and early days performance
The quoting process was very informative, swift and enabled me to compare different combinations of panels and inverters. The company wasn't pushing one brand or another. Lily gave us very good advice which coincided with my research and she was recommended by others in the neighbourhood.The installation was professional and efficient. When the job couldn't be finished ( due to our commitments), the owner and offsider came and finished the electricals on a Public Holiday.
Everything was done - grid connection, the ap for the inverter downloaded and I've had follow up questions answered promptly.
8 months later we asked Jennifer: "Are you happy with the performance of your system so far?"
The system is working seamlessly. The monitoring system provided by Enphase is excellent and not only provides details of how the system is performing but gives us feedback that allows us to adjust our usage habits to optimise our use of solar energy. After one year the system has saved us money but most importantly moved us to using a renewable energy source for all our power needs. Would highly recommend the package of Sydney Solar and Batteries, Trina panels and enphase inverter.12 January 2021
Excellent service from quotation to installation
An on-site inspection was undertaken by Lily who is the owner of the company and who has many years experience. Once we agreed on the price and the way we wanted the installation to go in terms of where the cables would run, the boxes on the wall and the battery location, we set an installation date. The install was interrupted by weather a bit but besides that it went well, especially dealing with our terracotta roof tiles which were challenging. The installers were very friendly and were tidy always cleaning up at the end of the day. What really impressed me was how the installers went to a lot of trouble to hide the cables and electrical boxes, first rate electricians, compared to other quotes I got who wanted to run cables on the outside of the house. Following the installation Lily ensured the commissioning was completed and we understood how everything worked. It has been over two months since and we could not be happier with the system, we are basically running fully off grid and our AGL account is already in credit. Definitely recommend a battery though to get you through the night.30 October 2020
Exemplary from quote to post-install
Lily was responsive at all hours and provided a range of quote permutations. Accommodated my incessant questions, provided me some education and a fair quote for a quality system that addressed my specific needs.Installation was seamless. Lily was first here and last to leave, and her team was comprised of clean, charming and capable individuals. The end product is a delight; over-delivering vs. production estimates and looks ok on my new roof. Lily helped me get the smart meter’s app configured and I’ve been captivated by the real-time and aggregated dashboards ever since.
I’ve had a couple of post-install interactions to ensure I’m satisfied and understand the next steps with Ausgrid / AGL. Frankly it was such a successful experience I only regret not doing it sooner.
Zero hesitation / reservation in recommending my installer, inverter and panels.
Panel rating: 5/5
Inverter rating: 5/5
19 October 2020
Excellent sales, instillation and follow up service
SSB lived up to all the review we have read previously and then some. We would not hesitate to recommend them.12 October 2020
Efficient installation on time and as proposed. good after sales service with a few bumps
very good. i required a small reduction in panels to allow access to roof and this was accommodated.INstallation: polite, tidy, punctual, efficient
Customer service good re grid connection etc
Panel rating: 4/5
13 September 2020
no middleman
After being harassed by various salespeople I finally found a company that did everything without any contractors or sub contractors. We ended up paying double the cheapest quote. They were efficient, polite and honest .and now we have a system that is bigger and better quality than the cheapest one we almost went with. The company is local and accessible if we need anything.Lily answered the phone , turned up with the install team and made sure that everyting we well.Panel rating: 5/5
Inverter rating: 5/5
07 September 2020
Amazing on all levels
Family owned and operated. Listened to my needs and budget. Provided clear options which allowed clear comparisons. Moved install forward following a check of the long range weather forecast. Everyone onsite was polite, clean, quiet. The owner Lily was onsite and checking things. She was last to leave and and made sure monitoring app was installed, working and showed me what it was showing. Explained everything and more. Calm, relaxed. Went from feeling overwhelmed to excited and confident. over $1000 CHEAPER than other recommended suppliers for same system. Cannot recommend highly enough.Panel rating: 5/5
Inverter rating: 5/5
26 July 2020
Awesome service
We’ve just had Lily install 10kW of QCells (no battery) and it was a great experience. I sourced four prices and SS&B was the most competitive for the Tier 1 panel brands. Lily was also responsive, informed and informative. The installation was quick and no fuss. Too early to know about the system performance, but highly recommended from a price, sales and install point of view.09 March 2020
Fantastic installer
Great customer service. Great installation, very proffesional - they help to follow up with AGL28 February 2020
Excellent customer service, great experience
Lily was terrific. She was referred to me by a friend and from the get-go was responsive and was able to translate my slightly muddled and under-educated requirements into the right system. The quoting process was really good, she gave sensible advice and turned up when she said she would.The installation went well and her team solidered on through a terrible day of bushfire smoke. They stayed until the job was done and she followed up and has kept in touch to make sure everything is right. Except for the panels on the roof, you would never have known the team had been through and got on with the job around our builders with zero fuss.
Inverter rating: 4/5
27 February 2020
Very professional installation
Very satisfied with Sydney Solar and Batteries. I had observed them installing a system on our neighbor's roof and was impressed by the way they went about their work. Lily Pejkic responded promptly to our inquiry and provided sensible and understandable information regarding the capacity, nature and cost effectiveness of the systems we could have installed. Once we had accepted her quote the team arrived promptly and worked at a steady pace to get the system installed. There was no mucking around. Lily helped us get the wifi monitor going and provided paperwork to our electricity retailed on the same day. We were connected to the grid within a day or so. We have been very happy with the way the system has performed since then.Panel rating: 5/5
Inverter rating: 5/5
25 February 2020
Highly recommended
We were very pleased with the personalized and helpful service from Lily. She listened to our questions and gave us good advice. The system she chose and installed for us has resulted in us paying nothing in electricity bills now.Panel rating: 5/5
Inverter rating: 5/5
02 January 2020
Original Review on 01-05-2019:
What a great experience. Lily did a fantastic job. We're very happy with our solar panels.8 months later we asked Naomi: "Are you happy with the performance of your system so far?"
Our last quarterly electricity bill was all of $14, so it looks like the system will pay itself off sooner than we thought!02 December 2019
Highly skilled installer, great communication!
I was recommended Sydney Solar and Batteries by a family member who was very happy with their solar installation. I always believe the word of mouth is one of the best ways to find great tradespeople and this time proved correct once again. Lily Pejkic, who is the company's CEO and solar design and installation specialist and has a long history in the electrical industry, was great to work with on our quotation, design and installation. Her communication was prompt and the quality of the advice we received on the design of our system was excellent. We went with LG Neon2 panels and Enphase Micro Inverters as we have some shaded areas. The actual installation went smoothly and the system has been functioning perfectly. I can highly recommend Sydney Solar and Batteries as professional, highly skilled and personable. We are extremely happy with our solar system.Panel rating: 5/5
Inverter rating: 5/5
30 October 2019
Professional, no gotchas, quality product and advice. Very happy with my system and with Lil and team at Syd Solar & Batteries
Lil was great in helping me get solar approved for my townhouse (even though it's a stratum). Over the better part of 18 months trying to get by-laws amended and residential committee approvals, Lil and team were always on hand for advice, guidance and also fact checking things to help speed up approvals. Quoting was accurate (no gotchas), installation was a challenging one (due to the nature of the townhouse), but it was nothing the team couldn't solve for (full credit to them). They were tidy, conscious of not soiling carpets and making sure they carefully brought the 20 panels + 20 microinverters from the ground level up the stairs. Lil also personally assisted with connection to the grid and ensured that I knew what to expect and not to let the energy company mislead me into fees that I didn't need to pay to them.Panel rating: 5/5
Inverter rating: 5/5
22 May 2019
Info from your website was critical. It allowed me to understand the options and choose best system for me.
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08 March 2019
Sydney Solar and Batteries took care of the whole installation process for us. They assessed our bills and did a site inspection to confirm the panel layout and any obstructions from shading etc. We went with a Trina Mono 300W panel and a Fronius Inverter. A 6.6kW system was assessed based on our energy usage. Good quality products at a great price! Highly recommended!
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Excellent electrical contractor
Lily from Sydney Solar and Batteries is the owner / operator and a Licenced electrician. Lily did an excellent job and was good to deal with. I got 8 good quotes from various companies and lily was best in all depts. lily was very careful on the roof and supplied and installed replacement roof tiles as required. Lily also did a follow up with us and was most helpful. Highly recommendedPanel rating: 5/5
Inverter rating: 5/5