Sunterra - Company Review Notice Sunterra - Company Review Notice
Sunterra

Sunterra Reviews

4.6

Based on 458 ratings 2 Reviews removed
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About

As per their website:

"Sunterra was established in December 2010, Perth, Western Australia.

Since then, we have expanded our operations into New South Wales, Victoria and South Australia."

Reviewers report paying: $3,600 - $5,800 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Sunterra Reviews (458)

Show Most Recent reviews from All time  across Australia

Average Scores

4.7/5

Value for money

4.6/5

Quality of System

4.7/5

Installation

4.5/5

Customer Service

  • 5 star 294
  • 4 star 122
  • 3 star 15
  • 2 star 13
  • 1 star 14

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Very professional all the way through

From the very start of any inquiry by me Hakim was pleasant, knowledgeable and very patient. The quotation was prompt with explanation of process to come. The installation process lived up to expectations and were so smooth it was amazing. To Mo and Michael thank you so much for the time you gave in ensuring I was part of a joint involvement which I really appreciated. Congratulations to you all at Sunterra , I sing your praises. Tony
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Exceptional Services at its Best

I had an outstanding experience with Sunterra, and I am thoroughly impressed by their exceptional customer service, smooth installation process, and timely communication. From start to finish, the team was professional, efficient, and committed to ensuring everything went perfectly. A special mention goes to Hakim, the sales representative, who made the entire process seamless. He was incredibly knowledgeable, patient, and always available to answer any questions. His attention to detail and proactive communication kept me informed at every stage, which made a world of difference. I highly recommend Sunterra for their top-notch service and dedication to customer satisfaction!
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Great experience

I have had a great experience from the beginning. Installation neat, efficient and professional. Very satisfied with Sunterra, would use them again.
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Many problems over a 2 year period

Stay away from Sunterra Solar, multiple problems that Sunterra cannot fix. Keep guessing trying to fix my system, refusing to abide by Consumer Law.
My system is constantly going offline, circuits that are meant to be on backup go offline even with the grid connected and no power outage.

Terrible installers, destroyed my property. Scratched my gutters which I was only offered $500 in compensation. Destroyed by brickwork and installed crooked covers for the inverter and batteries. Worst workmanship I have ever seen.

Will see this company in court.
Panel rating: 1/5
Inverter rating: 1/5
Battery rating: 1/5
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Great service

Was recommended to Sunterra by a family. Member told me to get a quote. We are just received a quote from another company and so I decided oh well I’ll go ahead and try and see what Sonterra can do for us. We were very happy. The quote was done over the phone. The service was friendly, very thorough explained everything to us and I could not believe the difference in price for exactly the same product as I compared the quotes we went with Sunterra because we saved money. The service was fantastic. I can’t remember the installers name. We can’t say enough about the service thank you to Landon and everyone else in the office and the installers great job
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Attention to Detail

The process was seamless from start to finish. Other than waiting a few weeks which is quite understandable in the current climate, we were very satisfied with everything. The installers were efficient, tidy with great attention to detail. We extremely delighted with the finished product.
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Highly recommend

Unlike many other providers they listened to our needs and tailored a product accordingly.
Great service commencing with Landon through to the installation by Sebastian and his team along with the follow up services to arrange the meter change and related paperwork
We highly recommend their services
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Whole Process was Friendly and Hassel Free.

Referred to Sunterra by a friend who gave me Dean's contact details. No pressure sales but a friendly service. Dean provided a quote via email which allowed me to check out the opposition after which the quote was very reasonable. Also did my research on the quality of the product and warranty claims which everybody said was seamless. When you spend money like this you want to ensure that back up is provided. My investigations confirmed warranties and product to be one of the best.
I have since referred another friend to Dean.
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Very professional installers

Mathew, Josh and Mosh were some of the nicest people i have ever met, from arrival to completion they conducted themselves professionally and with courtesy throughout the day and left me with a very satisfying feeling that I had chosen the right people.
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Brilliant from start to finish

The whole process from getting a quote to installation has been a great experience. Hakim from sales was excellent, he was not pushy, answered my questions with detail. there was a small deposit and the rest was paid after installation.
The installation was neat and tidy. Installer was polite, tidy and punctual.
I would recommend Sunterra.
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Best in the West

Dean has been wonderful to deal with, best value for money, professional installation team with attention to details & seamless finish, highly recommended
Panel rating: 5/5
Inverter rating: 5/5
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Job quality

Sales was easy and after several quotes the choice was already made.
No problem with installation team they were excellent, communication regarding the time and day was a bit confusing from the office.
I have already used the customer service due to damage from a big storm, the technician came promtly.
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Great service, quality equipment and all went smoothly

The knowledge and service from the team at Sunterra was great. All went smoothly from quote to installation and follow up, and the equipment is working well. Very reasonably priced - would definitely recommend these guys.
Panel rating: 5/5
Inverter rating: 5/5
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Customer satisfaction

Sales/Quoting - no pressure to get the largest system, they do listen.
Install - the installation team was on time friendly and clean and tidy.
Customer Service - Exceptional!

Sunterra has been the most helpful and understanding Solar company. They have listened and understood my needs. They were the only company that did not try to pressure me into buying a 6 to 12 KW system.
The install went ahead without any complications and the installation team was friendly and knowledgeable.

Overall, I would highly recommend Sunterra to anyone!

Sunterra will design the system to your needs and not just try to sell you large off the shelf system !
Inverter rating: 5/5
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Added More Batteries

Hakim contacted us to advise of a special offer on additional batteries for our 18 month old system. We enquired and Hakim promptly answered our questions and provided a written quote. The batteries were provided and installed earlier than expected. Again the installation was professional and efficient (thanks Matthew) a system check was provided at no extra charge. The result has been surprising with a significant reduction in daily grid consumption as the 2 new batteries came on-line. I again commend Hakim and the Sunterra team and will be looking to add 2 further batteries when there is next a special offer.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Solar installation

Our sales agent Landon had fantastic customer service ,was very direct and clear on pricing. He made the process so easy. The installation team were just as great, they helped us understand the system. Very happy with the upgraded system and overall customer service from the Sunterra team.
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Sunterra - brilliant highly recommended

Sunterra have been amazing from the initial discussions with Landon Bekovs in order to obtain a quote to replace my existing system, along with follow up chats relating to pricing, product requirements and the best system to meet my requirements.

Sunterra not only offered the best price compared with similar systems that I have been quoted, they were also wonderful through the post sale and install process including the removal and disposal of my old system.
It only took around about two weeks from deposit being paid to the install of the new system, brilliant.
On the day of install the installers attended on time and the work was completed to a high standard, they were polite and professional.

Thank you Sunterra, whom I highly recommend to anyone looking at getting or replacing a solar system. Finally thank you Landon for all of your assistance and support and making this such an easy process.
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No more electricity bills!

Got a great solar system including batteries installed with no fuss and good workmanship. Very satisfied and enjoying not paying for electricity!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Best solar company in WA

Easy nice and friendly staff , Landon provides great customer service. Highly recommended to everyone.
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Sunterra were Great

The whole experience was great, sales informative, quick to respond and helpful, installation was quick, neat and the installers friendly. I would recommend Sunterra to anyone
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Great customer service - Competitive and Top Notch Installation

We can highly recommend Sunterra for a residential solar system. From the very start, they (Landon) were very responsive and easy to deal with, and their quote was very competitive.

Turnaround from acceptance of quote to installation was very prompt (approximately 2 ½ weeks).

When it came to arranging the installation, communication was excellent. The installation guys turned up on time and were friendly and informative, keeping us updated all the way through the installation. The guys were also very professional and left everything clean and tidy.

Unfortunately, due to inclement weather, the installation was unable to be completed in one day, and necessitated the guys returning on a second day where the weather was conducive to installing the panels to the roof of our two storey house.

Once installation was complete, we were given a full walk through of the system, along with instructions on how to download the app to monitor our system's performance.

Any questions we had were answered promptly, and as others have said in their reviews, at no time did we feel there was any sales pressure.

Highly recommended.
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All done per schedule. Landon Bekovs dealt with excellent with responses .

The quotation was quick, installation done on time per the schedule .
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Quality install and Price

Great company to deal with and install was 110% and being a Electrical Contractor myself I can verify the work is quality with lots of extras that others don't do or supply in the price.
Don't waste your time with anyone else use Sunterra
Inverter rating: 5/5
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Very happy customer

Landon was very helpful initially and helped us through the initial stages. Tevita, James and Sam installed the solar system and were on time and very professional during the day. All questions were answered and they were very helpful in showing me how to use the app and how the system works etc.

Very happy with the whole process, thank you boys.
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Fantastic overall experience

Working with Landon and the team, everything was smooth and easy. From constant communication, friendly advice and quick install.
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Excellent Solar Panel Installation Experience with Sunterra

I recently had a 6.6 kWh solar panel system installed by Sunterra, and I couldn't be happier with the experience. Amar Hakim, our sales representative, was incredibly helpful and provided all the necessary details to help us make an informed decision. The entire process, from consultation to installation, was seamless. The installation team was professional and efficient, ensuring everything was set up perfectly. I highly recommend Sunterra for anyone considering solar panels. Excellent service and quality work!
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Beautifully installed system

Sales and quoting process is very smooth

The installation is smooth, it takes two days

The customer services are very supportive
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Excellent

Excellent start to finish fast and professional installation installed one week after ordering
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Great experience

Working with Landon and the team at Sunterra was an easy experience with upgrading my system, quoting, communication and final installation. Would highly recommend using Sunterra if you want a stress free experience.
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Great Team + Perfect Installation!

We recently had a 10.45kw system installed and the process was easy, smooth and went without a problem.

The sales team didn't call every day to get us to sign up and they were extremely helpful with our questions and requests.

The team Tevita & Jamie did a great installation and were polite, tidy and punctual.

I highly recommend the team at Sunterra.
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Good Installation from Sunterra

Sales process was good. The installation was punctual and the job was done well within the time frame.
We received good customer service and the grid connection was installed.
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Quick and easy great communication

The whole process was seamless we received exactly what we wanted and within a timely manner.
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Sunterra and Hakim

The quoting process with Hakim was efficient and concise. He tailored the solution perfectly to my needs and offered valuable advice based on my usage patterns.

Zac's installation work was exceptional, and Hakim demonstrated commendable dedication by ensuring thorough follow-up after the installation.

Saif delivered top-notch customer service, guiding me through the app installation process and providing a detailed walk through of how to utilize the service effectively.

Overall, Sunterra delivered a cost-effective solar system that met my needs, accompanied by a first-rate installation and service experience.
Inverter rating: 5/5
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A great overall experience with Sunterra

Sunterra came as a referral from a friend who has had the system for a few years. I prefer using products and companies that family and friends have used before as their reviews are usually accurate. On-line reviews are also very helpful.

I was impressed with the initial contact, the promptness and detail of the quote, and the guidance provided.
Whilst the whole process took several months, Sunterra kept me updated with approval progress etc. so I didn't feel like I was being forgotten. They did say it would take time, and my friend also said it does take time for approvals etc.

The installation team was polite and professional, and understanding to my specific needs on the day. The guy who showed me how the system operates and how to use the App was also very professional and took his time to go through everything with me.

The after sales information was amazing, from the accounts team through to warranty information to customer service information should we ever need to call for assistance in the future.
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False starts and missed installation dates ended in a good experience overall

The quoting process with Sunterra and Graham was by far the best and most responsive of all the quotes we received. He was amazing at making sure all my questions were answered and seemed knowledgeable and very helpful.

Unfortunately the next stage of the process was where the Sunterra let themselves down. July 2023 was when we first approached Sunterra and finally agreed in September 2023. Things progressed quickly then an install date was set with a third party contractor. We have a steep colorbond roof with multiple sections (35 degrees to which some people wouldn't even install on) and I think this played a part in the issues.

- 1st install attempt - weather delay as it was raining. The problem was they didn't tell me this until after midday when they were due at 7am.

- 2nd install attempt - weeks later - excuse made by 3rd party contractor but refused to reschedule. 2 more weeks went by with no contact whatsoever. I threatened to pull the pin on the job. Was then asked if 'there was a way to get panels onto my roof?' A question I was shocked by.
Another week went by before an in house installer came to measure and review (the first time anyone had actually been to the house). Eventually a plan was made a month or so after the original installation date with their in house installers.
The 3rd party installers were unreliable and never turned up once. Do not use their 3rd party installers if you can avoid it.

Final installation date was agreed in mid November 2023. Zac was great and the 2 day install went pretty smoothly. We found out later that the staging part of my roof (a flatter walkway covered section) was damaged by the installers not walking on the rivets. Hence the 'pretty smoothly'.

We discussed several options for the wiring and backup circuits and implemented them. Ended up with almost all power circuits connected to the EPS which is great but it turns out you can't keep the EPS switch on all the time with a Microwave connected as there is an amp limit running through the battery. A slight inconvenience but overall not a deal breaker. SO we run with Grid mode on, meaning if the power goes out we have to switch back on or deal with the microwave cutting off the EPS randomly while we have full grid power available.

After installation all of the connections, inspection and paper work was done really quickly (within a week) and we were away. Great customer service from that perspective.

Then we found the damage, 7-8 sheets of colorbond was dinted and folded. Customer service eventually organised 2 tradies through Hi Pages to quote. This process was almost entirely managed by us. They had no idea what the job was when they rocked up. Overall it all got fixed, but the guy that ended up doing it tried to tell me they don't make my colour sheets any more so he got the 'closest too it' but he clearly got the colour wrong. Couldn't be bothered changing and arguing so left it at that. This colour difference was no fault of Sunterra, but they could at least have trusted local tradies they use, not randoms off Hi Pages.

Overall Sunterra did a good job, were let down by some contractors and silly mistakes but I am happy with the system working as it should.

Would I recommend them, I would, but you need to be switched on to manage the process.
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Happy with the whole process

I got 5 quotes in Adelaide and Sunterra was the 2nd lowest but $1000 dearer than the lowest and $2700 cheaper than the next. I chose them initially because reviews were quite good and they provided a very detailed quote. They were professional from that point on and answered any questions. The installers took their time to plan panel location, then installed the system with no shortcuts. I am an electrician myself and was very happy. 2 months later everything is working how it should. Yes, I would recommend them.
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Great service and product

Great service and product. Quick to respond to queries and follow up minor issue with inverter comm’s setting issue. Highly recommend Sunterra.
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Original Review on 11-05-2023:

All was good......

All was good.
I had expected supplier to agree installation plan with me well before the day of installation.
I liked the installation completed in under 3 hours by a team of 5.
Its been a month and it has not generated even once 6.6kw or 5kw power even in full sun, so value for money is not 5 star. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 3/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Shailendra: "Are you happy with the performance of your system so far?"

System works as expected.
However inverter does not function in a blackout is funny though its daytime and sun shining,
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Quick response and easy to work with

The company was very quick to respond to enquiries. The process was easy and smooth - straightforward. Installation was right on time, tidy and very polite installers.
All systems hooked up and wi-fi programming set up as well.
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Great system all round

From obtaining quotes, followup inquires by ourselves the service and installation has been excellent. All inquiries were answered promptly and clearly - thank you Dean.
The office kept us updated from lodgement of application with Synergy, their response and proposed installation date to confirm date and time of arrival. The guys arrived on time and had installation completed and functioning in about 4-4 1/2 hours. They knew their job and just got it done with no fuss. Both guys very polite, were tidy and removed from site all waste. Some time was spent with us to get linked to the website to start monitoring. Thank you Kieran and offsider.

The system has been pumping out the energy all week with no issues. We're looking forward to reduced power bills and eagerly await battery backup systems to become more accessible.
Our only gripe with the system is the new Gen 5 plus Fronius Symo inverter fan is quite noisy. The Fronius app is buggy and took some time to access. Also we were surprised that full monitoring of system capabilities is available but only at additional ongoing cost which is disappointing.
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Original Review on 03-05-2023:

Solar Quotes price premium.

Everyone quoting from Solar Quotes were really expensive. Try getting one quote from outside of the solar quotes ecosystem. I did and they were much cheaper.

All in all many of the solar companies use the same gear (Fronius inverters etc). So just tell them what you want and get like for like quotes. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Gordon: "Are you happy with the performance of your system so far?"

I am overall satisfied with the system. However after a year i do have some feedback.

The installers could have been a bit more careful of my roof, far too many tiles were chipped, dislodged or cracked away from pointing, i had a roofer come over an quickly fix these issues after the install.

In winter my east/west facing panels produce very little power. This means that running my electric heating in winter is still really expensive.

In summer i can run my aircon all day long and mainly only use solar energy for this during the day.

I've recently added a Fronius Wattpilot car charger to the system and has integrated well to the Fronius invertor and smart meter that was originally installed. I have been really pleased with the Fronuis branded parts of my system, I would recommend then to everyone.
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Original Review on 25-04-2023:

Prompt service, good follow up

Excellent customer service.
Organised everything from grid connection to finance Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Karen: "Are you happy with the performance of your system so far?"

Not completely. But has reduced electricity bill slightly
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Wonderful service

Great quote explained things clearly
Installed with no issues and the finished job works very well and reduced the bill.

Very pleased from start to finish.
Installers very polite and cleaned up the rubbish afterwards. Helped me install the app and showed me how to use it.

Would recommend Sunterra.
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Spent considerable time with research into solar energy. Looked at several companies. Sunterra left very detailed emails with lots of visuals. Dean , from Sunterra, responded quickly to all my emails

Spent considerable time having fixed income/ retired, so very budget conscious. Dean, from Sunterra, responded quickly to all my emails and provided a good price and represented a large company if there should be any issues in the future. This was our security.
The installation team lead by Calab and
worked with Leo and Mark. Any concerns were looked at with positive outcomes which represents excellent customer service. Within a morning the system was working and producing power and recorded on an app so that we can have assurance it is all in order
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Excellent installation

Excellent customer service and communication.
Both Hakim and Seb deserve a 5 star rating!!!
Anyone looking into solar should definitely give them a call.
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An incentive was offered by Sunterra for this review. Learn more here.

Professional

great quote and understood my requirements. Installed without too many issues and the finished job works very well and reduced the bill.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Porfessional job

Our solar installation went without a hitch, all the way from inital contact until the system was fitted everyone we dealt with were truly professional.
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Sunterra have made me look good again.

Have installed twice thru Graham.
Both systems were installed within the week.
They handled our local regulators and the Govt subsidies etc and, on the second, the interest free finance.
All seamless without a hitch.
I have reaped the benefits.
Growatt is a Great product.
They have introduced an up to 10 module updatable battery system which I took advantage of .
Ordered 2 more modules (5kw) on finance.
Installed in less than a week
Kevin
Happy Valley SA
Inverter rating: 5/5
Battery rating: 5/5
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Fabulous team from sales though to installation, good system recommendation and brilliantly executed project

Feedback Sunterra
Team from Sunterra has recently installed a Jinko Hybrid Solar System. An incredible experience to witness high quality thoroughly planned and meticulously implemented project by the team from sales led by Parker Patel, scheduling by Shakil, installation and commissioning led by the electrician Hayden Flavel and panel fitters Gee and Yang, with the follow up conclusion from Parker. A very complex project with unusually flawless execution - a rare experience of mine. The installation of the 11.44kW system with the inverter, batteries and EPS facility was completed within one day. I have no regrets taking original recommendation of a friend and would have no hesitation to recommend Sunterra to any household. The system has been operating from 28/10/2023 and has since been very reliable efficient throughout day and night time primarily due to the batteries accumulated charge during daylight time, so far showing a little credit on my electricity bill. I wish to thank Sunterra and particularly those mentioned above for delivering the solar project for us. Best wishes from Alex & Marina, West Lakes.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Powerful system

Not that happy, price dropped by $3000.00 only three weeks after installation.
But having said that it was still thousands less then the nearest competitor and the battery is 5 kw’s larger.
The only downside is the monitoring app is very basic compared to the more expensive installers, small price to pay l think.
Inverter rating: 4/5
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