SunSpark Solar Services Reviews
About
Please Note: It has been reported to SolarQuotes that SunSpark Solar Services has gone out of business.
Edit from SolarQuotes 11/1/2024: It has been advised by the director of Sunspark that they have ceased trading due to an unforseen event.
SunSpark Solar Services is a Solar Power Installation business based in Hawthorne QLD. Here are their reviews as submitted by visitors to SolarQuotes.
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SunSpark Solar Services Reviews (30)
Show Most Recent reviews from All time
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 19
- 4 star 11
- 3 star 0
- 2 star 0
- 1 star 0
View Timeline
10 February 2023
09 December 2022
Solar system acquisition - SunSpark Solar Services
Sales quoting process - GoodInstallation - Good
Customer service - Good - Very helpful and all queries responded to promptly
Overall pleasant experience and found all representatives to be polite and helpful at all times.
05 December 2022
Great Customer Service!
David was professional and thorough in his presentation and came out to have a look. His price was competitive. The installation team were just great to deal with and Mick was very professional and explained what I needed to know and what was the best outcome for the panel layout.28 November 2022
David was incredibly insightful and helpful.
David was incredibly insightful and helpful. Suggested other items to help save on power (hot water timer for example). Super quick installation.Inverter rating: 5/5
31 October 2022
Very efficient service
Very happy with service and equipment. Guided me through the entire process including grid connection.26 October 2022
Very responsive
Needed a replacement system 'like for like'. Sunspark listened to what I was after, was punctual, and provided good follow up.18 October 2022
Very Happy
David, came out to the house and we sat and went through my requirements and plans for the future regarding the property. He designed a good value for money solution that will grow with us. Very happy with the customer service provided.Panel rating: 4/5
24 April 2022
Great service
David was efficient with communication and was able to arrange install within expected timeframe. The installers were thorough and did a very tidy job.Inverter rating: 4/5
22 April 2022
Highly recommend
Great customer service, installation was quick easy and hassle free.08 April 2022
Great knowledge, responsive, and easy to deal with
David from SunSpark was a pleasure to deal with - always punctual and polite, knowledgeable about his product and able to answer our naive questions thoroughly. Great follow-up when needed. Would definitely recommend.Panel rating: 5/5
Inverter rating: 5/5
03 March 2022
Highly recommend. Great service and easy to talk to.
This company was so easy to deal with. This whole team were professional, friendly and down to earth. We had 19 panels installed on our roof very quickly and easily. When we had follow up questions once the panels were installed, they were more than happy to assist us and give us further advise.01 March 2022
A few trials but every speed bump was seen through.
Solar quoting, patience, installation all worked well. Hiccup which probably should have been foreseen with Energex objecting to our planned system set up as we added on to a current system rather that completely replace it. Not your usual straightforward job but David and his crew were able to re-evaluate and work out a second best cheaper solution than originally planned. Installation was straight forward except our facia was soft and the ladder left indents. David’s team repaired these and learned a bit about low sheen vs gloss paint and how it affects colour appearance. A few hiccups getting the colour match sorted, no thanks to the ineptness of Bunnings not giving good advice on paint. But David and his team persisted and we now have a fully functioning solar system. Thanks to David and his team for seeing this through. If you chose these guys you won’t be disappointed with their dedication and service. Even following up weeks later.18 February 2022
Solar installation
Good communication, timely installation, very competitive pricing, good after sale service.Can recommend them for a satisfactory purchasing experience and it was also good fun negotiating the deal.
16 December 2021
Very efficient and well engineered job. The guys pay attention the detail.
The team have been professional from the start. Totally efficient and courteous during the installation.09 August 2021
Original Review on 06-12-2020:
Good work and service, but ask for a lot of trust to deliver
Sales and quote emphasis is on what is installed and nothing on how. Both parties quoting were hard to engage on how, even though this is part of the standard contract. Eg where will panels go, where equipment goes, what happens to the existing 1.5kw system, what if both systems go over 5kw limit. Greensolar actually recommend decommissioning the 5yo old system which was unacceptable The end result with greensolar is good and they listened to my requests but they asked too much trust it would be installed on the house well,. Location s and format and a plan should be agreed in writing before start.8 months later we asked Bill: "Are you happy with the performance of your system so far?"
Yes, above expectations03 August 2021
Fantastic installer
- sales is very well communicated. Trying to help organise the installation date as early as possible.- installation Polite Tidy
-yes
Panel rating: 5/5
Inverter rating: 5/5
21 June 2021
Fantastic Installation, sized perfectly
Excellent service from David, Informative, obliging, well done ! David we are very happy.06 June 2021
Good value system.
Quote was provided promptly and any follow up questions dealt with well. System was installed ahead of initial time estimate which was pleasing. The installers were professional, with a quality instal. A couple of little issues I raised were dealt with quickly and the system is performing well.Panel rating: 5/5
Inverter rating: 5/5
22 March 2021
Good value
Great service and good value! Installation went smoothly although a part was missing but they came back the next week to have it done.Panel rating: 5/5
08 December 2020
Good value
All fine except scheduling of install, which was delayed twice.25 September 2020
Fantastic Installer.
David was fantastic very helpful and addressed all questions in time.21 September 2020
Considerate sales and install team that delivered a great job
The sales / quoting process was fair and reasonable and David was able to comprehensively answer any questions I had on the installation process or system.He was incredibly responsive and answered questions on the weekend.
The installation team were professional and delivered on the installation scope.
They were very considerate of neighbours and left the front yard tidy post installation.
It made the whole process, which involved significant capital outlay a considerably easier process to undertake.
Inverter rating: 5/5
08 September 2020
Amazing Staff that go above and beyond
This was by far the best experience I have ever had with a company. Great knowlegable team, and nothing was a problem. Highly recommend and will be back if I ever need to install solar at any of my other properties. Well done guys, keep up the good work.Inverter rating: 5/5
01 September 2020
Good job!
Dave the salesman was easy to deal with and promptly replied when I left messages. There was a delay in getting the panels, about two weeks, but I was offered an alternative panel (slightly cheaper) for immediate installation. I decided to wait and it was worth it. LG put a deal on and Dave got me a better LG panel than he'd quoted, for the same price. The installers were excellent: polite, respectful of my property and answered all my questions. They even liked my overly friendly Labrador.26 August 2020
Good operators
I used Solar Quotes to help me select a installer. SunSpark came through with a highly competitive offer for some really good quality products. Although they are a newer/smaller installer, I felt confident given the process they go through to get onto the Solar quotes list.The install was professionally done in a short time period. I would recommend any family or friends to use SunSpark as everything that was expected to be done, was done.
19 August 2020
High quality system at a good price - installers were professional and efficient and had good attention to detail.
Sales/Quotes process was a little back and forth - I had my concerns - but we got there in the end and David communicated well throughout.Installation was very good - Luke and the team were very capable, polite and efficient. The installation of the wiring and inverter was neat and tidy. A job well done.
Customer service - David was very responsive and keen to assist in any way he could.
05 August 2020
Well done Sunspark
SunSpark solar were one of a several quotes I obtained. They provided me with a very easy to read quote that offered quality products at a very reasonable price.The installer was very professionally and kept me informed as to their installation. They completed the process in one day.
I would recommend any family or friends to use SunSpark as everything that was expected to be done was done.
I am looking forward to my next Electricity Bill which I am expecting to be close to zero.
13 July 2020
Excellent service, a great team of professionals.
SunSpark solar were one of several quotes I received. Some companies didn't even respond. Their salesperson provided me with an easy to read quote after contacting by phone and talking through my requirements, they offered quality products at a very reasonable price. Even they when i had questions they were available to talk and offered me different options, although the first option was the best solution.The install was professionally done with no issues. Clean and tidy tradesmen who even cleared away all the leftovers packaging ETC.
It was nice to receive a follow up call after the installation to check i was happy
I would recommend any family or friends to use SunSpark as everything that was expected to be done, was done.
Panel rating: 5/5
Inverter rating: 5/5
09 June 2020
Professional, genuine and flexible
David was very clear and open along the whole journey, answering all questions and concerns regarding the process, installation, possible savings, product options and more.He looked after all The administration of the process and was always patient and understanding of my needs.m
The install was seamless and quick. The team were true professionals.
I would thoroughly support David and his team at Sunspark Solar.
Thanks Dave
Pete
09 June 2020
Flawless service start to finish
I run a business in sustainability and renewable energy (Ecolateral) and chose Sunspark to install my solar array. Carrying only premium brands and a highly qualified team David made the whole install flawless. Maximizing my opportunities for size and cost we now have 6.6 kW array pumping out 30+ kWh a day, about 2.5 times what we us. We do all the heavy lifting through the day, dishwashers, pool pumps, etc so the bill has dropped to $50-$70 a quarter. Happy days.Panel rating: 5/5
Inverter rating: 5/5
Great advice & excellent service
We got our solar installed in January 2023. The Sunspark team have been greasince the onset - from providing the quote to post installation. David was extremely professional & informative. He walked us through the pros & cons of each system option in person & answered all our queries after our initial catchup. They scheduled a date ahead of time & the team was punctual & professional during installation (which was during a incredibly hot spell) & got the job done in a couple of days. The team cleaned up afterwards & ran us through the app, which is all real-time data which we love. I would highly recommend David & his team for anyone looking to get their Solar installed in their home.Panel rating: 5/5
Inverter rating: 5/5