SunSmart Sunshine Coast

SunSmart Sunshine Coast Reviews

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4.9

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About

Our company, our values and our commitment to you

 

At SunSmart SC, we pride ourselves on doing one thing and doing it well. We are solely dedicated to providing innovative solar systems and energy-saving products for your home that sell themselves on their sheer performance and value – no sales pitch required. The most important thing to us is bringing you real value and benefits, which is why we only stock the best solar systems that are proven to outperform the competition.

 

We believe that by providing in-depth, unbiased information on the solar technology behind renewable energy products, you will be able to make the most educated decision based on your own individual wants and needs.

 

We have a strong background in the sustainability and renewable energy industries and have always focused on customer satisfaction and quality products. As a family business, one of the things we hold dear is our ability to provide personal service before, during and after purchase.

 

We will gladly travel throughout the greater Sunshine Coast and country regions to consult with you

 

Reviewers report paying: $4,490 - $8,190 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

SunSmart Sunshine Coast Reviews (100)

Show Most Recent reviews from All time  across Australia

Average Scores

4.8/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 83
  • 4 star 15
  • 3 star 1
  • 2 star 0
  • 1 star 1

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Recommend SunSmart Sunshine Coast

Great crew. Very friendly and polite. Excellent service, always happy to answer all my questions. Highly recommend this company.
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Original Review on 03-09-2023:

Solar

Sales and quote process all good, install seems good. Some panels needed to be tilted which is no big thing but should have been picked up in the site inspection. It’s early days so can’t comment on quality etc. install guys very polite and friendly and helpful and punctual. Haven’t got up on the roof yet but all looks very tidy. It’s early days but overall very happy with how it all went Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you Christian for taking the time to leave us a review

10 months later we asked Christian : "Are you happy with the performance of your system so far?"

Yes
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Competitive price, excellent service

Sales quote was very easy, no pressure & straightforward. The SunSmart installation team was punctual, friendly, informative, courteous, helpful and professional. Everything went very smoothly and the job was finished efficiently and well on time. The electrician Harry educated me & SunGrow app is easy to download & use for monitoring the system from your phone or computer. I'm very happy and wld highly recommend SunSmart.

Supplier Reply:

We are glad we provided you with a smoothly run installation process Joanna, thank you for taking the time to leave us a review.
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SunSolar Sunshine Coast: Impressed with Proactive Communication and Expertise

SunSolar Sunshine Coast: Impressed with Proactive Communication and Expertise

SunSolar Sunshine Coast impressed us throughout our solar panel installation. Their communication was excellent – proactive and knowledgeable. They kept us informed every step of the way. Even after the installation, Matthew took the time to explain the system interface and how to maximize its benefits as well as answer all my left of field questions.

We're happy with the chosen equipment – Jinko Tiger Neo "N Type" solar panels and a Sungrow Residential Inverter – confident they'll deliver great results. Overall, a very positive experience with SunSolar Sunshine Coast.

Cheers
Robbie and Kim-Leigh

Supplier Reply:

Thanks Robbie for taking the time to leave us a detailed Review
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Great installers. Fast and competent

Very easy to deal with SunSmart.
Friendly and professional advice through out the whole process from the initial contact to pricing and installation.
The crew were very friendly and super tidy.
Highly recommended them ?

Supplier Reply:

Great to hear that you would highly recommend us Markus. Thanks for the Review.
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Great work

Was very happy with the process of making contact with Sunsmart and the excellent management of getting the system to the installation stage. There was a good 2 way communication via phone, text and email to ensure I was kept up to date with any issues or change of the installation date.
On the day the team were on time and introduced themselves and ensured I was aware of what the installation will involve. They maintained a level of professionalism and expertise even assisting in a training lesson for my dog.
Harry ensured I was aware of the app and how to monitor my usage. I am unable to review the system as yet but If I get a chance in the coming months I will comment on how it is going.

Supplier Reply:

We are glad you were pleased with the service we provided. Thanks Andy for the review
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Very efficient in all aspects of the process.

Detailed and provided all that was needed. Polite, tidy punctual.

Supplier Reply:

Thanks Mal for taking the time to leave us a review =)
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Great Installers, Looks Fantastic!

Great Service from start to finish! Josh was very knowledgeable and answered all of our questions during the site inspection. Three installers, Josh, Cal & Zeb completed the 13kw system and battery in 1 day and were very respectful. To top it off the owner Matt called us after the installation day to ensure we knew how to use the app and ask about our experience. Will definitely use this company again if we move house.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks for the positive review Stephen =)
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Highly recommended

SunSmart were professional from start to finish. The price was competitive, excellent advice was provided regarding choice of panels and inverter, and SunSmart were accommodating of my desire to locate panels on the southern roof (appropriately tilted on brackets) for aesthetic reasons. The inverter was installed very neatly, as was the entire system. The three installers were lovely blokes, and Callum explained the installation as it progressed. Highly recommended.

Supplier Reply:

Thank you for leaving your recommendation Johnathan. We are pleased that you were satisfied with the boy's work.
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Great Solar experience in the Black Mountains

Well done Sun Smart Sunshine Coast – what a great experience. Pricing and quote detailed and clear. Initial chat with Josh – answered all my questions and explained what to expect. Made all the background arrangements. Installation team with Callum was professional and did an awesome job. No mess and explained everything throughout. Post install service checked in to ensure I knew what to expect and operate the software app and all required warranty info. Paying invoices easy. Overall a 5/5 star experience – highly recommended and best VFM I could find. Thanks Sun Smart Sunshine Coast.

Supplier Reply:

No worries Boyd, thanks for taking the time to leave us a review
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Fantastic service

When I found myself in need of assistance after a very stressful and disappointing experience with a dodgy solar company, Matt from SunSmart Solar came to the rescue.

From the very beginning, Matt was so helpful and understanding. The boys who came out to inspect my existing solar system were very polite and respectful, clearly demonstrating their expertise and professionalism. They were able to quickly identify any issues and rectify these immediately for me.

Unlike my previous experience, where communication was lacking and solutions were haphazard, SunSmart approached the situation with a level of care and attention to detail that was very reassuring.
I cannot thank SunSmart enough for all their help and would not hesitate to recommend them.

Supplier Reply:

We are glad that we were able to rectify the issues you were experiencing Michelle, thank you for taking the time to leave a review.
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Excellent work and professionalism

From the initial consultation with Matt and Josh to the installation with Cal, SunSmart Sunshine Coast was prompt, professional, and knowledgeable. I would highly recommend them if you're thinking of getting solar.
Inverter rating: 5/5

Supplier Reply:

Thanks Scott for taking the time to share your experience using SunSmart Sunshine Coast for your Solar Installation
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Quality Job

The SunSmart SC team implemented our solar and battery system efficiently-from the measuring & quoting through communication along the way to installation and handover was seamless. Highly recommended.

Supplier Reply:

Thank you Bryan, it was a pleasure
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Highly recommend this installer

From start to finish SunSmart were professional, informative, collaborative and helpful. They took the time to understand my concerns and my ultimate goal. From initial call out to final installation they were courteous, friendly, polite , with no fuss and no mess & with a follow up customer call to ensure I was happy . Highly recommend this company for solar needs

Supplier Reply:

Thank you Paul for sharing your experience with using SunSmart Sunshine Coast for your Solar Installation.
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Great service quality product

Installers Callum and Liam did a quality fantastic job
Mathew from sunsmart was very helpful and informative thru the whole process
highly recommend
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for the Positive Review Donna, we will pass on your message to Callum and Liam.
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Great install

Hi Matt, just wanted to let you know that the install team did a great job today.  They communicated to me exactly what was happening, they were very efficient, professional, respectful and importantly cleaned up after themselves. The are a credit to your company.  Please pass on my gratitude to them. I have included some photos of the great job.
Inverter rating: 5/5

Supplier Reply:

Thanks Aaron for the Positive Review =)
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A stress free installation from a professional installer

From start to finish SunSmart Sunshine Coast proved to be a professional and great company to deal with.

The initial site survey by Josh was very thorough and he explained everything to me clearly and in detail. The resultant quote was very detailed (unlike some others) and Josh was able to answer all of my questions and put my mind at rest on all of my concerns.

The service provided by Matt in the office was exceptional, even responding to an email I sent over the Easter break within 5 minutes to address an issue we had (which tuned out not to be related to the work they did). Matt’s patience with my questions and concerns was impressive!

On the day of installation the installers Zeb, Lachlan and Liam turned up on time, introduced themselves and explained how the install would play out. They worked professionally and efficiently finishing at the estimated time. I was impressed with the work they carried out, everything was neat and tidy and the site was spotless (they cleaned up everything). The only delay was due to the number of questions I had for them during the handover and the detailed explanation they gave me about the installation and how it all works.

Since the install the support has been exceptional with very fast responses to my questions and concerns.

I would have no hesitation in recommending Josh and his crew at SunSmart SC considering a solar or battery installation.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thank you Keith for the 5 Star Review, its great to hear you were satisfied with the support we offered throughout the process.
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Amazing service

Highly recommend! The whole process could not have been smoother, and everyone we dealt with from sales, installation and after-care was amazing. Everyone was very friendly, helpful, and patient explaining how everything worked. The product is working as planned so far and have no reason to think it won't continue like that. You won't have any regrets using SunSmartSC

Supplier Reply:

Thank you Chris, we try to aim for the process to be as smooth as possible and we are glad you have recognised our efforts to do so.
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Highly Recommended

Matt and crew had all the help and patience in the world while I made up my mind then had 10.45kW solar system installed the week after I made my decision. Highly recommended.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Glad we could be of assistance Katie, thank you for taking the time to leave us a review.
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Good service, timely installation, friendly installation team.

The telephone quote was followed up with a site visit, which resulted in a revised quote. The additional expense was explained well. Installation proceeded as promised and was completed in one day. While there was a small problem , it was rectified on the day it was reported. We were well informed during the whole process. Now just awaiting our first electricity bill.

Supplier Reply:

Thank you Judy for taking the time to leave a review
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Amazing customer experience from pre-sale to installation.

Amazing experience from pre-sale right through to installation. The SunSmart team were extremely knowledgeable and professional, and designed the perfect system (without the sales fluff) that met our budget and functionality requirements perfectly.

The install team were second to none. They all worked extremely hard to make sure a not so straight forward install was done safely and on time. The guys turned up to site on time, presented well and had great attitudes. After a long day on a not so simple install (3 roof areas with different roof types, high set) our home was left spotless.

Everything was catered for, including grid connections and I was left with nothing to do but appreciate the shiny roof candy!

Would definitely recommend the SunSmart guys to anyone looking to invest in top quality, well designed solar system!

Supplier Reply:

Thank you James for sharing your experience using SunSmart Sunshine Coast.
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Job well done!

Excellent service, Josh was prompt to quote and answer all of our questions, and amending quotes quickly when discussing options.
Our installation was prolonged due to the idiosyncrasies of our home, but Callum and his team approached this without complaint, and were meticulous in providing a neat and tidy job, and explanations of all the associated equipment, despite an exhausting day.

Supplier Reply:

We are pleased you were happy with our services John, all the best in the future.
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Excellent from start to finish

Excellent service and communication from start to finish. SunSmart helped clarify the best system for us to us and provide multiple quotes and options to review. Scheduling and installation was prompt and the installers were very professional and courteous. Post-install follow up also helped to ensure the system was up and running properly. Very happy.

Supplier Reply:

Thank you, from all the team at SunSmart Sunshine Coast, Darren for taking the time to leave your positive feedback
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Great experience, from start to finish.

Out of the 3 quotes, SunSmart SC came up with the smartest design / panel layout, paired with the best price. The whole quoting process was very pleasant without pushy sales and they went above and beyond to answer all my questions and sort out my concerns. Installation was done very professional and all looks really good. Would not hesitate to recommend them and if I ever need to service or upgrade the system, I know who to call.

Supplier Reply:

Thanks Marcus, our Team really appreciate you taking the time to give everyone your honest opionion of your overall experience with SunSmart SC.
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Great service!

SunSmart came out to service my solar system which I acquired with my newly purchased house. A very helpful and informative SunSmart employee firstly helped me over the phone to troubleshoot a fault code in my system. It was decided that a service was required, and 3 very pleasant and polite workers arrived on time and within a few days, to service my whole system, panels and Fronius inverter. They quickly identified and repaired the fault with a fan which wasn't working. They set up my wifi and Solar Web Portal so I can now monitor my solar from my phone. They tested the safety and efficiency of my system. I couldn't be happier with the whole experience and price, and will certainly be using them when I do some upgrades to my house.
Inverter rating: 5/5

Supplier Reply:

Thank you Mardi for sharing your experience using SunSmart Sunshine Coast for your Installation
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Excellent service and follow up too

Everything went smoothly, on time, installers polite and tidied up before they left

Supplier Reply:

Thank you for the 5 Star Review Penny
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Genuine friendly helpful throughout the process

Very impressed with the team who prevailed over the weather conditions to install the system and have it working on time. This installation required the removal of an old tired system first, the necessary clean up, and fresh install in between rain showers. Friendly and knowledgeable team very helpful and informative on any questions with full explanation of the monitoring software. System working as it should, follow up by office team to check and second visit to install an extra item in the switchboard all under the original quote.

on site visit to clarify and tweak the quote.
follow up from the office appreciated as well

Supplier Reply:

Thank you Lyn for sharing your experiences using SunSmart Sunshine Coast for your Installation
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Most professional company

Sun smart is one of the most professional companies we have ever dealt with and their products are of the highest quality.
The sales team were amazing especially Josh. His professionalism goes beyond and his knowledge is amazing.
We were lucky enough to have Josh and Zeb install our solar on a Saturday when we were home.
Nothing was too hard, they even concealed wiring behind architectural metal cladding with in the walls.
Their workmanship and work ethic is amazing. A true gauge of the Sun Smart team.
It was great to get a call from Matt the owner of Sun Smart on the Saturday just to check everything had gone smoothly.
I would highly recommend Sun Smart SC solar to supply and install your next solar system and enjoy the saving of a very valuable asset for years to come.

Shayne and Leanne

Supplier Reply:

Thank you Shayne for the 5 Star Review
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An incentive was offered by SunSmart Sunshine Coast for this review. Learn more here.

Very happy with SunSmart

We would highly recommend Sunsmart.
They were very professional & we were happy with it all.

Supplier Reply:

Thank you Judy, we are happy that you were so very happy with our services that we provided.
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Professional and Informative

From Start to finish was professional and informative.
Installation men punctual, polite, tidy and took the time to explain everything once installation was complete.
Exceptional customer service . Grid connection was all organised by installer, I did not have to do a thing.
I could not have asked for anything more.

A huge thank you!

Supplier Reply:

You're very welcome K, thankyou for taking the time to leave us a review.
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Great installation!

We were extremely impressed with sales process. Evaluation of our requirements and the site was very thorough.
The installation was professional and customer service is great.
Completely recommend this company for solar.

Supplier Reply:

Thank you Gemma for Recommending our services, from all of us at SunSmart Sunshine Coast
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Great Service

Professional and quality installation
Very knowledgeable in the industry and gave practical and logical advice from the beginning.

Supplier Reply:

Thank you for sharing your experience using our services for your Solar Installation Patrick.
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Sunsmart SC Solar Install

We recently had a 13.2Kw solar system installed from Sunsmart SC. Josh quoted the system and was able to answer all our questions. He explained the process so we fully understood. We needed them to work in with getting our roof painted so Callum and Lachlan from the install crew came out and pre-installed all the roof tile brackets beforehand. After the roof was painted the install crew came back and the system was installed in a matter of hours. They helped get the app for the solar system up and running on my phone and were courteous and professional throughout the whole time. We had a great experience with the team from Sunsmart SC and would have no problem recommending them to anyone considering getting a solar system installed.

Supplier Reply:

We are pleased to hear that you appreciated our Knowledge and Professionalism. Thank you for the Positive review Brad.
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5 star solar!

Fast neat install as quoted and on time. Excellent ongoing customer service couldn't be happier.
Inverter rating: 5/5

Supplier Reply:

Thank you for the positive review
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Fantastic installer

The entire team from Sunsmart Sunshine Coast were great.
Boys did an amazing job installing unit and Matthew has been a huge help with an issue that we had with our energy supplier

Overall could not rate them highly enough.............would recommend them totally

Supplier Reply:

Thank you for the recommendation Sue, It's very much appreciated
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Very Good Team

Very professional, patient and clean. We received various quotes before deciding to go with SunSmart - their professionalism was great but what stood out pre-purchase is the way the team was not pushy for a sale.
Installation was quick and looked just as we discussed with Josh. We were impressed with the cleanliness of the installers as well as the way they checked with us to make sure we were happy with the layout. They even did a better job that what we had in mind.
We would definitely recommend SunSmart to our friends!

Supplier Reply:

Thanks for taking the time to leave a review Josh, it's pleasing to hear that the results were better than expected.
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Well organised and responsive

SunSmart were great to work with from the initial contact to after sales service. They revised the panel layout several times to help find the most effective use of roof space. Their price was competitive against others who quoted for similar quality and sized systems. Installation was on time, professional and hassle free. They were responsive to my request for assistance after installation when the smart meter comms link went down. Will gladly recommend them to others looking for rooftop solar installations.
Panel rating: 5/5
Inverter rating: 4/5

Supplier Reply:

Thank you kindly for the 5 star review John, it's much appreciated by all the team at SunSmart Sunshine Coast
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Great installation very professional

This was an upgrade to an existing system. We selected SunSmart SC from the three quotes supplied by SolarQuotes. They responded promptly, and inspected our site within several days, before sending a very comprehensive proposal. The installation was very professional. Installers were on time, friendly and polite, components were installed neatly, and the site was cleaned on completion. Explanation and connection using the iSolar App was explained and worked immediately. All Energex liaison was handled by SunSmart.
Pre and Post sales customer service was great.

Supplier Reply:

Thanks Geoff, we appreciate your honest review of the overall service you received from SunSmart SC.
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Great experience

Other installers that came to quote on the job, put it in the “too hard” basket. SunSmart on the other hand looked for innovative solutions and were thoroughly professional throughout the process from initial survey and quote through to installation. Communication was handled extremely well and the team delivered everything as promised. An excellent experience all round.

Supplier Reply:

Thank you Steve for sharing your experience using SunSmart Sunshine Coast =)
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Excellent service

We initially interviewed 3 companies to provide solar for us,Sunsmart stood out well ahead of the rest as they were professional,informative,well priced and seemed to have a level of integrity the other companies obviously lacked.They were puntual,professional and exceeded all expectations especially when a major problem was discovered by them relating to a metering/ supply problem that our builder had left us with.Overall we ended up with a great system thats working well.As a fire engineer/ inspector of 38 years i've seen a bit and would recommend this company anytime..
Inverter rating: 5/5

Supplier Reply:

Thanks Lance, its great to hear that you would recommend us to anyone.
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9kw system

The best on the coast
We have used them twice once on our old house and again on the new house
They use there own installers unlike other companies
Highly recommended these guys

Supplier Reply:

It's great to hear that you highly recommend us. Thank you for your business Doug.
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Fantastic service

We just had solar and battery installed by sunsmart and are very happy. We got 6 total quotes and sunsmart were one of only two who had an installer (Zeb) do a house visit as part of the process. The quote itself was very well priced. Excellent communication and didn't mind when I changed to a different inverter after signing the quote. My roof needed to be restored, and sunsmart arranged to remove my old panels and install the brackets prior to my roofer coming to repair/ repaint, and then finished the installation after my roof was painted. This allowed my roofer to do his job without any panels in the way.

The install itself is very professional and neat, my system is working perfectly and a minor problem post install was fixed the same day that I raised the issue. Thanks again to Zeb, Matt and the rest of the team
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Your thank you is well received from us all at SunSmart Sunshine Coast. Thank you for choosing SunSmart Tim.
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Very good business

From the first phone I felt very comfortable. They run very good operation. Installers were tidy, punctual, polite, friendly, informative and professional.
I feel they have done a great job. Everything is working the way I expected.
Installer will organise the grid connection.
I personally highly recommend Sun Smart business.
Inverter rating: 4/5

Supplier Reply:

We are pleased that you felt comfortable in dealing with us from the first phone call Tibor. Thank you for taking the time to leave us a review.
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Great experience

Very easy to deal with and great install. Would recommend to anyone.

Supplier Reply:

Your recommendation would be very welcome, thank you Thomas. From the team at SunSmart Sunshine Coast.
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Very professional, tidy, punctual and friendly installer/s, very quick service with quality and value for money. Customer Service Sales and Quoting process fabulous, thanks Matt.

They did everything for us, including AGL connection and Government Rebate forms. Amazing to deal with, so friendly, and knowledgeable, ensuring the best price for the best product.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thank you for sharing your experiences with everyone Dianne. From all of us at SunSmart Sunshine Coast.
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Quality service and workmanship and technical support

From the start to the finish was a quality experience nothing was a issue for them from answering any technical questions or suppling various quotes on different sized systems and even when I had to change the installation dates Matt and Josh were more than happy to adjust there busy schedule .

They organised everything with the the power supplier and grid connection was seemless .

The installation crew arrived on time and removed a old system and installed a 19.3 Kw solar and a 15 Kw battery
without any issues the workmanship was top quality all the connections were neatly finished and lined making it nice and tidy
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

It's great to hear that you were happy with the quality of our teams work Matthew.
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A pleasant experience for an elderly person

All the staff were helpful and friendly. It was all new to me so I had to trust the company
Panel rating: 4/5

Supplier Reply:

Thank you Dee for putting your trust in SunSmart Sunshine Coast
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Professional Company

From the quote & design stage to instillation and service the company is very professional. They use their own installers, and the majority of staff are electricians with a lot of experience. I generally use trades people that I know but did not know any solar companies. When I asked around, I heard some horror stories, I was fortunate to get SolarQuotes recommended from an experienced ProJet Manager and from there SolarQuotes put me in contact with SunSmart. I will be extending the system at some point when electric cars are more advanced and SunSmart will be my first phone call.
Inverter rating: 5/5

Supplier Reply:

Great to hear that we may have a return customer in the future Troy, thank you for leaving us a review =)
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Great company, easy to deal with and value for money.

Sales/quoting process was terrific. There were no pushy sales pitches, just helpful and practical information to go with the good value quote on a quality system.

Installation went well on our two storey, tile roof house. One change was required to the solar panel layout but it was communicated straight away and sorted easily.

Pre, during and post installation customer service was great. No hassles, no issues, just great service.
Panel rating: 4/5
Inverter rating: 4/5

Supplier Reply:

Thank you Brendan for leaving such a detailed review =)
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A very smooth and happy installation

A very professional and friendly team made sure everything went smoothly from quote to installation and beyond. At all times staff ensured I was up to speed with what was happening, and all was understood about the system and operating it. Great communication about the installation day, no fuss, no mess. I even had an out of hours follow-up call to check. Couldn't be happier.
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