Sungold Solar Reviews
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Sungold Solar was founded with a mission to deliver cost effective clean energy solutions to residential and commercial clients in Australia. With decades of experience in the solar energy industry and electrical power systems, we are well equipped to serve you. Sungold Solar brings together an intimate knowledge of solar technology with creative financing mechanisms to deliver a product that will meet your energy goals and save you money. We are committed to your satisfaction.
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Sungold Solar Reviews (150)
Show Most Recent reviews from All time across Australia
Average Scores
4.8/5
Value for money
4.8/5
Quality of System
4.7/5
Installation
4.7/5
Customer Service
- 5 star 100
- 4 star 43
- 3 star 6
- 2 star 0
- 1 star 1
View Timeline
15 November 2024
13 October 2024
Sungold Solar - Great Value
Sungold did a great job of providing me all the information I needed about my solar needs.Installation took around half a day, wasn't rushed and care was taken to make sure everything was done to code and tidy.
Performance has been great.
Panel rating: 5/5
Inverter rating: 5/5
EV Charger rating: 5/5
11 January 2024
Unbeatable value for money and great customer service.
One of Solarchoice selected installers.No fuss quote, with flexibility for system choice and great communication. Able to instal by EOY despite tight deadline and busy period.
Good quality install by small but very efficient, organised and hardworking team of subcontractor (thanks Michael).
Initial underperformance of system quickly solved.
Panel rating: 5/5
Inverter rating: 5/5
28 June 2023
Great installation company that I will certainly recommend!
Quoting process with information and on-site advice by Syed’s were excellent Any additionaly request of clarification was promptly provided. I obtained other 3 quotes from other companies, but Sungold’s price was cheaper, without renouncing to quality of equipment and installation. I particularly appreciated their 'can-do' attitude, which was refreshing compared to other companies that shied away when asked too many questions or in front of technical challenges. Their written contract was comprehensive. Installation was quickly organised , and their installation team was punctual, tidy and unphased by the height of the building, the challenges in access and the very windy day. Any on-site technical aspects were easily resolved, and the installation was professional and with neat and above expectations cabling. So far, solar production is excellent, as predicted, and without issues.Panel rating: 5/5
Inverter rating: 5/5
05 January 2023
Great installer
Quote was fair. Quick and clean installation. Polite professional installers. Excellent customer service. They organised the grid connection too. Only issue was some firmware had to be installed to enable us to use the app. Otherwise highly recommend Sungold Solar.Panel rating: 5/5
Inverter rating: 5/5
13 December 2022
Very bad service
Don’t use SunGold solar. They took my deposit, wasted my one month and then advised them at they are incompetent to do the job. I had to follow up at least 10 times during the month to get the installation booked but everyone I was getting the same answer that they are too busy and would get back to us. Very poor service. Don’t waste your time with them.22 September 2022
Fantastic
Sungold solar did an amazing Job install our System, Would recommend them to everyone, Helped me setup the monitoring on my phone and sent all paperwork to my eletricity company to have the metres changed. the Install team were easy to talk to. They explained everything clearly and made suure I was happy with everything.Panel rating: 5/5
16 September 2022
Excellent Installation
Syed from Sungold Solar is very friendly and professional person, from start to end the process is very smooth . He had explained in detail about the options and cost very well . Installers are very punctual and polite and described about the installation plan and they also explained which is best direction for solar panels.Syed has helped me with the process to change the meter also and he even followed up after few weeks also to check how everything is working .I am more happy recommend Sungold Solar with out any hesitation.
Thanks Sungold solar team.
Panel rating: 5/5
Inverter rating: 5/5
08 September 2022
Fantastic installer
Fantastic installer, great value for money and great customer service. Its all done in few hours and your good to go.03 August 2022
Excellent Service
I am a returning customer to Sungold Solar for the second timeSales process was straightforward - all my questions has been answered and received the right advice
They installed my solar system during the building of the new home - they needed to do it on stages due to the new building
They liaise with building company and was hassle free installation for me
They accommodate all my requests and went beyond and above what I have asked for
They helped me with grid connection and checked my system performance in later stage
I am a happy customer
Thank you Syed
Panel rating: 5/5
Inverter rating: 5/5
02 August 2022
Very happy.
Responded to my email right away. Explained everything really well. It was so easy they organised everything. And the job was done right away.Very organised and professional. Very impressed and would recommend to anyone.
Great job.
01 August 2022
Highly Recommend
How was the sales/quoting process?Very simple, no fuss, Sam very knowledgeable, aproachable & professional.
How did the installation go? Polite? Tidy? Punctual?
Very quick turnaround, done within one day, left property tidy.
How was the customer service?
great Customer service, handled all the paperwork and have been monitoring system as part of the after sales service.
Inverter rating: 5/5
15 July 2022
Solar goodness
Personal face to face service makes good business, and we were able to discuss what we wanted and come to a sensible deal.The installers were very efficient, completing the task promptly, politely, tidily. The only delay in installation date was caused by the energy supplier being slow to give approval.
Customer service has been excellent in following up grid connection, having to contact the energy supplier on our behalf when they failed to come to work on the meter in due time. This matter now in the process of being resolved because of Sungold Solar’s intervention
15 July 2022
12 Burra Close Glenmore Park
The sales people were open and honest, very helpful in getting the roof painter to respray the roof before the installation. The overall work was very neat. It is a bit early to tell on the performance of the system but so far delivering lots of solar energyThis 2.00 star review was removed at the request of the reviewer
Learn More25 January 2022
Original Review on 02-05-2021:
Great so far.
Everything went well. All interactions with the company, sales people and installers were good. So far the solar is working well.9 months later we asked Chris: "Are you happy with the performance of your system so far?"
System is working well. I have had a reduction and even credit on recent bills.17 October 2021
Quick and easy
Beaty happy with everything from start to finish. Sungold solar answered all my questions and explained a few of the technical things to me so I could make decisions about installation.01 October 2021
Great service
Syed was very polite and professional throughout the sales process. Sun Gold Solar were punctual in installing the panels. Communication with them was easy as they were very responses. They also helped with the grid connection. Overall I am very happy with their service.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hani, you're awesome! Thank you so much for the review, we appreciate your continued support.30 September 2021
Great service, quality product with timely installation
The quotation process was very easy and they were great to deal with. All information, email correspondence was provided in a timely manner and they made sure to remain in touch during and after the installation process. Syed provided phenomenal customer service, and I would definitely recommend this company to anyone currently in the market seeking quotes.Supplier Reply:
Thanks for the 5-star review, Peter. We appreciate the great feedback and we thank you for your recommendation.28 September 2021
Original Review on 26-01-2021:
Good price and balance of system quality to match
The salesman Ameer was very nice and friendly plus professional. He helped us learn solar energy facts and encouraged us to investigate further.Post signing into agreement some other parts of the customer service isn't so good. I got a call asking if I would like to continue to go with their offered system and was being given further quotes.
Notice around when installation was to occur and process wasn't very good I was suddenly given a couple of days notice.
Installation was done quickly, on-time and neat and tidy, people came were friendly and professional.
They have organised to have the energy company update the meter for solar.
Overall at times I questioned if we should have gone with them. But in the end it seems OK and happy with the system so far.
8 months later we asked Edward: "Are you happy with the performance of your system so far?"
It has really performed well, I would have liked to have gotten three phase setup to be able to export more to the grid as I generate a lot and use very little. I have been credit for all months so far except slightly under during winter but the few months prior to winter I gained enough credit. So I am well and truly in credit since the installation.28 September 2021
Great Team, Good communication
Sales quoting process was easy and explainedInstallation went well, turned up when they said, did the job, cleaned up and left everything neat and tidy
Everyone was polite, punctual, wore masks and worked efficiently
Grid connection just happened - so I think Sungold Solar just organised for us
Have recommended this company and your site to friends who are thinking of solar
08 September 2021
It’s excellent.
Very good customer service.Very friendly installers.They explained everything very well. Above all they did the work in the correct time.21 August 2021
Smooth transaction
Everything went smoothly from initial conversation to installation. Removed the old system at no extra charge. Highly recommend.Inverter rating: 5/5
24 July 2021
Very good service all round-great competitive price-smooth fast installation-excellent quality job-sales coordinator very efficient and pleasant service- Glad I choose this company-top notch
As above - can’t be happier with the total process and efficient service30 June 2021
Professional and quick service
Sungold Solar installed the service within 3 days after i signed the contract. I was provided with adequate information and they responded my every queries very promptly. I also got a very good price for fronius 5kw inverter and trina 400w vertex after comparing about 10 quotes. I do recommend Sungold for your homes.30 June 2021
Love our solar and Sungold are legends
Quoting was easy, and Anisul was extremely well informed and able to explain elements of the quote that were gobbledook to me, so I ended up with the system I wanted and needed with a minimum of stress. Installation was a little delayed because of COVID but the team turned up when they said they would, and were lovely to deal with. Grid connection is on its way to bring done, with no delay. Post installation communications and service has been excellent.Panel rating: 5/5
Inverter rating: 5/5
29 June 2021
Best installer and installed beautifully great work. Highly recommended. Best price in market .
Best installer and installed beautifully, great work.Highly recommended.
Best price in the market.
Panel rating: 5/5
Inverter rating: 5/5
20 May 2021
Highly Recommend
Sungold Solar was highly recommended to me and did not disappoint. I was kept up to date and informed at all times and i had my installation within a week and a half of my quote. Installers were punctual, polite and cleaned up worksite.Customer Service with Sungold Solar was exceptional. Highly recommend to anyone thinking of going with solar panels.19 May 2021
Excellent
Everything was very goodthe service and all of the above were very satisfactory
the workers were very polite
the quotation was very professional
and after installationservice was very good
18 May 2021
Good customer support on any details Sam & Anisul thanks for your time and installation
Very good easy process ,from start quotation to till installation12 May 2021
Good price
Sales and quoting was good. Beat any price. Install was ok, a bit rough.05 May 2021
Good value company and installer
The whole pricess from the first call till the end of instalation took less than a week. Very efficient. Sungold is easy to deal with and they kept their word. The instalator team worked well and efficiently. Replaced a couple of broken tiles. It rained since and thank God, no leaks
21 April 2021
Highly recommended!
I am astonished how Sungold Solar dealt with us, right from quoting process up to notifying our energy provider to change our meter. It only took 3 days from quoting to installation. I never thought that the whole process will be that quick and easy. Anisul answered all my queries and explained everything about the system. We left the property during installation and when we came back, the system is up and running. The guys who installed the panels and inverter were nice and friendly. Sungold Solar have the best team. Most especially, Sungold gave us the most competitive quote out there. I can't find any fault.15 April 2021
Efficient installation and good service
All three were very good and was a really tough Choice. Went with the best price and fastest installation. The ones we did not choose were also very informative and professional.The only thing is we weren't aware of the added cost of $700 for the meter upgrade even though we had sent photos of everything but accept the explanation as was too late to back out.
Yes they helped with grid connections.
Inverter rating: 5/5
09 April 2021
Sungold was great
Sales process was very helpful and informative. Installation on a new build was good, neat and tidy. Only issue was the installer did not install separate holders for the solar circuit breakers as is supposed to happen, and instead used the empty holders my electrician had placed for the other circuits in the house. Had to pay my electrician to fix it up.08 April 2021
Excellent - Very Professional Installation
I am very satisfied from start to finish with SunGold Solar. They were very straight forward and upfront with their quotation.Their Installer and his team were very polite, courtious, helpful, neat and tidy and very professional with the installation ... It took them 6 hours from start to finish and commissioning of the system and they did a full cleanup all over on completion of the job.
Sungold Solar also organised the grid connection after installation and I am very happy with their customer and after sale service.... prompt and friendly.
I would recommend Sungold Solar to anyone who is looking for good professional and troublefree Installation within quoted price.
06 April 2021
Original Review on 26-07-2020:
Recommend
Chose sungold over local installers as price was around 2000 cheaper for same system system was installed when they said it would be and installer was very professional and done a neat job no cables lying over roof etc after sales service has been great so far and they return calls promptly special thanks to sam for setting up the wifi monitoring for me even though I haven’t figured out how to use it yet8 months later we asked Rodney : "Are you happy with the performance of your system so far?"
System has reduced my power bill by 85% so I’m extremely happy with that result however after sales service with sungold was poor I received an email from fronius saying something like power output was too high I was working away at the time and not knowing what that meant I was worried about the possibility of a fire after recent events in the media so called sungold and spoke to receptionist who advised she would have someone call me back that was October last year and I still haven’t received a call from sungold31 March 2021
Almost excellent but ...
I was not present for the installation but did all the negotiating etc in the lead up. Anisul was great to work with. He was professional, polite, communicative and gave the impression of being very down to earth and genuine. The installation went very smoothly: turned up on time, efficient, polite, professional and competent. I would rate solar gold 5 stars except that one or two of the installers were smokers and the tenants on the property had to pick up cigarette buts around the property after they left. Further, this was a rural installation and you don't flick cigarette butts in the bush. That was the only unsatisfactory element in the whole process. Thankyou Anisul for an otherwise seamless process from go to wo.30 March 2021
Good people, fast delivery
The sales process was easy. The installation went smoothly. Their customer service was really good. They helped us change the power connection to 3-phase.25 March 2021
Qualified installer
The quoting process was very simple nothing hidden , whatever mentioned was installed without any fuss,The people who installed were very nice and cooperative, work was neat and tidy and on time , after finishing they cleaned up all the mess.
The after service was prompt they helped with the grid connections and set up WiFi.
I definitely recommend SunGold Solar.
24 March 2021
Excellent!!! Quick installation and good customer service
Highly recommendedAll done within 24 hrs of the first contact.
(Quote, installation of the PV system, and connection) thay helpd to setup solar web app and inverter warranty registration.
All working fantastic.
Special thanks to Mr Syed.
Panel rating: 5/5
Inverter rating: 5/5
22 March 2021
Very Happy
We were impressed by the efficiency of the installation and very happy with the system.Inverter rating: 4/5
09 March 2021
Good service
Sungold solar service was good from start to finish. Although, I’m still waiting for my smart meter from my energy supplier, it was all organised by Syed (Sam) so I had nothing to do. His service was very good and friendly and not pushy at all. The installation team were fantastic friendly and professional as well. The layout was slightly different to the one proposed as they had issues with my sealing at the back of the house so only 35 (of 36) panels were installed. I was compensated for that. The install took a little longer than planned due to inclement weather but was all done after 2 days. Payment was flexible as I paid a deposit using my credit card and cheque for final payment and there were other methods of payment available. We are lucky enough to have 3 phase power so I bought 13.2kw (12.9kw now with one less panel) of longi panels with Fronius 10kw inverter. Price was reasonably good but certainly not the cheapest. I paid just under $7000 but some cheaper panel and inverter systems were $5000. I have no hesitation in recommending Sungold solar for good service products and installation.Panel rating: 5/5
Inverter rating: 5/5
06 March 2021
Original Review on 30-06-2020:
We have had a mixup with placement of solar panels but hoping to get that rectifed shortly
Sales/quoting good profesionalInstallation polite punctual, tidy. Have had a miscomunication with panel placement between sales and installer hope to have rectified shortly
Sungold have lodged with AGL for grid connection
8 months later we asked Paul: "Are you happy with the performance of your system so far?"
System is holding up and performing well to date (no more power bills)06 March 2021
Great installer - very efficient
The install was very quick and efficient, and dealing with Sungold was great - very responsive.The quoting was responsive, and very happy with the price.
Quality of install was good too.
Panel rating: 5/5
Inverter rating: 5/5
23 February 2021
Can recommend
Very quick and easy to deal with the had all my answers. Great with helping set up WiFi. Would recommend22 February 2021
Very happy customer
My experience with Sungold Solar was excellent from start to finish. Every thing from getting the quote, to installation, to organising connection to the grid went without a hitch. I was very impressed with their customer service and workmanship. The team that did the installation were punctual, very polite and respectful. I would highly recommend Sungold Solar to anyone considering getting Solar Power for their home or business.29 January 2021
Great service all around
Fantastic service. Basically I didn’t have to do anything. As soon as I got Syed‘s mobile number and called him, he was very quick to reply and Very helpful. The quote he gave me was unbeatable. Because I got quotes from other companies and nobody could beat it for the system he installed. Syed organised everything all I hade to do is to pay. Already more than ten people asked me for his number. I highly recommend Sungold Solar for anyone interested in installing solar system.Panel rating: 5/5
Inverter rating: 5/5
15 January 2021
Solid installation
Very quick delivery and installation. Good communication. Installers were quick and neat. A section of external conduit, could easily have been run in cavity for better appearance.Inverter rating: 4/5
07 January 2021
Quick Installation
Installation was done within 2 days. Broken roof tiles were replaced quickly, when I brought it to their attention.
All aspects satisfactory
Syed (Sam) attended at the arranged time and explained the process. He answered my questions and inspired confidence. His quote was very competitive and he was flexible with different options.Installation took place promptly and was professional.
I would recommend Sungold solar.