Sunbank Solar Reviews
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Sunbank Solar is a Solar Power Installation company based in Geelong and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes
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Sunbank Solar Reviews (5)
Show Most Recent reviews from All time across Australia
Average Scores
2.4/5
Value for money
3.6/5
Quality of System
3.2/5
Installation
2.0/5
Customer Service
- 5 star 1
- 4 star 0
- 3 star 1
- 2 star 2
- 1 star 1
06 March 2024
29 January 2020
Excellent Customer Service and installation
Very happy with the battery installation, the sales staff very polite and helpful, keep me informed with every step until the battery was installed.The installation went very well, they rang and told me when they would arrive, there work was clean and tidy.
Battery rating: 5/5
Supplier Reply:
Hi Rhonda, thank you for taking the time to share your feedback. It's great to hear about your positive experience with us. If you have any queries in the future please feel free to get in touch with us on 1300 28 29 30.
24 October 2019
Be careful, do your homework, and don't believe the sales hype. System is working fine by the payback is much longer than promoted
You need to do your homework before you choose to install solar panels, and definitely do not believe the sales hype or advice from Sunbank Solar. I installed 24 Panels in May 2019 and was told the payback period would be 3-4 years and the change in rates from non-solar to solar would be 'negligible'. 5 months down the track, the panels are working exactly as designed but I never anticipated the best available electricity rates would see an increase in tariffs of 43%. I now estimate the payback on my $4K investment to be closer to 10 years not 3-4. I spoke to Sunbank at length post-installation and they accepted they provided incorrect advice during the sales-cycle and offered me a $200 settlement, or remove the system. I declined both as I am committed to solar and had already spent 50 man hours getting the installation to this point and know my roof would not be reinstated to pre-installation. On the 18 June, Sunbank emailed and advised my 'quarterly bill (can reduce) by $520 on average'. 5 months down the track and the figures are closer to $100 per quarter not $520. The Govt rebates make installing solar more attractive but don't do it if you think you are likely to save money. Do it because solar is a better alternative, even if at a cost.Finally, don't trust anything Sunbank Solar tells you, even if they get a high paid lawyer writing to you to suggest you don't go public with your review on the very poor sales experience.
Panel rating: 4/5
Inverter rating: 4/5
06 June 2019
No response from Technical support. Still waiting
Frustrated with no response from technucal support,have enailed and phoned Have been waiting 4 days!!16 April 2018
The "selling" process was off putting. I was looking for a Tesla Powerwall 2 and the inference from SunBank Sales was to continually refer me to other battery makes. And then they insisted on taping the conversation and saying they can supply any other battery if they could not source a Powerwall 2. Then after the deposit (which they demanded to be 40% of the purchase price) when the order was placed smelled to me of a company that had liquidity problems. (When I had my solar installed one provider went into Administration after taking the deposit.) At the time I was unaware that consumers can order direct from the Tesla site - at a lower price!!! And with Tesla support now in Australia.) SunBank sent me "their Terms and Conditions" after placing the order - which for supply of a battery was in part irrelevant - demanding that I sign any paper to transfer the credits to them (the original installer had received those credits). And that they had 12 months to provide a battery (any battery!!!!!!). The terms and conditions referred to itself as a "contract" - where I had not agreed to most of the terms. Very poorly written and in part decreased or negated standard the consumer rights. By saying it was a contract for the provision in 12 months this goes beyond the Visa and MasterCard chargeback time of 6 months. And because they call it a contract, then the chargebacks for non-provision of product may not be agreed by the merchant bank. The Sales person was pushy and afterwards I just wanted to reverse the transaction - but the T&C's said there was a $400 charge for cancellation. Then they work with Solar Service Group - who managed the installation and "billing". The Installer needed an AC Isolator - which he had to source as he did not have one on his truck and the Solar Group was persistent that I pay extra for that part - yet I have emails saying I had a fixed quote. Also the pre-installation inspection cost was unknowingly added to the balance outstanding - and this had to be identified and reversed. The installer was by himself and we had to help him carry the 125kg battery onsite. Installer took 8.5 hours and then had to source and extra part from Telsa. The Solar Service Group did not organise with the installer a follow up call to finish the job until I had contacted Telsa direct and the company to ask why the battery was hanging on the wall but still not working - and had been for 2 weeks. The installer then took another 2 hours to complete the job. We still dont have any warranty paperwork or the Tesla App working. I spent too much (compared to others installing the battery) going through SunBank Solar and the service / installation was a nightmare. But - the Tesla battery is now working and the house is running off the battery. What was funny was I would get a call from Solar Service Group saying they would ring me when they knew the date of the installation - and that happened three times.....
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All good until
They did everything they said they would in February 2020 and my new battery worked fine until December 2023. It still has not been replaced (as they promised) and seem to have my number on a "do not answer" list. I have phoned regularly and am almost always just left hanging on with poor music playing. Twice I have been asked to leave a message with a promised call back, but nothing. I have sent messages to the Alpha people in China who send back emails stating "my complaint has been successfully submitted" and that "a dedicated representative will assist you". Then a week later another email thanking me for submitting the complaint and that it has been "successfully resolved". But I'm still waiting and phoning. This I have been through twice, communicating with "auto generated emails". Maybe they are hoping I will give up?