SPS Solar & Water Reviews
About
SPS Solar & Water is a Mudgee based, family owned and operated company, founded in 2002. We live and work in regional NSW and proudly employ local people with our own, qualified installation team. We know that by looking after our customers, they will look after us and that relationship is key to how we like to operate.
Our offering covers the design, supply, and installation of solar power systems, on and off grid as well as solar or electric pumping systems to the highest Australian standards. We help businesses, farmers, and mum’s and dads who are looking for a solar solution for their commercial, agricultural, industrial and residential projects.
An amalgamation of two niches in solar power and water pumping, we are leaders in the blending of these specialised areas.
From September 1, 2023 the business has been under the management of new owners Greg and Kate.
Here are their reviews as submitted by visitors to SolarQuotes.
Panel brands previously installed
Inverter brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
SPS Solar & Water Reviews (29)
Show Most Recent reviews from All time
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 11
- 4 star 16
- 3 star 2
- 2 star 0
- 1 star 0
View Timeline
09 June 2024
18 March 2024
Original Review on 22-05-2023:
Best face to face service.
Only provider who came to the site and explained everything face to face. The salesman Dylan was very helpful and explained each of the systems well.The installation was prompt and went ahead in one day without issue. Followup and ongoing assistance top notch.10 months later we asked Keith: "Are you happy with the performance of your system so far?"
The system and the backup service has performed well above our expectations. We would recommend SPS to anyone.13 February 2024
A focus on customer satisfaction
Company worked to address a specification/quoting issue. They wore the cost to rectify the issue and focused on customer satisfaction. Still waiting on a firm ware update to complete the commissioning. Explaining the problem with me and coming to a workable solution was key to addressing the issue.13 August 2023
First-class Installer
Solar Pumping Solutions provided a very professional service. Their Sales Manager (Dylan) came to our house & explained the whole installation & connection process process in a logical & easy to understand manner.The information I obtained from Solar Quotes was of considerable assistance.
The installation team arrived on time and were very polite. Our 16 Solar Edge panels & Inverter were installed within a few hours. It was a pleasure to have such a good crew.
As regards the grid connection, I informed our electricity supplier of the installation & requested modification of the Smart Meter to accommodate the new install. This was on 17th July 2023. Unfortunately I am still waiting for our supplier to confirm that this has been done & to give me details of the new plan, including Feed-in-Tariff.
28 February 2023
Original Review on 03-05-2022:
Quality components and experienced installers
I had issues with the old system and house configuration that no one over several years and numerous other installer could satisfactory fix. SPS solar took the time to help me resolve my issues and whilst their quote was a bit expensive the components and installation was first class. They were able to do the job earlier than they quoted and were on time on the day of the install. The guys doing the install were friendly and very efficient, they were first class.The after sales service so far has been excellent ensuring the system is functioning correctly and ensured my electricity supplier is also doing the right thing.
10 months later we asked Tim: "Are you happy with the performance of your system so far?"
So far I am reasonably happy with performance, however output does dropped a lot when intermittent clouds move across the sun. However I am told this is normal, so maybe it is.26 January 2023
On site to discuss my needs pre quote, installation without issues, connected to the grid without any problems
Excellent, Dylan was brilliant, was on site for a pre quote look at my needsInverter rating: 4/5
08 September 2022
Original Review on 06-01-2022:
Great to deal with
Quick and professional quoting and installation with good customer service and support.I have highly recommended this company to friends when discussing solar.
8 months later we asked Ian: "Are you happy with the performance of your system so far?"
The system has worked perfectly since installation and I recommend solar quotes to everyone when talking about solar (which happens surprisingly often)22 February 2022
Original Review on 23-06-2021:
Efficient and Effective
My overall experience of dealing with Solar Pumping Solutions has been very positive and I am glad I made the choice to select them.8 months later we asked Simon : "Are you happy with the performance of your system so far?"
The measure is in my electricity bills and the system has not disappointed at all. Prior to install and winter with Aircon is was seeing a bill of over 150aud per month. Since install I’ve been around 50aud per month which I’m very happy with. That’s with Momentum Energy buying at 7cents which I probably could improve with some effort to shop around.
14 February 2022
Original Review on 19-06-2021:
Excellent Solar Installation
Very efficient with updates up to installation. Installation company used was also very good. Customer service was great. SPS helped with grid connection as well. could not fault any part of the process.8 months later we asked David: "Are you happy with the performance of your system so far?"
Definitely. We have had no problems to date, and probably the performance has been better than expected.08 February 2022
Review
Excellent quote and detailed explanation of what the system would provide.Inverter rating: 5/5
05 September 2021
Happy with all aspects of my solar experience
Happy with every thing from the Quoting, installing and customer serviceInverter rating: 5/5
04 September 2021
Professional, timely and quality system and workmanship
SPS Mudgee was the only company that came to do an onsite visit, out of the 5 quotes we obtained. which was essential for my installation as it was one of the most difficult ones they had done. The job required roof rails and I was given a quote for this prior to booking the installation. Quoting was accurate and I was informed regularly of the progress of my installation. The solar system installed is a high end system. The tradesmen cleaned up their mess at the end of the job.09 June 2021
Fantastic installation
Very neat and tidy installation the system was installed with in 2 weeks from when I ordered itInverter rating: 5/5
01 May 2021
Kept well informed through the installation process
The supplier kept me well informed throughout the installation process. They were extremely helpful and quick to respond to my questions. They provided all of the supporting information after the installation to assist with the upgrade of the smart meter.17 February 2021
Most courteous and efficient service from quote to installation
On the day i made the inquiry I received several quotes from this supplier to give me a choice, based on our discussion.Accepting one of the quotes, i placed an order on the 3rd February 2021.
The system was installed and fully commissioned a fortnight later, on the 16th February 2021.
The sales team was extremely helpful explaining all technical pros/cons and was always accessible to respond to questions.
The installation crew was on time -as scheduled- and very friendly, helpful and tidy.
Grid connection wasn't an issue as i had a previous feed-in arrangement (and Net-Meter).
While i cannot fully vouch for the system quality (only 2 days old), i am happy with the performance thus far and the wi-Fi monitoring capability.
Overall, i am happy to give them a 5-star rating.
09 October 2020
27 January 2020
Best customer service
Very Professional, they came and looked at our roof to evaluate what we needed. They didn't just try and sell us the Biggest most expensive option22 December 2019
Excellent service
Professional sales person that gave a thorough quote. He was honest, open and provided excellent service. Reliable service, whole process was carried out as it was said to be. Honest.20 July 2019
14 February 2019
08 January 2019
Original Review on 08-05-2018:
8 months later we asked Phil: "Are you happy with the performance of your system so far?"
Yes.I have been receiving credits on my power bills since installation. Due to my reduced usage of power due to electricity prices, a change of plan to suit my usage better and the solar input (especially because of longer daylight hours during summer) ... my costs will be returned plus savings within 4 years.
24 October 2018
18 October 2018
16 May 2018
19 March 2018
14 November 2016
12 May 2016
09 March 2016
09 December 2015
SPS Solar is a fantastic local company to deal withl with
Jess from SPS was absolutely fantastic. She spent a lot of time explaining our options and the technology. She was very knowledgeable and even confirmed details with the manufacturer. Even after the install she has kept in touch and answered more of our questions.The install team arrived on time, were extremely polite and courteous. The installation went smoothly and they left the site clean and tidy and the panels look awesome as well. Even though my internet was causing problems with the programming they never got upset or frustrated.
A very professional company from presages, to install and postsales support.