Space Solar Reviews
About
Space Solar is a full-service renewable energy company that provides customised designs, sales and installations of high quality solar systems. Our Solar Energy Team has successfully installed thousands of solar systems for residential and commercial clients.
Our goal is to provide and deliver a positive experience for all our customers, from the initial contact through to post installation. We are committed to delivering our solar products and services on time and on budget with complete customer service satisfaction.
In NSW Space Solar operates under ABN 18 149 515 775, Space Solar Service Pty Ltd, ACN 149 515 775.
In VIC Space Solar operates under Community Energy Group Pty Ltd and you can find their reviews here.
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Space Solar Reviews (480)
Show Most Recent reviews from All time
Average Scores
4.3/5
Value for money
4.4/5
Quality of System
4.5/5
Installation
4.3/5
Customer Service
- 5 star 102
- 4 star 319
- 3 star 54
- 2 star 3
- 1 star 2
View Timeline
06 October 2024
13 April 2024
They did not even turn up to the final NCAT hearing
2017 Nov : I purchased a SolarEdge system from Space Solar. They quoted 1 day to install, but took 2 days. They also disconnected my TV antenna cable by accident without knowing, then denied that they did it.2023 Aug : One of the solar panels stopped generating. I contacted Space Solar for service. They quoted $330 for an inspection. When I mentioned my consumer rights (Fair Trading Act 1987 NSW), they changed their mind and quoted $550.
2023 Sep 22 : I filed a complain with Fair Trading NSW. As a result, Space Solar told Fair Trading that they would come inspect for $330 instead of $550. Fair Trading also told me that, when they queried Space Solar on how did they come up with $550, the person at Space Solar could not give them an answer. I proceeded to file this matter in NCAT.
2023 Nov 15 : Group hearing at NCAT Parramatta. Space Solar did not send any representative to the hearing. The tribunal adjourned the hearing and have it re-listed for second and final hearing.
2024 Jan 16 : Hearing at NCAT Parramatta. Space Solar did not send any representative to the hearing again. The member of the tribunal decided to proceed with the hearing. The outcome was, the tribunal issued an order, that Space Solar would pay me a cash compensation in order to cover the cost of another installer coming to repair my solar panel.
Would you like to buy something, anything, let alone a solar system, from a business which not only breaks the law on your consumer rights, but who doesn't even turn up to a tribunal hearing?
Panel rating: 5/5
Inverter rating: 5/5
07 February 2024
Good Value And Quality 10KW Solar System
Sales/Quoting precise and met my exact requirements. Got latest 475W Jinko solar tiger panels. Price was very reasonable.Installation took half a day as expected. Installers were punctual and cleaned up after they left. It rained during installation but they persisted. Very happy with the no fuss installation.
Sales person was very responsive and helpful and even suggested I take up NSW heat pump hot water rebate scheme to compliment the solar and hopefully get credit for feed-in tariff each quarter. After sales support submitted all the forms for grid connection a day later and 1.5 weeks later Energy supplier completed grid connection
Panel rating: 5/5
Inverter rating: 5/5
24 October 2023
I spent 5 years to make a decision on Solar. Initially the solar panels were generating 200+ kw so the number of panels would have been 35+ panels. The roof real estate would have impacted the view from some of the bedrooms to which I concluded that until the panels generated more than 400+ kw, it was not to my liking.
Buying a solar system requires research which one can otain by speaking companies in the 3 Solar Quote system.The Sales professionals overall are quite experienced and each one can help a buyer decide what is best for them.I learned about various roof construction,house positioning relative to North and West, shading possibility, Inverter capacity and location and ultimately the cost once you have decided on the size of the system.The additional requirements of a smart meter, the ability for the home to accomodate the additional solar circuit and the charges from the Electrcity supplier to accept the feed in, should be known before the final decision to go solar.
Based on current costs per kwh of $0.27 kwh and what you Sell your electrcity back to the Supplier at $0.07 kwh, The payback is likey to be a minimum of 7 years.Should the Electricity suppliers continue their ever increasing rates will lowering the Sell back to them, the payback will be lower than 7 years but still an overall greater cost to the Solar user.
Show Details
Buying a solar system requires research which one can otain by speaking companies in the 3 Solar Quote system.The Sales professionals overall are quite experienced and each one can help a buyer decide what is best for them.I learned about various roof construction,house positioning relative to North and West, shading possibility, Inverter capacity and location and ultimately the cost once you have decided on the size of the system.The additional requirements of a smart meter, the ability for the home to accomodate the additional solar circuit and the charges from the Electrcity supplier to accept the feed in, should be known before the final decision to go solar.
Based on current costs per kwh of $0.27 kwh and what you Sell your electrcity back to the Supplier at $0.07 kwh, The payback is likey to be a minimum of 7 years.Should the Electricity suppliers continue their ever increasing rates will lowering the Sell back to them, the payback will be lower than 7 years but still an overall greater cost to the Solar user.
24 September 2023
Excellent Installer
Got my 13.2 kw system through Space Solar.The installation process went smoothly and professionally.
Very polite punctual and tidy installers.
Follow up from Victor was much appreciated.
If you are looking for a reliable and legitimate installation at a competitive price then I highly recommend Space Solar.
28 August 2023
Prompt, Professional, Informative
Quoting process was smooth and everything was explained clearly upfront. Felt like a tailored solution for our household.Installers worked for the company (no contractors), arrived on time, took great care with the installation and stuck around and made sure any of our questions were answered. They left no mess.
Everything was taken care of, including grid connection.
06 May 2023
Original Review on 10-07-2022:
Solar so simple
Whole process was very simple from quote through to installation. Very professional install and cleaned everything up. Made sure that I understood how to use it. Followed up and organised meter upgrade to connect to the grid.10 months later we asked Paul: "Are you happy with the performance of your system so far?"
Electricity prices have increased. Lucky we installed when we did. Saved lots of money.24 April 2023
Beware scammer and liars
If I could leave a minus star review I would!Space solar installed and quoted the wrong inverter for my property, but claimed I signed the contract so it’s my own fault, and they could change it for an extra cost of $5000 plus installation
Should have been a red flag when commission the system the director didn’t know how to turn the inverter on.
Stay away
24 December 2022
Good installer, told me about issues with damaged tiles. He found a place nearby that sold roof tiles and I was able to go buy them and he replaced them for me.
Space solar were great to deal with. The guy who quoted was knowledgeable and returned calls, Installers arrived on time and grid connection was all arranged as promised. Just a shame Energy Australia will take so long to to do their part.14 October 2022
Value for money, good service and Quality
- very good and helpfull.- Polite, Punctual and tidy.
- very good, and orgonised evry things.
29 April 2022
07 October 2021
Very good solar company. Excellent products plus great service.
Inverter rating: 5/5
Show Details
Inverter rating: 5/5
30 September 2021
Professional Installer and qualify work.
The Sales process is smooth and all questions were answered and tailor made to a system that I want. The installation went very smooth, the installers consult how you want to run the cable to make sure you are happy to the way how the cable is run and where you would like the inverter to be installed. They explained in details where is a good location for the inverter.Inverter rating: 5/5
09 June 2021
Space Solar is excellent
Space Solar is excellent: great staff (sales, support, admin, installation) and products.Had our original 6kW (20 * Trina 300w panels#) system installed early 2018.
In Jun 2021 expanded the system by +5.2kW (14 * Trina 370w panels#). #Each panel with its own Enphase (S270 in 2018 or IQ7+ in 2021) micro inverter.
The Enphase S-Envoy controller with the Enlighten monitoring app means we can really see how well the system is running.
Highly recommend Space Solar!!
Panel rating: 5/5
Inverter rating: 5/5
17 April 2021
What is a great 13.2kw solar system!
The sales person is quoted for the best price over all my other quotations. The 13.2kw solar system has been installed on 6 April 2021 and it was installed professionally clean and tidy. The solar system is very efficient to generate a plenty of electricity daily. The Solar Space did send the paper work to my grid for the solar application. I'm highly recommended to anyone is looking for the solar system installation from the Solar Space.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
12 December 2020
Original Review on 10-02-2019:
22 months later we asked Christine: "Are you happy with the performance of your system so far?"
good08 December 2020
Fantastic job
Fantastic company to deal with, fast and efficient. Good communication from quote to installation. Extremely happy.Panel rating: 5/5
07 December 2020
Great system and very happy with their service
Daniel who provided us the quote was really helpful and talked through a few options before we came to our final system.I did my own research here for the solar panel placements which was slightly different to their recommendations. We ended up going with micro-inverters due to the shading in our area, and it seems to be working well.
Pricing was very competitive and though installation was delayed due to weather, when the team arrived they were super efficient and really careful about the installation.
I'm happy I chose them and happy to recommend them.
04 November 2020
Original Review on 05-03-2020:
Seamless
Sales tendering to spec and responsiveInstallation on schedule and to good standard
Customer service excellent
8 months later we asked Robert: "Are you happy with the performance of your system so far?"
It has performed to expectations and electricity bill for last 2 billing periods has been in slight credit02 November 2020
Excellent customer service
Daniel was an excellent communicator, took time to understand the requirements, never pushy and recommended a system suitable to the requirements. Always available to chat before and after the sales process.The installers were punctual, polite and professional.
18 October 2020
Original Review on 07-12-2019:
Prompt response from Sales and Installation team!
Daniel who provided us the quote was very helpful and passionate about solar. We ended up buying a larger system (15kw) than initially planned as we were told that our roof was ideal in orientation and pitch. May be useful when we get an electric car in future.Installation team came as scheduled and completed the job on the same day. They also promptly fixed a mistake on the solar structure as soon as we informed them. We found Michael very competent and he came back on the day our service provider came to install the smart meter to commission the system.
11 months later we asked Lydia: "Are you happy with the performance of your system so far?"
Yes, we should have done this sooner. Thank you for your website which helped so much in making the purchasing of solar so much easier. Right now, we're just waiting for the battery technology and prices to come down so it will be able to store all the extra energy our system generates.19 August 2020
Great value and comprehensive service
The sales person was very helpful, and worked through methods of optimising and customising the system that other suppliers wouldn't consider.Pricing was very competitive and installation was done on time by an efficient and friendly team.
Space Solar also assisted with the smart meter upgrade process and have been responsive to all my post-sales queries so far. I'm happy I chose them.
Panel rating: 5/5
Inverter rating: 3/5
17 August 2020
Fantastic installer and great to deal with
Fitted 10 kW system the staff are fantastic they were the first quote to return to me and the cheapest for the same product, always kept you informed a where it was up to and they are happy to answer any questionsPanel rating: 5/5
Inverter rating: 5/5
21 July 2020
Original Review on 20-11-2019:
Very Happy.
Very satisfied with the quotation and installation process , they were polite punctual and the working of the system explained thoroughly and extremely happy with the system to date.8 months later we asked Jorge: "Are you happy with the performance of your system so far?"
I am very happy to date.09 July 2020
Excellent Service from Point of Sale to Installation
After much deliberation we decided to place solar on our roof. After speaking to several companies we meet with Steve from Space Solar, he was extremely knowledgeable and listened to what we expected and came back with various options to suit or demands for electricity and expectaions.From point of contact to installation it has been a very positive experience. I would highly recommend reaching out to this company if you have any doubts about installing solar.
03 July 2020
Service and installation a delight.
Very knowledgeable and efficient installers. Early days on using the panels but very happy with the whole process.01 July 2020
30 June 2020
Original Review on 02-11-2019:
Great all round experience
Salesman friendly and knowledgeable, quoted current special and it fitted our requirements. All aspects of the install went as set out by the salesman. Team turned up on time as scheduled, work done efficiently, neatly and cleanly.8 months later we asked Jeff: "Are you happy with the performance of your system so far?"
System still working well, now with the recent installation of a Tesla 13.5kW my system is complete and allowing 98% off grid during Winter16 June 2020
Original Review on 16-10-2019:
Great all round service
Sales rep came to our house, inspected site, recommended system size and panel placement and explained the quality of all parts of installation (not just panels and inverter) and explained why they are used. We were very impressed with his visit. Other suppliers just used internet to view dwelling and emailed quote.Installers very very polite, punctual and professional. After installing they explained operation and demonstrated shutdown procedure, cleaned up when completed and explained what happened next.
Supplier notified energy supplier of installation and requested them to install meter
8 months later we asked Graham: "Are you happy with the performance of your system so far?"
System running really well, was amazed at the savings, exceeded expectations11 June 2020
Original Review on 11-10-2019:
Effortless and easy
Alison was the Solar consultant and she was punctual, friendly but also professional at the same time and not pushy.The installation was painless. The installers were very polite, punctual and tidy. After the installation there was nothing left behind to even indicate that they had been there working.
They advised me that they had contacted Origin who would contact me about the new grid connection, however that hasn’t happened yet (2weeks).
8 months later we asked Denise: "Are you happy with the performance of your system so far?"
Sure has, even during the fires with so much smoke it still worked as normal. My electricity bills have been cut to less than half.21 May 2020
Original Review on 16-09-2019:
Everything went well with no problems
They got back to me very quickly with a quote and answered my multiple question patiently with and adjusted the quote a few times for my various options.The installers turned up on time, installed it efficiently, gave me the bardic information and went through it with me and tidied up afterwards. I have had some follow up question which were all answered to my satisfaction and I am now watching my meter run backwards
8 months later we asked David: "Are you happy with the performance of your system so far?"
In just over 6 months we have saved nearly $1000 from our previous bills (Gas & Electricity combined), despite buying and using an AC over summer (lost a lot of input due to smoke) and using electric heating instead of gas. Just waiting to see what the winter bill will be like. At this rate will pay for itself in about 4 years18 May 2020
Original Review on 16-09-2019:
Efficient and professional
The sales process was transparent and friendly. The installation was on time. efficient and undertaken by hardworking and friendly workers. The company did help organise the grid connection8 months later we asked Richard: "Are you happy with the performance of your system so far?"
Yes, and the savings have turned out to be greater than I anticipated09 April 2020
Solar
Absolutely great service great workmanship, clean and very neat work I recommend this companyInverter rating: 5/5
08 April 2020
Quick and $1200 cheaper than the rest
Very happy with Space Solar. Good communication and great install07 April 2020
Original Review on 01-05-2019:
We already had Solar and were looking to add more. Companies had been ringing us for a while so we decided to get one of them to come and give us a quote. The salesman was pushy and wanted us to sign on the spot. He offered a 3KW system for $7,500. We signed up just to get rid of him, knowing there was a 10 day cooling off period. We used this time to get further quotes. The next one was cheaper - a 3.6KW system for $4,960. I then came across your website and asked for 3 solar quotes. I received just one from Shane at Space Solar. Shane was local and I realised I actually knew his wife. He was able to quote for a whole new 6.4KW system for under $5,000 including removing the old one which we would be able to sell. This way we would only have one inverter instead of two which is so much better. Needless to say, we cancelled the first guy. We are very happy with the outcome. Thanks Finn :)11 months later we asked Shaun: "Are you happy with the performance of your system so far?"
We are very happy with the installation and the performance of our solar system.The local salesman from Space Solar, Shane, was extremely helpful.
The price was $4500 for the whole new system and they removed the old system for us!
We sold the old solar panels and the old inverter separately for a combined price of $800.
It took me a little while to work out the best electricity plan to switch to but went with Origin's Total Feed-in Tariff of 20c/kWh with a Guaranteed usage discount of 3%
We are now enjoying a $22 credit on our electricity bill for the first time ever. At this rate, the system will pay for itself in 2.5years!
It is so good to have one less bill to have to worry about!
I would highly recommend purchasing solar panels.
And thankyou Finn for this fantastically helpful website!
24 March 2020
Original Review on 26-07-2019:
8 months later we asked Yannick: "Are you happy with the performance of your system so far?"
Not 100%. I regret that your sales rep didn't want to come over to see me face to face and look at the electricity consumption. When we are running our air conditioning system, there is not quite enough KWh with our system to use it for free. The grid needs some input as well.A shame because we had plenty more space on the roof, and if I had the proper calculation done at the time, I would have chosen the next model up, generating more KWh. Otherwise happy with it.
21 February 2020
Original Review on 20-06-2019:
The communication was good and the installation went smoothly. I had my smart meter installed a few days ago and am about to talk to my retailer about a better feed in tariff. What is the best way to find out what is available? I didn’t think the retailers publish their best offers. They only become available when you threaten to go elsewhere.One question I have is how does a smart meter work with 3 phase? I have 3 phase consumer mains and metering but I only have loads connected to 2 phases. My understanding is that the Enphase micro inverters are split across all 3 phases but that they simply connect 2 of the phases to one set of load circuits. If I have an excess of power to export on one phase and am importing power on another phase how does the meter handle that? Could I be exporting my power at 8c/kWh and simultaniously importing it at 28c/kWh?.
8 months later we asked Brad: "Are you happy with the performance of your system so far?"
Yes. The system ahs been great!!!!22 January 2020
Good professional installation
Space Solar was only company to provide quote. Other companies did not understand my requirements and did not quote.Installation was perfect, except for cutting a network cable when dismantling my old inverter.
Panel rating: 4/5
Inverter rating: 5/5
Battery rating: 5/5
20 January 2020
Cannot Recommend
Dealing the salesperson was a frustrating experience of poor and what turned out to be inaccurate information. When I mentioned this later, it was suggested "he may have bad a bad day at the office". Well my experience was that he must have a few bad days at the office. It was not critical but they did not meet the installation date promised. When the installation team turned up they were expecting to install the panels on a tile roof, this despite me telling the salesperson on numerous occasions I had installed a new colorbond roof. Then I was informed the panel layout could not be provided as per the salesperson's sketch plan. Furthermore whilst I was also told that I could easily amend the layout, I was told I could not have what the changes I thought necessary for the most efficient generation. It was only after "the engineer" turned up that a system that would be the most suitable was installed. Having arrived mid morning they had to work until 7.30 pm to complete the installation. The paperwork they left for me to register my product did not agree with the website of the supplier and I was unable to complete the registration. An email was sent to Space solar but no reply regarding this matter has been received. In all a most disappointing experience and I been left feeling that I did not get what I wanted. Therefore in all honesty I cannot recommend this company.Panel rating: 3/5
Inverter rating: 3/5
17 January 2020
Original Review on 14-05-2019:
I received two similar quotes and in the end decided to ignore the small price difference and go with the slightly more expensive quote from Space Solar as I felt they has several advantages to offer. Their solar panels have black frames and these look really good on our dark colorbond roof. Also Space Solar are a larger company who have been in the market for a long time, and I felt they are more likely to still be around many years down the track in case I ever need to contact them with a technical issue.Steve our sales rep was very pleasant and professional and the installation crew were great and did a top job. I should also mention that Space Solar have their own installation crews and don't use contractors.
I'm very glad I made the initial contact with Solar Quotes web site as it made the process a lot easier for me.
8 months later we asked Eriks: "Are you happy with the performance of your system so far?"
Very happy with the way our system has been performing. Also glad we chose to use micro inverters as the output from each of our panels varies during different times of the day and year because of shadows from large trees. I think in our situation the micro inverters make a big difference to the power output from our system.07 January 2020
Space Solar were prompt and reliable. Installation was quick (4 hours ).
System works well.
Panel rating: 4/5
Show Details
System works well.
Panel rating: 4/5
25 December 2019
Original Review on 25-04-2019:
8 months later we asked Mark: "Are you happy with the performance of your system so far?"
Yes I believe so very happy24 December 2019
Original Review on 11-03-2019:
They are currently submitting paperwork before they get the go ahead to install my system. Currently i have been waiting for 3 weeks.10 months later we asked Paulo: "Are you happy with the performance of your system so far?"
Not fully as in winter we paid a little more than expected on electricity. I’m waiting for our summer bill to see how the system performs during peak production weather. But once we install a battery, i expect the be virtually off the grid and self sufficient as my goal is to be carbon neutral or if possible, carbon positive.17 December 2019
Original Review on 16-04-2019:
8 months later we asked David: "Are you happy with the performance of your system so far?"
No problems so far13 December 2019
Original Review on 12-04-2019:
8 months later we asked Michael: "Are you happy with the performance of your system so far?"
The system seems to be performing really well - our first quarterly account from red energy was $6!!So far haven't had to call on a service call - is there a need to have the panels inspected on a regular basis?
10 December 2019
Excellent to deal with
Everything was easy. Unlike some suppliers, Space Solar had their salesperson come to visit to check out the roof and discuss layout and number of the panels, take photos of roof and possible siting of the inverter. We were adding to our exisiting 2.2Kw system so already had 10 panels on roof and an inverter. Now we were putting on 18 panels for another 5.5Kw and a second inverter. These had to be located so shadow from a NBN satellite dish wouldn't cast shadows on them.The installation was done efficiently by 3 of their staff in one day. They set up the wifi smart meter before leaving.
We were concerned that the system kept on cutting out as production went upwards so they sent their technician to check it out. On switching off the system he found that our supply from the transformer (we're rural so have a transformer on a pole near the house) was way too high and thus preventing our solar system from feeding in all of its production to the grid.
This problem was solved when we contacted another electrical company who sent their technicians to adjust the transformer and now our solar system works like magic feeding in heaps of electricity to the grid and more than covering the entire costs of electricity used and line rental.
So we are extremely satisfied with it and with Space Solar. Thank you to the Space Solar people from the telephonists to the salesperson, the installing men and the technician. They were all excellent people to deal with.
Panel rating: 5/5
Inverter rating: 5/5
04 December 2019
Installation aborted at last minute due to poor planning
I paid deposit and installers turned up on time only to say that they couldn't go ahead due to not having the right brackets but I got the impression there was a more serious issue behind the scenes. This installer may be in financial difficulties, their main number is never answered. I got hold of one of their sales people via a mobile number and he has twice promised that my deposit would be refunded but I am still waiting.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Tim, sorry we are not able to proceed with the installation on your house. As explained, the installers found on the day that the structure beams of your house is wider than usual house -- interval of beams is1.5 meters while usual house will be 1 -1.2 meters. The rails are to mount onto the beams, in the case, the interval of rails is wider than installation guidelines and makes support structure for panels not secure enough. We had to cancel the install for this reason. We contacted you the next day to explain this and request your bank information to refund you. We are sorry due to our accounts staff was on leave so it did not happen on the next 2 days when you provided your bank details.03 December 2019
Original Review on 02-04-2019:
Great experience with space solar. Very professional company. Installers are great guys and do a top class job.8 months later we asked Bryan: "Are you happy with the performance of your system so far?"
Yes - it has exceeded expectations01 December 2019
Original Review on 21-03-2019:
Excellent sales service and prompt and efficient installation. The system works well but it is early days, not quite a month since installation (installed 28/2/2019 today 21/03/2019) The meter has not been configured as yet so it is not known how it is going to work when the system starts feeding into the grid. It is a pity the installer is not involved in the configuration of the system to feed back into the grid and this is left to the owner.Finally, It is difficult for a lay person to assess "value for money" given the quotes were very close.
I would be happy to amplify any of the above personally.
9 months later we asked Jack: "Are you happy with the performance of your system so far?"
I have so far recommended space solar to 3 other persons. I am the only one with individual inverters on each panel due to some overshadowing. Three other installations use fronius optimized systems. One installation remains outstanding. Three installations completed (including my own are ok) I reserve my final comments until the last is completed later this month. I would appreciate feedback on the results of your survey28 November 2019
Very happy! Big savings already
Had space solar install a 5 kw system in Sept this year and could not be happier with the service and product. The staff involved through the different stages (quoting, installing, post installation) were all very informative and helpful. And best of all our electricity bill has since been cut in half! This was the biggest system that would fit in our roof but has still made a big impact on our electricity bill. We have a pool, several aircon units and floor heating so our bill is usually massive. I would highly recommend this companyPanel rating: 5/5
Inverter rating: 5/5
Good installation. Made extra effort for the configuration we wanted.
The quoting process was very quick and efficient.Good installation. Made extra effort for the configuration we wanted. They helped organise the grid connection after the install and assisted with the set up of the Fnonius App (persisting when it had initial problems).
Panel rating: 4/5
Inverter rating: 4/5