Sonnen Power - Company Review Notice Sonnen Power - Company Review Notice
Sonnen Power

Sonnen Power Reviews

4.0

Based on 26 ratings

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About

Sonnen Power are a solar power company that operate nationwide using local installers. They are headquartered out of Perth.

Sonnen say they offer a whole range of solar equipment and installation options to cater for most requirements dependent upon what you want your system to achieve and what your budget is.

Sonnen believe that to say that solar power is for everyone is shoot from the hip sales hype that they don't adhere to.

Sonnen promise:

* An honest opinion on whether or not solar will suit your home and meet your expectations.

* Recommendations on what size system is best suited to achieve the outcome you expect.

* Warranty and service that is backed by both Sonnen and their Australian owned nationwide distributor.

* Products that are credible and approved for the conditions expected in the harsh Australian environment.

* Installation of the system by qualified installers that are approved by both their distributor and the Clean Energy Council.

Sonnen promise to not provide misleading/ambiguous advice to ensure a "Quick Sale".

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Sonnen Power Reviews (26)

Show Most Recent reviews from All time  across Australia

Average Scores

4.0/5

Value for money

4.0/5

Quality of System

4.2/5

Installation

4.1/5

Customer Service

  • 5 star 0
  • 4 star 17
  • 3 star 9
  • 2 star 0
  • 1 star 0
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Was the first quote I received and in a follow up phone call, when I said I was waiting for other quotes was told to take my time and fully research as it was my money. I phoned with questions and they were answered in plain English and easily understood. Once the decision was made the installation was set up quickly and followed through.

All paperwork was handled quickly and efficiently and I was connected to the power grid within a week of installation.

I would recommend them for their service any time.
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The salesman was great but the installer put the system in a different area than agreed and we are not getting optimal power. I am very disappointed.
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A well explained evaluation of the different systems available based on price affordability, baked up by the individual technical ratings & manufacturers specifications.
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I found Luke from Sonnen to be the most honest salesman/advisor.

Whereas other companies I contacted wanted to sell me a 3kW system, Luke asked me to find out what our average daily usage was first, and told me that whatever that would be, divide it by 3, and then buy the system to cover our daytime usage (1/3). For us, it turns out a 1.6 kW system would cover the daytime usage. We (with Luke) decided to go for something slightly more powerful, as the price difference wasn't too much: 2 kW.

Sonnen sub-contract the installers, and they were extremely efficient and knowledgeable.

The System has been performing extremely well, and as it is an average-good quality system it won't take 5 years to cover the cost. It will take 2 years.
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The above are ticked as good - how do you know whats fantastic? It is all hard to quantify. Overall a good experience, Western Power is the only bad part of it. They were quick with permission and meter changes but awful in other regards - not people wise just their systems.
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Very quick response from all 3 firms listed. Big difference in price but 1 was of German manufacture.
Thanks! Terrific site.
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Customer service and value for money were the stand out reason for going with Sonnen, Dale as a sales consaltant was excellent unlike sales people from the other companies we spoke to. I would recomend Sonnen to everyone I know that is looking at solar
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Very good, no hesitation of recommending them, will be using them for another install.
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The only reason I have given a good instead of fantastic for value for money and quality is that I haven't had the system that long, so far it has performed very well but only time will tell me wether I got fantastic quality and value for money. That being said I would not hesitate to recommend them to others.
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Only Sonnen contacted me from all the suppliers. They were negotiable and had good service. I was impressed with how quick they responded.
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I haven't heard from them for 6 weeks and they have provided no indication as to when the system will be installed.
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I was told it would take some weeks but as they were working in the area they had my system in and operating within 3 weeks. I am extremely impressed with this company and their service.
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Hi Finn,
I went with Sonnen based on price and service. They told me that the system would be installed in 4-6 wks, but it took about 8 wks to install. This wouldn't normally be a problem except we were a bit concerned with the June 30 deadline approaching.
The system was installed yesterday and they have installed a Delta inverter, when they originally quoted a Samil inverter. Again, this is not necessarily a problem, as long as the Delta is equivalent in price/ eficiency/ performance etc.
Thanks for your help.
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They were very professional in all aspects.
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The initial call from Luke was great, he was very helpful and answered all the questions I had. Then Luke went on holiday and the wheels fell off the company, no communication as to when the installer was coming around, when the installation date is, we are still waiting on that!! Even a call from a girl in the office asking if we had decided to go ahead or not, when we had already signed an agreement on the panels and inverter etc. not happy with the service so far. I will let you know how the install goes!!
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They broke two tiles and replaced them and broke another an sealed it up. Not too happy about that, also I checked the panels, 1 clip wasn't even holding the panel on a storm may have ripped it off. I still have unfinished paper work, Western Power states that they will install a meter in 6-8 weeks, the system was installed a week ago, legislation states that if the installation is not complete before a certain date coming soon you loose your REBs. 8 weeks is end of June will I make it if Western Power have not installed the meter.
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The solar industry is a minefield of companies some seem to be after your money and little else, it reminds me of the Government insulation scheme. Hopefully the good companies survive and continue to provide quality advice and service.
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