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Solwave Energy

Solwave Energy Reviews

4.8

Based on 15 ratings
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About

Please Note: It has been reported to SolarQuotes that Solwave Energy has gone out of business.

Edit 17/3/2023: ASIC Notice advises SOLWAVE ENERGY PTY LTD ACN 633 007 011 is In Liquidation

Solwave Energy was founded by Joel Pugsley. An Electrician of 17 years, 10 of which have been spent in the solar industry, Clean Energy council accredited Designer and Installer with real boots on the ground (and roof) experience.

Within an industry that’s almost lost to “marketers and sales-people’ we give a fresh perspective driven from our founders' wealth of product and design knowledge and trade experience.

Since our first project, it has been our goal to help Australian households and businesses make well-informed decisions on their solar projects – The choices that guarantee lasting value, exceptional, quality and an easy-to-understand process. That’s because we’ve seen far too many high-pressure sales tactics, dodgy installations and unsatisfied property owners to know just how important it is to maintain transparency and provide personalised solutions for every client. 

With a full in-house team to guide you from concept to completion, we make the transition to solar simple and straightforward. Our diverse portfolio of sales and installations includes custom-designed projects in residential, commercial and industrial properties across Brisbane, the Gold Coast and northern New South Wales and the greater Queensland area. We only work with the finest products and manufacturers in the market, and we’re continually growing, researching and developing our practices to ensure Solwave Energy remains at the forefront of an ever-changing industry.

Panels, inverter, battery and EV charger brands

Inverter brands currently installed

Inverter brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Solwave Energy Reviews (15)

Show Most Recent reviews from All time

Average Scores

4.7/5

Value for money

4.8/5

Quality of System

4.8/5

Installation

4.9/5

Customer Service

  • 5 star 10
  • 4 star 4
  • 3 star 1
  • 2 star 0
  • 1 star 0

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Original Review on 26-08-2022:

Solwave Energy Review

The whole process from start to finish was done in a very professional manner ,I would highly recommend Joel & his company Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Wayne: "Are you happy with the performance of your system so far?"

Yes very satisfied
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Very professional and reliable

Joel from Solwave was by far the most professional, reliable and responsive of the solar companies we had quote us. He has obviously invested in business systems to make his business successful.
Inverter rating: 5/5
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Great all round experience

Joel provided a couple of initial quotes but made a site visit to check out the house in person before finalizing the design.
The installation went to plan with everything completed neat and tidy and on time.
There was a slight problem with the internet connection for monitoring the system but that didn't affect it's operation and was quickly solved.
The system is working well despite the very wet weather over the last couple of months.
Overall a very pleasing outcome.
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Original Review on 08-05-2021:

Great installer nothing too hard

Joel was very persistent in contacting me and
Came across as genuine. His customer service has been great Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 3/5
Customer Service: 4/5

8 months later we asked Anthony: "Are you happy with the performance of your system so far?"

Pretty much
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Installation performed well, and on time subject to weather conditions

Sales and quotation process very good
Installation went well, installers were polite and punctual, subject to the very poor weather conditions that occurred at the time. Some changes had to be made to the layout due to min approach to roof ridge, but this turned out well.
Customer service very good, grid connection organised.
Some problems with Fronius in registering product and confirming warranties, but these all appear to have been at the Fronius end not the installers end.
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Joel and his team are Brilliant.

I found Joel a great help. I had already been to a few suppliers and did a bit of shopping around. I knew what product I wanted and Joel didn't try to sell me other products that he may or may not represent. He was straight up and factual.
He was able to install when I asked him to and turned up on time and on the correct day. Unlike most builders/trades.
He and his team were polite, punctual and didn't leave a mess on site. I found him great to talk to about the installation and his professionalism was outstanding. We had a few snags with setting up the inverter but Joel liaised with the manufacturer and all was sorted. I didn't have to do a thing.

I can not comment on after sales service yet as my install is only a few weeks old at the time of writing this but judging by his personality and demeanor I believe he will stay true to his word and come out and repair any issue that may occur under warranty.

I would highly recommend Solwave Energy to all looking at getting Solar.

Supplier Reply:

Craig thanks for the kind words, was great to meet you and your family.
Don't forget to set your reminder for your first free yearly service.
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Very honest and trustworthy

I finally found someone who I can trust. It’s a mind field out there and Joel put my mind at ease. Joel is an electrician and he was the person who I spoke to on the phone and was the person who installed my system. I am a builder by trade and I can see through dodgy contractors, I trusted Joel from our first conversation. I would definitely recommend Solwave.
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Great Company, Excellent Work

I was referred to Solwave Energy by Solar Quotes. I liked the fact that Joel was not a “solar salesman” but owns the company, has installed solar himself and knows what he is talking about. Joel offered to come out to my home, which other companies would not do.

During the consultation Joel discussed what my requirements were, the panel placement, type of inverter and explained the whole process in detail. He did not hesitate to climb on the roof to check measurements.

The installation was quick and efficient, I was kept informed during the whole process by Joel and his crew. Joel organized all paperwork, grid connection and approvals etc. I also appreciated the after installation follow ups by Joel.

I felt very comfortable with my decision to accept the quote to and have Solwave install my solar system. I found Joel to be down to earth, likeable and very informative.

I cannot thank Joel and his crew enough for making my solar experience stress free from start to finish.

I would not hesitate to recommend Solwave Energy to anyone looking to have solar installed.
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9.99 kw system

How easy was that ! Joel and Jai did the best job and easy to deal with all the way through. Joel was one of two that bothered to visit me for quote and information prior to installation. The other one that turned up didn’t even bother to look around , Two didn’t even bother to turn up ! The finished product looks fantastic with black anodised panels that looks just so good on my new painted roof. The system is cranking out all the power I need with plenty feeding in. I’ll be recommending Solwave Energy Solar to anybody that asks.
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Great system and service

The system was the best quality for a great price. The service was fast, efficient and on time. I highly recommend this company.
Inverter rating: 5/5
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Thorough installation and great service

Joel, the business owner was very responsive and came down to the site for the initial assessment and sales pitch. I found him to be very professional and competent about solar tech. The installation was scheduled for a week after the initial visit.

Joel and Jay installed the panels and inverter over two days. They were very meticulous and thorough. I am glad they took time to do a good job.

After installing, I had to wait three weeks for the electricity retailer to change my meter to properly utilize the new solar system.

Overall I am very please with the outcome.
Panel rating: 4/5
Inverter rating: 5/5
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We have made a right choice with Solwave

We were very impressed with Joel Pugsley's approach. He was not pushy at the consultation, did not badmouth competitors, as some other consultants did. The explanation was honest, thorough and comprehensive. Joel suggested a different placement to what we initially planned, he took into account real-time shading and our roof configuration.
The installation process was efficient and professional, even though our roof tiles are old. We also had a hot water timer installed.
After service is great, too. Joel consulted us on the providers and promised impeccable customer service should we require it.
Overall, we are very impressed and happy to have chosen Solwave!
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Helpful and easy to get a hold of

Joel was referred to me and it made the job easy. He was on time, respectful and has no issues answering any after installation inspections. Have since recommended him to anyone who mentions the word solar!
Inverter rating: 5/5
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Great value and easy to deal with

I can't rate Joel highly enough, right from the beginning he was easy to deal with, knowledgeable and honest. His quote was extremely competitive and Joel was always happy to answer any of the questions I had. The installation went smoothly and Joel did all the paperwork for the grid connection and assisted with options for energy retailers. Even after everything was completed he's still been happy to answer my queries.
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Should have done it sooner!

I did a lot of research before committing to solar probably to much. Joel was amazing. Well price, Punctual and got the job done in no time he was easy to deal with and is great always takes a call from me still if I have any questions. Thanks again Joel.
Panel rating: 5/5
Inverter rating: 5/5
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