Soltek Energy

Soltek Energy Reviews

4.5

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About

Soltek Energy is a leading provider of solar power solutions throughout Australia in both commercial and residential environments. The company has a team of specialist renewable electrical engineers who are experienced in solar technology. The Australian company aims to help customers lower their energy bills while reducing their impact on the environment - both things that can be achieved through a high quality solar power system. Soltek Energy is accredited by the Clean Energy Council, giving customers assurance that they are getting the best possible service and expertise. The company can also offer advice on making the most of government rebates and incentives.

Reviewers report paying: $8,208 - $11,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

Battery brands currently installed

Battery brands previously installed

EV Charger brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Soltek Energy Reviews (639)

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Average Scores

4.4/5

Value for money

4.6/5

Quality of System

4.5/5

Installation

4.4/5

Customer Service

  • 5 star 189
  • 4 star 385
  • 3 star 57
  • 2 star 5
  • 1 star 3

Great service great price

Start to finish the process was easy and a pleasure!
Panel rating: 5/5
Inverter rating: 5/5
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Swift and efficient installation

Sales process was quite simple, no lengthy proposal which had us bamboozled, in fact the Sales person wrote down basic details on the inside of the sales folder which I was ok with.
Installation went well, installer and myself had common interest in that we both support West Tigers in NRL, plus he was good in explaining how the app works. His team were punctual and they finished the job ahead of schedule being a Saturday.

Now the customer service post installation I found very poor. No person informed me about installing a smart meter with our Energy provider, I sent 2 emails to the company (after googling) on this matter and received no reply, I also lost the layout plan on the app which was there on installation day, once again no reply from Soltek. There was no checklist issued to me, The sales rep told me he wasn't sure if the relevant person had lodged the documents as he only works part-time. As system was installed on 8 Nov it was nearly a month later that I received a copy of the documents they had just sent to Origin with a request to expediate the matter, Turns out I had to also complete a form last night and after being issued an ID number Origin this afternoon confirmed they'll be here on 2 Jan 2025 to install smart meter. Hence it will be nearly 2 months after the system was installed.
Heaven forbid if I need to contact them down the track for any form of service. I just got the impression that once they got our money we were left to work things out for ourself whilst they purely focus on new business.
Inverter rating: 5/5
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Good job done by a bunch of nice guys

Everything went as expected. The quote was reasonable and they took the time to talk through benefits of different options. Panels were installed landscape, which meant could get maximum capacity out of the roof space. Other quotes were all portrait so less panels.

The installers were genuinely nice people.
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Bang for Buck

The job was a replacement of an old array of solar panels and inverter (17+ years old) with new panels and a battery. Also included was the integration of an existing array of LG panels that are approximately six years old.

The Soltek team did a fantastic job from start to finish. They arrived early and left late and most importantly left the site clean and spotless. The install for both the solar panels and battery went to plan with a minimum of fuss and bother and was a very professional neat and tidy job. Very happy with the outcome.
Panel rating: 5/5
Inverter rating: 5/5
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Satisfied customer

Good explanation of the options. Smooth installation and overall professional service.
Panel rating: 5/5
Inverter rating: 5/5
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Nice Work

Quoting was good, installation was perfect, and customer service was good.
Panel rating: 5/5
Inverter rating: 5/5
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Soltek Solar

Quick, easy, well priced and concisely explained.

Installation was exactly as described.

Would go with Soltek again any day.
Inverter rating: 5/5
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Quality installation

Positive experience with quotation, explaining pros/cons for each of the solar panels and inverters at each price point, optimal panel layout and considerations if additional bf more panels or battery later. Quick turnaround, installers professional, polite and clean. Arranged grid connection and smart meter install as part of service.
Panel rating: 5/5
Inverter rating: 5/5
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Great system and service

Good, knowledgeable sales person, and good installer and installation process. One issue after the smart meter was installed, but it was corrected immediately.
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Great installation and looks great

Sebastian and his installation team did a very thoughtful installation. Whilst there were some initial nerves about our roof tiles, they carefully installed the rails and only needed to replace one tile. Fantastic!

System looks great on our roof.
Only now waiting on details of how to use the Sungrow app and installed meter to monitor our usage and output to the grid. All in all a very professional experience in an industry that is known to have many shoddy operators.
I recommend Soltek highly.
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Great Install

Sales / quoting. : Showed how we could save more electricity by installing Heat Pump hot water
Installation started on time. Had a few days delay due to high winds. Job site cleaned when work completed.
After sales service has been excellent.
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SMOOTH PROCESS FROM QUOTE TO INSTALLATION

I obtained 3 quotes. One installer did not want to quote and Solar Quotes provided a replacement installer. I ended up selecting Soltek Energy because of the choice of options and reviews. I chose Winaico panels with Enphase microinverters. Installation was completed within a week of accepting the quote. It was all completed in a day. A week later Soltek installed my heat pump, completed within a few hours. The whole process was seamless.
Panel rating: 5/5
Inverter rating: 5/5
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Soltek Experience

The Soltek sales person was on time and had a detailed inspection of premises. Sat down and discussed how the technology works and what options we could have in size and quality of components
The quote that arrived was very detailed with a range of size, quality of solar panels and inverters, this allowed us to choose what we thought was the right system for us. There were about 9 options provided with one recommended. We went with the recommended one
The installation team were prompt and efficient. The electrician explained what he was doing and worked with us with actual inverter location and conduit options.
I had one small problem with the app that didn't show consumption, Soltek rang me back and helped to fix the problem. It was actually a software problem in the app with the inverter company. This was fixed in a day and everything is working fine.
I highly recommend the process and company
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 22-09-2023:

Efficiently installed solar panels

Salesperson came to site and went through the solar panel options and inspected the layout of the tiled roof and advices on power size options. We have an unusual 2 phase supply to the house.
Installation was done in an afternoon on a tiled two storey roof breaking only a couple of tiles.
Service was good after install and supplier arranged grid installation and inspections.
Read the contract fine print. This installer had fair payment terms compared to others. Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Glenn: "Are you happy with the performance of your system so far?"

Has performed well over the last 12 months
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Terrible customer service and after sales support. Buyers beware!

We had previously used this installer for our original solar system some 8 years ago. We thought we'd use them again to add on new solar panels, upgrade the inverter and install a battery. Unfortunately this time round, it was such a bad experience!

Looking back on it all, the installation team didn't seem to be too experienced and the process all seemed a bit piece-meal. The electricians kept having to call back to the head office to get instructions on what to do and how to install things... this should have been a warning sign, but since our previous installation all went well, we didn't think too much of it at the time and trusted the company and their staff (mistake number 1). One of the installers even fell through an awning during the installation (which he shouldn't have been stepping on in the first place!) Thankfully he wasn't too injured!

When the job wasn't completely done (as the installers needed to come back later in the week to complete some small tasks), Soltek was quite forceful in demanding the remainder of the payment be sent through despite not completing all the work. As they had provided good customer service previously and as the bulk of the installation was done, I trusted that they would follow up in a timely fashion and get all the work done, so I proceeded (foolishly) to pay the remainder of the balance. Boy was that a bad move! (mistake number 2)

After having the battery installed, the house was consuming twice as much energy whenever the battery was being used. When we tried to contact Soltek about this, they completely disregarded our concerns, outright lied to us that the system was working correctly when it wasn't, and then went on to blame SolarEdge for the system malfunctioning... a brand new inverter and battery which was incorrectly installed by Soltek! They didn't have the manpower, technical knowledge or decency to properly troubleshoot the issue with us or SolarEdge. We had to contact SolarEdge ourselves to escalate the issue further. Eventually (1-2 months later) SolarEdge thankfully sent out their own technician to review the installation as the Soltek worker that was sent out "couldn't find any problems with the installation". Indeed the system was incorrectly installed (incorrectly wired) and it wasn't even initialised properly! The SolarEdge technician was able to promptly diagnose and fix the wiring and now, finally, the system is working as it was designed to.

3-4 months on, we still have cracked roof tiles that have not been replaced (we have spare tiles ready), the system layout still has not been updated with SolarEdge, and radio silence from them about when they would complete the remaining work.

We wished that we could give glowing reviews to Soltek, as our original experience with this company was very positive, however 8 years on, it seems that they no longer value their customers - poor customer service, poor after sales support, poor communication, outright lies after receiving payment for a botched install.
Panel rating: 5/5
Inverter rating: 4/5
Battery rating: 4/5
EV Charger rating: 4/5

Supplier Reply:

Thank you for your review Nam.

Integrating an 8 year old SolarEdge System to the latest technology has it flaws.

We required the help with SolarEdge as certain parameters within the inverter were required to be set up backend, lucky Soltek has a great relationship to sort issues out.
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Soltek installed our solar panel and storage system - a second time

Quoting was smooth and the ensuing negotiations pleasing. Commitments were kept and timelines adhered to. Both the salesperson and the installer did an excellent job and we are now up and running.

Supplier Reply:

Thank you Katalin
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Original Review on 19-04-2023:

Excellent pre-purchase advice, quote format, installation and follow-up

Sales rep Damien was an engineer who had detailed knowledge of all panel, inverter and battery options. Quote included three panel / inverter options and three battery options. Discussed pros / cons of each option. Installation in one day was seamless with strong lead-hand Patrick who took care of the details. Very good after sales service including set-up of SolarEdge monitoring system on computer and phone. All paperwork with retailer was handled by Soltek including installation of smart meter. Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 4/5

Supplier Reply:

Great feedback Paul; its the Soltek way; review your desired outcomes and objectives and review all of the options to allow you to make an informed decision. Education is the key and we are thankful that you entrusted this important decision to Soltek.

15 months later we asked Paul: "Are you happy with the performance of your system so far?"

Yes, works very well, system management excellent (ie house, battery, export). SolarEdge app (phone and PC) is great.
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Disappointing that it has taken so long to get the meter changed and battery is still not connected

Grid connection was not organised as promised and no promise to connect battery.

Supplier Reply:

Hi Debbie,

thank you for your review.

Grid connection was arranged, your issue was that the time it took your Supply Retailer to change the meter was the issue. This is out of Soltek Energy control.

With regards to connection of a battery we are a bit confused about this as you never ordered a battery.
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Tesla PowerWall Purchase and Installation after 3 years of solar production

Mike at Soltek was great to deal with. Competitive pricing and solid information provided in relation to any queries. Very timely and extremely professional installation - they did a great job in a "busy" area. A real pleasure to work with on this project. Would strongly recommend - thanks Finn and team for the steer!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
EV Charger rating: 5/5
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Excellent installation

The sales quoting process was quick and succinct.
All details of the various solar panels and inverters and batteries were clearly written and tabulated.
It made choosing the right solar panels for my home easier.

The technicians were punctual. They were polite and friendly. Did a good job. They were careful not to break any tiles and they cleaned up after their work.

The technician showed me how to turn off the inverter and how to check the inverter status. He answered my various questions.
They helped organize the grid connection after the installation.

There was a small problem with the battery not talking to the inverter but Soltekenergy helped rectify it.
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Original Review on 07-07-2023:

Excellent installer, with great follow-up service & a beautiful, neat installation

We used Soltek for our solar installation on an older house in the Eastern Suburbs of Sydney. The Sales and Quoting process went very smoothly. The Sales Person made phone contact on the first business day after doing the "three quotes" with SolarQuotes. He visited our home on the following day and we talked through possibilities for panels and inverters. Ours was a straightforward design, since we had only two, rectangular, 30o sloping, west-facing roof sections to place panels. (There is an Edwards Solar Hot Water system on the small north-facing roof section, that provides hot water for two of us for about $10-$20 per year, at current rates.) The matrix quote for panels and inverters made it easy to see and compare costs for 9 different systems. This initial quote really helps you decide how much you want to spend and where to make compromises. Our main focus was to install as much "power" on the available roof area as possible, since our earlier (2010) solar system was only 2.34kW (12 panels at 195W each) and we realised that in real world situations, much more power was needed to run various electric appliances e.g. RC air-conditioning uses about 2.0-2.4kW, the dishwasher about 2.4kW, a column heater from 1.2-2.4kW, the oven about 2.4kW etc. We wanted a system that would fully power the operation of some of these appliances. We were able to get an 8.8kW system. We ended up going with "entry-level" panels that we are very happy with i.e. 20 Jinko Tiger N-type All Black 440W panels with a "top- end" SolarEdge SE8250 Home Hub Inverter with Power Optimisers for the panels. The installation occurred about 2 weeks after the site visit (but we may have got in on a cancellation). The installers were polite, helpful, careful and installed the panels where we wanted them i.e. high up on the roof sections. They arrived a bit later than we expected (due to finishing a previous job), but finished our installation of 20 panels and inverter within the day. The work was very neat, including the alignment of panels and the cabling. It took a repeat visit a few days later to get the system up and running, apparently because of a mislabelling of something within the inverter during its manufacture. This was easily sorted out by a phone call. Then, a few days later, there was a bit of a problem (some sort of optimisation / configuration issue), but this was fixed remotely by SolarEdge. We were very happy with the follow-up service by Soltek, after installation. The system has been running now for 7 weeks during winter, without any further problems. The system is performing as predicted in terms of power output. We are regularly getting (winter) 4-5 kW maximum output, well above the 2.4kW needed for appliances. We were already grid-connected and had a Smart Meter (with our previous solar system) and Soltek arranged the Connection Application with AUSGRID for our new system and forwarded the Contract Notification Letter to us. Soltek provided us with the required paperwork for the CCEW (Certificate of Compliance - Electrical Work), as well the "Soltek Energy Workmanship & Installation Warranty Certificate", serial numbers of the 20 Jinko panels, a Tax Invoice & Receipt. The SolarEdge Home Hub gives access to the SolarEdge phone app, which allows real time monitoring of power production, power usage within the house and power export to the grid. This is really useful if you want to maximise self-consumption of your solar power, which is the key to its financial benefits. We had some shading issues on one of the roof sections (chimney in winter), but it appears that the optimisers are dealing with that quite well, based on the panel-level monitoring which you can also see with the app. Incidentally, we were advised to have some spare roof tiles handy, in case of breakages, with heavy panel & heavy people during installation. We bought 20 from RoofTileRecyclers (Prospect, Sydney) and about half of these were needed. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Fantastic feedback, thanks Jane. We greatly appreciate you taking the time to provide us with such in-depth feedback. Our best wishes into the future with your system.

10 months later we asked Jane: "Are you happy with the performance of your system so far?"

We think the system has performed to our expectations or, more importantly, to the predictions of system performance as provided during the documentation. The monitoring app with a graph showing actual monthly output in MWh compares well with the predicted average monthly output. About half the months had slightly greater production than predicted and about half had slightly less production than predicted. It is likely that this is the result of monthly variability in weather.
We have had no problems in the 12 months since installation from the SolarEdge Inverter, from the Jinko panels or from the SolarEdge app. (Just remembered, maybe I had to ring up SolarEdge once for them to do a remote re-set when the SolarEdge app wasn't working one day. It was fixed straight away.)
I would recommend getting the biggest system (panels) your roof can take, if you can afford it, since you are unlikely to regret the excess solar generation, especially if you do get a battery.
(We previously had a small 2.34kW system dating from 2010 and, whilst it helped reduce electricity bills, most heavy energy using appliances require 2.5kW each, so such a small system doesn't even cover one appliance.)
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10kw micro inverter installation

Sales person presented simply, hand sketched summary of system with no frills spreadsheets or software . Sales person was an installer/electrical engineer and was able to inspect power board and check if additional work required that others who quoted were not able to do.

Installers were punctual and communicated delays due to weather. Good quality installation and followed up with grid connection. Made changes on site to panel layout so system size maintained.
Panel rating: 5/5
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Excellent product and service.

Every aspect from the initial quote through to the actual panel installation with Soltek has been efficient, professionally conducted and well communicated. The quoting process was clear, thoroughly informative, not just "sales talk". Only waited about a week before a very knowledgeable team arrived to do the installation. They were well organised, polite, kept us informed of each step they were doing and finished the job to a very high standard.
Customer service and followup in arranging grid connection etc with our provider has been excellent.
Overall, we could not fault the quality of the product we purchased nor the service we received from Soltek.
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Completely our choice

The sales consultant was punctual, polite and patient. He answered my questions and informed me of all the options available to me, in terms of cost and quality, for both panels and inverters. And then followed up with a detailed written quotation.
The installers were polite, hardworking, tidy and professional, staying til early evening to finish the install on the same day.
With regard to the grid connection, I did need to chase that up, but once i called them, they were very prompt in putting in the request to my provider.
Overall, I am very satisfied with my experience with Soltek
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Soltek to the rescue!

Quote was great in comparison, very professional the salesman and gave us information on all aspects of the installation process.
Customer service great installation went smoothly very tidy no rubbish left.
Efficient and organised our grid connection and the app for us to check how our solar was performing each day.
Panel rating: 5/5
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Great information and installation experience

Quote process was very informative and Mike took lots of time to explain everything really clearly. Although I had another quote that was more expansive and detailed, the Soltek quote was a long way below and compelling, so we decided to go with them. Everything arrived and was installed as expected and on time. Love the app showing us our energy generation vs consumption - it's strangely addictive!
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A great solar system

Damian was very knowledgable during the quoting and answered all my questions clearly.

The installation crew were polite and worked hard, they delivered a quality system neatly installed.

Soltek organized the solar connection/ meter very efficiently. They also installed the system on the day requested.

The system is producing better than promised so I am very happy overall.

My only complaint was that the roofing crew broke a lot of tiles by trying to remove the tile nail by pulling on the tile. They said the tile nails were longer than usual which is why so many tiles were being broken. When I found out what was happening I provided a pair of pincers to cut the nail or pull it out without breaking the tile. Up to this point every tile with a nail was being broken.

This was a new roof so I wasn’t happy that so many tiles were being broken and that the roofing crew didn’t consider this to be a problem. They would have happily continued breaking every tile with a nail. Apart from this I was happy with the quality of the installation.
Inverter rating: 5/5
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An imaginative solution to a seemingly impossible solar installation.

The installation was a 6.6 kWh system for the use of the middle level unit of a three unit concrete residential strata property.
The panels with micro-inverters are on the roof of the four level structure and the switchboard and meters are located in a concrete walled room in the basement.
It was found that all the existing wiring in the building between the air-conditioning units and telecoms equipment on the roof and the switchboard room in the basement had been laid during the construction of the building and there was no void through which to run the wiring from the micro-inverters to the meters. It was also determined that there was no other way to run the wiring from the roof to the basement, internally or external to the structure, that would be code compliant.
Initially it was thought that this was death a sentence for the project, but after further examination of the existing electrical set-up on the roof, Soltek came up with the idea of connecting the micro-inverters to the circuit providing power to the air-conditioning unit through a sub-switchboard installed on the roof. This proved to be feasible and the installation proceeded in that manner.
The physical installation itself was conducted as scheduled without any inconvenience to the residents of the units.
The system was operational immediately after completion of the physical installation, generating power for domestic use, monitorable on the multi-inverter software application.
With the subsequent installation of the smart meter by the electricity retailer, it is now possible, using both the retailer's and the multi-inverter's software applications, to monitor power generation and the amount drawn from and fed into the grid on an hourly basis.
Panel rating: 5/5
Inverter rating: 5/5
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A great experience in a complicated area.

Smart, clued up, both best n cheapest of 3 quotes.
Did it in a day and advised on application and paperwork, Smart nice people.
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Awesome from start to end

Had a customer service rep come out to the house, look at the property and then sit with me and explain differences in systems etc.

Booked about a week later and 2/3 weeks after that the installers came. They were so professional, genuinely nice people and they took their time to explain anything and ask questions etc.

Really happy with the system, the app and how easy the whole process was.
Panel rating: 5/5
Inverter rating: 5/5
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Good quality service

Salesman came to visit and took the time to explain options. They were responsive with information requests and competitive with price. Installation was prompt, efficient and professional.
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Very happy using Soltek to install our new solar energy system

We were very happy with the sales person and the communication from the company. I had a million questions and the sales person was very helpful.
Due to the busyness of the time of year - before Christmas - our appointment was put back twice, but all good.
Installation was seamless and installers worked hard and did a great job. They arrived on time and were respectful. Three installers completed everything by 3pm in one day.
Everything went as planned and communication was timely.
I have recieved all documentation as promised and Red Energy has installed the new smart meter already for remote monitoring. The SolarEdge app works well to tell me what the system is producing and what we are consuming from solar and the grid.
Very happy with our purchase and the panels look great on the roof - when you notice that they are there!
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Quality company

The information provided from Soltek during the quotation process was exactly what need. Easy to understand while still presenting technical information.
The installer turned up on time and did a really good job.
In 5 days since install it has produced more power than estimated.
Very happy customer
Panel rating: 5/5
Inverter rating: 5/5
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Pre-sale performance very good; post-sale performance less so

All three companies that I obtained quotes from had excellent and very responsive salespeople. Soltek's salesman was marginally better with his answers to technical questions and persuaded us to buy a Solar Edge string system with optimisers instead of an Enphase micro-inverter system. (Another company had also recommended a string system with optimisers over a micro-inverter system.) The presentation of Soltek's quote for several alternative systems, with equipment from various manufacturers, showed their technical features and prices in the way that made it easiest to compare them. Finally, Soltek agreed to a discount to match another company's quote.

Just before accepting the quote, I realised that a small group of PV panels on the western roof might be vulnerable to shadow from a chimney and a basketball backboard. Soltek's salesman proposed a modified positioning of those panels, but no decision was made.

Our installation was booked to start at 9 am on a Thursday, as I had told Soltek that that was the only day that I could be on site. At 10 am I called Soltek to find out why nobody had turned up. It emerged that, because on the Tuesday rain had been predicted for the Thursday, Soltek had decided to postpone installation to the Friday. However, the installation supervisor had forgotten to message me to tell me that.

Because I could not be present on the Friday and I needed to know where Soltek planned to place the panels on the western roof and the battery, the installation supervisor reluctantly agreed to visit the site on the Thursday afternoon. The supervisor wanted me, instead of him, to make the final decision on where to place the panels on the western roof. I said that I would leave it to him to work it out with the salesman, as I would rely on Soltek's technical expertise. The positioning of the battery was decided largely because the only alternative position would have incurred additional cost, which I had not been told to expect.

The installation appeared to have been carried out well. Everything was very neat.

Once the installation was complete, I received an email inviting me to register for Solar Edge's online monitoring app. To my surprise, it referred to a 10.14kW system, not a 13.33kW system. (The generation system is 13.33kW and the battery is 10.14kW.) I registered and could immediately see how the system was performing.

The next day I received another email inviting me to register for Solar Edge's online monitoring app, this time referring to a 13.33kW system. I emailed Soltek about this and was told that the person who sent the second invitation wasn't aware that someone else at Soltek had already sent me an invitation. Subsequently, I asked both Soltek and Solar Edge which invitation I should accept, but so far neither of them have responded.

A week after the system was installed, when I was away for a few days, the monitoring app showed that the system had stopped generating. When I got back home I took photographs of the inverter (which has 3 indicator lights, but nothing to say what they mean) and my electrical switch box and emailed them to Soltek, asking for advice on whether the system was working and, if not, how to make it work. Soltek directed me to the part of the monitoring app that re-establishes the connection between the system and the internet. When I couldn't reconnect the system, Soltek referred me to Solar Edge's support.

My conversations with Solar Edge's support ended with it saying that I needed to get my internet service provider to reconfigure my modem (router). I spent a lot of time communicating with my ISP, but couldn't achieve what Solar Edge said that it needed.

Several more communications with Solar Edge and Soltek ended with each of them referring me back to the other to solve the problem.

Eventually I carried out an online search and found another installer's advice on how to restart a Solar Edge system. Following those instructions, I opened my electrical switch box and - with a bit more research - worked out that the generation system had tripped the main switch, so the Solar Edge system was not working at all. Once I switched it back on, I was able to reconnect the monitoring system and see (a) that the generating system had not worked for about a week and (b) it was now working.

The net result of all of this was that I was left with the impression that, once the system had been installed and I had paid for it, Soltek didn't want to be involved any more. Apart from directing me to Solar Edge support, it simply didn't answer my questions. Worst of all, it was obvious that Soltek's engineer had not bothered to look at the photos I emailed to Soltek when I got back home, from which she could have seen immediately that the system was switched off. (It's extraordinary that Soltek didn't raise that as a thing to check as soon as I contacted it.)

Solar Edge's support also missed the obvious check to find out whether the system was on or off. Its advice to have my ISP reconfigure my modem (router) was obviously wrong.

The bottom line: I am happy with the Solar Edge system, which is working well. However, I've learned that it's largely up to me to understand how to manage the system and solve problems, with unreliable support from Solar Ege and no support from Soltek.
Panel rating: 5/5
Inverter rating: 4/5
Battery rating: 5/5
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Great communication and smooth sailing installation

It was great to have a face to face appointment with the sales person who we could ask questions to. The quoting process was extremely easy to view.
The installers arrived ahead of schedule and were very tidy and careful. A few tiles were broken but these things happen.
They were great at answering any of my questions and showed me through the solar app on their phone so I knew what to expect once I downloaded it.
Soltek were very efficient and responsive overall.
Panel rating: 5/5
Inverter rating: 4/5
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Smooth Sailing with Soltek

Sales quoting process was simple and i was give n 2 other options to decide from which didnt corner me into one system.
The consultation from the start was very informative and factual and all options laid on the table.I asked MANY questions and they had a quick and informative answer for all my questions which helped me a lot in my final decision to go with Soltek.
Installation went very smoothly , taking a bit longer due to weather and shortness of staff ( which is a common issue these days) .Installers were punctual tidy and lovely people to deal with.
Customer service has always been good with Soltek , but it took a bit too long to get me connected to the grid. It took a few weeks for this to happen and when the process started it took my provider more than 3 weeks to book a date to install the new .Powerboard so I can start selling to the grid. It actually still has not been installed and is due to be installed tomorrow ( over 1 month after my system had been installed on my roof). This is my only negative comment and was not 100% the fault of Soltek. Red Energy is my provider and they took too long in my opinion to arrange connection after they were advised from Soltek.
Panel rating: 5/5
Inverter rating: 5/5
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Soltek Energy all round good service

the people from Soltek from office staff ,salesman and installers went out of their way to have the system chosen up and running in the shortest possible time, so a big thank you, the system is performing as we were informed it should ,thanks again
Inverter rating: 5/5
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Only installer who wanted to visit the site.

Wouldn’t think twice about recommending the team at Soltek.

Competitive on price, gave honest opinions and didn’t try to up-sell.

We asked three companies for quotes, 1 never returned our calls, 1 refused to do a site visit, whilst the team at soltek had no issues in working around the on going renovation and the access issues at the property.

We had a 10.3kw system installed, with a solar edge inverter. The recommendations and opinions were consistent with reviews and advice on this site. I’m not an expert on solar panels or inverters but confident that after a year of operation we got not only a good deal, but good equipment.

We are now considering a battery and can’t see myself using any other company to install it if we go down that path.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 05-01-2023:

Good quick installation

Soltek quoted quickly & explained all aspects and alternatives in the quote. Installation happened very quickly and although there was a glitch with some panels not connecting, this was soon sorted out. The installation team was very committed to making sure everything was working.

After installation, we felt that energy production was lower than it should be & Soltek was not as responsive as we would have hoped in relation to this concern - probably due to Christmas shutdown. After Christmas we got in touch with the inverter support desk (Solaredge) who remotely reset the system and it is now performing perfectly. That is, it was an inverter issue rather than an installation issue. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 4/5

Supplier Reply:

Thanks for the feedback Michael and extremely glad that the initial glitches were overcome. Please enjoy your many years of energy savings.

10 months later we asked Michael: "Are you happy with the performance of your system so far?"

After 12 months the system is working as expected & going well.
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Straight up, minimum hassle, works as expected.

No fuss quote.

First installer team cancelled twice. First time because of the weather, second due to injury. So there was some delay until the the replacement team were able to do the job. They did a great job on what was a challenging site.
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Original Review on 22-12-2022:

Early installation

Quote: This was fast and very informative.

Installation: Punctual ,Polite and very tidy.

We could not fault the customer service. The recalibration was all organised after install. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thanks for choosing Soltek Energy to assist with this important decision Dennis and we're sure you will enjoy the savings for many years to come.

10 months later we asked Dennis: "Are you happy with the performance of your system so far?"

Yes, the system performed beautifully at first and then our meter was Changed to a smart meter and that seemed to change the readings. We also received a message from Soltek Energy saying that the new meter was giving incorrect readings. I contacted AGL and they didn't seem particularly interested so I spoke to a qualified electrician. He had a look at our meter board and found that the meter had been connected in reverse! This was corrected and everything was back to normal . From that point the system performs perfectly. I am very pleased we selected Soltek Energy, .as they also send us a monthly report on our system and we find this very informative. I hope this gives you all the information you need. Regards Dennis Brown
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Seamless Process

Soltek was one of two companies who came to meet me in person to provide a quote and talk through options. The process was very seamless and installation went well. Customer service team was responsive and overall easy to deal with. Happy customer.
Inverter rating: 5/5
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Original Review on 08-12-2022:

A very easy choice.

I did quite a bit of research before I got quotes on the solar system. I obtained four separate quotes and conversed with each quoting Company. I had the most confidence in Soltek and proceeded with them. They were quite amenable to changing specifications of the system to better suit our needs and we settled on an end cost and installation outlay. Once agreed, nothing changed.
The installation was arranged very quickly and the contractors arrived with everything needed for their task. All three immediately set to work after assurances from me that we were of the same understanding. All workers were happy, polite and didn't mind answering my (many) questions. The work was completed much faster than I expected and I am very happy with the appearance and quality of the work done. They completely tidied up after themselves and even took all of their own rubbish away to be disposed of elsewhere.
Soltek organised for the installation of the smart meter from our power distributor after receiving all details from us. All necessary information was passed between us before the installation process began. We we thus aware of all requirements in advance. The smart meter has not yet been installed but we are not in any hurry for that to happen. Soltek are not responsible for the grid connection.
The system appears to be working very well and we are very happy with the whole process. I have since recommended Soltek Energy to two others and I would be happy to recommend them to anybody contemplating a solar install. Original ratings

Panel rating: 3/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thanks for the feedback Patrick. We are thrilled that Daniel and the installation team were able assist and provide you with a fantastic solar system for many years to come.

10 months later we asked Patrick: "Are you happy with the performance of your system so far?"

Not really. I have not seen the expected reduction in electricity bills. See the notes above.
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Happy

Damien came to the house and talked through all the options for us. He did not try to push any particular system and was good with the pros and cons. He provided a quote with three options. Installers were punctual, helpful, friendly and professional. Soltek was helpful all the way with grid connection. Because of our three-level roofs with some shadows at various times of the day and the small size of our system (5.13kwh) we opted eventually for the Enphase system of micro inverters with Winaico panels. It is far from cheap but the most practical solution as the output of the panels does vary during the day. So far, a month on, we are getting around 80% (3.7-4kwh at peak) as expected and finding that is plenty of energy for us (we have retained our instant gas hot water system), as we are home during the day.
Panel rating: 5/5
Inverter rating: 5/5
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Quality and professional installation

Daniel the energy consultant actually came to premises before quoting. Was knowledgeable about the options and provided quotes for different panels etc.
Installation flawless. Went to schedule.
Only one issue to do with mis communication about existence of battery and requiring a special part for 3 phase they didn't have on the day. Was installed the next day..
This installation was an expansion of existing system installed in 2018.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 4/5
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Excellent customer service

All the staff we had to deal with at Soltek Energy were friendly, helpful and professional. Damien Slaven (sales person) explained everything clearly and simply using diagrams without using any pressure to purchase for example scare tactics.Rebecca Slaven and Cindy in their main office were readily available and very competent in handling our concerns.We would recommend this company.
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Great company to deal with

Great quoting and Design experience with many options. There were some issues with the ordering / installation no biggee, which took a few iterations to get the intended outcome. Good service and follow up. System is working very well. Happy Days!
Panel rating: 5/5
Inverter rating: 5/5
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Highly recommended Soltek.

We received 3 quotes with Damien from Soltek the only salesman to visit our site.
We chose the middle costing as while Solarpro was more complete in the amount of information supplied the extra cost could not be justified. HelioEnergy was by far the cheapest but was greatly lacking in component details, this ruled them out because even when I questioned them for more details it was not forthcoming.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent communication, smooth installation

Doug from solar quotes was always quick to respond to my numerous questions and quote changes.
Installation was arranged in under a week.
The actual install was carried out in an extremely efficient, friendly and professional manner.
Inverter rating: 5/5
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Sales person explained all aspects very clearly. Installation struck an initial snag because installer was at first reluctant to install inverter in location which I had agreed to with sales person.

Sales/quote process was clear and effective
Installation struck an initial snag because installer did not want to install the inverter in the location I had agreed to with the sales person, but it was sorted out satisfactorily.
Customer service was extremely supportive and ran smoothly
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