Solenergy Group Pty Ltd Reviews
About
Solenergy is a leading solar retailer offering a simple turnkey approach to installing solar to your home or business.
A Clean Energy Council Approved Solar Retailer, Solenergy is a trusted, family owned and operated Aussie business.
We pride ourselves on excellent customer service, trusted global brands and quality installations with industry leading workmanship warranties.
Reviewers report paying: $5,100 - $7,500 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
Battery brands previously installed
EV Charger brands currently installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Solenergy Group Pty Ltd Reviews (207)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 114
- 4 star 85
- 3 star 6
- 2 star 1
- 1 star 1
View Timeline
19 November 2024
12 October 2024
Fantastic to work with, even when things don't go right
Solenergy were fantastic to work with from beginning to end. I had a couple of challenges on my side getting ready and Lisa was very understanding and helpful. The overall setup was designed well with great communication, and installation went without a hitch. After I found a leak near one of the panels during heavy rain, Nick and the crew even came back to check it out and determined it probably wasn't related to their install, but siliconed it up and didn't charge me regardless.Great company who care about doing the right thing by their customers. Would definitely recommend.
13 August 2024
Practical advice, great sales support and professional installation.
Thank you to Adam and the team for an excellent experience from the first call to the final installation and commissioning. Can’t fault this company.07 August 2024
Fantastic overall experience!
I've had an overall fantastic experience with Solenergy. Mark was very approachable and accommodating, happy to adjust our system/quote to ensure we chose the right system for us. He was flexible on brands/models but provided guidance on who he recommends. Their price was competitive with other quotes requested. Steven and his team installed the system efficiently but to a good quality, and were happy to explain everything as they were going. We have just had a government inspection of the setup (battery, panels, inverter) and they noted that it's one of the best installation they've assessed and given it as high score as they could. Overall 5/5 and would happily recommend Mark and Steven for anyone looking to install a solar setup.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
06 August 2024
Service matters.
Local business. The company's owner invested in our installation to be correct for our needs.He had great knowledge of the products he was recommending and the industry at large.
The installation was prompt and went off without a problem.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
EV Charger rating: 4/5
22 June 2024
Original Review on 10-12-2022:
Really happy with who we went with, they kept in touch and did what they said they would. Thanks for your assistance with the referrals. Solar can be scary if you don’t know a lot about it. than
Very good!Kept in contact
The install went in when they said it would
Only a little bit of mess to clean up but overall very happy
The guys were very friendly and very patient showing me how to download the app and hie it worked.
It seems to be working a treat. Looking forward to seeing the results on out power bill
19 months later we asked Toni: "Are you happy with the performance of your system so far?"
Very happy with our solar system - thank you
04 June 2024
Fantastic installer to deal with
Great business to deal with from start to finish. Excellent customer service, very responsive and helpful and fast installation.18 May 2024
Excellent service from start to finish
Friendly sales and superb service from the back office staff. Installers were super friendly and professional. Very happyInverter rating: 5/5
08 May 2024
Know thier product well
Their salesperson, Mark, knew his product well. As I'm from the electricity sector, I probably had some more curly questions than usual. Some other suppliers didn't have the same level of knowledge. Mark was patient while I tossed options e.g. AC and DC systems back and forth, eventually settling on a 10KW DC Sungrow system with Hyundai panels. The installation was arranged quickly and the quality of the workmanship was excellent. I'm pleasantly surprised by the generation achieved on overcast days - eager to see how it performs in summer.07 May 2024
Excellent
It was a pleasure dealing with them, very polite and professional.22 April 2024
Good outcome
Sales device was knowledgeable and helpful in explaining system instal and location etc.Installers were low fuss, friendly and do a neat and tidy job
Inverter rating: 3/5
02 April 2024
Solenergy efficient and reliable
Sales was fast and efficient, installation was seamless, polite, tidy and punctual. Customer service was on point and answered promptly when a callback was requested for an issue unrelated to install.27 March 2024
Awesome team
Reliable and helpful company. Extremely happy with the whole team.From Adam to Fourie and the rest of the installation team as well as Lisa who was always happy to answer any of our questions. A huge thank you to you all for your excellent work.
Inverter rating: 5/5
05 March 2024
Laurences install
Fast, helpful and trustworthy.They had one of the best price offers and completed a very professional installation
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
03 March 2024
Very happy with the results
Solenergy was fantastic at listening to our requirements and providing tailored quotes and different options to help us make the right choice for us.The installation went well and the quality of the installation was excellent.
Still waiting for the final part to connect to the grid so we are excited to see how the new system makes difference to out power usage.
28 February 2024
Good quality service and products
Adam did amazing job during the quoting process, providing comprehensive details about the products offered and the process/steps involved. Price was reasonable and products were top notch. The installation was completed fast and the boys were friendly and completed the job done efficiently. Definitely recommend!Panel rating: 5/5
22 December 2023
Solenergy
Solenergy have been great to work with right from the start. The sales rep was great, the installation team were prompt, finished before schedule and were clean and tidy.Highly recommended.
10 December 2023
Timely and expertly installed
Despite meeting some awkward and unpredictable install issues the solar was completed in 1 day.Everyone was very friendly and professional. Everyone arrived on time. Installed within 2 weeks of quote. Some others were talking months
They also came out to troubleshoot the wifi issues, which didn't impact on the functionality of the system but were tricky for me as a little technology shy to rectify
01 December 2023
Loved the experience
Everything was fantastic, this company is a local family owned and Operated business, and the service is above expectations. Communication was fantastic, the helpfulness was unbelievable, always quick to get back to me, Lisa just bent over backwardsPanel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
01 December 2023
Great Installation
Sales/Quoting Process : Clear answers were given to all questions and at no time did I feel "pressured" to buyInstallation was prompt and seemed to me to show great attention to detail.Adam Ric and Ty made a great team and left me with the feeling that the choice of Solenergy was a good one.
I would have no hesitation in recommending them to potential buyers of a solar system.
Fred Taylor
Panel rating: 5/5
Inverter rating: 5/5
01 December 2023
Very pleased
Very professional from getting the quote from Adam Christie , to having it all installed and having everything explained , monitoring it on line in simple language for an old guy. The follow up service has been very good and will not hesitate to recommend Solenergy to any of my family and friends, Doug Young28 November 2023
Great quality installer!
Great customer service. Very transparent. Very punctual and customer service was awesome!15 November 2023
Good sales people, bad customer service.
The quoting process was very well done and easy to understand.Issue 1: Work carried out was not as discussed with the inverter being installed not in the position discussed at time of quoting. The technician completing the install did not call to ask where he should place it.
Issue 2: Sadly work quoted was not completed as per quote. With the power box upgrade not being done as quoted. (they asked for payment the day before)
Issue 3: Install included conduit being run right down the bottom of the wall where it becomes a hazard as it is touching the grass, flexible conduit not pushed into hard conduit with wires being exposed.
When I called to discuss these issues with the owner. He was quite rude, called me a liar when I said the installer never called. Was sarcastic when I asked why the power box wasn't installed as per quote. Said he would fix these issues if I paid more. Went on to say it was my fault for not being home on the day of install (I guess the installers need someone to keep an eye on them)
I had originally organized to retain one of the solar panels from the old install, the owner explained they couldn't let me keep one which I respect. He then said to make up for all the errors he would drop a second hand one they had tested off to my house. He didn't do that.
The install works, I haven't been on the roof to check the panel install, looks good from the ground. I wouldn't use them again.
Inverter rating: 4/5
06 November 2023
Solar install
Quote was more detailed than the others, the salesman actually looked at my old system where the others didn’t.Lisa in the office was awesome, extremely helpful throughout the whole process and answered all my questions. Installation took a bit longer than expected apparently but by the time I got home from work it was all connected and up and running.
28 October 2023
Fair, prompt, efficient and polite team
The work was completed as contracted very promptly and efficiently by a very hard working, polite install crew.Panel rating: 5/5
10 October 2023
So glad we decided to do this after thinking about it for so long
From then moment Adam came to quote us till we received all the warranties and sign off the communication has been excellent. Price was far less than we were expecting significantly cheaper than another quote with comparable products.We had a stack of questions which were answered thoroughly. install happened quickly and professionally. We are very happy we finally took the plunge. Adam and Lisa who we dealt with were very helpful and attentive.
14 September 2023
Great customer service
Really helpful sales team and good onsite inspection. Was happy with the system price09 September 2023
Great service, easy process!
Excellent customer service from everyone we dealt with throughout the process, it was all made so easy. Thank you!Inverter rating: 5/5
17 August 2023
Solar install
They made the effort to understand our requirements and design a system that fitted with the roof designs and orientation.While it took a bit longer to install due to the difficulty of running wires with our house shape, there was no issue that they would do the job within the quoted price and without compromising the quality of the work
They always answered my dumb questions patiently and clearly.
Panel rating: 5/5
02 August 2023
Review
Solenergy was first to come to us with a price. The others dragged their feet.Inverter rating: 3/5
04 July 2023
Solenergy provides true value even before the deal is signed by providing quality advise
How was the sales/quoting process? Easy and straightfowrardHow did the installation go? Polite? Tidy? Punctual? Yes to all.
How was the customer service? e.g. did they help organise the grid connection after the install? Yes they did everything . It was excellent service
26 June 2023
Great service from start to finish
From the initial meeting through to implementation the team at Solenergy were quick and professional.Special thanks to Lisa for her patience in helping me get the app running.
Fantastic end to end service I highly recommend Solenergy.
Panel rating: 5/5
Inverter rating: 5/5
20 June 2023
We had to rethink our inverter location on the morning of install due to some ventilation issues, but they worked with us to quickly adjust the plan and I actually think we ended up with a better solution in the end.
Inverter rating: 5/5
15 June 2023
Great service, great quality, great price
The quote process was very quick and Adam was super helpful with any questions I had. They installed it 5 days later which was a very impressive turn around. They had the most competitive price out of all the trusted installers. Highest of recommendations for Solenergy. Great experience.09 June 2023
Knowledgeable and efficient
Adam was fantastic from start to finish, we had quotes for multiple system sizes and brands we felt well informed and are really happy with the system we chose. The installation was able to take place 2 days after paying the deposit. I have already recommended Solarenergy group to neighbours who have noticed the new panels.27 May 2023
Original Review on 29-07-2022:
Good installation
Experienced sales person, discussed best place to put panels on roof, and best place to put inverterInstallation team were contractors but did a good job and cleaned up everything ,and took away old system.
Set up monitoring and showed how to monitor using my Android device.
Customer service seemed a bit lax, failed to send final invoice when I paid after install.
( sent a invoice when deposit was paid , then a invoice with $0 to be paid before instal.?)
No one has contacted me to ask if system is working OK and was I satisfied etc.
Grid connection was already in place from old system
I arranged a new plan with Origin to suit the new solar system
Supplier Reply:
Thanks for taking the time to write a review Ronald - we appreciate your feedback. It’s been great to clear up your concerns with invoices – we’re so glad you have since found the invoicing you thought was never sent. The zero-balance invoice is emailed to all Solenergy clients as a record for finalising the account. We’re pleased to hear how happy you are with your installation – we only work with the best! And all our accredited installers are part of our Solenergy family.10 months later we asked Ronald: "Are you happy with the performance of your system so far?"
Yes I have saved about $934 total over the last 3 quarterly bills so far family of 3. ( installation in middle of quarterly bill)18 May 2023
Original Review on 22-07-2022:
Great Experience - On Time Delivery
Solenergy were great to communicate with. Excellent customer experience, and nothing was a problem…, thanx Lisa!!!Supplier Reply:
Thanks Glen for the 5-star review and feedback! We appreciate you taking the time to share your experience with others. It was a pleasure working with you and our head electrician to design a solar solution for your home.10 months later we asked Glen : "Are you happy with the performance of your system so far?"
Yes, when the sun is shining, making around 4.8kw per hour!!07 May 2023
Installed without a hitch.
Easy as to arrange quotes. Installation was painless. Great Job.24 April 2023
Very Happy Camper
Very happy with our installation. Got a 10KW system and no problems at all.The quoting process was very easy to following and answered any questions I had very quickly. Installation process was not a problem. The guys installing were polite and friendly and they arrived on time.
All additional processes were undertaken by the installers. I had nothing to do.
20 April 2023
Work done efficiently and promptly.
The process of obtaining a quote, further explanation and installation went smoothly and very promptly. The work and cleanup was very tidy and grid connection was provided.Would recommend Solenergy as a reliable and informative installer.
20 April 2023
Solenergy - Highly Recommended.
From the first initial contact with Lisa, the consultation with Adam C and the installation with Adam L and his team, everything went smoothly and am very happy I chose Solenergy.Thank you Solarquotes for having this information available to me, to make choices for future savings of both the environment and my pocket.
12 April 2023
Fantastic install
Incredible quick install from the install team and Mark and Lisa made setting it up and communication easyInverter rating: 5/5
09 March 2023
Great Installer, fantastic system
From the sales team, to the installation team, the entire process was seamless and professionally installed18 February 2023
Fantastic all round
The entire process was seamless, from the first phone call to booking of on-site meeting, the installation and organising of grid connection. The Solenergy Group were very punctual and professional in all contact with me.02 February 2023
First class service
An experienced, knowledgable and professional solar company principal who delivered everything promised from quote to signing off. The performance and attitude of all in his team, both in the office and on site was exemplary.Solenergy honoured the quoted price despite extensive difficulty in gaining access to our convoluted roof and 27 degree pitch, took extreme care to look after our pristine property and were a pleasure to deal with at every level.
I recommend the Solenergy team highly and would definitely use them again for another property
02 February 2023
Quality system, professionally installed for a competitive price
From quotation to installation Solenergy were a pleasure to deal with. The installation went without a hitch (polite, punctual and tidy tradies) and handover was managed professionally. Office staff were also pleasant and efficient and Dan was a real pleasure to deal with.25 January 2023
Very good company and great installer
Everything from first contact from booking of on-site quotation to the installation of system and organising of grid connection Solenergy Group were very punctual and professional in all contact to us.Inverter rating: 5/5
16 January 2023
Exceptional
The sales/quoting process was explained down to a T and emailed in an easy to understand concept.The installation was seamless and quick. The team were polite and on time.
Customer service was wonderful always kept in touch at every step.
15 January 2023
Everything was so simple
The whole process was so quick and smooth. They came out that day to perform the quote, talked me through everything and didn't pressure me to make any decisions.The install was quick and went exactly as planned.
Inverter rating: 5/5
04 January 2023
Great all round experience
All aspects went well from sales to installation and customer service. Early days but very happy so far.Inverter rating: 5/5
Quality Service
The quote was detailed and well explained. My questions were answered, and I was left details to go over before making my decision. I was followed up a week later as planned and had my final questions answered. The installation was well organised and on time. The installer explained what was to be done then provided me with photos of the finished product and explained the system and how it worked. I was followed up by the team the next day with how the connection would take place. Everything was done for me.