SOLAXS PTY LTD Reviews
About
In business for over 4 years and employing nine people, SolaXS is proud to have installed over 2,000 systems in that time.
Our largest job to date is a 220kW system, and we have also installed systems for community housing projects to provide clean, green power.
We install brands that give the best bang for buck to homeowners looking to reduce their electricity costs.
We also sponsor local Junior Hockey, Junior Netball and an upcoming young surfer in Port Macquarie.
Why choose us?
Our reviews below reflect who we are - we are honest, reliable and do a fantastic job. We are local and employ local people.
Rural, residential or commerical - we're your local solar and battery experts.
Reviewers report paying: $5,100 - $6,600 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
SOLAXS PTY LTD Reviews (272)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 157
- 4 star 110
- 3 star 3
- 2 star 1
- 1 star 1
View Timeline
15 October 2024
10 September 2024
Professional Insallers
From the time I first contacted SolaX they were very polite & informative.The sales person Gary was really knowledgeable and no question was too hard to answer.
The sales office kept us informed to what and when things would happen with the installation and when it came to the installers they were very friendly, and across what would happen.
The work was very good - they were particular with the way they went about their tasks and tidied up when they finished. They explained how it all works and setup the app on the phone for me.
Inverter rating: 4/5
20 July 2024
Easy as
Easy process Inspection on site , quote given and accept then solar system installed and operational within 5 weeks09 July 2024
Installed yesterday
Completed yesterday and in a timely manner.Tyrone, James were both capable and professional . Asissited by .
Daniel and Steve
On Time
Grid connection was enabled
Quoting process straight forward
08 July 2024
Great Experience
Decided to go with Solaxs and from the start the experience was exceptionalThey arrived at 8am as agreed and were straight in to installing it. They queried about PV panels on one side of the roof under a tree line, but once advised the 2 trees were (are) to be removed, they understood the reasoning, but we appreciated their concern.
One row of PV panels didn't align the the row above - looking a bit disjoined - mentioned this and they returned the next day without hassle and rearranged to all line up.
The job was completed in a day (WOW) and they explained they would need to return the next day to input a code for operations. On his return, Torrens was patience and practical in explaining and answering my numerous questions.
System as been running for a few weeks now and I can't wait for the next power bill so I can see the actual savings :)
Inverter rating: 4/5
19 June 2024
Very professional
From the very beginning this Company was very professional and the only company that explained the system and battery options and how they worked without the hard sell.The young men who came to install the system were very polite, hard working and tidy. They even brought their own microwave so they didn’t intrude. I honestly can’t recommend them highly enough.
17 June 2024
Good service, very happy with the installation.
The quoting period was very good, representative of the company came out to the property. The installation team were great, polite and very helpful. SolaXs also organised the grid connection. We had the inverter put in garage. Very happy with the installation and after sales service as I had a couple of questions.Supplier Reply:
Hi Sandra, Thank you much for the lovely review - it is much appreciated. Thank you also for keeping it local - it means a lot.
14 May 2024
Lakeside Way Lake Cathie
Ony Supplier that come to my house and gave a competitive quoteInverter rating: 4/5
07 April 2024
Original Review on 12-06-2023:
Solar
The solarxs team completed the job professionally and on schedule..thankyou10 months later we asked Gary: "Are you happy with the performance of your system so far?"
Yes Finn,the power bills are 75% less than previous non solar bills.. thankyou for your advice and experience in our decision to go solar..Gary..03 April 2024
Great service and prompt and professional installation.
Great service. Prompt site visit and quoting and offered great advice tailored to my needs and corroborated the research I had already done. I can highly recommend.Inverter rating: 5/5
27 March 2024
The installation is great.
The Gentleman gave me a reasonable quote which I accepted, the installation date was set and punctual, they arrived on time did the installation and cleaned up at the end.The next day they organised the grid connection, all went well.
Inverter rating: 1/5
26 March 2024
A positive experience so far
The sales and quoting process was straightforward.The installation process was impressive , Quality material and workmanship the team arrived early and the system 18 panels and 6 kw inverter battery ready was functioning properly by lunchtime.including all regulatory requirements.
The application to replace the existing meter with a smart meter is organised.
10 March 2024
Prompt, local, experienced, professional. There was no sales pressure or unsolicited repeated contact that I received from other providers
Emotional customer service. They explained the everything and took care of everything.20 February 2024
Original Review on 21-04-2023:
Good Experience
I decided to purchase the new system from SolaXS of Port Macquarie. Terry arrived punctually to discuss my options and answered any queries I had in an informative manner.The price was as I expected (not dissimilar to the other quotes) and the installation date suited me better than the other firms.
Installation was carried out without fuss. The installers were punctual, polite and tidy.
SolaXS arranged the grid connection as well as the changeover of my existing meter to a smart meter.
I would not hesitate to recommend them to anyone wishing to install a solar system.
10 months later we asked Bruce: "Are you happy with the performance of your system so far?"
Yes17 February 2024
Great service and installation
Extremely happy.SolaXs did fantastic work. The communication of the process and dealing with the electricity companies was great for me not to deal with.
The advice on sizing was important and saved me some money.
And the end result and quality of the install I’m very happy with.
Now running 100% off grid so far.
Purchased 19 panels, 6KW inverter and 8KW batteries.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
17 November 2023
03 August 2023
Terrific installer
Quote was as expected, great customer service, smooth installation. Very satisfied customer. Happy to recommend publicly.01 August 2023
Amazing system, first class service.
SOLAXS is a fantastic business, with excellent customer service and friendly, professional staff. I would highly recommend them. Local owners and contributes to the local community.The system itself is excellent, of great quality and I love the app that connects so you can track your usage and solar contributions.
Inverter rating: 5/5
24 July 2023
System is Terrible, Matching the Company
We have had our system in for 18months now. Was great when it worked. But the inverter goes off duty regularly, and then we find that everyone at the company has gone off duty too. Couldn’t be more helpful, before they have your money. Couldn’t be less helpful after. They are just a warehouse, so no one to deal with when you need it. Avoid!!Inverter rating: 1/5
Supplier Reply:
Contemplated for a long time whether to reply to this review. For the period of time referred to the inverter worked just fine - never stopped working in fact. The only thing that stopped working was the customer's home wifi. When the wifi drops off from the inverter it looks like it is not producing which it actually is but can't see that production as there is no wifi to see what the inverter is doing. The wifi signal strength is not our issue but what is not disclosed in the review is how many times we actually attended site and reconnected the wifi for them after it dropped out over that 18 month period. Nor was it mentioned that we suggested they get an extender to strengthen the signal.For the record:
Our warehouse is by appointment only and our webpage clearly states this and has been this way since Covid.
Everytime the customer called our office their concerns were attended to. We may not be able to call back immediately or attend to on the same day but return contact was always made.
26 May 2023
Great customer service and professional installation
The site visit was a very informative candid conversation and professional quote that was exactly what was discussed, not to mention no up front money to start the ball rolling and a service proposal that includes cleaning your panels!! The day of installation was also professional - all done in 1/2 a day with no mess no fuss and good communication! A smart meter was required and they took care to arrange that as well! Very happy customer that can't recommend Solaxs enough!!Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
28 March 2023
Original Review on 08-05-2022:
Overall Review
The process for getting the system installed was excellent. The installation team were on time and did an excellent job. However, I have rated the Quality of System slightly low because there have been some issues with the inverter WIFI and the SEMS Home Kit monitoring application. This has mainly manifested itself in the loss of all monitoring. It was the monitoring system that influenced my decision to use SolaXS. SolaXS have, however, put in a great deal of effort to resolve the issue resulting in a new model of Smart Meter being installed. This has not fully resolved the problem but the SolaXS team are, once again, scheduled to investigate the new issue very shortly.Their Customer Service has been excellent and I am confident that they will resolve the current problem soon. I would still be willing to recommend SolaXS to my friends.
11 months later we asked Ian: "Are you happy with the performance of your system so far?"
So far it has worked really well.27 March 2023
Original Review on 18-05-2022:
SOLAXS
The Sales Staff (Gary) contacted me and offered to attend my house to explain Solar Panels. He was extremely helpful and answered all questions with immediate answers.The installation was quick and efficient. The Head Installer (Adam) ensured that the place was left clean and tidy. All staff attending were very polite. Adam spent time explaining the system. They were punctual.
Customer Service was efficient. Grid Connection was organized by them in a quick and timely fashion.
I have no complaints and would recommend them to anyone wishing to install Solar Panels.
Thank you
10 months later we asked Cheryle : "Are you happy with the performance of your system so far?"
22 March 2023
Amazing team at Solaxs.
Everything from the first contact with sales rep, team in the office, crew that did install were awesome. Punctual, friendly, no mess left & explained everything! Super happy!08 March 2023
No Stress Solar Installation
I chose the company because they took the time to meet with me, and check out the site, before I accepted their quote. Their salesperson, Gary, explained the process in detail and answered all my questions. (Being a solar novice, I had lots of questions!) No pressure from the company to accept the quote. No upfront payment. Emails answered the same day. Although the price was a little higher than my cheapest quote, I was happy to pay a little more for the excellent service. Installers arrived promptly on the day, were polite, efficient and cleaned up thoroughly afterwards. Lead sparky explained the system after installation, took the time to assist me to download the SEMs app and explain how the consumption meter worked. Totally happy with the whole process!07 March 2023
Great company to deal with
Great to deal with from sales through to installation and completion. Very knowledgeable staff.Panel rating: 5/5
Inverter rating: 5/5
09 December 2022
Fantastic installer
Really nice to deal with. Answered calls & emails. Very professional team. Done in a morning.Inverter rating: 5/5
14 August 2022
Quick and easy to deal with, lead sparky was great, knew his stuff and did a good job.
Quick and easy to deal with, lead sparky was great, knew his stuff and did a good job.04 August 2022
Happy with SolaXS
They responded with 24hrs to the request for a quotation. Salesman informative and not pushy. No upfront payment. Installation guys professional and courteous.
25 July 2022
20 July 2022
No Issues
Salesperson came out promptly and was knowledgable. Only took about 2 weeks from quote acceptance to install.Installers turned up on time on the day, got it done quickly and neatly. Cleaned up after themselves.
They organised all the statutory requirements and explained what I needed to know about the system.
29 May 2022
Great customer service & quality installation
We got three quotes through SolarQuotes and all three were a great price. We went with SolaXs because they were local and very through with their presentation and answers to my questions.The panels were installed in September 2021 and have functioned perfectly ever since. The team were punctual and the installation was very quick (1/2 day) and they left the place clean and tidy. The staff was very pleasant and personable and explained the system to me in detail before they left.
The lady in the office organised the grid connection and kept us informed throughout. Our local electrical company came not long after and installed the necessary smart meter.
A few months after installation we had a minor issue with the inverter app (Goodwe) not communicating with the inverter and they came straight out to fix it the next day and left me instructions on how to fix it if it were to happen again (it happened after a large electrical storm one night).
Panel rating: 5/5
Inverter rating: 5/5
12 May 2022
Original Review on 12-09-2021:
Efficient team did install
All went well until we realised wrong quote had been implemented. Was quickly fixed to avoid unnecessary extra work.8 months later we asked Paul: "Are you happy with the performance of your system so far?"
Yes31 March 2022
Poor communication
We had our 6kw system installed about 18 months ago. I went with SolarX as per one of your recommendations.The salesman looked at our installation and advised on where to put panels. Ie. some panels on a main roof and some on a adjacent structure.When installers arrived they would not do as requested and mounted all panels on the structure, much easier of course.
After installation I had trouble using the app to monitor the output. Huawei inverter would not communicate. The manager visited and could not fix. After some time and many attempts I got it working, but only if in the building, would not communicate via the web. Now I find it will not work at all.
Also the inverter trips out on overvoltage at about 10-20 times a day. This is because of a voltage rise between the installation and the street and a high voltage (257V) on the incoming mains,
I contacted SolarX to request data records so I could make a case to the power authority about the high voltage on the street mains. They advised the manager would contact me, but this didn't happen.
Just happened to speak to a neighbour who has the same inverter, also installed by SolarX, and they said they also had trouble getting any sort of follow up from this company.
Looks like I will have to have an expert solar company to sort this out for me.
I really hate leaving negative reviews, but feel this company is not providing adequate follow up service.
Inverter rating: 1/5
30 January 2022
Excellent customer service
Customer service was great and installation went smoothly. I was very happy with the company I chose.Panel rating: 5/5
14 October 2021
Original Review on 02-02-2021:
Happy with installation
The sales and quoting process was friendly and informative, without being pushy.The company kept me up to date with proposed installation date and flexible with making changes.
The installation was professional, quick and tidy. I was informed about the next steps and my questions answered.
Happy to recommend.
8 months later we asked Stephen: "Are you happy with the performance of your system so far?"
I can only compare early March to early September for 2020 and 2021, ie 6 months, including winter.General tariff consumption has approximately halved (by around 25 kWh/week).
Off Peak is roughly the same.
Plus Solar feed-in is around 2,600 kWh (100 kWh/week).
There was a blip in consumption and feed-in around the March storms and flood time.
My only gripe is that just after the smart meter was installed my retailer was taken over by a another retailer, who has basically been incompetent. I acknowledge that the previous retailer may have dropped the ball just prior to the take-over (understandable), and the new retailer may have problems with working from home under COVID restrictions. Even at a second attempt they failed to understand some basic details for the period prior to the smart meter.
09 August 2021
Wonderful from start to finish
Such a great experience with SolaXs. From the quote to the switch on and after sale service when the app crashed. Terry was flexible and fitted around my availability with the quoting process. Was honest and answered all my questions and suggested some websites to visit so I could learn more about the systems. Install was organised to fit around when I could be home and the team persevered through a wet and drizzly day with a slippery roof. Adam helped me with the app and then Kathy made sure everything was switched over with my supplier!Highly recommend SolaXs for your solar install and after sale service.
02 August 2021
Original Review on 01-12-2020:
Good Installer
sales and quoting was very punctualinstallation was very tidy and punctual
customer service organised everything
8 months later we asked Greg: "Are you happy with the performance of your system so far?"
Yes20 June 2021
Great product
The whole experience was very professionally handled from initial discussion with sales rep through to installation02 June 2021
Extremely Happy
Great people to deal with, friendly and efficient.I’m thinking now of batteries as well and if I do it’ll be these people I’ll be dealing with.
Panel rating: 5/5
Inverter rating: 5/5
09 May 2021
Great service
From start to finish with floods in between prompt service ,installation great and all done and dusted in 1 day30 March 2021
Highly Recommend SolaXs
Excellent service, from quote through to installation. Very impressed how quick it was installed. Highly recommend SolaxsPanel rating: 5/5
Inverter rating: 5/5
12 March 2021
A Very Happy Customer
The Installers were very knowledgeable about the product they were installing, extremely polite, clean and respectful at all times. The company should be proud of the manners shown and the way the boys conducted themselves in and around my home, I will definately recommend the company to everyone, word of mouth sells and I’ll definately be talking about this and recommending SolarXS to everyone.04 March 2021
Seamless process
The quoting system went as planned (the representative turned up as expected and was knowledgeable about the product). The quote for the all up installation cost was prompt.A date was booked in for the installation, a few weeks down the track the technicians arrived, were very polite and answered all the questions I asked. Five hours later a 6.6Kw system was installed and operating!!
That same day, SolaXs had emailed my electricity supplier with the information the supplier needed to organise my Feed In Tariff.
On completion of installation another email arrived from SolaXs with instructions on how to install the app which enables me to view live time on my mobile, the Kw output from the panels.
Very happy with the professionalism, promptness and ability to speak with SolaXs personnel over the phone!!
02 March 2021
Excellent job
From start to finish this was a perfectly professional job.Quoting was simple and the sales agent visited the property promptly armed with all necessary information.
(Two other quoters did not bother coming to inspect the property)
The installation went very well despite the small difficulty posed by a thick concrete slab in an awkward spot; the team found a good way around.
Instructions were delivered professionally and follow-up queries dealt with promptly.
I highly recommend this company.
28 February 2021
Impressive Experience
We were impressed with the efficiency and proactive installers.Explaining the workings of the app to download
Panel rating: 5/5
Inverter rating: 5/5
23 February 2021
Original Review on 26-06-2020:
Good Co to deal with, Terry is clearly keen to get the best quality deal for his clients.
Easy to work with, not pushy, in fact I had to chase them. Installation took the better part if a day for the 6.5KW system and was an excellent job quality wise. Good advice on the where to situate the panels, all wires hidden away with minimal changes to the house. The install team were professional, respected social distancing and had their own hand cleaners. Left the job tidy and clean. No complaints what so ever.I had the monitoring App and was connected and up and running that day.
Great job team SolaXs
8 months later we asked Graeme: "Are you happy with the performance of your system so far?"
Yes, the system has exceeded over all expectations. Gives a huge comfort that lights on and energy used during the day is free and... no power bills over all (in the summer at least anyway).18 February 2021
Very satisfied.
Very happy with the whole process. Easy sales/quoting process, prompt and efficient installation ahead of the initial estimated date. Electrician explained the inverter to us. Grid connection was promptly requested.05 February 2021
Nothing Short of Exceptional
From the initial quote right through to the install completion yesterday the staff from Solar Xs have been nothing short of exceptional. Their install wasn’t straight forward but the tech guy took the time to explain why they were diverting from original plan to ensure we had the maximum yield with no shadow over the panels. The crew was always happy even when the temp rose on the roof and the site was left spotless. Would highly recommend Solar ax’s to anyone thinking of getting solar and supporting local. Thanks againPanel rating: 5/5
Inverter rating: 5/5
20 January 2021
Original Review on 21-03-2020:
very efficient and polite
Informativepolite, punctual, tidy,
company was efficient with notifcation of the istallation, the problem occured with origin energy and the smart meter installation that will not take place until April 2.
10 months later we asked John: "Are you happy with the performance of your system so far?"
Yes, 16th July 2020 to 15th January 2021 in credit for $61 Very happy with the system and the company SOLARXS ????13 January 2021
Great Job
Got a quote from another compony who advertise on TV with a well known sportsman. Decided to do a bit of research on them. Canceled my job. found Solaxs on the web, gave them a call and a gentleman came out and checked our home for the job after he explained everything to us. We accepted the quote and had the job done soon after. The installers were quick, cleaning up after themselves and again explained the ins and outs of the system. Kathy and Terry in the office were extremely helpful with any problems or questions we had.The only problem that caused a bit of grief was trying to down load the app to my iphone. It wouldn't let me into the system or accept the password or user name supplied, but I eventually got it sorted.
Thanks to the team foe an outstanding job. Nothing was too difficult for them.
Installers were careful on the roof and ensured the solar hot water overflow was fed into the gutter. The electrician explained the system.
The quoting process was smooth and easy,The installers were punctual, tidy and polite.
Customer service was good.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5