SolarWide Pty Ltd

SolarWide Pty Ltd Reviews

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4.6

Based on 288 ratings
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About

SolarWide is your local Sunshine Coast solar power specialist. They have installed thousands of solar panels in homes, businesses and community buildings throughout the Sunshine Coast, Brisbane and much of south east Queensland.

SolarWide are passionate about solar electricity and are proud to offer a great range of solar power and battery systems. SolarWide have a great team of professional electricians on staff that specialise purely in solar power. 

They work hard to ensure each customer is 100% satisfied by offering quality products and first class service, at the best price. SolarWide only install the most reliable solar power systems that they know will last the distance.

SolarWide has grown immensely over the years and a large portion of this growth is thanks to referrals. There are finance options also available to make the decision to go solar even easier.

Reviewers report paying: $5,790 - $9,865 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

Battery brands previously installed

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SolarWide Pty Ltd Reviews (288)

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Average Scores

4.3/5

Value for money

4.6/5

Quality of System

4.7/5

Installation

4.7/5

Customer Service

  • 5 star 93
  • 4 star 179
  • 3 star 16
  • 2 star 0
  • 1 star 0

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Good system. And the team where willing to work with us every step on the way

Solarwide are very professional and easy to work with every step of the way
Panel rating: 5/5
Inverter rating: 5/5
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Superb professional installation

Very happy with installation of solar system. Was able to get Tier 1 panels and excellent inverter which has not missed a beat in the last 18 months. Very neat installation in a difficult two storey villa. All conduits out of view.
Panel rating: 5/5
Inverter rating: 5/5
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Really recommend this company!

I am fully satisfied. The seller is expirienced and the installation team are part of the company, not subcontractor.
Panel rating: 5/5
Inverter rating: 5/5
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Very Satisfied

Solar wide advised me very well and installed a high quality 3Kw solar system which I am very happy with.
Date of Installation: 02/02/2023

Size of System: 3.28

Price Paid*(after all rebates): AU$ 7,450.00

Inverter Brand: Sungrow - SG3.0RS,

Solar Panel Brand: REC - Alpha Pure R - 410W - REC410AA PureR
Panel rating: 5/5
Inverter rating: 5/5
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Excellent installer

So glad we used Solarwide to provide and install our home solar system. They gave excellent advice up front that helped us select a system that comprised quality components. On installation day they were punctual, polite and worked efficiently, including giving an easily understood explanation of system operation. The installed system is neat and works brilliantly. We have had no issues since. We strongly recommend Solarwide.
Panel rating: 5/5
Inverter rating: 5/5
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Best Value and Quick Install!

Warwick came and actually went up the roof to inspect and explained what he can do, all the other quotes that I got was just based on pictures of our roof online. I think Because he was a previous installer that’s why he actually knows what he was talking about.
On the day of the install, 4 guys came on time. Explained to me their process before they started and was very polite. Also appreciated that they removed their shoes when they inspected the house to check access, but they did explain that they have to wear shoes for safety once they start working.
Install finished at 3pm, explained to me the process of post install and what the next steps are. No headaches with grid connection.
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Great service and even better price

From quote to install, solar wide were great to deal with! Communication was regular and workmanship of tradies top notch. Our solar system hasn't skipped a beat and has saved us heaps.
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Glad I did my research

I was offered SolarWide as a provider after going through SolarQuotes to give me an idea of who in my area was able to get me a replacement for my 1.5kw system after the inverter failed. Of the 3 quotes I received, SolarWide were able to give me a replacement closest to what I had. They were extremely professional with great communication and advice.

Unfortunately 1.5kw systems are difficult to obtain so the high cost was not a reflection on SolarWide. If I was prepared to lose my feed-in tariff I could have had a much bigger system for the same price.
Panel rating: 5/5
Inverter rating: 5/5
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An incentive was offered by SolarWide Pty Ltd for this review. Learn more here.

Very helpful, quality installation

They were very helpful and answered all my questions satisfactorily.
Installation didn't take longer than expected. An accidental small hole was made in one of the rooms during installation, but they were very apologetic and quick to have it fixed at no charge.
I was shown how to use the inverter and everything was set up and working on the day before they left.
I would definitely recommend SolarWide.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Happy with my 6.63 kw solar system

SolarWide sales were very helpful with information and advice to assist my decision on the system size, choice of panels and inverter and most effective positioning of panels on roof. I was considering a larger system but was advised the 6.63 kw system would adequately meet my solar energy needs. The installation team were efficient, considerate, and tidy. They supported me with grid connection and on using the inverter and app. Since installation over two years ago, I have been given support on a couple of occasions re questions on my home power efficiency, how to improve it, including adjustment of timers, or whether I can get a better plan from my energy company. They have also checked my system a couple of times either remotely or in person, after I'd requested assistance. Happy to recommend SolarWide.
Panel rating: 5/5
Inverter rating: 5/5
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Great service. Highly recommended

Sales & installation process was very smooth.
I highly recommend Solarwide
Panel rating: 5/5
Inverter rating: 5/5
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Amazing company to deal with

Very professional from the quoting stage through to final customer support. We could not fault any aspect of dealing with Solarwide. Everyone that has seen the installation remarkes on the quality.
Inverter rating: 5/5
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Polite Punctual Tidy

Thank you for asking for review. All seems to be working well. We were a little surprised that the hot water was separate feature.

The after service seemed to be lacking. It would have been good to get a phone call to ask us do we have any questions etc.

thank you

K and R Webster
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Superb service and installation, highly recommended - Solarwide

Superb team from start to finish. Very knowledgable and contactable, and look at all the possible issues. They use top quality products and the installers were great. We went with REC alpha panels, which they have great experience with. Can't fault them! There is a reason they're already highly recommended. Would definitely use them again in the future if we decided to grow our solar plant.
Panel rating: 5/5
Inverter rating: 5/5
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Solar installation

Solarwide installed a new solar system for us. They removed the old system and installed a new one with a minimum of fuss. They arrived when they said they would and completed the job efficiently.
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Solar installation

Solarwide installed a new solar system for us. They removed the old system and installed a new one with a minimum of fuss. They arrived when they said they would and completed the job efficiently.
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Seamless Solar instalation

SolarWide was very professional without the high pitched sales tactics.
Our installation was done on time with minimal disruption. All SolarWide staff have been helpful and excellent with communication.
Panel rating: 5/5
Inverter rating: 5/5
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Professional, courteous and nothing was a problem.

Seamless process from start to completion. Site visit was no issue. The installers came and included me in all discussions. A great experience.
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Great Install

Solarwide were terrific to deal with and produced a no fuss install. They have a great range of quality products and the REC panels and Fronius Inverter have functioned perfectly.
Panel rating: 5/5
Inverter rating: 5/5
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Very fast and efficient process!

After my initial phone call, SolarWide sent out a consultant within just a few days. He was very thorough, explaining everything to us clearly. He highlighted the differences between the types of solar systems and panels and we were very satisfied with our choice. He measured up, sent a quote very quickly and within three weeks we hade our new 6.6kw solar system. It has made a very big difference to our energy bill as we also run a pool filter. The job was done by very friendly and knowledgeable men who also explained how to use the system to our best advantage. We are extremely happy with everything!
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Easy and trustworthy

Quote was easy to organise, Adrian was punctual and authentic - I never felt like I was being 'pushed' a thing but it was more of a conversation on what we wanted to achieve etc. Installation was stress-free, staff were friendly and workmanship was great. I'd recommend SolarWide for anything residential solar without a second thought and will be reaching back out to them when the time comes for us to compliment our solution with battery.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent customer service, very easy to deal with

Our experience with Solar wide is excellent.

From initial enquiry to any questions we have ongoing they have been easy to deal with. They always answer/ed our questions and the staff are very friendly.

Recommend them highly! A++++
Inverter rating: 5/5
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Easy to deal with prompt and efficient

Knowledgable sales process - gave several options and happy to discuss.

Order to install was quick and smooth - zero issues in the last 2 years since installation.

Any minor questions they are happy to respond with clear information and documentation.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 28-06-2023:

Excellent Company Process

On site inspection was in depth, explanation of process and system options very thorough. Install team on time,good workmanship and professional approach to the job, overview of system explanation and tips was excellent.3 pannel arrays required for multi level roof.
Grid connection with meter changeover was organised by Solarwide office. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Andrew: "Are you happy with the performance of your system so far?"

Yes, as advised by SolarWide in the initial quote phase system has delivered as expected.
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Great experience Solar isupply and installation

The Solar supplier has there own installers- not subcontracted out which is great. They did pull everything off the wall in the garage to run the cables for the inverter but did also put everything back how it was. Very neat and took the time to consult the best position for the inverter. Cleaned up all the mess and left the way it was found. Took the time to run through correct shutdown and boot up procedures should this be required.
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Excellent service, neat fast installation and quality product choice. I felt very reassured getting a system from Solarwide.

Great service, products and installation. The solar installer world is fraught with dodgies but Solarwide are long term suppliers and their products have proven track record. Very happy and would recommend this company, no worries.
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Aussie Installers

SolarWide recently installed a 6.6kw Solar Panel & Inverter System to our home and I couldn’t be happier.
Great communications, speaking English straightaway to a real human. Any questions answered. Kept in touch with installation date. Organised new meter to sell back to the grid.
Professional workmanship.
Prices competitive.
Walked into the shop afterwards and was given help with the ISolarCloud App.
Thanks SolarWide.
Happy Camper
Inverter rating: 5/5
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Knowledgeable

Tidy and punctual (uncommon these days). Gave pertinent info from following email within a few hours.
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Fast install, easy to work with. Punctual, neat work. Pleasant trades persons

All of the above great after sales enquires . Cordial office staff.
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Hassle free install and support.

The sales person was very polite, professional and actually came to our home to check out the roof (went up on) and placement of inverter, if we went a head with them, which we did. Communication between admin people was great, they sent through all relevant documents and organised an install date that suited. The installers were prompt, polite and very helpful. Got the install done in very good time.
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Very Professional

Very prompt reply to initial request for quote. Insisted on doing a site visit prior to quote which was extremely beneficial as panels required to place on two seperate areas of roof due to house position. Super quick installation time frame. The installers were prompt, pleasent, professional and fast. Installed hot water timer and we were connected to the grid within a week.
Panel rating: 4/5
Inverter rating: 3/5
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Quality Solar System

No high pressure sales, reliable proven brands.
All staff very helpful and reliable.
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Seamless/Practical/Prompt/Efficient Solar Installation

Solarwide were way out in front from the quote stage and as we progressed to the installation we were just as impressed. Timing and being kept up to date with what was happening was very good. The office staff and installers were friendly and informative. All in all a very good experience with Solarwide.
Panel rating: 4/5
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Solar installation

I choose Solar wide due to fact that they were the only ones that actually came to my house and got on top of the shed and measure my roof space. After getting 8 quotes I found that everyone had there own ideas, many were to make there installation easy for themselves rather than look after the customer.
Solarwide guarantee there panels (rec) and workmanship. I wanted the inverter in the shed that means running a heavier guage wire 16 mm to the switch board. Most installers wanted a smaller guage wire which mean a voltage drop and cheaper.
It pays to do your diligence before engaging a supplier.
I wouldn't hesitate in recommending solarwide to any my friends and family.
The salesperson and the installation where 100%
Inverter rating: 3/5
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Easy each step of the way

The company arranged an in-house quote straight away. Adrian was informative and answered all my questions. The installation seemed easy, the people on site were punctual and friendly to both my self and my 3 year old inquisitive neighbour. Everything was left neat and tidy. The grid connection was explained thoroughly.
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Original Review on 30-08-2022:

Great service

The installation was pushed back a few days due to wet weather. Without prompting they installed the system quicker than I had expected with the weather delay.

There was an issue with the catch power relay. Again without prompting the Catch Power technician came out promptly and sorted the issue (firmware incompatibility issue). Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Tom: "Are you happy with the performance of your system so far?"

The system continues to work as well as the day it was installed. At the time of installation we also installed electric storage hot water with a Catch Power relay. This has been very effective in providing us low/no cost hot water.

Overall we are very happy with the system, the way it was installed and the service we received at installation.

A very happy customer.
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Original Review on 21-08-2022:

a1

The salesperson was helpful, explained everything, and was always available if I rang up with any queries.
Installation was done within a day and tradesmen polite and explained the different things I needed to know and left no rubbish.
They organized the grid connection and have always been polite and helpful when I have any questions. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you Linda for your kind 5 star review. It is greatly appreciated!

10 months later we asked Linda: "Are you happy with the performance of your system so far?"

have not had any problems with any parts of the solar since installation, so for me, everything is great and working well, and Im very happy with the whole show.
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SYSTEM EXTENSION

I received 2 quotes, as requested and their was little difference in price or equipment.. As this was a system extension I felt the SolarWide quote gave me the best option, although their was minimal difference. The installation did have a hiccup but I tend to judge not the problem but how the problem is addressed and I was pretty impressed by the rectification. System was installed quickly and in line with the quoted time-frame. I am pretty happy with the result.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Professional advice and installation

Solarwide was the only quoter to access the roof and measure up prior to offering their quote. The salesperson was experienced on installations and was technically competent to explain the system and answer all of our questions. The installation team were punctual, very professional and keen to meet our expectations. In summary, dealing with Solarwide was fuss free and a pleasure. The system is very neat and meets all our expectations.
Panel rating: 5/5
Inverter rating: 5/5
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Amazing installers

SolarWide installed a 6.6Kw system at my home today(9/05/23).Excellent customer service followed by excellent installation.The team arrived at my home at 7.30am and were finished by 12.00pm.The team were very punctual polite and tidy.I have no hesitation in recommending SolarWide to any one thinking of installing a solar system.Everything from the grid connection to my solar app on my phone was done perfectly.Thank You again.John Stevula Peregian Springs QLD.
Panel rating: 5/5
Inverter rating: 5/5
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Palmwoods excellent result

The team arrived on time, installed the gear very professionally, were considerate of us and explained the system very professionally and clearly.
Inverter rating: 5/5
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Solarwide

Great faultless service from initial quote to instal and operation. Very aware of certification process when I requested extended brackets for panel supports
Inverter rating: 4/5
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Great installation team quick but high quality

They were one of your 3 quotes and had best customer service and information on the systems
We would recommend them.
Panel rating: 4/5
Inverter rating: 4/5
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Happy SolarWide customer!

I was very pleased with the whole process that followed the receipt of SolarQuotes' recommendations re solar suppliers. Two suppliers contacted me very quickly and sent representatives to our home to do a more detailed inspection of our requirements and to talk us through hardware selection and the installation process. Both representatives were punctual, polite and knowledgeable and provided written quotes by email very soon after their visits. The third supplier did contact me a day or so later but by that stage I had decided on REC 370 solar panels and a Fronius Primo inverter which the other two suppliers had both quoted, so I turned the third supplier off. I selected SolarWide as their quote was the cheaper of the two and they also had strong on-line reviews.

The whole process dealing with SolarWide was slick and painless. Payment of a deposit got the ball rolling and they installed our 6.6 kW system about six weeks later (which was the earliest available installation day in their schedule). The installation team arrived on time and got straight to work. About four hours later our system was up and running. Luckily I already had a suitable smart meter so that aspect of the installation was simplified. I received all required manuals in PDF form by email soon after the installation was complete and I had paid the balance owing. SolarWide then arranged for our meter to be reconfigured and we are now enjoying a system that generates about 40 kWh on a sunny QLD day, with the exported electricity (starting from the day of installation) already appearing in our account.

I would strongly recommend SolarWide to anyone considering solar for their home - they were professional and efficient, have a good selection of quality hardware to choose from and are appropriately accredited for all tasks.
Panel rating: 5/5
Inverter rating: 5/5
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Solar panels and battery installation

Nothing to complain.about here quote was prompt on time and informative installation carried out in a professional manner all the questions answered.customer service was excellent stayed in touch let me know when crew would be on site how long approximately job would take any problems just contact them very easy to deal with
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Original Review on 28-01-2022:

Quality system, professional service

The SolarQuotes team were a pleasure to deal with. The salesperson/assessor (Warwick) was very knowledgeable and relaxed (no sales pressure). The installation team were friendly and efficient, the system was on the roof, and up and running by midday. Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

8 months later we asked Murray: "Are you happy with the performance of your system so far?"

During the initial assessment the installer (SolarWide) mentioned there might be voltage drops due to the distance of the main meter box from the house (about 30m), but no further checking was done. After installation the system had problems (inverter rebooting about 20-30 times a day). We contacted the installers and after 2 weeks they came back to look at the problem, which was quickly identified. It turns out the underground cable from the house to the garage (location of main meter box) was too thin to carry the output of the 5kW system. Also the underground cable from the main meter box to the property boundary pole (about 80 m away) was also too thin. Unless we undertook the expensive replacement of these underground cables (110m total) with thicker cables, the PV system would be practically useless. It would have been nice if the initial assessment had included a simple inspection/test of these cables so that we could have made an informed choice about purchasing the PV system.
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Well pleased with sales team, and installation.

Well pleased with the service I received from Solar Wide, always they answered my phone calls. Did a professional job. Would recommend them???? to anyone.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 17-12-2021:

SolarWide - 5-stars all round!

All three companies recommended by SolarQuotes were came back quickly with competitive quotes and came across as very professional, but SolarWide went that extra yard in respect to clarification of my initial queries, flexibility of products offered, and price. In addition, the installation went ahead smoothly and the ongoing customer service has been excellent. I can recommend SolarWide with confidence. Review date: Dec 2021. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Matt: "Are you happy with the performance of your system so far?"

One year on from having our solar system installed, and absolutely no complaints whatsoever. The system has worked perfectly and our electricity bills are now a fraction of what they were before. Both the inverter and the panels have a pleasant and unobtrusive appearance, and were installed very professionally. I only needed to call SolarWide on one occasion and they were very helpful and professional. I would not hesitate to recommend SolarWide if you are thinking of going down the solar route.
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Fantastic!

The sales person was very informative and friendly. I have to say that one of the main reasons I went with Solar Wide was because of the sales person.

The installers were polite, friendly and informative. They did their job well, it was very tidy and explained some things before leaving.

Overall a great experience!
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks John for your 5 star review and kind words about our team! It is greatly appreciated!
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Great advice and great product

Sales process was straight forward and easy to deal with. Pretty much a set and forget process once the system was selected and agreed install date.
Inverter rating: 4/5

Supplier Reply:

Thanks Scott for your 5 star review and kind words.
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