SolarHub Reviews
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About
SolarHub has been a trailblazer in the solar energy sector since its establishment in 2011. With a robust presence in Canberra, Melbourne, Bega, and Batemans Bay, and over 13,000 installations to their name, they are recognised for their unparalleled expertise and commitment to quality. In Victoria, their operations are known as Supplying Electrical Services Pty Ltd, trading as SolarHub Melbourne ABN 47 145 471 996.
A key highlight of SolarHub's offerings is their involvement in the Smart Distributed Batteries Project. This initiative allows customers to benefit from up to $4,950 off a Tesla Powerwall 2, as part of a pioneering NSW Government-funded Virtual Power Plant program. This project is a testament to SolarHub's commitment to innovative and sustainable energy solutions.
But SolarHub's expertise extends beyond solar installations. They are at the forefront of home electrification, helping transform homes from traditional gas to energy-efficient electric solutions. Their services include the installation of advanced air conditioning systems, EV chargers, and hot water heat pumps, catering to the growing demand for a fully electrified, eco-friendly home environment. This comprehensive approach positions SolarHub not just as a solar provider, but as a holistic energy efficiency partner for modern, sustainable living.
Reviewers report paying: $7,800 - $13,253 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
SolarHub Reviews (442)
Show Most Recent reviews from All time across Australia
Average Scores
4.2/5
Value for money
4.5/5
Quality of System
4.6/5
Installation
4.6/5
Customer Service
- 5 star 110
- 4 star 294
- 3 star 36
- 2 star 2
- 1 star 0
05 December 2024
19 November 2024
Great pre sales service and install, up to..24-48hr wait for tech support.
After reading all the reviews, l decided to go for a 13kw system which l could afford with a 5 panel east, 20 panel north and 5 panel west configuration. Since lm export limited to 5kw/hr and a 10kw inverter, it didnt make sense to have all 30 panels on the north. This ensures that l would get some solar production in the morning to peak production and in the afternoon from peak production till the sun sets. See graphsI choose Solarhub because they were a local (in my suburb) who employed their own installers. The sales and quoting process was friendly and polite. Chis (the designer) was quite knowledgeable and patient with me taking the time to answer all my questions over the numerous phone calls/emails l made from l first got their quote to a month and half later when l signed up with SolarHub
Chris informed me that the Trina/Fronius combo worked well for the setup l wanted and informed me that l'd have some loss in max production during the day - having the east/west combo.
The installers (I had 2 techs and an apprentice on) were great. Carlos and his team did a good job over the 2 day install. No leaks so far :-). They even rewired my switchboard to make it easier and neater than the mess it was in.
My Only negs with Solarhub is
- the aftersales was disappointing. I had an issue with the inverter not connecting to the wifi on a Monday morning (about 2week after install) and the response was for me to "switch to Tesltra or Optus" and Tech support would contact me within 48hrs. 2 days later I contacted them again and was told the same thing - that tech support would contact me in 48hrs. The following monday (7days later) I contacted Chris directly who after talking me through the phone on what to do, decided to come down and sort it out. After contacting Fronius and talking to their tech support he got it sorted. Which is why l'm giving the Customer service 4 stars rather than 2-3. Thanks to Chris for going out of his way to fix this.
- the other neg is the young apprentice had his tool bucket resting on the solar panels as they went along securing em to the frame/roof. I pointed this out to the senior installer who told me not to worry since the panels were tough and can handle it but he did instruct the apprentice to remove the bucket and not to do that from then on.
Inverter rating: 4/5
07 May 2024
Easy to deal with.
This is my second Solar Installation on the farm, the initial discussion with the sales team went smoothly, I knew what I wanted, they listened and recommended the products. The pre-sale site inspection confirmed the panel location and what work needed to be done including some rework in the switchboard. The project went very smoothly, all the installers did great work, the wiring is tidy and they cleaned up as the project progressed. Since adding 15kw Panels, 10kw Inverter and a 11kWh Battery and some careful consumption management we are now 100% Self-sufficient.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
01 April 2024
Friendly, flexible and efficient
System was installed immediately after a new build. Communication throughout was prompt. We needed to reschedule a number of times and SolarHub were flexible every time. The install itself was quick and efficient and the system looks great! Recommended SolarHub to my brother next door and he had a similar experience.18 March 2024
Solarhub Highly recommend
I cannot not fault Solarhub it was an easy process.Inverter rating: 4/5
16 March 2024
Great team at SolarHub
I had a lot of questions during the sales process and ended up changing what I wanted a couple of times and they were great about it. Once the quote was accepted, their job controller was quick to contact me and the system was installed within the week. The installation team was stellar - they had a lot of technicians here getting the panels in and did a lovey job on some tricky cabelling. Very quick and very clean - and just a really lovely crew. I had lots of questions and they explained everything clearly and showed me pictures of the installation when they were done. I felt all the way through the process that if I had any questions or needed anything at all I could ask (and I did), and even today, I feel confident that I can just pick up the phone or send an email and they will be all over it. SolarHub are super organised and really know their stuff -- I highly recommend them.15 November 2023
Very happy
Solar Hub did exactly as they said they would when they said they would.Professional workmanship and great service.
Battery rating: 5/5
03 November 2023
Fantastic installer, beautiful installation
1) Amixed bag, some good ,some not so good. 2) all excellent,very professional 3) the customer service was exceptional.4) some serious electrical issues regarding the switchboard were discovered by the installer. They have rectified the parts that they could do, they have organised for the distributor to rectify the remaining issues.I would like to mention with gratitude the assistance of solarhub staff including chris, jodi, and steve. Much appreciated.27 September 2023
Tesla 13.5 KWh Battery install
SolarHub Melbourne complete hassel free experience with site inspection and fantastic customer service, installation was a professional and clean install with all stages explained Highly recommend SolarHub for installation of solar system or Battery installBattery rating: 5/5
26 July 2023
Great to deal with
From the start the SolarHub team were fantastic to deal with. Lots of questions and providing the answers was no problem. Site assessment was quick and we struck up a great relationship with the team member who then asked to handle the install. Once booked in we were kept well informed. The installation took 2 days and the team who were on site were fantastic. Respectful, proactive, happy to explain and very good workmanship.Inverter rating: 5/5
27 April 2023
Really helpful
Mick gave great advice and helped us decide which PV system best suited our needs. The installers were friendly, explained what they were doing and everything went off without a hitch.31 March 2023
Great Company
very fast and accurate quote. All queries answered quickly. No fuss installation; done on the day they promised. Up and running straight away.I had some questions about the monitoring app that were resolve quickly too.
The solar company attempted to get this review removed. Learn more
13 February 2023
Professional quality install - very helpful in component selection
I delt with Frank from SolarHub (VIC) during the design/quoting process and he was very professional in offering a number of options and changes during this phase. The price was competitive and quick to obtain. There was a long wait for the install - they are so busy.The install date was locked in well ahead and they arrived on time. It took a couple of days (as expected) but the rain did not help. Glen was the lead for the install and was great. They uprated the cabling for the 32A EV charger point installed at the same time due to the long distance to Switch Box on the day - no extra charged.
The team tidied up - and did appreciate the use of fridge on the very hot days on and in the roof space.
Chris managed the final post sales work - the inverter needed a new OS update - it was done within a day - all via the Internet.
The inspection occurred 7 days after install and was 100% OK.
Panel rating: 5/5
Inverter rating: 5/5
03 November 2022
Great to begin with, but a great regret at the end.
It was a pleasant beginning. I was impressed by the quote, not by its speed but attention to detail and willing to accommodate the best layout for the panels as we only have an East and West facing area for Solar Panels.Due to a bigger system as usual for a domestic install, they told me it'll take two days to do the work so we booked in a double date. When the day came, I got an early morning SMS that due to too many workers off sick and bad weather forecast, they won't be coming today but the office will be in touch with me to arrange another time. There was no contact from the office all day but the workers turned up next day to do the work. Lucky for me, I happened to be home. They also informed me that it should only take one day and it should be all finished today. Mind you, the weather forecast was worse than for the day before. No surprise then that they couldn't finish on the day and had to come back to finalise it. I didn't mind as it was a big job.
They came back next Monday, spent a good part of the day working on it but couldn't finish the job due to a faulty Energy Meter. Never mind they said, we'll get a new Energy meter and come back to finish it and it shouldn't be later than this week. Since the install composed of two inverters and due to feed in tariff limited to 5KW's, the system is useless in the condition they left it in. No Energy Meter: you can not limit the export to the required limit.
I waited 4 weeks and nothing. I Wrote an email to them stating that if they can't or not willing to replace the faulty Meter in the next week, I'll get it fixed and send them the invoice. They apologized, said they're on it and escalated it to higher management. Eventually they booked a time for two weeks time but forgot to turn up. They did turn up next day as my Wife got sick of excuses and started ringing them.
Happy ending? NO.
They changed the faulty Energy Meter so the light are blinking on it now, it talks to the inverter, however it reports energy export throughout the night (our installation doesn't have batteries), nothing through the day when the Sun's shining and due to that, exported energy during the day can get up to 10KW's. That's bad as I'm limited to 5KW's and the power company will be on my back.
Still not working properly after more than 6 weeks after installation and I don't have faith in them to fix it properly. I'll have to have it fixed myself unfortunately. Also the installation was paid for in time and in full, so that was no issue. In the future, I'll insist with any company that no full payment till the job is finished.
P.S. I have (and had for a while) two types independent Energy Meters on the whole house and I can see imported/exported power. If it wasn't for that, I'd be oblivious to the fact that their setup still doesn't work properly. Imagine someone who has no idea about solar. It's a great way to get in trouble with the power company for no fault of your own.
22 September 2022
Happy customer
Very happy with whole process very professional helpful with questionsAnd quick installation
Panel rating: 4/5
10 September 2022
SolarHub
These SolarHub guys were great.They got everything up and running efficiently and compliance wise
I am very happy with the overall panel placement and design and seem to be producing great power for maost of the daylight hours.
Now I need to find a battery solution.
Inverter rating: 4/5
15 August 2022
The after sales service is worse than a used car dealer!!
Purchased a total system form them. A few years in the battery had failed. They did not inform me of that fact, even though they had the power battery deal which allows them to use my battery power without paying me unless they are getting over $1 per kW. I had to find out as my power bill was going up.After many calls I finally got one of them to test the system and discovery the battery had failed and was also on a product recall from LG.
After over 5 months of phone calls and emails the battery was delivered to SolarHub at the beginning of August. They then emailed me, at an old incorrect address, after I raised a request for an installation date on their own web site system and the change over is not until mid September.
Reason they are very busy and short staffed.
Would not be recommending this firm again as they do not value customers after they have purchased a system
Inverter rating: 2/5
23 July 2022
Original Review on 18-11-2021:
Erikas install
Overall excellent communication with Sales person and office staff Judi. SolarHub Melbourne was happy to answer any questions I did ask.SolarHub Melbourne is reliable and punctual, the system was installed on the day as planned. After installation my place was left clean and tidy.
8 months later we asked Erika: "Are you happy with the performance of your system so far?"
The system has performed better than my expectations. All solar panels installed on my roof face east and west.14 April 2022
Solar Hub were great to deal with throughout
Great customer service through the whole process. Very impressed! Installation team were polite, professional and a pleasure to deal with.28 March 2022
Competent and client focused installation team is essential
Solar Hub was not the cheapest for Solar quotes but is a local company that has a very good name for quality products and installation, with strong follow up client support.The Sales officer was superb. The contact with operations was very supportive and efficient.
The installation team (a Solar Hub team and not a contract team) was extremely disappointing.
Tiles need to be trimmed to allow brackets to be installed to the roof structure. The team shaved the concrete tiles into the roof cavity, with offcuts raining down on light installations, the in-roof air conditioner unit and heating system, as well as ceiling areas that were not covered by insulation.
When asked to stop cutting tiles into the roof cavity, they refused. They insisted that it is always done that way and that there is insulation in the roof. When I insisted that tile offcuts not be sprayed into the roof cavity, they packed up without notice or consultation and left with a partly finished installation.
Fortunately, the operations team were quick and arranged for another team to come and take over the installation. They were excellent. They shaved the tiles into boxes, which they said was their standard practice. They were very clean and efficient. They were able to make the roof weather proof and returned the following week to complete the installation.
A disappointing experience with the disruption and extended installation time. Clearly, getting the right installation team is critical.
04 March 2022
Very Professional
Answered all questions and offered alternate solutions. Installation was very professional 5 technicians arrived and did all preparations next 4 technicians arrived and completed install. Then took time to show me over installation and instructions for use. Company then arranged for grid connection. Solarhub has followed up with email and phone call to ensure customer satisfaction. Could not recommend more highly26 February 2022
Original Review on 27-06-2021:
Troublefree system and installation
The whole process went very smoothly. I'd done a lot of homework (thanks Solarquotes website) so was able to have a meaningful discussion with the sales person. I was very taken with an optional add-on that no one else came up with - connecting my electric hot water system to the solar system so that it heats during the day instead of overnight offpeak, and I can check on it via the monitoring app.The followup, both before and after I chose SolarHub was excellent and quick. The installation happened earlier than I'd expected, which was convenient, and went very smoothly, with a polite and very pleasant installer. They were tidy, punctual and explained well what they were doing. The after-installation customer service has been smooth and pleasant too.
The system I chose was certainly not the cheapest of the quotes but thus far I feel the extra cost is well worth it and I'm well set up for an eventual addition of a battery.
8 months later we asked Louise: "Are you happy with the performance of your system so far?"
Absolutely. My latest electricity bill was for $43 which is just amazing, and includes quite a lot of rainy/cloudy weather when the system wouldn't have worked well or at all. Also, connecting my electric hot water system to the solar system has been a huge success and I'd recommend it to anyone who's able to do so.25 January 2022
Good job.
Solar Hub installed a 5kW system with 16 panels, inverter, monitor, LG battery and mobile phone display app. Good quality materials, good workmanship, explained the technical details clearly, job completed on scheduled day, polite & professional reasonable/good price compared to the other suppliers I researched in the Canberra Region. I found Finn's SolarQuotes an excellent source of solar info technology, materials, components, price guide and the industry in general11 November 2021
David Hs install.
Very thorough explanations and receptive to all questions. Great quoting process, could not be more helpful and generous with time.Pre-install is complete, done promptly and early. Awaiting final install but I have no doubts it will be a great finish.
11 November 2021
Professional, punctual and knowledgeable
Everything about the process was easy - from the knowledgeable discussion about options specific to my property, the contactless quoting, handling of approvals, excellent and prompt communication to the friendly customer service.On the day, SolarHub turned up exactly when they said they would be there, did a fantastic job and cleaned up everything when they left. They then organised for ACTEW for the smart meter install and Access Canberra for the inspection. All the dealings I had with SolarHub left me feeling 100% confident that I picked the right company for the job and I recommend them to everyone that asks!!
Panel rating: 5/5
Inverter rating: 5/5
17 October 2021
Excellent service from start to finish (Solarhub Melbourne)
From quote to completion SolarHub was excellent - friendly, efficient and professional, with great communication throughout the entire process – so I always knew what was happening and when – thanks Jodi.Any question I had were always answered happily and promptly (if not immediately on the spot).
Installation: Glen, Kristian and their teams were absolutely fantastic: I cannot say enough good things about them, as they were polite, punctual, organised, and most importantly took the time and pride in doing a great job (Something that I think gets significantly undervalued when it comes to solar).
The site (including the roof) was left clean & tidy each day, with all rubbish being taken way.
Many, many thanks again for doing such a great job, and for everything you did during the installation.
I have no reservations in highly recommending SolarHub to anyone looking for a quality solar system & installation.
15 October 2021
Good advise on the system options, very responsive and reasonable priced.
Quoting was transparent and helpful with options to chose frominstallation on time and as discussed.
Great communication.
Inverter rating: 5/5
14 October 2021
Original Review on 12-02-2021:
SolarHub has it all!
From start to finish my experience with SolarHub was beyond exceptional. All staff I spoke with were knowledgeable and eager to assist with any questions I had. The install team were friendly, on time and very tidy. Pricing was explained well to highlight the pros and cons of the components used in my system and what would best benefit me and my electricity usage. Although their quote was a little higher than some of the competitions, the service was second to none and I trust 100% that this company will still be around in 5,15 or even 50 years should I need them! My system is already saving me money on my electricity bills! My only complaint is that I didnt do it sooner!8 months later we asked Holly: "Are you happy with the performance of your system so far?"
My system from SolarHub is the best investment I have ever made. Not only is it saving me $$$'s on my electricity bill but it is also helping me play my part in reducing my footprint.22 September 2021
Original Review on 23-01-2021:
Realistic investment by quality company
The Company appeared to be competitive, had an office and staff when the sales person was unavailable. Time was taken to meet with us, explain what was involved and undertook to arrange connection with our provider. The installation will be undertaken in due course. It seemed to be the best fit for what we wanted after we had done considerable research with 4 solar vendor companies and people who have recently had solar installations in this area.8 months later we asked John: "Are you happy with the performance of your system so far?"
Cannot provide quality comment yet. We have had a very cloudy winter in this location more so because of being in the bottom of a valley subject to cold air drainage.03 September 2021
Excellent experience with SolarHub
I had gone through SolarQuotes and gotten a few quotes and contacted several other companies as well. None of them provided the same service as SolarHub so that's why I decided to go with them.Chris from Solarhub went absolutely above and beyond to assist me with my solar system research and choices. I had started looking at a system with Solar analytics included and after many conversations with Chris he convinced me that either a SolarEdge or Fronius system with smart meter would provide the same functionality. This saved me $750 which is great.
I ended up going with a Fronius system as my panels were going all on the north and there was no partial shading, so the solaredge system wasn't going to provide any benefit to me.
I had some concerns of shading in the afternoon so Chris reached out to Fronius to advise on how the string inverters can manage shading as well. I took some additional time to do shade analysis for myself and there was no pressure from Chris to go through with the installation. This was after I had already booked an installation date and applied for the Solar VIC rebate.
I rebooked the install and the Solar Hub crew did an awesome job. They arrived on time, were very polite and tidy and were finished well before I expected them to be. Jodi and Nisha organised all the paperwork for me and were even able to get the system signed off on the same day. The system was turned on same day of install and the feed in tariff was activated from my retailer 5 days later. Can't ask for much better than that.
I'd highly recommend SolarHub for anyone looking for a great solar system.
Panel rating: 5/5
Inverter rating: 5/5
23 August 2021
SolarHub, Extremely professional.
Straight forward, Honest, Professional sales.Professional, quick painless install team.
The whole procedure was Awesome start to end. The sales guys were helpful and followed up with any questions ... Supplied ALL the documentation needed and not once gave a negative feel. The install guys cracked on with the job and appreciated good coffee's at smoko. The system is neat and tidy to the point of hiding all the hanging cables under the panels as well ...
I chose SolarHub with a full SolarEdge system because of the positivity and professionalism of the team...
I had a heat pump hot water system installed through another solar company (ECG) and had bad admin experience.
I have already suggested others in our group to go through SolarHub if they go solar and have no problems suggesting them to others ready to go solar.
17 July 2021
Great!
Process was all good! Working great. Big thanks to the team for a great job.Inverter rating: 5/5
23 June 2021
Fantastic service, good communication, and great installation
SolarHub team from Melbourne was a treat to work from all the way from sales to installation.21 June 2021
Well organised company,
They were responsive to my requests, delivered quickly, did what they said they would do.20 June 2021
Great value for quality products and customer service
The quoting process with SolarHub was quick and easy. They were responsive to questions, booking the install, and their installers turned up on time.17 June 2021
No BS! 5 star is not enough! Very Honest!
How was the sales/quoting process?- We had lots of back and forth finding the best solution that would fit my budget. It was really great experience. They even have a partner that provides loan so I could get better System that won't make it hard for me to pay.
How did the installation go? Polite? Tidy? Punctual?
- All thumbs up! I have a very steep drive long driveway and their truck was not able to come up. They endured bringing all the materials up manually. Very energetic and happy personality. Easy to work with.
- They even carefully look for the best place where to mount the inverter. It's not the easiest location but they put it on the best location.
- They installed it aesthetically appealing. Even the alignment of screw and curve of the pipes are all well looked for.
- The frame, brackets and materials used are of best quality that would really last a long time
- Tidy, Polite and punctual.
How was the customer service? e.g. did they help organise the grid connection after the install?
- So far so good. They've just finished installing. Hope after sales is as good as I have experienced so far.
26 May 2021
Best in the trade!
Been shopping around for a company who installs solar around Melbourne and found this company to be the best in the business. A few solar companies gave me a quote and SolarHub Melbourne gave me the best deal. Steve was fantastic and knowlegeable and he explained to me thoroughly the unit that we are getting starting from solar panels and inverter. Jodi and Nisha from the admin were really quick and accomodating in organising the installation of our solar and answering all my e-mail queries. The boys who installed our solar were really spot on and were the best in the trade. Thank you SolarHub Melbourne for the stress free process of our solar installation, more power to you guys
01 May 2021
Fantastic and responsive supplier
I have done my own research and got good price and service from SolarHub based on feedback other customers have provided. The guys you have recommended charged at a minimum $1500 more than what SolarHub price. On top of that I did not find them cordial or responsive, behaved as if they are very busy and trying to do a favour to me for spending their time giving me a quote.Panel rating: 5/5
Inverter rating: 4/5
29 March 2021
Original Review on 27-07-2020:
Good service, quick efficient installation
The sales & quoting process was pretty quick and included a home visit.The installation was on time, tidy, efficient and friendly given covid restrictions.
They organised the inspection, a small bit of extra work, and the grid connection with the power company.
8 months later we asked Andrew: "Are you happy with the performance of your system so far?"
Yes.04 March 2021
Original Review on 03-07-2020:
Great experience up to date
Great & Hassle free experience up until now, installation will be late July. We will send a complete review afterward.8 months later we asked Julian: "Are you happy with the performance of your system so far?"
Yes it has met expectations, no issue a far.04 March 2021
Easy process from sign up to install
Originally I was already signed up to another installer, but they keep pushing back install date until becomes 8 weeks from sign up. So i terminated their install contract.Then I've found solar hub technologies from a friend, who are happy with the install. I sign up on Friday and on Wednesday, got my solar installed. It is a small company, that is run by an electrical engineer.
Happy with the sales and installation.
I didn't have to pay any deposit, I even have to ask them for the invoice, so i can pay the bill.
Panel rating: 5/5
Inverter rating: 5/5
23 February 2021
Great job SolarHub team!
I chose SolarHub as they offered what I wanted, were knowledgeable and helped me understand the pros and cons of various panel, backup and battery options.The installation team lead was great, very knowledgable, professional and clearly explained the options. The whole team was courteous and tidy which was appreciated as they needed significant time inside my home over 3 days.
The system has been up and running for a week and is operating very well.
Highly recommend the SolarHub business.
26 January 2021
I just think the sales people need to be better educated, so the clients get exactly the system that is best for them, as it’s not easy for the system to pay back the outlay in a reasonable time frame, especially when the payback amount per kWh keeps dropping.
Panel rating: 5/5
Show Details
Panel rating: 5/5
13 January 2021
Hassle free, quality installation
Armed with lots of knowledge from the Solarquotes website, the quote/salespitch from Chris at SolarHub felt more like a casual informative chat compared to talking to the sales reps from other installers.Chose a SolarEdge 8.51kW system with SE smart panels. The SolarEdge monitoring is definetly worth getting - Very user friendly and informative.
Install took a day and a bit due to Melb weather. The team did a very professional job, left no mess afterwards and answered all my questions.
Panel rating: 5/5
Inverter rating: 5/5
05 January 2021
Best investment I've made in my home
I contacted Frank at SolarHub primarily because I liked the fact that SolarHub isn't a broker, but uses their own staff. The pricing was very good compared to the other 4 quotes I received and the the options I asked about were presented clearly in their response. COVID messed up the timing, but as soon as the lockdown ended and it was safe to put staff back out in the field, my appointment was scheduled. Jodi provided me with clear guidance on what was going to happenand it went as she said it would. My 10kW installation was done with no drama, no damage and operational in less than 1 day - including a brief stoppage for rain. The team doing the install were clean, polite, efficient and professional.The grid connection following the install was done without any drama and with minimal input from me - it just happened.
I would recommend SolarHub without reservation.
Panel rating: 5/5
Inverter rating: 5/5
12 December 2020
Great value and a great local business.
Solar Hub did a great job all around.Sales process was smooth. I knew what I wanted, they listened, understood and cut straight to a very competitive price. No fuss, no sales pitching or long-winded company histories.
They sorted out the applications to Western Power and Synergy (new meter required) and advised me they'd be doing it. Hassle-free experience.
Clean install, small team (2 TA's plus electrician) that are highly experienced. They were prompt, friendly and professional. Had a couple of minor issues setting up the smart meter but quickly resolved within a couple of business days (fronius software).
17 September 2020
Professional, Transparent and Knowledgable Installer
Pleasantly impressed with end to end experience dealing with Solar Hub. Right from the time I approached them(referred by a colleague who got solar from them last year) through the quote process and the installation, each interaction with their sales guy and installer was very professional. They do have knowledgeable staff who are ready to answer your questions patiently and are well trained to share pros and cons of multiple brands in the market. The installation was on time with due care taken of safety and cleaning up after the installation was complete. They did help and organise the smart meter install with the retailer. Well done guys. Keep it up.15 September 2020
Well organised
Daniel was great explaining things to us during the quote. Solarhub then did all the approvals for us and then installed the system which went well and looks nice and neat.02 September 2020
Great Installer
Great communication and install completed in one day. Very organised and professional.28 August 2020
Good advice, punctual and professional install
After receiving a "quick and dirty" quote from another installer, Solarhub provided an innovative solution that maximised the potential output to make a difference to my electricity costs. The installers kept to the agreed schedule and were on time and the install process was seamless.Panel rating: 5/5
Inverter rating: 5/5
Great customer service
The whole experience with Solar hub was easy and stress free, from the salesman to the time of installation, I would definitely recommend to anyone. Great customer service throughout the whole process.