Solargain Southwest Reviews
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About
Solargain was established in Western Australia in 2005 as a family-owned business. Solargain's proprietor has over 20 years experience in the solar industry. With a focus on renewable energy products, Solargain was able to expand its operations into the ACT, Victoria and QLD and is continuing with further expansions.
Solargain is now one of Australia's largest integrated solar energy and solar hot water businesses. The business currently has offices and authorised distributors across Australia and employs over 70 staff nationwide.
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Solargain Southwest Reviews (14)
Show Most Recent reviews from All time
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 1
- 4 star 9
- 3 star 3
- 2 star 0
- 1 star 1
26 July 2023
21 February 2016
Original Review on 22-06-2015:
Everything is working as expected8 months later we asked Ian: "Are you happy with the performance of your system so far?"
Has met all the written expectations of the supplier07 January 2016
Original Review on 12-05-2015:
I also bought a Quantum Heat Pump HWS off them and ditched my bottled gas system. That cost $3040 for a 270 litre system - It's been in for 6 weeks and is working very well.No need to go outside in the freezing rain at 10pm to change gas bottles over - that's a big plus.
Total cost for the 4kw system was $7880 plus $220 in Synergy fees for the new meter.
The installers of both systems were very good and most professional. I highly rate Solargain Albany for their service and attention to detail.
8 months later we asked Phil: "Are you happy with the performance of your system so far?"
We use about 30 kw a day so it is covering itself during the dayCan't wait for batteries to come down in price - especially the Redflow Zinc Bromide ones - then I will install some of them, and perhaps put some more panels on my garage roof to boost the battery storage. Selling surplus power to Synergy at 7 cents then buying it back at 26c is a ripoff, and then they complain that they are not recouping the grid costs and may need to bump up the grid tariff.
I also installed a Quantum Heat Pump (270 l) to replace a gas HWS. My last overall gas and power bill was down 50% on the same time last year and that is not even in the peak sunlight months period. Based upon my modelling the Heat Pump $3k and panels $8k will pay themselves off in 5.5 years. I am happy about that.
Had a minor issue with the heat pump (water leak). They (Solargain) came around straight away and fixed it for free.
I thought that was very good service.
05 October 2015
Original Review on 12-03-2015:
Faultless experience with this company. Reliable, good communication, quality products at a fair price and a really slick, professional installation. Renesolar Virtus2 panels and a Fronius Galvo inverter with 10 year manufacturer's warranty.7 months later we asked Chris: "Are you happy with the performance of your system so far?"
Well above and beyond. The 3 Kw system was pumping out up to 3040 watts at the inverter lat week (end September).01 October 2015
So my suggestion is directed to those people building a new house and are contemplating installing a solar system; ensure your builder installs an electrical cable big enough to service the solar system you desire.
Also, I went with Solargain as the salesman sold the system on its merit and did not bag other resellers or systems, unlike the other salesman. And by the way, the other salesman under cut Solargain by $500 and stated he would install the inverter Solargain was supplying but would not install the same panels. It just came down to "Trust" in the end. When will these type of companies and salesmen learn (not just in the solar system industry)!
07 September 2015
28 August 2015
The System installed was bigger than the first, the inverter better and since installation has made a great impact on our bills.
12 February 2015
20 July 2014
09 May 2014
13 March 2014
29 June 2013
04 March 2013
21 December 2012
The front office person was pushy, arrogant & extremely over the top in telling us what we would & would not do ! It was NOT a pleasant experience dealing with this person. If it was my business I would get rid of this ~attitude~ immediately, it is not conducive to good customer relationships & I wouldn't recommend anyone go to these people based on this particular persons rude & affronting attitude.
Not Worth Wasting Your Time!
I can not undo the 1 star I accidently gave it - should be no star as no service!Inverter rating: 5/5