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Solargain Gippsland Reviews
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About
Solargain Gippsland is a Solar Power Installation company based in Bairnsdale and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes
Reviewers report paying: $7,400 - $13,199 for depending on hardware choice and installation difficulty ( how is this calculated? )
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The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Solargain Gippsland Reviews (74)
Show Most Recent reviews from All time
Average Scores
4.6/5
Value for money
4.7/5
Quality of System
4.8/5
Installation
4.9/5
Customer Service
- 5 star 47
- 4 star 25
- 3 star 1
- 2 star 1
- 1 star 0
18 December 2024
03 December 2024
Solargain Gippsland - wouldn't recommend anyone else.
I highly recommend the team from Solargain Gippsland. From coming to the house to see what was needed for the installation before the quote was prepared to the time the Installation team left.Out of the 3 companies that I contacted they were the only one that came to the house to see what was needed to do an install before the quote was prepared. The other two only worked off Google maps.
The Operations Manager, Ben came and inspected the property, listened to what we wanted and where we wanted to place panels and sent us several quotes to work off until we got what we were happy with.
Wait time for the install was acceptable after paying the deposit and Jamie and his team arrived on the week that was scheduled. They were very professional and had the old system removed and the new one installed in a day & a half.
I was very impressed on how well they all worked as a team.
Everything about the Inverter App was explained and worked through with me, as well as the Catch Relay App for the Hot water. Everyone was friendly and helpful and took time to explain anything you asked.
I would recommend Solargain to anyone that is looking at getting a Solar System installed.
22 November 2024
Fantastic company to deal with.
Quoting service was great & Ben was available for any questions. Installation went smoothly. Grid connection took 2 weeks and all is well.Would recommend Solargain Bairnsdale to others.
25 October 2024
13.2kW - 30 x 440 Trina and Fronius Gen 24 Primo Battery ready
Solargain Bairnsdale have been great to work with all Local workers in their Team. They were efficient and very neat - had no problems with achieving the Solar Inspection and receiving the compliance certificate. They used high quality racking and installed the panels in an order we requested to keep them as cool as possible by leaving a gap between each array.We will be buying our battery system from them in a couple of years - can recommend Solargain Bairnsdale to anyone.
We are now self sufficient with solar and backup generator. We didn't need to install a solar hot water service - we have 13.2kW of solar power which heats out resistive Rinnai 315 hot water system during the day through switching installed by Solargain Bairnsdale. We also have a 7kVa Honda Inverter Generator which is now hard wired into our switchboard by Solargain Bairnsdale. There price was more than competitive with other installers - but their happy work ethics was a pleasure to watch.
20 October 2024
Helpful
Solargain Gippsland were very helpful and punctual. Ben came out to my property and answered all my questions in regard to placement and limitations of panels and hardware. He also organised a new hot water service at the same time.Work went quickly and no mess left. Very clean. Only thing I didn't get was the phone app to check the power usage/generated.
18 October 2024
Fantastic service
I had a fantastic experience with SolarGain Gippsland. The sales and quoting process was straightforward and informative, making it easy to understand my options. Ash in customer service was incredibly helpful throughout the entire process. The installation crew was not only polite and punctual but also did a great job cleaning up after themselves. They even assisted with organising the grid connection and showed me how to use the charger. Overall, I couldn't be happier with the service!17 October 2024
True professionals
From the initial enquiry, through installation and follow up completion Solargain Gippsland were prompt, friendly, efficient and very easy to deal with. I would recommend them to anyone consider installing a solar energy system or heat pump. In one word - excellent!14 October 2024
Excellent service and professional team
We recently had a PV system installed by Solargain Gippsland, and we couldn't be happier with the results. Ben was fantastic to deal with from start to finish, helping us design a system that perfectly suited our needs. The team used high-quality Fronius equipment, and the install team was professional, efficient, and left everything neat and tidy. Highly recommend Solargain Gippsland for anyone looking to invest in solar – they made the whole process smooth and hassle-free!Panel rating: 5/5
Inverter rating: 5/5
05 September 2024
Great service
Quoting service was easy and understandable for the lay person, the installation was done in one day and they were polite and tidy. The customer service was excellent, we did not have to do much at all, it was taken care of for us. From the start of installation to now waiting on our service provider to finalise their part has only taken one week. Very impressed.24 July 2024
Solar
From the quoting process onwards the team at Solargain were fantastic. They answered all the questions that I had. The install team were great and very friendly, explaining all the functions of the inverter and battery. We are still to have our system commissioned as yet.18 June 2024
Superb
Professional, helpful and fantastic to deal with from start to finishHelped through the rebate process and kept me informed along the way
Installation was done in a professional and timely manner
Highly recommended for your solar needs
Panel rating: 5/5
Inverter rating: 5/5
22 May 2024
Great service from Quote to Installation
Quote received same day as visit. Sales Person got onto roof for inspection rather than rely on Google picture of roof. Installation date was set and crew arrived on time. Gave an overview of the process, kept us informed of the timelines, cleaned up and demonstrated the inverter shut down start up procedure, and the smart meter.12 April 2024
Original Review on 16-06-2023:
Good installation
Quoting process excellentOffice people excellent
Great installation polite, tidy, punctual and organized grid connection but never got back to me with a problem I had in that when I bought the house the previous owner had the old system wired to only use solar excess on the hot water like a diverter does and now they've added the extra system the hot water comes on ANYTIME even on the dearest rate!
I've ordered a green catch diverter and in the meantime been manually switching the hot water on at 10 am
10 months later we asked Peter : "Are you happy with the performance of your system so far?"
Yes performing great but a suggestion for solar Installers to make themselves more familiar with hot water diverters as I got someone else to install a greec catch diverter and after setting it on sola only don't get a sec bill now it's just the best thing and I read about it in one of your articles as they're great too !!With most people getting bigger systems these days I don't know why people don't get resistive instead of heat pump and government only gives subsidies for heat pumps!
03 April 2024
Original Review on 08-06-2023:
Did not take advantage of my ignorance and listened.
I decided on solargain even though they were not the cheapest.They inspired confidence by demonstrating their expertise and understanding of my needs.
10 months later we asked Ian: "Are you happy with the performance of your system so far?"
Worked perfectly, seamless transition during power cuts.No problems.
17 January 2024
Solar installation
The experience with Solargain from initial contact seeking advice on a suitable system through quoting to installation and grid connection has been without question a trouble free process made easier with their attention to detail.04 December 2023
Job well done
Impressed by the dedicated installers and the quality of their work.23 October 2023
Cosynook accommodation Bemm River
They are a great company to deal with and have used them before.08 September 2023
Solargain Service
Quoting process was great, simple to understandInstallation was very punctual and without any dramas
Customer service was great, plenty of communication
Inverter rating: 5/5
Battery rating: 5/5
07 September 2023
Seamless process from beginning to end
A quick response to my query re installation of a solar system. Paperwork was made simple with help from Jacqui in the office. Install went seamlessly. Highly recommend Solargain Gippsland13 August 2023
Original Review on 14-10-2022:
Great service and follow up
Both sales and quoting where excellent, they were very helpful, answering all our questions and concerns. We also went for a new hot water system connected to the unit. I would have no problem recommending Solargain. System is not yet installed due to current work load.10 months later we asked Greg: "Are you happy with the performance of your system so far?"
Very much so, we have seen the difference it is making to our bills. Changing the way we us electricity in our home has been perhaps a challenge but it has proven to be the way to go when we installed our system, use itwhen the sun shines not in the dark with on sun.02 August 2023
Friendly installer
Polite punctual and tidyGrid connection not done as jet
19 July 2023
Professional customer focused team installation
Thankyou for working with me to build a solar system that is suitable for my needs. As, well thankyou for fielding multiple enquiries as I developed an understanding of a solar system to suit my house. Great team preparation, installation, consultation, communication and all follow up needs have been met. Very little for me to do ! Good job, highly recommended.Panel rating: 5/5
Inverter rating: 5/5
26 June 2023
Highly recommend, great service from start to finish
SolarGain was initially referred to us through Solar Quotes and accepting their quote was easy to make due to their professionalism and great customer service. Jacqui at SolarGain Gippsland was so easy to deal with and took us through every step when making the application for our rebate from Vic Solar. Jeremy, the installer/electrician was also very obliging and friendly and explained everything we needed to know about our solar installation. I would definitely recommend SolarGain Gippsland and will be returning to them when we are ready to install a battery to our system.23 June 2023
Great installation from start to finish.
I contacted Solargain Bairnsdale after unsuccessful attempts to obtain a quote from another local solar installer.Jacqui arranged for Matt to come out the next morning. Matt discussed our requirements, designed the system and had our quote completed on the spot. We accepted the quote and the system was installed 6 weeks later.
Daniel and his installation team were very professional, explained how the system works and the process involved in connecting to the grid. Jacqui was vey helpful and knowledgeable in answering any questions I had during the process.
I would highly recommend Solargain Bairnsdale to anyone in the region looking to install solar.
16 June 2023
Friendly Crew, Job well done!
Crew arrived on time and worked as a team to get the job done in fairly windy conditions. Whole crew were very friendly. A very tidy install and I'm pleased with the result.
03 May 2023
Very professional
Considering that there is no other installer available in my area they are one of the most professional company that I’ve dealt with. They turned up when they said they would and every time I had a question they got back to me straight away. I would have no hesitation in recommending the whole company20 April 2023
Faultless from start to finish
From the initial quote and explanation to someone who had little knowledge of solar, to the installation team, all went exactly as per plan.Every time I had another question it was answered.
Solargain arranged for the grid connection and connection with power retailer.
15 March 2023
Original Review on 18-05-2022:
Local, costly but provides peace of mind.
6.6kw Installation and commission proceeded as planned.I already had a 5kw Sungrow storage system in place and was limited for space in my switchboard.
By going with another Sungrow inverter I was able to leverage off my existing consumption smart meter and integrate into my existing phone based app.
Ben the system designer allowed for an additional break out box as a Plan B if the integration to the one meter was not successful.
The installation team were very efficient and left every thing in a very clean and tidy state.
Solargain arranged for the Electrical Inspection and my new system is now up and running.
As I had previously accessed the Victorian Solar Program I was not entitled to any rebates beyond the STCs.
I did pursue five other quotes some which were circa $3k cheaper, however I decided to stick with the local supplier that I knew had been in business for a while.
10 months later we asked Geoff : "Are you happy with the performance of your system so far?"
Yes, I have been able to run my new spa at very little or no cost. Plenty of power available except on the heaviest of overcast days.
05 March 2023
Excellent service from start to finish
Matt came out to see us and was extremely knowledgeable and great to deal withJacqui followed up on everything and was so outstanding, Jacqui let nothing undone - great will all communication.
Daniel and his team installed the panels on a warm day, they were a credit to young people so respectful.
Fabulous experience from start to finish - thank you so much.
01 March 2023
Fantastic Service
Everything went extremely smoothly and efficiently right from the quotation step, through to receiving all pre-installation paperwork and payment steps, meeting the specified date of installation, the exceptional quality of work and professionalism of the installation team, to the final series of essential paperwork steps as previously advised in detail. Highly recommended.Panel rating: 5/5
Inverter rating: 5/5
20 February 2023
Perfect experience
Everything was amazing, from the first day of quotes to the final end result.I was quoted back in October and the install finished early Feb.
The experience is honestly a full 20/20 stars but I have to do 4/5 for value only because I myself didn't look around more to know if the price I paid for the system was good value or not. My friends and family in other states and areas told me what they paid for their and I wondered if I had done more looking maybe!
But no regrets going with solargain, I can highly recommend them
Thanks again!
Inverter rating: 5/5
20 December 2022
An incentive was offered by Solargain Gippsland for this review. Learn more here.
Highly recommended
All communication was timely. Our requirements were taken note of and the company was prepared to make some adjustments to panel angles part way through installation at our request. Installers were on time, courteous and tidied up each day of the three day installation. The company supported us in organising the grid connection. The system was clearly explained to us.We chose this company because of the high standard of service at the sales/quotation stage. The company representation took the time to listen to our requirements and discuss possibilities. His knowledge of the product and the industry in general was very apparent. This company was also the only one recommended by SolarQuotes in our area and although we spoke to two other companies, Solargain was the obvious choice for us and their quote was competitive.
05 December 2022
Excellent
Our experience with Solargain Gippsland was extremely positive. From Ben at the quoting stage to the communication with the rebates and the installation we could not fault. The team were very polite, tidy and professional in every aspect of our dealing with the company, and Jeremy was very patient with the handover and app explanation.11 November 2022
Solargain - excellent service and product
Extremely satisfied with the entire process with Solargain, They provided a very trustworthy, professional service and a high quality product.Panel rating: 5/5
Inverter rating: 5/5
21 October 2022
Sunny @ Number 53
A very satisfactory experience from the initial discussions and quote right through to installation and administration.The team were knowledgeable, safety conscious and polite.
Communication between all parties was excellent.
The system was operating in a very short time following completion.
Great job.
Thanks Solargain Gippsland.
18 September 2022
Excellent service from the initial quote through to the battery installation.
Solargain Gippsland's service was excellent, they installed the solar panels, inverter and battery with no problems, and at all times the team worked safely and efficiently. I would recommend this company to anyone who wishes to have solar panels etc installed on their property.19 August 2022
Solar installation
Great service very informative and helpful, quick installation very professional. Wonderful18 August 2022
Thorough and fast!
Quoting service was awesome. Had a rep come out to our property promptly and then offered a number of different options. We were able to tailor our system to our needs.Installation was a breeze. The team arrived early and had the job done with no fuss.
Excellent customer service. Really happy we went with Solargrain.
21 July 2022
Awesome service Gippsland Solargain!
From the very first visit by Ben to discuss our options, the quote then require delivered, the installation by Daniel and his team and the support from Matt and the Bairnsdale office we have had a positive, seamless process from start to finish with our new solar system. They supported us to navigate through the government rebate process and have answered our questions clearly and efficiently along the way.13 July 2022
Solargain Gippsland solar system
Highly recommend Solargain Gippsland. Great communication throughout the whole process, from receiving quotes until the panels were installed. The staff were all helpful & friendly. The team arrived on time & did an amazing job.Panel rating: 5/5
Inverter rating: 5/5
17 May 2022
Good sales instal and backup, system meeting expectation.
Easy to deal with, no sales pressure, change quote to maximise system size for my needs, good technical knowledge, trouble free instal. System installed after 2022 and has performed well.Panel rating: 5/5
Inverter rating: 5/5
16 May 2022
Excellent experience.
Very happy with the whole process with Solargain Gippsland. The rep was knowledgeable, polite and professional. The installation crew were equally as professional and competent and the office staff were a pleasure to deal with. This was a painless experience from start to finish. I'd be happy to recommend this company to anyone.Jim Scott.
07 May 2022
My solar experience
I really appreciate a company that is on time, and they were. When I had a query, it was answered quickly. The installation looks very good and everything works perfectly. I had an issue with the data coming through from the inverter being incorrect; well, one of the staff personally came the same day and fixed it.Panel rating: 5/5
Inverter rating: 5/5
02 May 2022
Excellent installation of Solar System. Below average installation of Hot Water System
Solar System.Installation was carried out as arranged, on time and in a very professional manner. Skill levels were first class. Interaction with customer was both courteous and friendly. Advised and resolved the issues which occurred.
After installation, they detailed steps required to be undertaken for grid connection
Rating: Excellent.
Hot Water
Electrical installation carried out by Solargain personnel was again excellent.
Plumbing however, carried out by a local subcontractor was unsatisfactory. I regard the workmanship to be low quality and as result of fitting a critical item incorrectly resulting in no hot water being available despite the storaged tank being at the required temperature. This required them to return the following day to correct this issue.
Rating: Electrically" Excellent", Plumbing "Below average".
07 February 2022
A fantastic team effort
The Solargain team have made the process of putting a complex solar system onto our house a really positive experience. Bryn worked to make sure the system suited our needs and when supply issues outside his control impacted our job, he was agile and adaptable and reconfigured the system. The Solargain team were polite and efficient and left the work area cleaner than any trades person we have had before.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
27 January 2022
Great advice, great price, excellent install process
Matt from solargain provided us with quite a few different quotes for different size systems and was always available to answer my questions. Accepting the quote was easy, installer arrived on time and work was completed in one day to a very high standard.25 January 2022
Original Review on 27-05-2021:
Good service
Sales/quoting process was easy.Installation crew were polite and tidy and arrived on time.
At this time we are waiting for the inspection
8 months later we asked Peter: "Are you happy with the performance of your system so far?"
System all good. One thing to consider that I lost my hot water controlled load on ausnet so this may reduce the advantage of solar financially depending upon the reseller. This matter should be advised by the solar sellers to prospected customers so as not to get this unexpected news when you get your electricity bill.06 December 2021
A solid result and an easy installation
The process was very easy, professional and friendly. Communication was effective, feedback was welcomed and actioned, and the installation was done with a minimum of fuss. Highly recommended.13 November 2021
SolarGain Bairnsdale
The service was excellent and easy to access, clear explanation and friendly08 November 2021
Original Review on 18-03-2021:
Great to deal with
I found SolarGain easy to deal withn and very helpfull with the best option for me and not the most expencive option push on me8 months later we asked Norman: "Are you happy with the performance of your system so far?"
This system has performed well beyond expectations and l wood recomend this company
Awesome people would recommend to anyone.
Everything was perfect from start to go, Well donethan you
Inverter rating: 5/5