Solargain

Solargain Reviews

4.3

Based on 1039 ratings 1 Review removed
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About

From humble beginnings in 1995 as a one-man plumbing business, the Solargain family is now over 190 employees strong and regarded as one of the best structured and integrated solar power and solar hot water companies in the business. In an industry notorious for cowboys & fly-by-nighters, Solargain has been a stalwart advocate for quality solar, offering our customers peace-of-mind that we’ll be here for you now and into the future.

Why Choose Solargain

 

1/ Proven Track Record

With over 18 years’ experience in the solar PV business, Solargain has demonstrated unwavering commitment to the industry, our customers, and even the customers of our fallen competitors. We’ve completed over 87,000 installations of our own, making us a seasoned player with a wealth of experience.

 

2/ Award-Winning Service

Solargain was recognised as the winner of the CANSTAR BLUE ‘Most Satisfied Customers’ award for two consecutive years (2021 & 2022). This accolade reflects our dedication to solar system quality, outstanding customer service, and overall customer satisfaction.

 

3/ Trusted by Leading Brands

Our expertise is trusted by industry giants such as IKEA and QANTAS, demonstrating the high regard in which we’re held in the solar industry. When you choose Solargain, you not only benefit from our top-notch service, but you also earn QANTAS points for every purchase.

 

4/ Local Presence

Solargain is a 100% Australian owned & operated family business. We have offices, warehouses & dealerships strategically located in 22 locations; ensuring our products & services are accessible to residents across the country.

 

5/ Dedicated Service Department

Solargain boasts Australia’s largest dedicated solar service team, catering to existing Solargain and non-Solargain customers. For the 650,000+ ‘Solar Orphans’ in Australia, we’re here to help if your original solar company isn’t.

 

6/ Industry Best Practices

Solargain stands out as one of the few solar companies that holds ‘New Energy Tech Approved Seller’ status + ISO9001 Quality Assurance + ISO45001 Health & Safety certification. These certifications require us to pass annual audits, proving our commitment to industry-best practices and providing our customers with a consistent high-quality service.

 

 

Reviewers report paying: $3,950 - $5,250 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

EV Charger brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Solargain Reviews (1039)

Show Most Recent reviews from All time  across Australia

Average Scores

4.2/5

Value for money

4.4/5

Quality of System

4.5/5

Installation

4.3/5

Customer Service

  • 5 star 252
  • 4 star 642
  • 3 star 100
  • 2 star 32
  • 1 star 13

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Great installation

From offer to post installation, very helpful, informative service. All our questions answered promptly and in detail
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Great Service and value

We had great service from Solargain through the entire quoting and decision-making process. The installation was carried out in a timely manner and the installers were friendly and efficient. We are really pleased with our purchase.
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Professional installation and service

The service from Solargain office was very professional, prompt and accurate.
Installers were also very professional, polite, tidy and installation completed to a high standard.
The one drawback to the whole experience was the extra charge to move the circuit box from adjacent the switchboard position to be mounted beside the inverter. The extra charge being for additional material and labour. We were quoted and paid for 2 days to install the system, the install was completed in 1 day. Happy to pay for additional material but I fail to see where there are additional labour costs.
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Friendly customer service and neat tidy install.

The sales person was very friendly and patient helping me through many questions about various options.
Once we decided to go ahead the lead up to the install was great with clear communication throughout the entire process.
The install was timely and the installer was knowledgeable and friendly nearly installing a quality system.
We are very happy with the quality of the install we are happy with the choice of products and are getting great performance from the system.
Panel rating: 5/5
Inverter rating: 5/5
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Genuinely Trusted

Quality work from advice, repair options, scheduling and installation. At no time was I concerned about my decision. All staff from the office to the installers were responsible and respectful.
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Burekup install

Great sales no pressure and well detailed information

Good install.
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Great company to work with.

Everything about the Solargain company worked like clockwork. Their online information is clear and factual.
Their representative Leighton was helpful, gave an online pre quote and came to the house for an on site check.
He was punctual, knowledgeable and talked through all the issues.
Installation was within one week.
The installers lead by Daniel were punctual, polite and conveyed the process clearly. They worked quickly, cleaned up well and walked me through the system.
The supporting office staff sent through information quickly and were happy to help with questions.
All up you could not get a better company and I highly recommend them.
Thanks Solargain.
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A job well done! Recommended

From sales to installation to completion, Solargain Perth provided an efficient professional and timely service. Installation team lead by Joshua did a first class removal of old system and install of new PV panels on 2nd storey & inverter and battery. Cleaned up well too. Highly recommended.
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Hassle free from start to finish.

They did all the heavy lifting and kept me informed of the process along the way.

The installers were prompt, courteous and tidy and kept me up to date with their process.

Would certainly recommend.
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Great Installer

Sales and quoting team were absolutely great and provided various options to match my requirements.

Installation team was great as well, polite and punctual and did ask the location to place the unit plus great workmanship.

After sales or customer service was exceptional. Team followed up to make sure all is well and managed to take care of the grid install.

Great work Solargain!!
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The installer was excellent

All aspects were great. Polite and tidy before and during the installation
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Excellent Communication, Ease of installation, fuss free

Polite, punctual. Quickly clarified any concerns, gave timely responses to questions
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Efficient installation

Installers used were very polite, tidy, timely and respectful. Company communication prior to installation has been efficient & useful.
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Excellent Experience

Lindsey was very helpful and made us understand which options fit best with our needs! recommend Solargain :)
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All went to plan and the system works

Did all the paperwork and connections installed by midday and system was functioning by early afternoon
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Flawless end to end

From design through to install the whole team were excellent.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
EV Charger rating: 5/5
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Strongly recommend Solargain

Ricardo was really helpful and made himself available during the planning and quoting stage.
Installers were excellent, and even cleaned up after themselves which was a pleasant surprise.
Our price included a switchboard upgrade and monitoring system.
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Finally satisfied

Quoting initially was wrong as there was a incompatibility between the inverter, battery and backup systems, but they discovered that before the installation. Installation delayed because of unavailability of the inverter. In the end the installation all went smoothly and all is working. The installation was five star, neat and careful. Very happy chappy.
Panel rating: 5/5
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What a great experience.

From start to finish we had the best experience with Solargain. Nothing was too much trouble for their team.
We certainly recommend them.
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SolarGain iStore Inverter + 10kw battery + Longi Panels: 3 day review

Sales and quoting process was fantastic. Ricardo came in person and explained everything to me in detail. The process was open and transparent. Ricardo remained in contact with me for weeks, patiently answering calls and questions before we finally went with the iStore system. I have recently bought an iStore heat pump water heater and was impressed with the build quality hence went with this system.

The install day was uneventful and the electrician Jack was very professional. Unfortunately we lost 12 roof tiles in the process but they were able to replace it with spares that I had. The panels were well aligned and neatly arranged.

The post install app is very easy to use. Showing me details such as the time my battery is fully charged (usually before 12 noon on a typical Perth day) and the amount of battery left. The battery can only be discharged 95% with 5% always left in reserve. This gives us enough power to last well beyond 9pm where the Synergy EV plan discount rates kick in. I highly recommend the team at SolarGain.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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All was fantastic

Everything was first class
Couldn't have done any better was very happy with everything
No problem all great
Inverter rating: 5/5
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Professional experience throughout

The entire process from the initial visit by the salesperson through to the installation and after installation was extremely professional. The sales rep, took significant time to address all of my questions, with understandable quality information and provided links to independent sources.
Installation was organised in a very timely manner with good information provided from Solargain to explain each step and details of the system and the installation.
The installation guys arrived on time, had to wait for the rain to pass, and then immediately got into action. The install was completed within a few hours.
The system is up and running with no issues three weeks after installation.
Panel rating: 5/5
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An incentive was offered by Solargain for this review. Learn more here.

Hasselbeck free installation

My experience was stress free and service top notch, most of the process was done online, however if I was unsure of steps required or overall process, I was able to go in to the solar gain office for one on one support which I really appreciated
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Installing process nicely

We have 3 companies who gave us the quotes for different systems and different designs. We have many chances to select which one is the best suitable for our roof.
After installing completed there’s a technical came for inspection.
But we couldn’t set up to monitor what’s going on with the system until we make the final payment.
After we paid there’s no one to help setup and guide us how to monitor the system.
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Professional service

We are soon to have our panels and battery installed.
We trust we have the right system for our needs and budget - we certainly had a large amount of information from which to make a well-informed decision.
All the contact we have had with Solargain so far has been very positive - questions have been answered in detail, their people have all been polite, professional and on time.
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No fuss quote and install

No fuss getting a quote

No pressure to purchase

Install completed on time without issues

Lots of information provided , manuals, warranty

Good communication

Performance of system is lower than expected / advertised (6kw+ system, yet to do better than 3.8kw) but this might be all to expect .
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No hassle, good product for fair price and excellent service

Can't fault Daniel and his team. Replaced old PV system and old gas hot water system. All done in one day with minimum disruption. Like for like quotes for combined PV and Istore heat pump were as good as other recommended competitors. Very friendly installers, good communication. Would highly recommend Solargain.
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Excellent team

The team that installed this was fantastic I would recommend to friends
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Great price, quality, service!

Seamless experience throughout the whole process, including quote/sales to pre-install communication and installation. Amazingly both teams arrived at the scheduled time within 15-mins of each other (Plumbers for Hot Water System and Electricians for Solar) and were both professional, friendly, happy to answer questions, and clearly communicated time frames for water & power outages. Best range of product configurations compared to other providers and very competitive prices for combo deals on Solar & Hot Water. Good to known the local team has been operating for a long time as well. System was so well designed that it was generating maximum output almost immediately after installation. Highly recommend you reach out to Solargain for a quote!
Panel rating: 5/5
Inverter rating: 5/5
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If they’re happy to install in your area they should be happy to service it. I’ve had warranty issues take months with no resolution as they can’t/won’t send a technician out of Sydney.

The original installation was quick but they left rubbish in eaves, ceiling space and in cavities where they were too slack to take down with them and thought no-one would ever notice. Grubs. Poor workmanship there. I wouldn’t hire them again.
Inverter rating: 4/5
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Solar panel replacement

The initial service identified that the present system after 15 years had died. Useful discussions on replacement options and followed by 3 options and quotes. Easy system to follow and arrange the work. Good exchanges by email and phone as necessary. Managed to have an earlier installation than originally in diary. The installers were prompt and and worked continuously removing old system and installing the new. They were polite, explained the system well and cleaned up the leaf litter from the roof. Even a gift bag on leaving.

I am awaiting the warranty and other details that were meant to arrive before installation but the date did change.
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New solar

Great service from the office staff through to the installers
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Great experience at every level

Great professional experience at every level from sales to installation. Everything was on time and on quote. Team showed up exactly as promised and did a very professional job. Price was also very competitive without having to sacrifice quality. Great experience all round and also dealing with a well known team that have been around for a long time was reassuring. Great choice after much research and thought. Highly recommend them. Peter H
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Flawless experience from start to finish!

I had a great experience with Solargain and can’t recommend them enough.

I spoke to several solar company’s but Solargain stood out. The price was competitive with the sales and quote experience sealing the deal, giving me confidence in the rest of the process. Lindsay was by far the best in terms of making an effort to understand my needs and go the extra mile to find a solution and matching competitive quote that fitted those needs. She was always available for any questions I had.

From there, everything was exemplary. The process was much quicker than I thought, on time and effortless from my perspective. Solargain took case of it all!
Panel rating: 5/5
Inverter rating: 5/5
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Installation is excellent first class

I found from when I asked for a quote to the installation Solargain and the installer were very professional and helpful they listened to my wants and delivered accordingly I would recommend them to anyone who is looking for a solar product and installer. I would give them a 5+ star rating
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Smooth and efficient job done.

All the work was completed and site was left clean.work was done a day before the agreed date.
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Easy as deciding

Ricardo in sales was easy to deal with answered any questions I had the hardest decision was how much I wanted to spend and the panels and inverter I choose once deciding it was easy. Alex the installer and his apprentice were on time and very easy to make the job transition smoothly even with the amount of wind and rain on the day
Now waiting to get western power meter changed out. Then the solar can get switched on
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Great communication with Leeanne and the installers did a great job.

Good communication with Leeanne and the installers were good as well.
Inverter rating: 5/5
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Great communication throughout

We were very impressed with the professionalism throughout the process of obtaining solar electricity for our house. communication (both on the phone and via email) was commendable.

The installers were excellent while installing the system. They were punctual, and efficient. They spent a good amount of time explaining everything we needed to know post installation.

I will be happy to recommend Solargain to anyone who asks for ‘Solar advice’ in the future.
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Solargain Solar system

1) Ryan Costello was very polite and helpful with the quote process. (thank you)

2) The installers were very polite, helpful when explaining about the solar system and I might add were very tidy, in my opinion they were very professional, nothing was a problem.

3) After the install I was shown how to operate the new system, they answered any questions I had including the grid connections and the monitoring app on my device.

Great experience, thank you.
Allan
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Brilliant Service from Solargain Team

I can't speak highly enough of the Team at Solargain. Brilliant Service from the Sales Team, with the advice, information and documentation provided. The Installation Team were Fantastic, Terrific people, they worked hard to finish in a timely manner and left my place tidy. The customer service once installed ensured my system was connected and I had access to the App. I would recommend Solargain as a Competitively priced, Honest and Reliable company.
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Sales responsive, Installation Great, system perfect.

The Solar Gain Design/Salesperson was good and responsive to my questions. The Installation crew from PROSUN Electrics were Courteous , Careful , Genuine and Professional. The energy provided as of the third day was amazing. We had a system before which was removed ; and they allowed us time to paint the roof underneath the old system before coming back. Two days was all it took for the installation. Apart from a battery limit issue at the start, all is running well. I was too eager to get online with my Fronius' Solar.Web' and I believe I took control of the Inverter before the Designer had set it up corrrectly. We are waiting on that outcome. It was a bit concerning, for the life of the battery, that the battery was left to discharge to 22% and the was recharged back up top 100% by 10AM the following day.
Panel rating: 5/5
Battery rating: 5/5
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Great Job

Solargain put a 13.2kw system on my house in WA
There salesperson Sheldon was very helpful and knowledgeable about the product and process he was great to deal with. The install crew was excellent and did a great job.
I would definitely recommend Sheldon and Solargain

Malcolm
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Solargain are a pro company

Solargain took a little while to respond to my Solar quotes enquiry, but so glad I waited. They are a very professional and knowledgeable company in Solar. Everything was explained clearly and they helped me make a good decision I’m now happy with. I also decided to get the hot water system too. Punctual, professional and personable. Highly recommend
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Original Review on 02-09-2022:

Enphase system

Quoting process easy- changed my mind 8 times- salesman was always happy to talk to me and answer my questions.
Installation was fast, tidy and well done - no problems.
System running, still waiting for grid connection, been 2 weeks. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you Sharryn! We're happy we could assist you in your decision process.

Kind regards,
Solargain

12 months later we asked Sharryn: "Are you happy with the performance of your system so far?"

System is performing great.
I am about to install a Tesla powerwall2 battery- had to shop around to get good price.
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Original Review on 13-10-2022:

Had the product I wanted. Environment friendly company

Not installed yet, at my choice. So far so good. Smooth, prompt quote process by email. I new the product I wanted thanks to solarquotes so I did not need advice - just the product which included an EV charger for a car next year I was forced to rate installation that has not happened n/a not available in survey.
Also customer service that is not complete but so far so good. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Hi John,
Thank you for your review.
We're glad to hear your experience so far has been positive and we look forward to getting your new system installed!
Kind Regards,
Solargain

10 months later we asked John: "Are you happy with the performance of your system so far?"

After a delay getting the inverter EV charger SOLARGAIN were fantastic/professional with the installation. The information provided by SOLARQUOTES enabled me to choose the equipment I wanted from environmentally responsible companies that also met my places of manufacture requirements. Also that the system I chose was technically advanced for the longer term. With this info it was frustrating that some firms only wanted to sell me a system ‘they wanted to sell’, NOT to meet my non-budget (I.e. environmental, not monetary) choices. SOLARGAIN accepted my choice which made the negotiation much more pleasant. Again thanks to SOLARQUOTES comprehensive & up to date info. The WA sales manager for SOLAREDGE was also very easy to talk to, honest re delivery time, & understood my decision. Even returning a call when he was in Israel.
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Good and efficient, helpful with any questions or concerns

Good and efficient guys. Completed the work on time and left the house tidy after the installation
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Great experience

From initial enquiry to final installation, our experience of Solargain was first class. No complaints at all.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 18-09-2022:

Extremely neat installation with every connection checked by the Manager (electrician) before being handed over

Every thing was arranged for me. All I had to do was pay the account. The installers were puntuial and courteous. I could not expect a better experience. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you Grahame for the glowing review and for choosing Solargain!

10 months later we asked Grahame: "Are you happy with the performance of your system so far?"

Yes I am pleased with the system performance
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Best installer

I got the cheapest quote from these guys, 2000 less than the next quote, with best components.
The installer arrived on time, and did a great job.
Very happy w the system.
Panel rating: 5/5
Inverter rating: 5/5
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