Solarbank Reviews
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About
Founded in 2014, Solarbank is proud to have built its business on providing quality solar power installations with a personalised service
Our business has the expertise of a large company, but with the personal touch and attention to detail of a smaller business. We are solar installers with a deep commitment to delivering value to our customers:
- Friendly and honest advice to suit your individual business or residential circumstances.
- The highest quality solar panels, batteries and inverters – we don’t use cheap components.
- Proven brands, which we guarantee to support into the future.
- Professional installers, who deliver the highest standards of workmanship and customer satisfaction.
- Competitive pricing of premium solar power systems.
- Industry leading after sales support.
- The highest quality solar panels, batteries and inverters – we don’t use cheap components.
- Proven brands, which we guarantee to support into the future.
- Professional installers, who deliver the highest standards of workmanship and customer satisfaction.
- Competitive pricing of premium solar power systems.
- Industry leading after sales support.
Reviewers report paying: $11,900 - $20,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Battery brands currently installed
Battery brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Solarbank Reviews (67)
Show Most Recent reviews from All time
Average Scores
4.6/5
Value for money
4.9/5
Quality of System
4.9/5
Installation
5.0/5
Customer Service
- 5 star 42
- 4 star 25
- 3 star 0
- 2 star 0
- 1 star 0
29 November 2024
29 September 2024
Seamless
I appreciated the wonderful customer service from initial consultation, follow up questions, and prompt scheduling of installation and commissioning.27 September 2024
Smooth Installation
Enjoyed working with Andrew from Solarbank. I never felt like he was trying to sell me a product that wasn't exactly what I needed based on my roof. Other quotes seemed to differ there!The installation was quick and seamless. The team was professional, on time to the minute and respectful.
Would recommend.
24 September 2024
Great experience
Had a great experience with Solarbank.Highly professional from start to finish.
Solarbank understand the need to build customer trust and genuinely wanted to get the best result.
Installation team were also excellent.
Panel rating: 5/5
Inverter rating: 5/5
13 September 2024
Professional business to deal with, quality installation, excellent communication
Quoting process was seamless. Whilst the quote wasn't the most competitive, I felt very confident in Solarbank's reputation as solar installer. Being a local business also swayed my decision to choose Solarbank.Installation Manager David was extremely professional and ensured I was kept up to date during the installation process. Site was expertly managed during the installation process and was left extremely tidy and clean, compared to usual tradesmen.
Highly recommend this business
21 August 2024
Very satisfied
From the time that Andrew made the assessment for a PV system with battery, through to the proposal, the timing of the installation, the very competent installation team, the operation of the system (Fronius/BYD), and the timely response of Solarbank (phone and email) to questions - this has been a very smooth and professional process. Have no hesitation in recommending Solarbank.Supplier Reply:
Hi Rod,Thanks for your feedback. Yours is a great Solar and Battery setup that will get you completely independent of the grid.
It was a pleasure to work with you.
Andrew.
16 May 2024
Good Job. Good team. Good install
Good Job. Good team. Good install. David is a good communicator06 May 2024
Fantastic installer, quality work
Very professional, polite and punctual for the whole process. Very happy with the fantastic installation. I asked about a shuffle around of the panels to different positions and it was not a problem. Cabling was hidden in cavity, so a very neat installation.Supplier Reply:
Hi Michael,Thanks for the great feedback. Very glad to hear you're happy with your installation.
26 March 2024
Great system installed
We had the solar system installed last Nov and already seeing savings with our bills. When we moved in to our new house, I found the winter bills to be astronomical so I was looking for a fast solution. This system is good quality, they self clean, tilted for maximum benefit and Andrew has been a pleasure to deal with. I would definitely recommend.Inverter rating: 5/5
17 March 2024
Adrians install
The sales and quoting system was very good. The team responded very quickly with a quote and then when we changed the specs we wanted they responded very quickly. The installation went well with no problems that I could see. We are still trying to make a time for the installer to come over and show us how to operate the system, particularly the monitoring system. I hope they will give us a tutorial or some advice about managing our power use to best take advantage of the solar system.Inverter rating: 4/5
08 March 2024
Fantastic installer and service
If anyone is looking at solar right now I'd highly recommend you talk to Andrew at https://www.solarbank.com.au/. Really knowledgeable and professional team - only slightly more expensive than the other 4 installers I spoke to, but the only one who really understood the issues and was addressing them correctly according to all the research I did. You get what you pay for... I don't often make recommendations, but he deserves as much business as he can get...Supplier Reply:
Hi Roger,Thank you for the great feedback. Yours was a challenging installation but a great one to get done correctly. Great to hear you're happy with the result.
06 March 2024
Highly recommend
Mine was a tricky installation, but I'm very happy with the outcome. Excellent customer service from quoting through to follow-up after installation to ensure everything was running smoothly. The installation was completed within 3 weeks of my accepting the quote. We had a small issue with the app/wifi, which was resolved by resetting the system. Fantastic to be able to monitor my production and usage.Supplier Reply:
Hi Natalie,Thank you for the feedback! Much appreciated.
13 February 2024
Professional team, one day instal and handover.
Mixed results,. Most gave prompt quotes. Only one firm gave a professional follow up.Panel rating: 4/5
Inverter rating: 4/5
02 February 2024
Excellent customer Service and advice
Andrew and his team were total professionals.... from start to finish they kept us informed and discussed our requirements for a solar system to suit our home and budget.We got a few quotes from other suppliers but decided on SolarBank because of the communication, quality of the inverter, panels, .... in addition we felt confident that Andrew and his team would be there for us should we have any issues.
Supplier Reply:
Hi Ann,Thank you for the great feedback. Very much appreciated!
25 January 2024
Fantastic job. Start to finish.
The team at Solarbank did an amazing job.From sitting me down and understanding our energy usage and needs all the way to picking up every last cable stripping.
Professionalism at its best!
Panel rating: 5/5
Inverter rating: 5/5
12 January 2024
Knowledgable, Professional, Dedicated to Best Customer Service
We had a fantastic experience with Solarbank. They organised an in person visit very promptly to check the site and determine the best size system, what was required for our specific installation. The quote was not the lowest we received but we felt it was by far the most informed and the one which we thought was customised for us. We were also most comfortable that the owner/installer was a direct local business rather than the 'sales/quote' being over the phone and then outsourced to an installer. We had a new model of inverter installed and we there was an issue with it which we noticed a couple of days after installation. Solarbank got back to us immediately and came out to our property on the weekend to inspect. They quickly ascertained there was a manufacturer fault in the inverter itself and promptly swapped it out for a new unit. We were kept completely informed every step of the way on what the issue was, what was being done to identify it and communicate with the manufacturer. Our system has worked seamlessly since the faulty inverter was replaced. it is the right size for our needs and we couldnt be happier. We would not hesitate to recommend Solarbank as a local direct installer who know everything there is to know about solar power, will take the time to explain and will be genuinely determined to provide the best customer service and ensure you are happy with the result.Panel rating: 5/5
Inverter rating: 4/5
Supplier Reply:
Hi Donna,Thank you for the feedback! It was great to work with you and to get a great result.
17 December 2023
Great installer, quality product
Quoting was honest and knowledgeable. More expensive than other quotes but I am comfortable it was worth the extra.Installation was very quick, competent and accommodating. The team were punctual, capable and polite and left the house as it was before with no wiring offcuts etc nor packaging left behind.
The installer walked me through the logging-on process so that i could see the monitoring immediately. Very impressive.
02 December 2023
Best solar installer on the Northern Beaches!
Andrew and his team delivered an extremely positive experience. From the initial quote, where Andrew took us through the options in a logical and considered manner, to the installation on the day, where we were clearly dealing with polite professionals who took you through all the steps and had great attention to detail, I highly recommend Solarbank. Robert, Cromer, NSW.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Robert,Thank you for your feedback! Great to hear you're so happy with your system and the install team!
20 November 2023
Very happy customer
A pleasure to deal with, very professional.The result looks excellent, and service to connect to monitoring app very smooth
14 November 2023
Knowledgable, Reliable, Trustworthy and Quality Workmanship sums up Solarbank
I have rated my experience with Solarbank Australia very highly for good reason. Throughout the process, from system design to commissioning, I dealt with the founder Andrew Moderer. Andrew listened to my concerns about installing a solar system for our home: "right-sizing" the system; dealing with effects of shade; how to deal with the 'controlled load' feed to our hot water tank; inverter & battery location remote from the metre box; how to see real time data of our energy consumption against solar production, battery operation and grid interaction; and finally, how to improve the aesthetic look of the panels located on the front of our home. Andrew made good suggestions which were reflected in a number of quoted options that I could easily compare and decide on a system that gave me confidence in the reliability and performance of the various components. Of the solar installer companies I dealt with, Andrew demonstrated a deeper knowledge and understanding of the Clean Energy Council Guidelines for grid-connected solar PV systems with storage allowing Solarbank to design a system that better suited our needs whilst still maintaining the CEC requirements. As far as the installation was concerned I found Solarbank’s quality of workmanship, cleanliness and care of working on my home first class. They even came across with a degree of pride in what they had achieved at the end of a day of hard work. I am only a couple of days into operation of the system and so far its fantastic! I highly recommend Solarbank Australia.Inverter rating: 5/5
13 November 2023
Professional, Trust worthy Solar System Installers
From our first contact with Andrew, Director from Solarbank to the completion of the installation, everything was undertaken professionally and without any hard sell. He personally came to our house, we had a thorough discussion on our needs, including system size, panel locations, and battery size. A proposal and comparison of options was then presented to us via email. We then further discussed the options to come to an agreed Solar System plan. Upon our agreed plan, a quote was sent through outlining all costings and terms including a return on investment analysis. A 25% deposit was paid upfront and an installation date agreed.There was no installation date slippage and the whole system, including panels, inverter, smart meter, battery system was completed in one day. The Solarbank team operate like a well oiled machine, they are polite, efficient and clean! Andrew also made sure our Fronius Solar Web account and tracking system and app were working so that we can track our system's performance.
13 November 2023
Professional installation
Andrew met me on site for quoting process, so a big plus there. He was able to answer all my questions clearly and was very impressive. However, I was a little surprised that he had not asked about the existing gas hot water service, and it was only when I asked, after the quoting process, that he provided advice to replace it with an electric storage tank and add a Catchpower Green controller.Installation was quick (one day), and the guys were professional, polite, helpful and neat.
Solarbank follow up after the install was prompt and they initiated the grid connection paperwork,
Altogether, a great job guys!
10 November 2023
High quality Solar Panel installation
Thank you Andrew Tom Troy Angus and Chris. The Installation went seamlessly and you were all a delight to have at my property. All questions answered and everything neat and tidy when you finished. I'm confident that I have a high quality system which will last me to the end of my days :)Panel rating: 4/5
Inverter rating: 4/5
02 November 2023
Amazing installer!
Great experience, friendly team and worked with us to find the right solution for our home. Always did what they said they would, on time & on budget. I’d highly recommend Andrew & the SolarBank teamPanel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Thank you for the feedback Beau!
31 October 2023
Highly recommend Solarbank
Great experience overall from Andrew and the team. Andrew came out to the house and walked us through the options with a customized solution for the property and our needs. The installation was completed in one day and on the day that we had agreed. The installation team were very friendly and cleaned up everything after the install was completed. Andrew monitored the system to ensure correct functioning and ensured we were connected to the app and understood how to use it. It's great to deal with such a professional team and I would highly recommend Solarbank.Supplier Reply:
Thank you for the great feedback Phil!30 October 2023
Great Experience
Andrew and the team were great from start to finish.Communication was clear and forthcoming and Andrew provided straight forward answers to all my questions.
Installation was quick, and efficient and they left the property tidy.
Supplier Reply:
Thank you for the feedback Tony.Much appreciated.
24 October 2023
100% recommend going with Solarbank
We were looking to install a fairly large system (15-16kw) plus a battery.We quoted with 4 separate companies (via Solar quotes).
To be honest, they all came back within a few thousand of each other (not to say a few thousand dollars isn't important; but in the general scheme of things, there wasn't a major financial factor that swayed the vote)
Our biggest concern / pain point was skill of the installers and the quality of the overall installation.
I'll just jump to the point here - the crew that arrived from Solarbank were absolutely top tier; they were lovely guys, were well trained, respectful of our property, and were meticulous with the installation.
If you want great quality hardware, installed with the care and precision - Solarbank were amazing.
Supplier Reply:
Thank you for the great feedback Sebastian! We're glad to hear you're so happy with your system and the installation.
05 October 2023
Happy Camper
Upon receiving three quotes on three different solutions and after reviewing a lot of helpful information from SolarQuotes articles, I concluded Andrew from Solarbank had the optimum solution for my property.The installation was carried on a date that I could be in attendance and with 50 years in the construction industry, I was very impressed with the install. An excellent experience on all fronts, a really good job.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Hi Stuart,Thank you for your feedback. Great to get your solar and battery system installed in such a neat way!
Glad to hear you're happy with everything.
27 September 2023
Excellent service
Andrew from Solarbank was very helpful from the initial consulation right through to post installation at both educating on the best system for my situation and keeping me informed on progress. Very responsive and easy to deal with. Would highly recommend.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Thank you for the feedback Stuart. Great to hear you're happy with your installation.13 September 2023
Great Solar Install Experience
The entire process, from the initial quotation to the installation was incredibly smooth.Andrew demonstrated a genuine willingness to understand and accommodate my preferences.
Installation day was hassle-free, the team was very professional, friendly, and efficient. They took the time to confirm the placement of everything and cooperated with me on the power shutdown. Everything was up and running in less than a day.
So happy I chose Solarbank. I am very satisfied with the outcome and highly recommend Andrew and his team.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Thank you for the great feedback Andrew!12 September 2023
Highly recommended
Very pleased with Andrew & Solarbank. Really appreciated the lack of high pressure sales tactics & informed approach. Installers were great & all went smoothly.Supplier Reply:
Thanks for the feedback Cate!09 September 2023
Solarbank Review
Andrew came to our house on time as he indicated he would, reviewed and discussed our requirements in a no frills way. everything he recomended was in plan english with no fancy up selling. we received several quotes and made the decision to go with Solarbank.Andrew also steered us in the right direction to engage an electrician as we needed to have modifications to our switchboard to allow for the upgrade of our electrical meter. in the end we decided to engage Solarbank for panels only at this stage which we willl review down the track and install a battery if need be. The installation took a day, the guys cleaned up after themselves, which is a bug bear of mine, the system was on line that afternoon generated power.
Couldnt be happier with the job and would recomend Andrew and Solarbank to anyone looking to install Solar.
Inverter rating: 5/5
Supplier Reply:
Thanks for the great feedback Grahame!Much appreciated.
01 September 2023
Very happy
Very professional and knowledgeable. Cleaned up some minor damage to concrete on installation immediately. Highly recommend.Inverter rating: 5/5
Supplier Reply:
Thank you Mark. Great to hear you're happy with your installation.29 August 2023
So easy… all questions answered and simple install
Andrew was great, answering every little question and ensuring understanding pre and post sale. The panels look great on the roof (we can hardly see them) and they seem to be doing what was expected. Great service and productInverter rating: 4/5
Supplier Reply:
Thank you for your feedback Bev!25 August 2023
Very happy
Andrew knows his stuff as does his crew. He supplied us a top line system and great advice. Puntual, everything went as planned with a very tidy outcome.Supplier Reply:
Thanks for your feedback Chris. Great to hear you're happy with your installation and experience with us.24 August 2023
Professional and Excellent
Solarbank are a professional company providing high quality solar systems. Andrew and his team made the process very easy and worked with respect, understanding and very customer focused. Andrew must be so proud of his team who delivered a quality system quickly. All workers have high knowledge of what they were doing. Very impressive and hghly recommended.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Thank you David. Yours was a great installation to design and deliver.24 August 2023
No worries
No fuss, no mess, no BS. Just a very professional attitude and service, its a pleasure to do business with Solarbank.Supplier Reply:
Thank you for your feedback Richard.23 August 2023
Professional process
Sales quoting process was very efficient, details & questions that we had were explained clearly.Installation was a breeze, all installers were polite, efficient & the job was completed very professionally.
Customer service is excellent - they organised grid connection & have been very prompt & professional with any follow up required.
Supplier Reply:
Thanks for your feedback Kym. Your system will serve you well!09 August 2023
Solarbank review
Andrew was polite and veryhelpfulHis team are very good
Its only the first day after install
And we look forward to great solar relationship
Supplier Reply:
Hi Joe,Thanks for the feedback. Looking forward to hearing about your reduced bills in the future.
25 July 2023
Professional Install & Great After Service
From our initial phone enquiry the company were professional, helpful and on the ball. The installation process was punctual and seamless. The after install service has been second to none. Would not hesitate in recommending this company.Supplier Reply:
Thanks for your feedback David!13 July 2023
Solarbank
Solarbank installed our solar paneling and I found Andrew and his team very professional and polite. I was very happy with the job they have done.11 July 2023
Highly professional installation
Very satisfied with the solar installation and would highly recommend Solarbank Australia. The sales/quotation process was conducted in a thorough and upfront way with all questions answered. The installation team were, on time, polite, and highly professional and went to an extra effort to wire the system internally. The customer service was excellent throughout the process with Solarbank contacting my electricity provider and distributor after the install.Supplier Reply:
Hi Scott,Thank you for the feedback. Great to hear you're happy with the installation and process.
Andrew.
29 June 2023
Solarbank (Northern Beaches, Sydney) Fronius inverter
This firm has been a delight to deal with.The quoting was professional, timely and the pricing attractive. There was no attempt to oversell and in fact, demonstrated I did not require as big a system as quoted by others.
The installation was conducted in a single day, the installation team a delight to have on the premises. They were friendly, tidy, polite and kept me well informed as the work progressed. The power from the grid, naturally, had to be switched off temporarily - I was given plenty of notice and the interruption was very brief. The team arrived on site with a 10kw invertor although a 8kw was quoted. Rather than delay the installation Solarbank kindly installed the larger capacity unit at no cost to me. Co-ordination with my supply provider was included.
The service post installation to sort a couple of niggles was undertaken cheerfully, promptly and efficiently.
I am more than happy to recommend Andrew and his team to any prospective purchasers.
Regards
27 June 2023
Loved the service by Solarbank
Andrew from Solarbank came out to quote promptly. He talked us through the whole process. We decided to go ahead based on a friend's recommendation, price and their products.29 May 2023
Great advice and a quality installation
Solarbank was excellent throughout the process, from initial quote through to installation and meter updates. He offered good advice and really thought about how best to maximise our system for a reasonably complex roof with north, east and west facing aspects.Communication was very good, Andrew was always easy to contact and responded quickly.
Installation was effortless, a very experienced team who arrived on time, got everything up and running quickly and to a high standard, leaving the site as clean as they found it.
Supplier Reply:
Hi David,Thank you for your feedback. We enjoyed designing and installing a solar and battery system to get the most from your roof.
Great to hear you're happy with the result and process.
11 May 2023
An incentive was offered by Solarbank for this review. Learn more here.
Efficient Installer
Quoting process was straight forward. In regards to value for money and quality of system, we are happy so far but time will tell.Installation was quick and efficient, staff polite and tidy.
Andrew provided excellent customer service also with the grid connection.
Supplier Reply:
Hi Dieter,Thank you for your feedback. Much Appreciated!
Kind regards,
Andrew
08 May 2023
Smaller company service and ethics - deal with the owner
Andrew and his crew have been calm, professional and helpful from first contact.I had some specific requirements, and these were all met in the quoted and installed system. No surprises on the day, no extra charges - what was installed is exactly what was proposed. Easy.
The install crew was friendly, helpful, polite and cleaned up afterwards. Power shutoffs to the house were advised in advance. The work was neat and tidy, with no loose ends or shortcuts that I can identify.
If you are wary of being given the run-around by sharp sales techniques from the big companies (and you are in the northern part of Sydney), then at least give Andrew a call.
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Hi Richard,Thank you for your feedback. We really enjoyed working with you to get your impressive Fronius/BYD solar and battery system designed and installed.
02 May 2023
Great experience
From initial contact through to post-installation the experience with Solarbank was great. Straightforward quoting process and the contract was in plain english. The installation team was excellent, very professional, the site was left spotless and they provided clear communications throughout. A pleasure to have on-site. Highly recommend the Solarbank team.Supplier Reply:
Hi Angela,Thanks for your feedback. Great to hear you're happy with your installation and the process.
Andrew
26 March 2023
A little more expensive, but totally worth it
I got several quotes, and chose to go with SolarBank due to the open and clear engagement I had with them. Andrew has been fantastic before and after the install, highlighting the specific challenges with my property and how best to manage them. He and the team took the time to answer all of my questions and ensured I understand the system and what I was getting. In the end, I've got an excellent system, with a very professional installation. A friend had a similar install around the same time as me with one of the bigger players, but had a very different experience, both with the install and the system, not getting the same level of visibility into how his system is performing.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Shawn,Thank you for your feedback. Glad to hear you're happy with your system and installation.
23 March 2023
Professional installer. Knows his solar. Great team.
I would highly recommend Andrew and his team from Solarbank. From the start of the quoting process Andrew came across as very knowledgeable about solar. Any questions I had, he was able to answer. The installation was done within a day. They were punctual, polite and left the place tidy. Andrews customer service was exceptional. He helped organise everything. A great team to work with.Supplier Reply:
Hi Marko,Thanks for your feedback. Very glad to hear you're happy with the installation.
Absolutely perfect from start to finish
I can’t speak highly enough of Andrew and the SolarBank team. No question was too big or small and I felt confident we were making the right decisions before we went ahead. The day of install was superbly run with superb attention to detail and a great crew. We’ve now got an absolutely fantastic system that looks really great. Couldn’t be happier. Thank you Andrew and team!