Solar Tactics Pty Ltd Reviews
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About
Solar Tactics is your Family owned and operated Solar PV System installer. Solar Tactics services the Melbourne Southern Region which includes: Casey, Cardinia, Greater Dandenong, Kingston, Frankston & Mornington Peninsula.
Solar Tactics will specifically Plan, Design and Connect a system to your home or business, tailored to your requirements. We use state-of-the-art software to develop our proposal to benefit our customers in receiving a system that suits their particular needs and provides a positive payback period.
We are a solar retailer and use CEC accredited installers. Our CEC accredited installers are also Master Electricians and Clean Energy Council members and being part of these organisations keeps us up to date with industry standards & regulations.
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The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Solar Tactics Pty Ltd Reviews (184)
Show Most Recent reviews from All time
Average Scores
4.9/5
Value for money
4.9/5
Quality of System
5.0/5
Installation
5.0/5
Customer Service
- 5 star 149
- 4 star 35
- 3 star 0
- 2 star 0
- 1 star 0
10 April 2024
17 January 2024
Expansion of existing Enphase / Longi system
For expansion of existing system, we wanted to use the same company as previous owners, to minimise chance of warranty troubles if something went wrong and for knowledge of existing system. Sales process was responsive and patient. Installation was on time. Installers were polite and helpful. There were a few issues (at Enphase) with transferring Enphase enlighten monitoring into my name, which Solar Tactics assisted with. The price quoted wasn't super cheap, but we had limited roof space and expected and got a microinverter and panel installation that has worked well.Panel rating: 5/5
Inverter rating: 5/5
22 December 2023
Quality installer with exceptional level of service
Have my solar system install by Solar Tactics on the 14/11/2023. They where very professional in term of approach and work been carried out.Sales/quoting process was precise and clear in outline all the necessary rebate and warranty.
Installation was very professional done and keep the area tidy afterward.
Customer service was great and when out of there way to get everything is up and running.
Highly recommend them for anything relate to Solar and Electrical work.
I even have a Zappi V2.1 EV charger install by them.
19 December 2023
Might be small company but one you can trust
Sale was a breeze with no issues ,all question answered and they did not try to sell me something I didn't need in fact the opposite I thought I had done my research and knew what i needed but I was only going to waste money on panels I didn't need. Install was done on the date set and the boys couldn't be more professional . The whole install went smoothly and connection to the grid , inspections and explanations on setting up the inverter (we bought Fronius ) was done without any problems . These guys know their stuff and I highly recommend them.
10 October 2023
Friendly, helpful company, great to deal with.
Solar Tactics gets great reviews because they're friendly, helpful, and their prices seemed competitive too. I can definitely recommend.Inverter rating: 5/5
Battery rating: 5/5
27 May 2023
Would recommend.
Was referred to Solar Tactics from my sister who got a 11kw system installed through them in 2022. The whole quoting process was simple and streamlined. We had good communication with the company throughout. We went for an 6.64kw system. Even the installation was simple, just had to wait a few weeks for the rain to subside after my rebate was approved. On installation day, everything went smoothly and the guys made the inverter look so slick with how they did all the cables, the panels look so good too especially now those unsightly individual DC isolators aren’t mandatory anymore. System is up and running and working well. Luckily for us we only had to wait a few days before the electrical inspector came around and signed everything off and we could fire it up.Panel rating: 5/5
Inverter rating: 5/5
03 April 2023
Great Value, Great Outcome
Quoting was quick & competitive - great value, Install on Tim and very neat with an excellent team doing the install, and a positive outcome - a big reduction in our electricity bills. They did all the paperwork and grid connection was quick. Very happy with Solar TacticsPanel rating: 5/5
Inverter rating: 5/5
03 April 2023
Great team to work with. Seamless transaction and they showed us the iins and outs and have provided us with continuous support for all our questions.
Quoting process was easyCustomer service A+
They helped to organise all aspects and made the transaction smooth
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
27 March 2023
Original Review on 31-05-2022:
Excellent to deal with.
The team was informative and responsive both during the quoting process and installation. The installation went very smoothly with no issues at all so far. The installation team was very polite and left the place very clean and tidy. Overall it was an excellent customer experience. The price wasn’t the cheapest however the experience I had with the team was the best.10 months later we asked James: "Are you happy with the performance of your system so far?"
We are very happy with the performance, it has delivered the savings as expected.28 January 2023
Great Value Install
Jason and the team from Solar Tactics provided a high quality solar system, great communication during the install and after-sales support and were very cost competitive.I'd highly rate them for a solar install, and I found them to be great at listening for the specific kind of system i was after and then working within that budget/needs (Future rental home - medium level investment etc.)
The installers were also great about dealing with a roof that was a little worse for wear including shuffling tiles around and sealing a couple up that was not expected, but very appreciated.
Finally, I really valued that Solar Tactics were happy to overprovision panels and they were concious of placing my inverter in a sensible location out of the sun, despite it being a more complex cable run.
(Only received STC 'rebates' wasn't eligible for others)
Panel rating: 5/5
Inverter rating: 4/5
20 December 2022
The best team to do your solar install
The Solar Tactics team went above and beyond in my opinion. I would highly recommend Solar Tactics for any solar installation. Professional but personable is how I would describe the team.Inverter rating: 5/5
20 December 2022
Excellent Service all round
The end-to-end experience with Solar Tactics was nothing short of great. I was never pressured into buying anything, they were very informative answering many questions I had and very prompt in their replies to the questions.During the install process, the team was very friendly, respectful and worked very hard to deliver a great outcome. They are trustworthy and left the working area very tidy.
The whole process was managed by their team end-to-end and it was as seamless as you can reasonably expect.
Highly recommended!
12 December 2022
Fantastic installation
The quoting process was efficient and simple - they revised the system quickly upon my request. The installation team were friendly, flexible and knowledgeable. They left the site tidy and did a fantastic job. The panels look amazing and it all works very well.11 December 2022
Top class installation company
From the outset, Jason was prompt with quotes and always helpful. I wanted a local company with good reviews and certainly found them. Dennison was friendly, hard- working, tidy and led the installation. Peregrina communicated superbly at all stages and the grid connection was seamless. The app is amazing. Solar Tactics excel in all ways. I would recommend them fully.Panel rating: 5/5
Inverter rating: 5/5
08 December 2022
Wonderful in every way!
Wonderful from start to finish. From my first call right through to the installation and after service, I have been so impressed.I was kept informed along the way and everything I was told would happen, did happen.
Punctual, tidy, polite, friendly and a team of people who have customer service and workmanship at the forefront.
I am so pleased I chose Solar Tactics and would have no hesitation using them again and recommending them to others.
Absolutely a 10/10 experience.
Thank you for making this such a pleasant experience.
Panel rating: 5/5
Inverter rating: 5/5
08 December 2022
Brilliant install and excellent customer service
Thanks again for a hassle free installation. Customer service was second to none. I will definitely recommend Solar Tactics. Very happy customerPanel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Rachel,Thanks for leaving such a positive review. We are so glad that you are happy with out whole process!
22 November 2022
Excellent service from start to finish!
Very happy with the whole process. Jason was very quick and knowledgeable with all my solar newbie questions after receiving the quote! Then when we decided to go ahead the installation process was very quick and Denison the installer was great! I had questions about the app a few weeks later and Denison called back straight away and took the time to walk me thru everything again! Our bill has significantly dropped the past month after having these installed, and I highly recommend the guys at Solar Tactics!19 November 2022
Competitive and friendly
Very pleasant experience from beginning to the end. The price quote is very competitive. The installation was arranged very quickly after the rebate approval was granted. The whole team is great to deal with. They helped organize the grid connection after the install. Highly recommended!16 November 2022
Fantastic Service
We were very happy with the entire process. The team were friendly, punctual, and they were good in explaining the system to us.The installation went very smoothly and hassle free. It’s now 3 months since installation and we have had no problems. We will happily recommend them to others. Thanks so much for great service.
10 November 2022
Highly Recommended Solar Tactics
Wish I had this done sooner than later but I sat on the quote for over 12 months. Then I took the plunge and went ahead with a revised quote of course.From the beginning to end everything went perfectly could not be faulted in any aspect of the job. Everyone I had dealings with were always very prompt, polite, tidy (wow they cleaned up so well) and on schedule.
A very professional company which I have recommended to a friend and they also couldn’t talk more highly of the company.
Inverter rating: 5/5
10 November 2022
Highly recommend and genuine Solar installers
SolarTactics made the entire process easy. The team provided very valuable knowledge and insight which helped land on my decision.The installation team was very professional and delivered first class tidy and well designed system functioning system in the promised timeframe. They were happy to run me through everything in a way I could understand!
I would 100% recommend SolarTactics for family and friends, if not for their friendly experience then their quality product!
Inverter rating: 5/5
28 October 2022
Swish deal. Awesome installer. Grow with the sun!
Jason in sales was great to chat with. I asked for numerous changes to my quote as I learned my way through products. He was very accommodating and quick. In the end we choose a Sungrow inverter (Sungrow Hybrid SH6.0RS) and battery (Sungrow SBR096) with Q-Cell panels (Q-Cells Q.MAXX BLK-G4+ 390).The installation team was by far the best part. Dennison is awesome to work with. He and his team were very respectful and caring with our property, keeping it clean and undamaged. They were very detailed in their work and cared about what I thought regarding some decisions that had to be made. He is easy to get in contact with in the days/weeks following the installation for any questions or problems too.
Solar Tactics organised the certifier, grid connection and all paperwork needed with my energy retailer. I will recommend them to anyone who asks me about Solar, in fact I already have!! Service and installation is everything.
Panel rating: 5/5
Inverter rating: 4/5
Battery rating: 5/5
27 September 2022
Sensational experience
Solar Tactics are simply amazing. We had our Solar roof top system installed 3 years ago, with which we are delighted, and have reaped the $ benefits. We have now recently added a Solar battery to the system.From the Solar System quote with Alan in 2019, and his continuing advice regarding a battery, then the recent Battery Quote and unlimited explanations with Jason, to the installation from Dennison and Callum, the whole process was easy to understand, professionally conducted, and Peregrina in the office maintained the information flow superbly.
We cannot recommend Solar tactics highly enough, and when our plug in Hybrid car comes into being they shall be there to assist with the installation of that system as well.
Well done to all at Solar Tactics: they are THE BEST.
Panel rating: 5/5
Inverter rating: 5/5
15 September 2022
A business like experience
All three solar installer quotes were received within several days of requesting. One price was notably higher than the other two and this company came from the other side of Melbourne, rather than local to my location, so they were eliminated on that basis. The other two quotes were similar in price and both companies were located not too far away. Both offers were based on what appeared to be excellent quality components so it could have gone either way.Solar Tactics offered an alternative price which was inclusive of a QCell battery and further discussion then took place regarding this component. The final decision went to them mainly because the inverter and battery are integrated, which seemed to me to be a good idea. The follow-up from the remaining company was also excellent and they were perhaps unlucky to miss out as it could easily have gone either way, and I would have no hesitation in using them.
The Solar Tactics representative was helpful in working through the various paperwork, applications, etc and there were no problems. The Solar Tactics crew came to install the solar system approximately two weeks after I paid the deposit and took two days to do the job, They were quiet, careful and efficient and there were no hassles other than a minor problem setting up the monitoring system due to a faulty dongle, which was sorted out a couple of days later.
Panel rating: 4/5
Inverter rating: 4/5
Battery rating: 4/5
29 August 2022
Excellent customer service
Solar tactics came out twice before installing as our install was not straight forward.They reworked the design a number of times to ensure I was satisfied.
The installers were very professional and a delight to deal with.
Independent inspection happened within a couple of days and system was switched on.
Assisted with set up of the app for the inverter.
14 August 2022
Amazing customer focussed service with SolarTactics
We had an exceptional experience with Solar Tactics. All the way from the first call to help with a quote to after install checkin call. Jason was extremely helpful and very accommodating, at no point was pushy to sell. After finding solar tactics through a search on www.solarquotes.com.au, I sent through a huge list of questions to Jason, who replied to each one and explained the responses very clearly and was very helpful to answer my follow-up questions. The panel design and layout was well thought out to maximise catching as much solar as possible during sunrise and sunset as our house is NE facing. And the system we decided to go with was a 6Kw Fronius system with 21 Q-Cells (7.35Kw).I asked for multiple revisions of the quote and options and Jason was more than happy to help.
The install from Formosa Electrics was very smooth and not disruptive. We were a bit unlucky having to delay the install a few times with two lock downs. But when it got done the installers were very professional and explained how to operate the system. They left the property nice and tidy and also wore masks when on site as per my instructions.
After the install we noticed one of the panels visible from the yard was a little lower than the others. I called Jason and within hours the installers came over to check the panel and found one of the holding screws needed adjusting. 5 mins and nice and straight panels.
We've now had solar for about 8 months, and compared to the last two years we've reduced our bills in summer by 70-80% and winter by 40-50%, which is on par with what was quoted in the payback period of 5 years (see charts attached).
Thanks SolarTactics, I highly recommend.
Panel rating: 5/5
Inverter rating: 5/5
14 July 2022
I can't fault anything so would highly recommend them.
Jason and his team at Solar Tactics where excellent from the very start, happy to help with any questions I had about the technology, ROI, quote, solar approval process and the installation. Their communication during the application process, the lead up to installation day and then afterwards was spot on and they have continued to provide support when I had questions. The installation went without a hitch and the installation team were efficient, considerate and cleaned up after themselves. They didn't leave until they had setup the monitoring and explained how everything worked. I had them upgrade the meter box at the same time. Jason called me the next day to check how everything went. Can't fault anything they did.21 June 2022
Quick one day install
No pressure sales process over a two month period after initial quote and negotiated a different inverter along with a monitoring plan.After accepting and providing a deposit, system was installed after another month. The installers were prompt, professional and even worked in the pouring rain. Would have understood if they had to rescheduled due to the weather but they got it done before the end of the day.
inspection occurred about two weeks later with no issues mentioned by the inspector. The sparky paid another visit the same day to make sure the inverter was working properly and I had access to the monitor.
Customer service organised the grid connection and signed off with the energy retailer for the FIT after another week. Looking forward to the first energy bill and then negotiating for a better plan in the near future.
03 June 2022
Fantastic company to deal with
Highly recommend the team at Solar Tactics. I have had my solar for over 12 months and had no issues at all. Price was competitive and the guys that installed did an extremely neat and tidy job. Their after sales services has been amazing and a special shout out to Dennison who went above and beyond to give great customer service. I was connected to the grid within a week and I received all the paperwork in a timely manner. Would be my first choice if I ever move to another property without solar and will use them for any upgrades in the future.Panel rating: 5/5
Inverter rating: 5/5
11 April 2022
Did a fantastic job
Did a great job, arrived on time, very professional. Organised the grid connection, set up the WiFi app to check real time solar generation very happy with the service.Panel rating: 5/5
Inverter rating: 5/5
05 April 2022
Excellent installer, amazing customer service
The installer contacted me within days of asking for a quote, and were happy to answer any questions I had, even as I was new to the whole process. Quote was very informative and installation and post-setup was incredibly easy and stress-free, and I barely had to do anything myself to get my solar system up and running.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Derek,Thanks for the positive feedback, we are delighted to hear that you are happy with our services. We take pride in our work and always strive to provide excellent service. If there is anything we can help you with, please don't hesitate to let us know.
11 February 2022
Super Tidy Job, Highly Communicative.
I spent months learning what hardware to buy and what makes for a good installation. I am part of various Solar groups on Facebook; I learned about clamp zones, exclusions zones, what is up to code, what is not and saw tons of horror stories there.As someone who has a decent idea of what I am looking at now, I am super happy with the tidy work that SolarTactics have done. It was quality hardware, installed very cleanly and up to code.
There were also other little niceties, like running a network cable from my Inverter to my network rack's patch panel and even giving thought to which port to hook it up to, to keep my wiring neat.
My original install date was delayed because of the Victorian Covid lockdowns. Solar Tactics was highly communicative, letting me know what they could and couldn't do as the rules changed. They never left me wondering what the next step was.
As soon as they could get back to work, they had me booked in within two weeks and had a large team install it all in about 5 hours. Left the area clean and tidy, friendly and professional the whole time.
They made sure I understood how to use everything before leaving and got the process started on their end with my energy retailer, whose inspector came about five days later (who also said they did a really good job).
About one or two weeks after it was running, Solar Tactics gave me a follow-up call to ask how it was all going, if I had any questions etc..
Overall, a very positive experience with them.
My $300-400 per month power bills are now zero, and I am even in $70 credit this month. So the investment was well worth it, and glad I chose SolarTactics to do it for me.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Bryce,Thanks for the positive feedback, we are delighted to hear that you are happy with our services. We take pride in our work and always strive to provide excellent service. If there is anything we can help you with, please don't hesitate to let us know.
20 December 2021
Would definitely recommend Solar Tactics!
I rarely put out reviews but this company is worth reviewing. I have been researching panels & inverters (including articles/tips from SolarQuotes) and getting over a dozen quotes (including companies used by other friends) for a solar system for about 3-6 months before deciding to go with Solar Tactics and we are very happy with our decision.Communication is efficient both via email and phone. They answered all my queries including providing several quotes of various options for panel & inverter combination. I have had quotes from other companies whereby they either only provide what they want/sell or would not even give the option of trying different panel and inverter combination. Some companies are also resellers only. I have checked their ABN.
Dennis was happy to come and see the location before starting the job. This is something important to us. Other companies I have requested will only rely on satellite images. It was good that Dennis came because he was able to check that the trees on the side were putting a lot of shadow on the location of the panels. He recommended we trim the trees which we did. Discussed panel locations with Dennis and he was happy to put some on the NE facing section to get the morning sun. Again, I have tried this with other companies and they prefer to only put all panels on one side, something I think is not maximizing the efficiency of the panels.
Installation date was easy to organize even though we had to navigate Covid restrictions and my availability to be at home. Dennis and two other guys came to install the panels. They were very respectful and easy to deal with. They even had to work around my garage door not opening properly (inverter is in the garage). Installation was done neatly, no mess left behind. Replaced a couple of roof tiles. Requested drone photos of the roof after installation and was provided via email.
Documents came in a pack and via email.
Another important aspect I researched was that Solar Tactics is affiliated with an electrical company. This is important in the sense that they know what they are doing and also have certification to install solar systems. As mentioned above some companies are just resellers and would pass the job on to any installer which could be a potential issue in the future.
We are now enjoying the benefits and would happily recommend Solar Tactics, and yes, they are a local business.
Thank you Alan, Dennis and team.
Panel rating: 4/5
Inverter rating: 4/5
14 December 2021
Very satisfied with the result
We started a conversation about installing solar just before the last lockdown happened, so we had a bit of a bumpy ride. Although Solar Tactics have been in touch and pretty transparent about what was happening, which is good. When the lockdown ended, we got our panels installed shortly. Technically the guys did a great job, everything is working like a dream. I can definitely recommend.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Alex,Thank you for taking some time out to write this review. Thank you for your patience and understanding during those lockdown periods. Although it was out of our control, it was very frustrating for us to not get to you any sooner. Nevertheless, we are thrilled to hear that you are happy with the installation can reccomend us.
Thank you for choosing Solar Tactics
09 December 2021
Perfect
I'm not one for writing reviews so I will keep it shortFriendly
easy to deal with
They do what the say they are going to do
They looked after the roof while working on it, perfect installation
Worked hard putting the inverter into my garage, no problem was too big to overcome
No pushy sales tactics
Happy to answer any questions.
Most of all they offered several options at a great price
Would I use Alan and the team again. YES, YES, YES
Supplier Reply:
Hi Craig,Thank you for taking some time out to write this review. We definitely love taking pride in our work and making usre that we will go above and beyond for our customers quality of install. We appreciate your reccomendations!
Once again, thank you for choosing Solar Tactics!
09 December 2021
Great Service
Seamless discussions with Jason.Perfect, all done in a day and very polite and tidy clean up.
Excellent backup after installation. I mature and confident approach to the setup post-installation.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Mark,We are thrilled to hear that every step of the process went seamless for you. I will pass back the feedback to the team. Thank you for taking some tiem out to write this review!
Once again, thank you for choosing Solar Tactics!
08 December 2021
Great and On Time
Overall great experience from getting a competitive quote from Jason (Solar Tactics) to feed-in approval to final installation/inspection.I am now using it for the last two weeks seeing my grid consumption is down to 80% hope this continues even with the panels when they get old.
Also, it took them almost 6 weeks which was much faster than any other providers I will definitely recommend them.
Supplier Reply:
HI Pavitra,Thank you for taking some time out to write this review! We are glad that Jason and the installation team could give you that timeline even with some lockdowns and restrictions that blocked our way to get to you. It's great to hear that your grid consumption is lowering down. Keep on utilizing your solar consumption to see that numer decrease more.
Thank you for choosing Solar Tactics!
07 December 2021
Great installation. Neat and tidy.
Everything was taken care of by Allan and his team. The quotation was done within days of contacting solar tactics. Dennison and his installation team did a very tidy job and everything was explained. Connection to the grid was also taken care of promptly. Communication was great for every step of the whole process.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Fred,We love hearing these positive comments about how seamless our sales, installation and connection process is! We are sure that you are enjoying your savings from your system!
Thank you for choosing Solar Tactics!
07 December 2021
Excellent service, product and install
The whole process was great. We were recommended by our electrician and we are grateful for his recommendation. The entire process was seamless and the customer service throughout from both Alan and Dennison was great. When the instal had the independent check completed, the inspector said they have done an amazing job. I would highly recommend Solar Tactics.Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Linden,we are so glad that you got reccomended to us. We're proud of our simplistic processes, outstanding customer service and workmanship. We are glad that you had a great experience with us and your five-stars go far!
Thank you for choosing Solar Tactics!
07 December 2021
A+ solar installer
Great solar installer, whole team was very pleasant to deal with from day 1. Alan was professional, patient and informative, and fantastic workmanship on the installation.Supplier Reply:
Thank you so much for your five-star review Tony. We are delighted to hear that you had a positiveexperience with us at Solar Tactics. We definitely pride ourselves with our workmanship.
Thank you for choosing Solar Tactics.
07 December 2021
All aspects of the process very well done
Sales quoting process was easy with good communication and availability over the time.The installation was good. The workmen were hard working, polite and friendly as well as punctual.
The inspection and grid connection process went well also.
Supplier Reply:
Hi Brian,We love hearing such positive feedback from our customers! Thank you for taking some time out to write this review.
Thank you for choosing Solar Tactics!
07 December 2021
Very professional and high level of customer service
They came to my house to inspect before providing quote to ensure the design will be appropriate. They explained everything I need to know professionally and always get back to my call in timely manner.Installation was completed on time as scheduled and they setup the wifi connection for me and explained all I need to know about the app and inverter.
They connected the grid and explained all the process that need to be completed.
All in all, a very smooth process. It has been six months now since the installation and all still goes well.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Evta,We love to hear that you are happy with how everything went in the installation of your system! We will always make sure to visit our customer’s property’s if we are unsure about something. Although our satellite imagery is accurate 98% of the time, sometimes it’s better if we come out to measure and ensure that we send out the right design and whilst we are there we love chatting to our customers! We always aim to communicate with every step of the process and are always here to answer any of your questions.
Thanks for choosing Solar Tactics!
07 December 2021
Beautiful Panels, Quality Install, Immaculate Service!
A fantastic experence with Solar Tactics! My initial contact was with Jason. He guided me on what was the most aestically and top performaing system I can get on my property. The quoting process was a breeze, so long as I sent the required information (e.g photo of switchboard, copy of electricity bill and location of swithcboard). I was extremely happy to have recieved the quote promptly and followed up with Alan and he guided me through the quote and answered all of my questions and on how to progress through into the rebate. My system was instlaled within a month as the lockdown restricted movements, in which, Alan and Dennison kept me posted and updated on when the installation could occur.On install day, the team Dennison, Cal and Tony arrived punctually and suggested where to install the inverter. They never took the easy way out and spent extra time to make sure that install was as neat as possible! Our inverter is now a floating Primo! The installers were very polite and explained thoroughly on how to utilise and make the most of my system!
Peregrina was very prompt in getting my system connected to the grid. She sent off all the paperwork promptly and kept me in the loop on what the process was and what entailed.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Claude,Thank you so much for writing such a thorough review! You definitety have a keen sense of detail to remember all of the team's names! Thank you Claude!
Your system is definitely one to remember. We love the look of your PureBlack panels!
We always try our best to make sure all of our installs are taken care of with a keen eye to detail.
Thank you for choosing Solar Tactics!
27 November 2021
Original Review on 20-03-2021:
Great service
Did a great job, arrived on time, very professional. Organised the grid connection, set up the WiFi app to check real time solar generation very happy with the service.Supplier Reply:
Hi Barrie,Thank you for taking the time out to write this review! We love hearing such great feedback from our csutomers.
Thank you for choosing Solar Tactics!
8 months later we asked Barrie: "Are you happy with the performance of your system so far?"
The system has performed above expectations. My monthly electric bill for November was 4 cents!
06 August 2021
Solar Tactics are awesome
Great experience with solar tactics. From the initial quote, Jason took on board my requested changes and came back with a fantastic proposal. He then kept me in the loop with the vic rebate process and installation timeframes. With the Vic lockdowns, he still kept me updated and offered options for installation dates. On install day, the team arrived on time and made great suggestions on inverter placement and location of conduits. They could have taken the easy way out and installed the inverter/cabling close to the meter box. But they took the extra time and work to put it in my garage and run the cables through multiple roof access points. Even took the trouble to run the main ac cable to my meter box in my interior brick work where other sparkies had previously said it was too hard. Definitely recommend this team and will let everyone I know who are looking for solar to give them a shout.Panel rating: 2/5
Inverter rating: 1/5
Supplier Reply:
Hi Johann,We are extremely happy to hear such kind words! We are always an open book and being open and transparent is definitely something we value as a company.
Our install team will never take the easy way out. We always treat our customers homes with the outmost respect and aim to make sure everything is dealt with detail!
Thank you for choosing Solar Tactics!
14 July 2021
Excellent job
After reading multiple reviews from Solar quotes and having three quotes, I chose Solar Tactics.They were competitively priced and Alan was responsive and prompt to answer my (sometimes silly) questions without any hard sell.
Dennison and the team arrived on time, were friendly and left the place spic and span.
Peregrina also made the grid connection process very smooth ,informing of the likely timelines and doing the required paperwork. As a result, this was quicker and less arduous than I had anticipated.
After 3 months, things are working smoothly and no leaks, broken tiles or inverter breakdowns!
All in all, this was a seamless process at every step. and I am very satisfied with the final result.
I have no hesitation recommending Solar tactics for a solar installation. (I have already!)
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Peter,Thank you for this review! We are thrilled to hear that you have had a great experience with us. We are always your right hand man when it comes to Solar. We are delighted to answer and explain any questions you have!
We love to hear that our process is smooth. We know that your solar system will be performing smoothly for the years to come! Thanks for choosing Solar Tactics!
12 July 2021
Great price and service
Quoting was easy factual and they were very responsive to queries. We decided to go with a battery system and the whole system was installed quickly within 2 weeks of acceptance of quote. The installers were friendly, professional and we were thrilled with the finished product. They also took care of all the paperwork so can highly recommend themSupplier Reply:
Hi Paul,Thank you for taking some time out to write this review! We are glad to hear that you are as stoked with the end result as what we are! We loved installing the Fronius + Tesla at your property!
Thank you for choosing Solar Tactics!
30 June 2021
Best installer in Melbourne!
Thanks Alan and Dennison for all your efforts on our solar system. From the initial call to installation, they had so much patience with me as i wanted a specific system after doing my research. Highly accommodating on my requests and didnt bat an eyelid unlike some other solar companies that tried to sell me something else.I'd give them 10 stars if i could for the following reasons;
1. Competitively priced.
2. Didnt keep following me up on sales calls to close the sale.
3. Highly meticulous on the install and accommodated my requests.
4. Super responsive on all my emails and calls.
5. Take pride in their work and super honest.
6. Local family run business, they have their own installers and stand by their work.
7. Great aftersales service, i had some issues with reporting on my inverter (not their fault - manufacturers) and they were right onto it and resolved it next business day.
8. Great work ethic, they literally put their customer first. There was some personal issues that the installer was dealing with but still wanted to finish the job in the time frame they promised.
9. Quality of install as you can see on the other reviews.
10. Super tidy, they cleaned up everything throughout the day unlike some other trades!
11. Went out of their way to replace a broken tile for me!
I don't normally write reviews or recommend trades but i always refer this company to my friends given the experience i received from Solar Tactics.
Looking forward to dealing with you again in the future.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Angus!Wow, thank you for such a detailed review Angus! We are so amazed to hear ten-mazing things from you. We definitely strive to offer the best service possible and you have outlined exactly that in this review.
Thank you for choosing Solar Tactics!
24 June 2021
Great system. Even better installation team and support
From start to finish, Solar Tactics were fantastic. Proving quotes and explaining options regarding different systems.The installation team were clean, tidy & professional.
Couldn't be happier with the solar system installed and service provided.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi Stephen,We are delighted to hear that you are happy with the insallation and quoting process that we provided to you! We deifnitely don't like treating our customers as a number, therefor we strive to be better than yesterday in the Quotes, Sales, Installation and Connection departments.
Thank you for choosing Solar Tactics!
24 June 2021
Fantastic job!!
Happy customer from quotation to installation. Thank you Alan and Dennison's team.Supplier Reply:
Hi Jacky!Thank you for giving us five-stars! We appreciate your time for writing this review!
Thank you for choosing Solar Tactics!
Great installer, easy to work with!
The team at Solar Tactics have consistently been a pleasure to work with. They made it easy to get started with solar a few years ago with panels and an inverter, and I've recently had a battery installed by them too.Communication, professionalism and efficiency are all outstanding and I have no concerns about recommending them to anyone in the future.
Panel rating: 5/5
Inverter rating: 4/5
Battery rating: 5/5