Solar Switch Reviews
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About
Solar Switch is an Australian owned and operated company specializing in grid connect solar electrical and solar hot water systems for homes, schools, businesses and commercial buildings. The company says that it has installed over 5,000 solar electrical systems in NSW, Queensland, ACT, Victoria and South Australia.
Solar Switch says that it only uses premium solar panels manufactured by reputable multinational companies whose 25 year power output warranties are held in Australia. They are the master dealers for premium panel brands Conergy and Sunpower; they also use Australian made SilexSolar panels; and Solyndra, a funky new type of solar panel made from tubes of silicon that can be mounted at any angle without losing power output
Solar Switch provides full project management including organizing the solar credits; and the company says that its Clear Energy Council (CEC) accredited solar electricians are on site at every installation. Solar Switch provides a seven year warranty on solar electricity installations.
Customer testimonials for Solar Switch are available, and include the following:
“The Energy Australia Inspector called today and inspected the solar electrical system you installed and said: ‘very good installation; very pleased with the system.’ We have produced over 1400kW hours since installation four months ago with our 3kw system.”
Panel brands previously installed
Inverter brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Solar Switch Reviews (121)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 11
- 4 star 78
- 3 star 25
- 2 star 5
- 1 star 2
08 January 2020
01 October 2015
15 June 2015
23 February 2015
06 January 2015
27 October 2014
01 July 2014
25 May 2014
Would not recommend this company at all please avoid you don't want to go through what I have. My advice is don't pay until you get the inspection done.
01 April 2014
27 March 2014
18 March 2014
03 December 2013
02 November 2013
I did opt for Solar Switch as they offered a combined payment up front with the option to pay the remaining balance with an interest free payment plan using Certegy.
I felt the installation took too long compared to indications when quoted. It was over two months before it was installed and connected after deposit was made.
There were some issues getting a 3 phase net meter which put the final connection a couple of weeks behind and once fitted 2 callouts were required before it was set up and working correctly. Although these were minor issues, they did delay the time before the system was fully operational and may have gone on longer had I not taken the time to review performance output of my system against similar sized systems in my region.
Although some issues were experienced with the install, they did respond to my concerns and queries and fixed any faults raised. I am happy with the overall performance of the system and I would still recommend Solar Switch as an option if you're looking for a system.
21 October 2013
Possibly a closer look at the roof in the first place would have been a better option.
20 October 2013
12 October 2013
She never hinted or went for a system higher.
28 September 2013
25 September 2013
Three times, she explained to me what was the best system for us and we knew we could not make a mistake.
31 August 2013
29 August 2013
Ready information.
$0 deposit finance.
Helpful every step of the way with non experienced buyer.
21 August 2013
A fairly hard sell, but the rep's enthusiasm and willingness to negotiate the deal won us over.
All things happened when we were told they would.
Installation was stress-free, with very obliging tradesmen completing it in only a few hours.
On two occasions since installation, operational questions I have put to Solar Switch by phone were answered immediately and to my satisfaction.
A bit of a black hole re: feedback from my to-be energy provider so far, but I guess new electricity meters and a farewell call from my present provider means changeover has happened.
On these few weeks of fine winter's days, the system is producing up to 12kWh per day, with daily peak generation between 2.4 and 3kW.
We would recommend that anyone considering solar power include Solar Switch as a potential supplier.
04 August 2013
She seemed to have a good understanding of solar and was not pushy.
The installers were efficient and tidy. All in all a positive experience.
Thank you Finn for all the good info on your website - very helpful.
02 July 2013
02 July 2013
27 June 2013
24 June 2013
15 June 2013
10 June 2013
17 May 2013
I believe all 3 suppliers I had give quotes would have done a good job.
I ended up going for the Solar switch option because they followed through with there quote and adjusting it to suit my requirements as I changed my mind.
Nicholls group didn't have time to do a sight inspection and the only communication I had with them was through email.
Mark group did not give competitive written quote but said they would beat the others quotes, however, once I gave them the final prices from from Nicholls and Solarswitch I didn't hear from them again.
19 March 2013
18 March 2013
06 March 2013
06 March 2013
15 February 2013
06 February 2013
04 February 2013
02 February 2013
To be fair, all 3 quotes we got were fairly competitive with quality products (which I was able to determine from all the fantastic info on the Solar quotes website, I spent hours on there!).
We went with Solar Switch because they were able to offer us not only the cheapest price, but I felt the best value for money that we could afford in terms of the brand/performance of both panels and inverters. It is rare for me to take the cheapest quote, as I'm wary of a deal too good, but Solar Switch were great from start to finish - I would recommend them. And we've also been very happy with the way our system is performing so far, only 6wks in and it's been a good summer, but very satisfied!
15 January 2013
02 January 2013
We selected Solar Switch because they provided a larger Inverter for a slightly higher price so that should we wish to upgrade the system later we will not need to add a newer, larger Inverter.
Installation was performed very well and the final stage of the meter conversion all went without any issues. Very satisfied with their product and team.
20 December 2012
12 December 2012
Information & brochures were readily available to keep.
Communication was clear with touch to base for the customer when required.
22 October 2012
08 October 2012
Original Review on 25-08-2010:
SolarSwitch was responsive, and their paperwork was good. They met their installation date once agreed, and the installation seems professional.Good choice of equipment available - Conergy, Silex, Suntech, Trina, and Sunpower panels and SMA, Fronius, Aurora, and Xantrex inverters. This allow choices to be made on cost or quality basis.
I chose 11 Conergy 185 W panels with Xantrex GT 2.8 kW inverter. Mounting hardware is Conergy. panels because of 90% capacity warranty at 12 years rather than 10 years as with most panels. Inverter will allow another 7 panels to be added.
26 months later we asked Alec: "Are you happy with the performance of your system so far?"
System generation has been a little disappointing. This is (I think) mainly due to shading issues in morning and afternoon when trees on adjoining properties start to partially shade panels. System pewrformance is dramatically affect by partial shading of one or more panels. Therefore Spring performance is as good as summer - summer has more sun but shading and temp derating impact overall output. SolarSwitch did not inspect site or do any type of interference assessment so performance forecasts are optimistic because they do not take into account actual site conditions. I do not think that SolarSwitch are unique in this approach.The system has run continuously for 746 days with no problems. Average specific generation is about 3.3 kWh/kW which is about average. The Southern Highlands is more cloudy than Sydney and this impacts performance.
22 September 2012
Original Review on 21-06-2011:
15 months later we asked Juliana: "Are you happy with the performance of your system so far?"
System performance is good but advice from Solarswitch at the time of purchase was somewhat misleading; should have gone with a smaller system (current system 3.8kW)13 September 2012
Original Review on 17-06-2010:
We opted for a system with a greater output per panel and a larger inverter to allow for future expansion. The company we chose has been in the industry for some time, has a very good reputation, and has a well establisher Area Manager structure in Sydney. Everything has been done in a professional, timely manner and confirmed in writing. We couldn't be happier. Installation occurs next week and I am very cofident that it will be faultless.27 months later we asked Robert: "Are you happy with the performance of your system so far?"
Yes, pretty much as I was briefed by both the Sales Representative and the Installer11 September 2012
Original Review on 14-06-2011:
There is definitely not enough of information out there that is easily understood by the common man.For example you sent me information from the government body and about the closing of the Gross scheme. The others that I spoke with did not provide these details. And they are very relevant details and should be part of the decision taking process of the clients.
The products offered by different companies are different and not comparable. Some websites have details of the products and others do not.
What is covered under Warranties, and who is responsible for removing / servicing in case of a failure is not advised.
How resilient the panels are to hail damage is not advised / easily available.
I agree with you that an independent ratings site is needed. I am sure there are a few "cowboys" out there that the public need to know of.
15 months later we asked This person: "Are you happy with the performance of your system so far?"
Yes it's been good so far. No problems at all.08 September 2012
Original Review on 12-11-2010:
Be sure to have the installer (not the salesman) visually inspect the roof, days if not weeks, before installation.I had the experience, where A company's installers arrived to instal the panels, then decided the roof was to steep to work on.
22 months later we asked Ian: "Are you happy with the performance of your system so far?"
Yes06 September 2012
Original Review on 06-07-2010:
Research, Research, Research helped me understand the logistics before dealing with the sale peoples hype.26 months later we asked A: "Are you happy with the performance of your system so far?"
The forecasted performance was slightly over sold, however this was information provided by the solar panel company on their specification brochure and not Solar Switch.I did have one issue, the outcome of a power shut down in our area for maintenance. The panels were not generating and Solar Switch had someone phone me and he step me through the check and the problem was rectified.
The moral to that story was you should regularly check that all is functioning which takes about 1 minute.
04 September 2012
Original Review on 19-06-2010:
Positive so far. The system was installed by Solarswitch on date stated and electrician installed meter shortly after.Country Energy only supplies limited numbers of meters to electricians & still waiting for Country Energy to do final inspection & turn system on.
27 months later we asked Garry: "Are you happy with the performance of your system so far?"
We have a number of trees which shade the panels for periods particularly during winter, however @ 60c/kwh it still returns about $650 per year, therefore will take about 8 years to pay back, without trees it would probably pay for itself in 4 years.04 September 2012
Original Review on 16-06-2010:
I found the salesman honest and he provided a lot of information. Whereas other salesman from other companies gave me false or misleading information.27 months later we asked Heather: "Are you happy with the performance of your system so far?"
Yes
Solar Switch 2.15kW system still working in Sydney ~9yrs later
I write this review 8.1.20 for Solar Switch, which probably went out of business in 2015. It is now ~9yrs since my 2.15kW system (10 x 215W Hyundai solar panels & a SG2000 Growatt inverter) was installed ~26.4.11 in Castlecrag NSW 2068, and it is still working. I don't really know how the value for money was then.I mark them down for Customer Service as it was the installer (not the salesman) who warned me of tree shading, and broke off the install to get a study done (I proceeded when he showed ave 85% efficiency over the year - more shading in winter than summer); also my questions to the company on inverter efficiency went unanswered in 2013. Nevertheless, the system is still working. In 3mths to 17.12.19 net FIT to AGL was 554kW (same period prior year 442kW)
Panel rating: 4/5
Inverter rating: 4/5