Solar Smart Reviews
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Solar Smart is a Solar Power Installation company based in Swansea and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes
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Solar Smart Reviews (18)
Show Most Recent reviews from All time across Australia
Average Scores
4.2/5
Value for money
4.2/5
Quality of System
4.1/5
Installation
3.7/5
Customer Service
- 5 star 5
- 4 star 8
- 3 star 2
- 2 star 2
- 1 star 1
13 October 2022
06 August 2022
Very happy
See above. The installer I chose did everything correct and organised all necessary things to get it fully operational, including organising the Vic Gov solar rebate and free loan.Inverter rating: 5/5
14 April 2021
Great Deal on 2x5
Great price, good quality system (not the best, but rated in top 10), prompt and tidy installation. After service ok, still sorting out system monitoringInverter rating: 4/5
21 January 2020
Great sales pitch but fails to deliver service
Sales representative was very good and enthusiastic to our needs, but once we had signed up things start to go downhill. Electricians they use are not very considerate of the house, leave rubbish waste in your roof space and gutters, put down conduits along the walls that suit them and not aesthetically pleasing for the facade. They even partially blocked a skylight with a panel. Took 3 months for them to finalise the installation and still waiting for them to arrange modifying our meter to feed into the grid. Hopeless.26 November 2019
Solar Smart
Best value for money out there. Installation was quick and no hassles.30 July 2019
Of the 3 names that your company "Solarquotes" sent me, only one company actually gave me a quote, the other two companies initially talked to me but didn't do any more than that, and no quotes were sent to me. Actually one of these companies that didn't bother to send me a quote put my email onto their mailing list and I am getting promos from them every few days about their wonderful deals! So I had to do my own research as your supplied contacts were not very helpful in this regard.
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02 May 2019
29 April 2019
26 March 2019
System cannot be connected.
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19 February 2019
I was happy with the quotes and tech advice received and thank you for a great service.
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12 February 2019
Engaged Solar Smart SA 19/11/2018 invoiced 28/11/2018 installed 5/12/2018 to date 12/02/2019 no solar connection due to installation not including change of a back board to electricity box. I still have no solar connected and no offer of compensation over two months later... they asked me to pay towards $1000.00 to fix the board to get the solar up and running when the electrician who came out to change the box said it was a 5 minute job and should have been done by the installer when the solar panels were installed.
I worry that some people may pay this to get the system on not knowing that it is the installers job to quote for such things prior to installation. NOT HAPPY no solar and no date given to when I can expect my solar system connected.
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I worry that some people may pay this to get the system on not knowing that it is the installers job to quote for such things prior to installation. NOT HAPPY no solar and no date given to when I can expect my solar system connected.
14 August 2018
Original Review on 13-12-2017:
8 months later we asked Kerry: "Are you happy with the performance of your system so far?"
Yes , but as I said still difficult to assess . May need another full 12 months. At end of the day if it pays for itself in 7 years I will be happy12 May 2017
Not the cheapest system but certainly the best quality. The reason I went with them as the person who inspected my home and sold me the system is the person who was going to do the installation. Not just the salesperson who is happy to promise you anything and everything but who isn't there when installation occurs.
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23 November 2015
Original Review on 23-03-2015:
I also decided to go for a Fluksometer metering system, but as yet we've not been able to hook this up to our PC to see daily/weekly/monthly etc generation/usage/grid activity etc, however SolarSmart are actively working on this to get it working - this is a learning process for both of us as monitoring systems are not their speciality (or any of the other panel companies we saw except perhaps one that was very expensive) . This is a minor issue and not really related to the installation and the system, which is working perfectly8 months later we asked Nick: "Are you happy with the performance of your system so far?"
No it has not. Together with the panels and inverter, SolarSmart also installed a Fluksometer and 2 x Clamps (Electricity usage and solar) - but these have NEVER worked, and it seems that SolarSmart have now gone out of business. In any event none of my phone calls or emails are being answered and I am now fearful for any post installation service and maintenance that might be required in the future. We still do not know how much solar power we are generating and using on a daily weekly basis.
03 December 2012
08 May 2012
We were fortunate to apply when a special was on and got a big discount. The sales person/inspection went very well and helpful. Office back up has been relatively straightforward but could keep us informed a little better. Installers were pleasant and had a difficult job with our roof but everything in place. Just waiting for the last steps to start feeding the grid.
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12 March 2012
07 August 2011
The electrician wired the circuit breaker wrongly and it was picked up by Western Power Inspector. Western Power inspector called him and the electrician came straight away to fix it while the inspector still around. Inspector told me that it was a common mistake and he picked up one or two per day. He also told me that in WA, Western Power inspectors checking every single solar system installed. Thank goodness for that!!
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Best price and best customer service
I got best price compared to other installers, nicest and honest sales person. Explained all hidden cost and worked out best system and price for me.Inverter rating: 5/5