Solar Secure Reviews
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Solar Secure is a Solar Power Installation company based in and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes
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Solar Secure Reviews (43)
Show Most Recent reviews from All time across Australia
Average Scores
4.4/5
Value for money
4.4/5
Quality of System
4.2/5
Installation
4.2/5
Customer Service
- 5 star 23
- 4 star 12
- 3 star 3
- 2 star 2
- 1 star 3
16 October 2024
30 April 2024
Great service
George is very responsive and helpful to assist on product selection and quoting our project.21 March 2024
Solar Secure - best experience going solar
process was smooth as with great suggestions provided for our solar panels . installation has been great and system is generating well.after installation admin person called and explained everything to us , helped us setting the account for wifi to check how our solar panels working. we are very happy for the service
Panel rating: 5/5
Inverter rating: 5/5
04 October 2023
Jordan has been wonderful!
We are very happy to select Solar Secure for our solar installation.Well Supported by JORDAN our Solar Consultant..
He is honest and provided me with good information.
If you are still hesitating to choose a solar company, don't waste your time.
Contact JORDAN from Solar Secure.
We will recommend solar secure to our family and friends for Sure.
Thanks JORDAN!
03 October 2023
Great Service from Jordan
Had a great experience from Jordan. He kept me updated and informed along the way. He was very knowledgeable, keen and professional. If anyone is looking to get their solar installed and would like a stress free experience like I did, you’ve got to see Jordan!29 September 2023
Fentastic job by jordan. You are the best
Jordan from solar secure was brilliant with his explanation. Explanation was detailed and appropriate. Highly recommended service from Jordan 5 star.29 September 2023
Great Service from Jordan
Very happy with the installation and customer service from Jordan. Highly recommended Jordan and solar secure excellent experience, very happy.28 September 2023
Quick, easy and professional
Jordan from Solar Secure did a great job of keeping us informed throughout the whole process. The installers worked hard and completed the installation on time and in a timely manner. Jordan answered all our questions and had a great depth of knowledge about solar power. We are very happy with our solar power system and recommend Solar Secure to everyone.Great Job!
28 September 2023
Very happy so far
-sales and quote were very quick with their expert Brett and I think I got a pretty good deal-the installation crew was very professional and quick and it took less than 10 days to get my system up and running
-customer service was good but have not yet gotten any issues so unsure about after sales service
28 September 2023
Great Service from Jordan
Very good and professional service.I spoke with Jordan and he was really professional in explaining the deals and everything , Highly recommended
15 September 2023
Solar installed
Daljeet has a good knowledge of the products and provide excellent customer service.Inverter rating: 5/5
22 August 2023
Jordan was fantastic
Jordan provided excellent help and service. I also received a great deal from Jordan Solar secure were competitive with other parties and ensured a price match guarantee.Panel rating: 5/5
Inverter rating: 5/5
17 August 2023
Great service
Great customer service by Brett and very neat installation and process was pretty easy16 August 2023
Well Done Solar Secure
Excellent customer service since the beginning of the process to the end. Brett did an outstanding job start to the end been updating the process. I recommend Solar Secure for anyone who are whiling to install solar panels.Bandula
27 July 2023
Friendly installer
The process was so smooth and quick, all happened as per the discussion and on time installation.17 May 2023
Excellent and prompt services belonged to Solar Secure
In competitive solar energy market, I found Solar Secure is best in term of service by its staff specially Brett who passionately answers my inquiries to compare other solar companies and make it easy my decision. The product of all companies are same but services are same. I recommend who want solar energy contact solar secure specially Brett.Panel rating: 5/5
12 April 2023
good price but poor installation
I recently had a solar panel installation done and unfortunately, while their sales team and customer service were good, I have to say that I was quite disappointed with the installation process. The technician who did the installation left all the rubbish in my garage and backyard, which was a complete eyesore. To make matters worse, the technician was also eating peanuts during the installation but instead of disposing of the shells properly, he just threw them on the garage floor.The worst part was that the technician also left their Coke can in front of my house, which was a clear sign of their complete disregard for cleanliness and professionalism. While I was pleased with the energy savings that the solar panels provided, the poor installation process left a bad taste in my mouth.
Overall, I would recommend this company for their sales and customer service, but I would caution others to closely monitor the installation process to ensure that the technician does not leave a mess behind. If the company can improve their installation process, they would be an excellent choice for anyone looking to install solar panels.
03 April 2023
Very happy
Brett was fantastic he followed up all the way through and i wil recommend him to everyone30 March 2023
Excellent and timely customer service
Brett from solar secure helped me with picking the system size, guided me on entire process and answered all my questions very patiently. Installation was quick and post installation check in calls from Brett were cherry on top. I would highly recommend Brett and Solar Secure, if you need Solar installation needed09 March 2023
Solar install Bella vista
I recently bought a Tesla and was wandering about solar and received a quote in excess of $10k. I then called Solar Secure and spoke to Charles. He took care of everything and the panels were on the roof in just couple of days. Really felt like magic. Awesome company and awesome team.Panel rating: 5/5
Inverter rating: 5/5
07 March 2023
Fantastic Service and products!!
Solar Secure provides the best customer service and products. Brett from Solar Secure has been fantastic right from the word Go!. My solar installation journey was so smooth and efficient that I highly recommend Solar Secure to all my friends and family.5 stars for Brett!!
Panel rating: 5/5
Inverter rating: 5/5
02 March 2023
Installment of solar panels
Ryan was great at communicating with me through the process of the instalment with Solar panels. He kept the ball rolling and always had me in the loop of things28 January 2023
Not 6.6kW
Quoted 6.6kW, installers could only install 5.5kW because the plan given by Solar Secure was incorrect so i was left with 3 panels and a system that did not meet my request. they did offer to refund the 3 panels, but this would not get me 6.6kW as was agreed. despite phone calls the WiFi after a week still does not work and I am having to go direct to Growatt to get help.Inverter rating: 2/5
07 January 2023
Solid service
Quoting was handled via phone but was efficient and competitive. Installation was prompt and very smooth. Grid connection am still waiting for our power supplier to change meter, should be within the next week, system was installed just before Christmas break.Inverter rating: 5/5
02 January 2023
Solar Secure
So far it's a great system, but only had for a couple of weeksInverter rating: 4/5
20 November 2022
Total debacle
Customer service was rubbish, system installed on 22dec 21, totally died 30 dec 21. Sought help, given nothing but lies about a tech coming to help, no one came for 3 weeks, even though told numerous times that some one would be attending in a day or so, as all on holiday.When one arrived finally, he knocked on door, walked through house to battery position and pushed a button on top left side of battery and it started working again, he left, a total time spent less than 2 minutes. Surely someone could have stated this over phone as so simple, rather than total ignorance. Especially as we got no solar benefit for time offline and totally operating off of the grid, paying for every unit of power. Then next day i noticed the generation was half what i usually produced.
This continued for weeks again after many calls to solar secure with only to be told that the system was fine. I then contacted NRG solar who came out to check what was happening with system. This was a cost of $800 to fully check system from top to bottom, They were excellent and found that a connector was not plugged in and only one bank of two was connected to system. Once re connected the battery was producing fine. But solar secure tech team could not fault it previously because nobody looked at it. They had unplugged a bank ok 13 panels for an unknown reason and failed to replug back in.
This took from 30 dec 21 to approx mid may to be fixed.
Solar secure were just shoddy in every sense of the word. Lied about everything even to say that all batteries had to be returned to supplier and that was why no one was here on installation day, while on phone to me, as the installers were walking down my path carrying a battery, this was one of many
Total rubbish lies i was given. I could go on for ages but they are not worth the angst they caused.
Battery rating: 2/5
14 September 2022
Happy to review.
I can’t criticise any aspect of Solar Secure.Their sales (Charles) was so helpful and the pricing very competitive for a good system.
The installation team were professional, courteous on time and tidy.
After sales service was great, helping out with grid connection and any other queries we had.
26 August 2022
Original Review on 20-01-2021:
Ok for the price
sales - OKinstallation - Ok
service - not good enough
19 months later we asked Matt: "Are you happy with the performance of your system so far?"
I have reduced my rating for Installation to 1 star due to possible leakage from cable entry point on the roof tile down to my kitchen ceiling resulting in paint peeling damage. I will be grateful if you advise me on the following:1. Is there any standard on how the electrical cables passing through roof tiles should be sealed ?
2. Can you suggest a CEC approved Inspector who can inspect my cable sealing & give a report if it is as per standard
thanking you
23 December 2021
Great value for money
satisfied with the customer service and great value for money and immediate and on time installation.Inverter rating: 5/5
12 August 2021
Very economical system, beware of sales/warranty longevity?
Am in Brisbane.Was recommended to Solar Secure by a colleague at work who had a few other friends settle on this company to install their solar systems. They are certainly one of the most competitively priced companies around selling lower end/reputable Chinese products (18x Trina Solar Honey 370W panels & Growatt 5kW inverter with wifi stick for $3150 on a 2 story house). They also did not have a product to monitor solar energy consumption (the wifi module tells you how much production you have and the inverter will switch off at night). There are newer Trina 390/400W panels as well offered by other companies... something to keep in mind.
My main hesitation was Solar Secure hadn't been registered for long (~ 2 years) and not sure how warranty issues would go if something were to happen over the next few years if they disappeared. They will negotiate on price if you get a similar/better deal from another company.
I did find the sales process to be pretty annoying frankly. They don't need to be so pushy as it could definitely turn off a few people - I was almost one of those. Lots of sales speak with not enough useful information for the customer. Also watch out for the reviews they keep pushing you to read as there are also unhappy customers on other review platforms.
I had to advocate for the best inverter placement (inside my garage) and placement of a split array of panels due to ventilation shafts on my NW roof. They were not very informative as other companies in doing an analysis of where the best placement of panels is to maximise energy production. Between other websites (Solar Quotes, Solcast & SunEarthTools) I was able to work out the placement that would fit in with our usage of high drain electricity devices Vs time of day across the different seasons. (mainly pool pump, cooking, washing, heating/cooling during daytime).
They did point out my switchboard needing an upgrade and gave me a rough price, but ended up getting my own electrician do that work before the PV system install.
The install was done about 2-3 weeks after paying the deposit/doing paperwork. They subcontract to 2 installers who were pretty efficient and clean. Just one mistake which they rectified (dropped a bracket on to my tin deck roof and punctured a hole). The installer was very apologetic and patched it as best as he could. If it was a still a problem he would be happy to get a proper roofing company to replace the sheet of roofing.
Solar Secure were quick with all the paperwork and my electricity retailer had the meter mode swapped remotely in the next day or so after install.
Overall they are very economical, quick and the installers were good. Sales process was painful though... he probably just needs to cut the words in half and allow customers to consider their options, without any pressure tactics. As a customer you will need to do some research to find out what is best for your electricity usage & panel/inverter placement... they were pretty lacking in this department.
Also get everything in writing before paying. Read their PDS/terms & conditions... if you are concerned about roof damage their terms are not as generous as other companies. There is a cooling off period of 10 business days (not 10 calendar days as the sales person thought) just in case you get cold feet.
17 July 2021
Original Review on 16-11-2020:
Well Well Well
All was good / communication etc. until time to pay ,when i noticed there was a damaged panel and no silicone in one of the holes through the roof tiles and an oily residue left on some panels, which is when they became quite rude and somewhat aggressive toward me as i requested this to be addressed before i paid the balance, they even threatened to pull it all of the roof and take it all away which was just terrible on their behalf, after a week or so it was all sorted and lucky i contacted the energy supplier to have the smart meter installed (connection to the grid) early on as it took the 15 days to be connected after all this, here was also a promise to assist with the connection of the wifi but have not heard from them since i paid the balance8 months later we asked Greg: "Are you happy with the performance of your system so far?"
As noted in the panel review so far so good!01 March 2021
Extremely Happy with Solar secure!
I have been in touch with raj through my friend as he installed solar for him. I have received amazing service from the entire team from start to finish. Would surely recommend this company to everyone who is willing to go solar.can't wait to see my savings !!
Panel rating: 5/5
Inverter rating: 5/5
16 February 2021
Original Review on 17-06-2020:
Solar a new experience
It’s early days as the system was only fitted 2 cloudy days ago but the the installation carried out by John a local electrical contractor was extremely professional and flowed easily. They were an efficient crew and very safety and compliance aware. I chose Solar Secure mainly because of the value for money and the work put in by Leo of Solar Secure nothing was too hard and it wasn’t the cheapest quote. The Seraphim 330watt panels and Growatt 5kw inverter are not the higher cost equipment but after years in the automotive industry I know higher prices don’t necessarily mean higher quality. Only time will tell so I have an open mind. I appreciate the reading Solar Quotes provided ,and the quotes provided to assist with my decisions only time will now decide.8 months later we asked James: "Are you happy with the performance of your system so far?"
Yes the system has been a huge success haven’t had any issues10 February 2021
Top Quality, Informative and good installation
I have researched and ask plenty of providers before selecting solar secure to install a 10kw system. from start to finish Jack provided information that was good enough for us to decide on the system and performance.installation stage communicated to us in a well organised manner and we are satisfied with the service we have received.
Installation completed within a day and we have been provided a short explanation on system before they started installation and after they completed the work. wifi also explained by team over the call.
I am extremely happy with the service and surely go out an talk to other people about solar secure.
kind regards
Wayne
Panel rating: 3/5
Inverter rating: 5/5
22 December 2020
Solar Installation
After a time of waiting for the installation John and Jason took us on board and with their Knowledge and help the installation was completed. The installer was very professional and did an excellent job.28 September 2020
On time good response to requests
Solar secure provided a very competitive quote at the same time considering many change requests such as installation of inverter inside of garage wall (as north facing wall the sun affects inverter life), using three phase inverter instead of single phase, installation of bird preventive mesh (material supplied by myself). The installation was done within 3 weeks of order. The customer service was always available for queries. Good job.Panel rating: 4/5
Inverter rating: 4/5
18 September 2020
Satisfied customer
Installer was good and efficient. Took some time for my service provider to update my meter to incorporate the solar system into the grid though.Panel rating: 5/5
Inverter rating: 5/5
07 September 2020
With prices so low decided to max system size
Sales and quoting process went well. Would have liked a site visit but knew enough about solar to know what to ask for and confirm during process. Very accommodating of my requests.Installation was fast and high quality but had to keep an eye on them, as they wanted to move panels to save time and complexity. Also mistreated one panel but had then replace it.
Inverter rating: 4/5
20 August 2020
WARNING !!! - Dodgiest australian company !!!
I am surprised that in Australia exist a company like this.The communication was so bloody smooth, and after more than ten times talking on the phone and getting information about their offer, I agree for installation of 6.6KW on the price that they provided in the quote. I paid deposit $200, and I got the day of the installation which was after only two weeks.
One day before the installation, they call me on the phone, and they asked for more money ($350) to pay something which already was agreed to be included in the price. Their excuse was that it was a miscommunication and that I have to pay if I want solar panels to be installed. Lucky me, I have all final communication on the emails, and somehow I manage to get my deposit back and to report the case in the Fair Trading and ACCC.
My advice, if this is the only company left in the world, and if you want to have headaches and you decide to deal with them, make sure to have everything in writing because that is how I managed to get my deposit back.
31 July 2020
Informative and attentive
Charles and his team were informative and attentive. Installation was slightly tricky with miscommunication however quickly rectified.26 June 2020
Do not go near this company!
In my 64 years I have never experienced such bad service.They tell you anything they think you want to hear.
I paid my deposit on the 5/3/20 for a 6.6 Kw system (20 panels) I asked when they would be doing the site inspection as I had doubts that they would get 20 panels on the north facing side of the roof. Do not worry they said all will be fine we know what we are doing. Installation will be in 4 to 5 weeks. After 6 weeks I rang to find out what was happening, We will ring back in 1 hour with an answer. 1 week later I rang back to see what was happening. We will ring back in 1 hour. Again No call back. This went on for months with promises after promises but nothing being done. I finally get an Installation date of 13/5 so I organise my work to have the day off. 8 30 goes by then 9 30, I call them at 10am and I am told the installer will call me ASAP. I get a call from them at midday saying they knew nothing about my install and it would not be done today and after looking at google earth there was no way they would get 20 panels on my roof in fact we would be lucky to get 8 on. They told me that Solar Secure do this all the time and they was going to terminate their contract with them. The story goes on and on in much the same manner. Another contract was agreed on with 8 panels and another date set for installation. Again no one showed up.
I rang and told them I no longer wanted to do business with Solar Secure and wanted my deposit back. Im still waiting. If anyone wants to ask, i'm happy to tell the whole story.
Wayne.
22 April 2020
Keep away from Solar Secure
It took 9 months for the system to connect.After 2 months of paid for the 12Kw system without hearing anything from Solar Secure, I call them up and they told me that the panels for my system are out of stock and the new shipment will be arriving in a week time. So I waited.
Another month has past but still nothing happening so I call Solar Secure again, and this time they told me that the panels for my system were discontinued and I need to sign a new agreement for differ panels. I signed and I waited.
Another 2 months went by and still nothing, so I call Solar Secure again, and this time they told me that someone will contact me in a week or so to arrange for the installation of the panels. And this time someone from Captain Kilowatt called, and they installed a 10Kw (not the 12Kw that I’ve paid for) system.
After total of 7 months I thought that now all I just have to wait for ActewAGL to install the smart meter.
Another 2 months went by but still no smart meter, so I call Solar Secure to see what was going on and they just said they will call me back on this, which they never did.
So after a week I didn’t hear anything from Solar Secure I called again and again and again until someone finally provided me with an ActewAGL’s Job Request Number so I can check what the progress on this is.
So I contacted ActewAGL and ask the progress on the JRN that Solar Secure has provided me, what ActewAGL told me that the JRN that I have asked was not for my place, it was for another place on the other side of Canberra, and they did not have any job request for my place.
So I finally make the job request myself. And I have called and emailed Solar Secure for the refund of the parts that has not been installed and now another 2 months later still has not hear anything from them. I think I will report this to the ACCC if I do not hear from them within one week.
Inverter rating: 1/5
29 March 2015
Excellent value
Best value in the market, and a very good installer.Panel rating: 5/5
Inverter rating: 5/5