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Solar Run

Solar Run Reviews

4.7

Based on 177 ratings

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Solar Run is a Solar Power Installation company based in Mount Waverley and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes

Reviewers report paying: $2,300 - $24,100 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panel, inverter, battery, EV charger and hot water heat pump brands

Battery brands currently installed

Battery brands previously installed

EV Charger brands currently installed

EV Charger brands previously installed

Hot water heat pump brands currently installed

Hot water heat pump brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Solar Run Reviews (177)

Show Most Recent reviews from All time  across Australia

Average Scores

4.7/5

Value for money

4.7/5

Quality of System

4.7/5

Installation

4.7/5

Customer Service

  • 5 star 128
  • 4 star 37
  • 3 star 3
  • 2 star 1
  • 1 star 8

Solar Install with Battery.

We used Solar Run for our 10kW Solar installation with Battery in September 2024 and they were fantastic to deal with.
We had installation requests and Pedro and the team of electricians were happy to work with us for our desired outcome.

The system is absolutely amazing and all the information can be found through the Sungrow app in real time so we can see how much power it’s producing and the battery charge ect. Very cool technology.
We have had our first electricity quarterly bill and it’s come in at $0.

Thank you Pedro and the team at Solar Run Beacy for the Solar System installation!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Update review ..SolarRun -Best Customer Experience

8 days ago we had the SolarRun team on site to install
Job well Done, Solar Run

Sunny from Solar run Sydney, has been my contact with Solarun,
Sunnies Product knowledge & understanding of the mechanics of Solar energy storage was well informed, & educated , he was available, & very helpful.

He returns calls & emails!

I Strongly ENDORSE SolarRun if you are looking to go Battery & Solar.

Since my first review I have had contact with Sunny to tie up the loose ends.
Being chasing up the connection for the VPP to be activated.
This is now Completed our virtual power plant is saving us money $$$
Sunny , seriously is Outstanding , he follows up, replies & explains the tech info so you understand what your entering into.
Thankyou

Installation was a breeze from our side and it was completed on time.
The tradies/sparkies who did the work were considerate and made it all seem easy.

Shout out to the tradie on the roof all day , he roof panel a wizard.

Sunny managed the install at my property on the day assisting with all my concerns.
The property was left clean and tidy.

The app for the monitoring was setup with the assist from Sunny & the Electrician who then spent time trouble shooting a minor fault, they all worked together very well.

We were shown everything about the operation of the system, including the phone app we can use to monitor it.

There MIGHT be cheaper dealers out there, but you get what you pay for and everything has been so easy, a few extra dollars would have been worth it.

Thank you Sunny
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Best installer for your solar needs

The whole process from start to finish was the best experience, Blake from Solar Run Gippsland is extremely professional with a wealth of knowledge, he helped my husband and I understand what would be the best solar system for our needs, he went through all the government rebates to help us understand what was available and answered all of our questions the whole way through. The installation was completed promptly without any issues and to a very high professional standard. We have now seen a huge reduction in our electricity bills. We were so thrilled with the whole process of the Solar installation we had Blake come back and assist us with a new heat pump hot water unit to replace our gas hot water unit and again he did not disappoint with his professionalism and assistance. Highly recommend Blake and the team at Solar Run Gippsland you will not be disappointed.
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Top quality product and service

From many requests for quotes, Solar Run were the first to contact me directly and take the time to find out what I wanted. I felt an immediate connection to them. They provided a lovely brochure with the product information and costs. It was all transparent with no hidden costs. In fact, they went out of their way to make it even more cost effective which I was impressed by. The installation went smoothly. The guys adapted to my environment without issues. They gave me a full overview of the system including all the safety features. They connected me to the grid, demonstrated the app, and answered my questions in the weeks after. Since then, Rafael has contacted me a few times a year to see how it’s all going, he’s reviewed my energy bills and made recommendations for how I can save more from my system. Couldn’t ask for better service and support.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Smooth and stress free install

Obtained a couple of quotes.
What stood out, and why we chose Solar Run / Stephen, was how straight forward he was about what would be most economical, how everything would work and what some of the challenges might. We already had some trip issues internal to our property and I though we needed more work which Stephen was able to correct - and he was spot on , we required a much less drastic upgrade and everything works fine now previous problems all gone.
He guided us through the process of getting the incomer upgrade / connection type change processed with our power retailer.
Advised me re getting some spare tiles for our concrete tile roof (which I did but the install team did a great job and didn't need them in the end)
Good follow up post install to check everything was watertight - although the team did a really good job so it was all fine no rectification required.
Helped with the post install commissioning of the inverter / SEMS+ app login and setup. There were a couple of wrinkles in the Goodwe kit setup but Stephen helped get it working.
All up super pleased with the process 6+ months in.
Panel rating: 4/5
Inverter rating: 4/5
EV Charger rating: 5/5
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Smooth Process and Impeccable Installation

Solar Run made the entire experience easy and worry-free. The sales and quoting process was clear, with no surprises—everything was explained thoroughly and delivered as promised.
The installation team was highly professional, arriving on time and leaving the space spotless. Their polite and respectful demeanor made the process stress-free, and the work was completed efficiently.
Following the installation, their customer service team ensured all the final steps were handled seamlessly, including organizing the grid connection and providing detailed guidance on using the charger.
It’s refreshing to see such dedication to quality and customer satisfaction. Solar Run truly stands out for their reliability and service excellence.
Panel rating: 5/5
Inverter rating: 5/5
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SolarRun made it easy!

Tommy made the process a breeze. After a sight visit and discussion of our needs and a quote quickly followed. Installers came on time and cleaned up after. They helped organise grid connection and quickly helped troubleshoot a couple of issues. Since, it's been set and forget with the kWh pouring it. We love our system and couldn't be happier
Inverter rating: 5/5
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Prompt, reliable, respectful

Tommy from Solar Run was a delight to work with from start to finish. The team arrived exactly when they said they would and worked hard all day. They were respectful and efficient, and kept us informed if any minor changes were to be made. Tommy helped us to then find a new electricity retailer which could take use of the battery installation to save even more money on our bills. I would definitely recommend Solar Run for any installation.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great solar installer

Excellent service and great product. Installation was fast and installer helpful with set up and support.
Inverter rating: 5/5
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Fantastic Service

Fantastic service by Saurabh. The solution he designed was great as I needed. Any problems only a phone call away and it was resolved (even after 6 months of install)
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Easy process, great product

Stephen was fantastic to deal with. The product has worked flawlessly, the installers were all very experienced and professional.
10/10 experience. Couldn't ask for more.
Panel rating: 5/5
Inverter rating: 5/5
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Great Service

I had solar panels installed by Solar Run Keysborough, and I couldn’t be happier with the entire experience. From the initial consultation to the final installation, their team was professional, knowledgeable, and incredibly easy to work with.

They took the time to explain every step of the process, answered all my questions, and helped me choose the right system for my home.

I truly appreciate the quality of their work and the ongoing support they've provided post-installation.
Inverter rating: 5/5
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Really easy to deal with perfect customer service

The actually came to our house looked around first and then did the quote. Other suppliers were lazy and just wanted pictures weren't interested in the property.
SMOOTH fuss free
They showed me all of the features and put app on phone.
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An incentive was offered by Solar Run for this review. Learn more here.

Excellent customer service and installation of the heat pump!

Great pricing in comparison to competitors. This is our first heat pump, so the information and education provide by Solar Run in how it operates was invaluable.

The heat pump was professionally installed, ensuring that a proper foundation was in place for the heat pump.
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Quality professional solar provider

The SolarRun Maroubra team were great from start to finish.
Easy quoting, discussed options, install was all done in the one day and since we've had a couple of follows just to check the system is working at it's maximum potential.
Couldn't refer the SolarRun team more!
Panel rating: 5/5
Inverter rating: 5/5
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Exceptional Service and Seamless Installation

Solar Run exceeded expectations from start to finish. The sales process was clear and professional, with no pressure Their team explained the options thoroughly, ensuring I understood the products and their benefits without any pressure.
The installation was flawless—prompt, tidy, and handled with great attention to detail by courteous installers.
Customer service was equally commendable. They provided all the necessary guidance post-installation, including assistance with grid connection setup and a clear walkthrough of how to use the system effectively.
Overall, Solar Run delivered top-notch service and made the entire experience hassle-free. I highly recommend them for anyone looking to install solar panels
Panel rating: 5/5
Inverter rating: 5/5
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Great Service and Professional Installation

The sales and quoting process was smooth and transparent, with all my questions clearly answered and no pressure at any stage. The installation team was punctual, polite, and left the site clean and tidy. They worked efficiently and with great attention to detail.

Customer service was outstanding—they helped organise the grid connection and took the time to walk me through how to monitor and use the system. I’m really happy with the whole experience and would definitely recommend them!
Thank you Jag for your awsome service.
Panel rating: 5/5
Inverter rating: 5/5
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Great experience with Solar run Keysborough

We had a great experience with the installer. Starting from the quote to helping us with the rebate application, it was a smooth process. They planned and installed as promised and did a great overall job.
Panel rating: 4/5
Inverter rating: 4/5
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Job Well Done

Dilan from Solar run helps us to choose the best package for our property which is Value for money. All paperwork's and installation went smoothly as instructions provided; we are very happy the overall experience with Solar Run and recommend to anyone.
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Great Installer, Quality Product

Overall satisfied with the installation and customer service. Installer was knowledgeable in products available and provided options to suit our household needs. Installers were polite, tidy and were courteous in organising suitable installation times. After the installation we were happy with how we were assisted in showing how to use the system, connecting to the grid and follow up call was made.
Panel rating: 5/5
Inverter rating: 5/5
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Shining Bright: A Positive Experience with SolarRun

From the initial consultation to the aftercare, my experience with SolarRun has been nothing short of excellent. Investing in a solar system is a significant decision, and I was seeking a company that not only provided quality products but also offered expert guidance and reliable support. SolarRun exceeded my expectations on all fronts, leaving me thoroughly satisfied with my new solar installation.
The journey began with a comprehensive consultation. The SolarRun representative took the time to understand my energy needs and property specifics. They patiently explained the different system options available, clearly outlining the pros and cons of each. I never felt pressured or overwhelmed; instead, I felt empowered with the information needed to make an informed decision. The advice provided was professional, tailored to my situation, and instilled confidence that I was making the right investment for my home and the environment.

The installation process itself was seamless and efficient. The SolarRun team arrived on time, were courteous and respectful of my property, and worked diligently to complete the installation to a high standard. They clearly communicated each step of the process, ensuring I was kept in the loop. The attention to detail and professionalism displayed by the installation crew was truly commendable. I was particularly impressed with their commitment to safety and their thorough clean-up after the work was completed.
Beyond the initial sale and installation, SolarRun’s follow-up service has been equally impressive. They proactively reached out to ensure everything was running smoothly and to answer any questions I might have. This commitment to ongoing support has been incredibly reassuring. Knowing that SolarRun stands behind their product and service provides significant peace of mind.
Furthermore, I have been extremely happy with the performance of the solar panels and the accompanying app. The panels have been consistently generating the expected amount of energy, contributing significantly to reducing my electricity bills. The user-friendly app provides clear and real-time data on energy production and consumption, allowing me to monitor the system’s performance effortlessly. It’s intuitive to navigate and provides valuable insights into my energy usage patterns. Importantly, I have encountered absolutely no issues with either the physical panels or the functionality of the app since the installation. This speaks volumes about the quality of the equipment and the thoroughness of the installation process.

In conclusion, my experience with SolarRun has been overwhelmingly positive. The professional advice provided at the outset, the efficient and courteous service during installation, and the proactive follow-up have all contributed to a seamless and satisfying journey. The high-performing solar panels and user-friendly app have further solidified my satisfaction with this investment. I wholeheartedly recommend SolarRun to anyone considering a solar energy system. Their commitment to customer satisfaction and their expertise in the field truly sets them apart. My home is now powered by clean energy, and I have SolarRun to thank for making the entire process a bright and positive one.
Panel rating: 5/5
Inverter rating: 5/5
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On time Installation and the best product installation

It was an amazing effort by Venkat from SolarRun Sunshine. A hassle free Solar installation for my home in Ballarat and a professional service by the electrical team.

Quote was competitive and everything of solar rebate documentations has been taken care of by Venkat and helped me to get the installation of my solar.

Given an opportunity will definitely use in the future.
Panel rating: 5/5
Inverter rating: 5/5
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Highly recommended Retailer

Exceptional Experience with Solar Run Sunshine – Highly Recommended!
From start to finish, the entire process of purchasing and installing my solar system was exceptionally smooth. I was thoroughly impressed with the professionalism and quality of service provided.

A special shout-out to my sales advisor, Venkat, who was attentive, knowledgeable, and transparent throughout. He took the time to explain the benefits and the potential return on investment in great detail, which gave me a lot of confidence in my decision.

Despite the challenges of my home’s high ceilings and elevated rooftop, the installation team was efficient and precise. They kept me well-informed at each stage, and I appreciated their focus on getting every detail right. I was especially impressed that Venkat was present during the installation to make sure everything aligned with what was promised.

To top it all off, the follow-up call after installation showed their genuine commitment to customer satisfaction.

Huge thanks to Venkat and the Solar Run team—you made this a truly outstanding experience!
Panel rating: 5/5
Inverter rating: 5/5
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Amazing Solar Panels and Battery Performance and Installation

I had the pleasure of working with Jagdeep from Solar Run Berwick for the solar installation of the Solar Panels and Battery at my property at Berwick, in December 2024. From the outset, Jag demonstrated exceptional knowledge, professionalism, and commitment to providing the right solution for my home.
His advice throughout the process was both transparent and honest. He took the time to explain the system and the benefits thoroughly and tailored the setup to suit my property and energy usage. His negotiation skills ensured I got great value for my investment, and the installation was carried out efficiently and to a high standard.
What stood out most was Jag's ongoing support well after the installation. It’s rare these days to find someone who continues to check in and assist long after the job is done, and that’s precisely what Jag has done—promptly answering questions, offering help with monitoring, and providing guidance where needed.
I want to express my disappointment with the buy-back tariff, which has yet to be commissioned due to the backstop issue. While this matter is outside Jag’s control, it has undoubtedly affected the financial return I had anticipated. I’m hopeful this will be resolved soon, and I appreciate Jag’s continued support in pursuing this.
Overall, I highly recommend Jag Singh and Solar Run Berwick for anyone looking to go solar. His expertise, genuine customer care, and commitment to follow-up service are second to none.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Easy, stress free installation and excellent communication and customer service

All communication from Solar Run was great and timely. They helped to answer all of my questions and were very transparent about what kind of system would be suit my needs. The installation was very easy and once it was booked in, it was super smooth. Throughout the process and after installation, the customer service has been excellent.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
EV Charger rating: 5/5
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Excellent start to finish - from first meeting to job completed.

Tommy was excellent from start to finish. He took the time to come and explain all of the aspects, the right sent up and how each step was going to be completed.
What was also great he was very helpful in all of the various govt rebates available and helped with that process.

On the day of the installation the team was fast, efficient, explained every step and got the job done in great time and cleaned everything up at the end of the day.

Tommy came around to sign it all off, explain the inverter, the app and how to get the most out of our system.

He has followed up a couple of times since to check in - so past sales they do a great job as well.

More than happy with the service and have already recommended him to others.
Panel rating: 4/5
Inverter rating: 4/5
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Good customer service provided as advertised.

The whole process of the quotation to the installation and to the commission of the system we were satisfied with the services received from Solar Run.

We were given ample information to make the choice and the whole process was explained to us. We were supported with the application for the payment plan.

Once the payment was approved the installation process commenced. We were informed of the process and it the work carried out as discussed. Solar panel and the hot water systems were installed as planned. The work was carried out professionally and in a timely manner.
Inverter rating: 5/5
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Fantastic high quality and value for money Solar Installation - Super Service by Dilan

Dilan helped decide on the panels and the inverter and the system size to suit our consumption. He advised the optimum solution (provided his professional recommendation for placing of the panels & the inverter). Team was professional, friendly, cooperative and patient with all our questions, as we didn't know much about the process. They guided us on the documentation for the rebates and loan and did all of these for us. Exceptional !!!
Panel rating: 5/5
Inverter rating: 5/5
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Efficient and Quality Solar Generating & Storage - Sigenergy & Risen

We installed an additional 6.6 kw solar panel system, 8kw solar battery, 268 heat pump and 7wk EV charger through Solar Run Langwarrin in March 2025. The entire process from quote to commissioning was managed by Akshay and was a very smooth process. Very professional and tidy installation with advice provided by the electrician and plumber on how to use the system. The system was commissioned 1 week after the installation, once the electrical inspector gave the thumbs up for the system. Couldn't be happier with the outcome.
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Local Business Worth Supporting

We had lost our premium feed in rate for our export & needed an upgrade to bring our power bill back under control. I did my own research & wanted someone from the local area because I've heard my share of horror stories of people getting ripped off by using people from outside. I liked the large number of good reviews that Solar Run Warrnambool had compared to others & there were a few from Hamilton too so I called them. Happy I did. They were easy to deal with & suggested a 10kW system to replace the old one. They took 6 weeks but worth the wait. Marc Lemke, the installer did a good job removing the old system & the new panels look great. He even had his daughter working on the team. Still waiting for the inspection but I can give a solid recommendation to anyone wanting to get solar, make sure you give David a call from Solar Run Warrnambool.
Panel rating: 5/5
Inverter rating: 5/5
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Great Decision

I received a flyer in my letterbox from Solar Run. Apparently they were new to the area & having recently moved here myself & having solar previously, I gave them a call. I spoke to David & we had a good chat. He gave me a rough price, which was less than I paid at my old home & we arranged for him to come over & check the house so he could give us a fixed price quote. We decided on the spot to go ahead & didn't feel the need to get more quotes. He offered a great price & was local & came across as a nice chap. He also helped me with my rebate application. 4 weeks later the system was installed by a young chap from Ballarat. He was very pleasant & finished the instal the same afternoon.
It's now been over 5 years since the install & the system has performed well. No maintenance required, not even cleaning the panels. My power bill dropped from around $1600/year to around $600, saving me $1000/year. The system cost me $2200 after rebates & has saved me around $5000 in the first 5 years. Admittedly, the value of the rebates have dropped & prices increased but so has the cost of electricity. My power bill has remained about the same. David still contacts me once a year to tell me the system is performing as expected & to ask if I have any issues. I'm very happy with Solar Run who were great to deal with & I'd recommend them to anyone.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic installer

The quote was reasonable and work was done efficiently with friendly tradesmen.
Panel rating: 4/5
Inverter rating: 5/5
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Very happy great service

Great team awesome service thanks so much. Turned up on time and keep me informed
Panel rating: 5/5
Inverter rating: 5/5
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Professional installer

Had Solar Run from Drouin come out who installed our solar system 2 years ago and have had no issues since being installed. We have recently had a health check on our system where they come out and serviced our 6.6kw solar system. Highly recommend.
Panel rating: 5/5
Inverter rating: 5/5
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Great installation and service

Solar Run was recommended to me by my neighbour. Quote acceptance to installation took about 2 weeks. We were amazed at how well the installation went. The installers were incredibly knowledgeable and efficient. All connections to the grid and supplier were organised by Solar Run and was seamless. We had other quotes from other suppliers. The recommendations by the other suppliers did not fit our needs; they were either too large in capacity or they gave a standard configuration without viewing the site. I would highly recommend Solar Run to anyone interested in purchasing and installing a solar system.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Brilliant clean installation

The whole process was very straight forward thanks to Dilan helping us through it all including explaining the rebates and helping us apply. The installation team were very thorough did a clean job and explained it all. Great work thank you
Inverter rating: 5/5
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Solar Run Maroubra performed a very professional installation of a quality system.

I was extremely satisfied with how everything had turned out.
Tommy was very detailed in his explanation of what was being installed and how much I would be saving based on previous consumption from my previous bill. Using the projected savings, he organised a zero-interest Plenti loan, for which my repayments are less than what I was paying previously on my bills. I had received cheaper quotes for a similar system. However, Tommy did take the extra time to explain everything throughly during the sales and quoting process.
During the installation, Tommy's team had to solve a few problems, due to the roofing position with respect to the switchboards. However, they were upfront with all their plans and performed a beautiful installation.
Tommy and his electrician/engineer, Arash were very helpful in explaining how the system worked and talked me through the Sungrow app. (it's actually quite intuitive.)
Tommy also took the time to explain who Amber Electric were and their VPP system (although that's another story).
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great company and great product

The entire process from the basic questions to the more in depth as the information sunk in, to great and quick communication to the install and finished product. Even after installation, they were very happy to explain our questions.
Would highly recommend Solar Run Keysborough to anyone and have had many friends utilize their amazing service and products.
Inverter rating: 5/5
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This was a very neat and tidy installation on the roof of a home in a heritage overlay. I was impressed with the care they took and they got the whole job done on two consecutive days.

Quoting process was fast and very detailed.
Installation was tidy and their staff communicated well with each other while on the roof in order to achieve a tidy and compliant installation.
SolarRun knowledgeable and communicated well with me, during the connection to the grid process.
Panel rating: 5/5
Inverter rating: 5/5
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Great service all round

Solar Run did a fantastic job from quote to installation
Very smooth process from start to finish.
We are very happy with it
Have also recommended others
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Above and beyond

Solar run install and quote was great experience,
From start to completion, was happy throughout the process, installer was very professional and discussed the most appropriate location for panels and Inverter.
Every step was explained and system works well
Thanks Greg
Inverter rating: 5/5
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Very Happy. Great service

Very happy with the service. Turned up and got me up and running in no time. Easily recommended.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic Experience!

Easy from beginning to end. Great local service, sales and installation.
Panel rating: 5/5
Inverter rating: 5/5
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Great job completed quickly

SolarRun were the most helpful and informative of all the Solar companies I contacted. They delivered exactly what they promised and the installed system is working well.

The staff at SolarRun gave great customer service and after the physical installation they are still involved and are currently orgainising the grid connection for me.
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Review Solar Run

Tim from Solar Run answered my online request the same day and made an appointment to discuss my requirements and questions. The process and quotes were explained at the initial appointment. Installation was within 2 weeks of my order. All the staff were punctual, polite, respectful and cheerful.
Grid connection was organised by the installers.
Assistance with the phone app was promptly addressed and fixed.
Follow up by the company was made.
I am very happy with the service provided.
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Great experience

Solar Run Keysborough installed solar at our house this year and we had a great seamless experience from start to finish.
Through the process we were provided support and kept informed and we are very happy with the result!
Inverter rating: 5/5
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Fantastic service

Extremely happy with the whole process from the professional advice and fuss free installation.
Have been saving money since the install and highly recommend the company and its staff.
Panel rating: 5/5
Inverter rating: 5/5
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Hassle free purchase & quick installation

This is the second time we have purchased solar panels from Solar Run.
We found the process so easy & quick.
Installation boys were great, friendly, efficient & installation completed in record time.
Customer service was always good & helpful when needed.
Solar Run highly recommended.
Panel rating: 5/5
Inverter rating: 5/5
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A job very well done

The sales and the quoting process was very smooth and the sales consultant Dilan Wijesinghe answered all our queries very patiently and diligently. He also took us through the technical aspects as well and organised the rebate process, and was kind enough to accommodate our schedule and time lines as well. The installation process was also very smooth and so far we had had no issues.
Panel rating: 4/5
Inverter rating: 4/5
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Exemplary care towards customer

I attended the Show in Melbourne in April 2021. As new homeowners often do, I entered every competition available, so I was hounded by many companies in the following months, particularly solar companies. At that time, it was just a possibility, but I obtained some quotes. All the companies sounded the same: hyped up, excited, impatient, and persistent!
I can't recall how I came across Solar Run, but it was an entirely different experience. I had expected the cost to be higher than others, reasoning that being local, they would have to back their products up long term. I was pleasantly surprised that they were among the most affordable. What impressed me most to begin with was their patience with questions that others deemed irrelevant and their ability to break things down into terms I was able to understand. I usually just leave all the technical stuff I don't need to know to the professionals, but Tim and Jenny ensured that I understood the process, the way the system worked, and provided alternative systems and quotes for me to consider.
As a neurodiverse single mother just trying to keep it all together, I procrastinated for quite a while. Other providers showed their impatience by threatening price rises and cuts to government rebates, I was confused as to who was from which company and eventually blocked all of their numbers. When Tim or Jenny checked in, it was to provide me with solid information about availability of the quoted equipment and alternative options, to make sure I was okay, and to ensure there were no unanswered questions – good old-fashioned customer care! There is no better way to put that! There should be a Solar Run logo next to that quote on google search!
I have had some seriously appalling interactions as I've gone about adding essential features to my newly built home, too many to mention, not to mention the build itself! So, when I come across someone who is knowledgeable, patient, empathetic, and genuinely interested in meeting my individual needs as a customer, there is really no decision to make other than what exactly we are going to install and when!
The installation was extraordinarily quick and did not disrupt my family or our routine at all.
And then I started saving money!
The follow-up has exceeded any expectation. I have spoken to Tim or Jenny on many occasions since, and here we are, four years later, and they are still there for me as a customer. I haven't had any problems at all with the system, but I have needed assistance when I switched internet providers to ensure the app works appropriately. Tim has popped around and changed settings for me while I was at work, so no disruption at all.
Solar seems to still be something everyone is interested in but hesitant to commit to because they are skeptical. I have lost count of how many times I've recommended Kilmore Solar Run! Even as far as Rye, when my uncle mentioned his interest, I encouraged him to call Tim for information.
I rarely recommend a business because truly caring and consistent customer service is so very rare these days. But I never hesitate to tag them on community Facebook pages or to friends and family, and I know when someone follows it up, Tim and Jenny take care of them and always thank me for the recommendation. For those who have followed through with the installation, I have always had them agree with me .
I enjoy electricity bills in credit through the Summer and into Easter. Even with the 75% drop in feed-in Tariff, I'm still enjoying benefits and learning to use my system during daylight hours.
When it comes time to install a battery, I will not be looking anywhere else. Solar Run will be my go-to.
Panel rating: 5/5
Inverter rating: 5/5
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