Solar Flow Reviews
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About
Solar Flow is a Melbourne based company dedicated to providing outstanding customer service and product knowledge in the areas of water and energy conservation for our residential and commercial customers. Solar Flow is committed to operating in a transparent and socially responsible way with the highest importance given to the protection and improvement of the natural environment.
Solar Flow was started by two young social entrepreneurs who were interested in creating a company that provided positive impact environmental solutions. Over a cup of Kashmiri Tea (email us if you want the recipe!) in India in early 2007 the idea was born to deliver urban water management and solar solutions to customers who were looking for something more than a short term band-aid fix to what are long term problems.
From day one we decided that it was important that we also invested back into the community that provides us with our livelihood. Solar Flow is committed to supporting local community groups and non-profit organisations. Over the years we have supported Engineers Without Borders, The Merri Corner Community Garden, Small Giants and other Melbourne based organisations by providing in-kind support.
Panel brands previously installed
Inverter brands previously installed
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Solar Flow Reviews (12)
Show Most Recent reviews from All time
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 3
- 4 star 8
- 3 star 1
- 2 star 0
- 1 star 0
11 March 2024
26 July 2022
06 July 2021
Very professional
Solar Flow was not the first installer we contacted, and we found them to be highly professional, organised, responsive and knowledgeable. All our questions were answered (in every-day language) and their pricing was competitive. The installation was without incident and the staff were friendly and tidy. Their communication during the process was terrific. The inspector noted at the end that the installation was of a high standard. We would thoroughly recommend them.16 March 2021
01 July 2020
Good value system and will quality support
The process went well with lots of information and options to consider from the installers. We went with Solar Flow, recommended by our builder, as they were most helpful, could accommodate our build timeline and visited our site to confirm a fixed price, competitive quote. The installation looks great and we are now looking forward to lower bills in the coming months.24 April 2020
Good service
Great advice on installation options. They did some other jobs like capping off gas appliances, new fuse board, and installing a heat pump which was good because I could wrap all the services into one quote/job. They didn't double check the installation of the consumption monitoring and had to return to fix that (only after I noticed).04 February 2020
New 5kW System. So happy.
I was given a personal reference to use this company. This company is socially aware. After talking on the phone, I knew this was the company for me. They were knowlegable, honest and helpful. They asked me questions about my property, my electricity consumption and my expectations of having solar panels. They explained the pros and cons of different panels and pointed out the benefit of a really good converter. I'm not familiar with the bits and pieces of solar, but I didn't have to worry, because everything was explained in a way that I could understand. An installation date was set and they arrived when they said they would. They were prompt and professional. They worked quickly and I had my system up to go in two days. They were polite and friendly. They cleaned up after themselves. They contacted me two weeks after the installation to see if I was happy with how the system was going and if I had any questions. I would very highly recommend Solar Flow.23 January 2020
Professional, punctual and polite
The Solar Flow quote was the most expensive, but no corners were cut. The 14 Sunpower panels were upgraded to 325W models and the Enphase Envoy IQ7 control unit was installed out of sight in the attic. Alex Smith is knowledgeable and professional and was there at time of quotation and installation. Angus Young was efficient, polite and professional during the installation process, as was his apprentice Mark. They did the installation over two days and left the site neat and tidy. "Paperwork" was quickly dealt with by text and email. The independent electrical inspector came within 7 days of installation, despite advice that there was a backlog of two to three weeks. Panels were installed on a roof in a very efficient manner, given major winter overshadowing. In summary, Solar Flow accommodated all of our requirements. We received notification this morning that "paperwork" has been sent to CitiPower for grid-connection and to Powershop for billing.14 October 2019
Original Review on 12-02-2019:
I felt that my house had a complicated roof, and some other variables regarding installation. Solar flow did a site visit as part of the quotation process. I felt that this process made me feel more comfortable about the quote and that things on installation day will be much smoother. All of the staff involved have been very pleasant and have answered my questions well. Communication with company whether by phone, SMS or email has been very good as well.8 months later we asked Ryan: "Are you happy with the performance of your system so far?"
Fantastic system, very happy with installation10 June 2019
08 April 2019
14 June 2012
Original Review on 16-05-2023:
Very Satisfied
Sensible assessment and quote for good quality system, but not extravagant. Efficient, considerate and complete installation process, not quite as planned (changes discussed), staff under the pump but coped pretty well. Original ratingsPanel rating: 5/5
Inverter rating: 5/5
Value for money: 5/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 4/5
10 months later we asked George: "Are you happy with the performance of your system so far?"
The system has performed well. I didn't know quite what to expect, and was surprised at how sensitive it is to cloud, for instance. On most days in winter and nearly all days in summer, we have drawn very little power from the grid from early morning to late afternoon. The savings on power bills are enough to justify the purchase, despite the feed-in tariff being negligible, and reducing. The Fronius inverter seems to be working well, but the software for it is glitchy, but nonetheless entertaining.