Solar Concepts Reviews
About
Solar Concepts is a Sydney-based company that offers quality solar solutions to households, schools, communities, and businesses. They use high-quality solar products to provide efficient and affordable solar solutions. Their services include grid-connected systems for residential and commercial properties, as well as custom solar power solutions for schools. They are staffed by licensed electricians who design and install their products to Australian Standards.
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Solar Concepts Reviews (116)
Show Most Recent reviews from All time
Average Scores
4.7/5
Value for money
4.8/5
Quality of System
4.9/5
Installation
4.9/5
Customer Service
- 5 star 73
- 4 star 43
- 3 star 0
- 2 star 0
- 1 star 0
View Timeline
12 August 2024
21 April 2024
Original Review on 26-06-2023:
Solar Concepts
Great service professional and efficient installation. Installer has carried out many installations in my local area10 months later we asked Anna: "Are you happy with the performance of your system so far?"
Yes! We are very happy with the system. Our electricity bills have halved since installation!22 November 2023
Follow up post Installation
I asked Ben to follow up on some issues relating to a recent installation.He was very obliging and professional and maintained his excellent standards.
26 September 2023
Brilliant in all aspects
Ben was fantastic from the outset. Firstly he is very knowledgeable - so he gave me great advice on which products to use with value for money kept in mind. He did the job himself on time and in the manner he said he would. The installation was smooth and done to a very high standard. He talked me out of products he felt I did not need, when he could have gone along with it and made more money. I was left feeling like I got the right product at a fair price. He has been responsive to my questions even after the final bill was paid. 5 stars in all aspects, I would recommend to anyone.10 August 2023
Great installation by Ben from Solar Concepts
Ben is a local installer and is very experienced.This install was a replacement of a 12 yr old system and the installation was done in line with the quote.
The job was professional and the site was left neat and tidy.
I would recommend Solar Concepts.
19 June 2023
Quality installation and profesional advice
Ben talked through the options with me to identify the best solution before providing a quote. The installation was done promptly and within the timeframe agreed. Very tidy and punctual and with a deep knowledge of solar and how to optimise the installation for best performance. I would certainly recommend Ben and Solar Concepts for solar installation.30 May 2023
Small company but brilliant result
Ben, of Solar Concepts, is local and installed my first 2,8 kW system in 2010. his work was great and i was very happy to know that he was still in business 13 years later, to install a replacement 10.8 kW system for me. He knows what he is doing and does it himself - not the salesman and sub-contractor you get with a big company. He did a brilliant job and I would recommend him without hesitation. He put in a 10.8 kW system for less money than the big companies quoted for a 6.6 kW system.22 May 2023
Great job by Ben and Richard
I wanted to replace my old solar as it was very old. I was recommended to Ben he came back to me with a quote within 2 hours of my first call.Installation was completed on the days given. Not an easy job but was completed without any issues.
I would highly recommend Solar Concepts to anyone looking to install solar system.
13 December 2022
Quality workmanship
We had our solar installed last week by Ben from solar concepts and I think he did a great job. Great communication about when he was coming, about what the job entailed and about the equipment he was using etc We felt instantly happy after talking to Ben that he knew exactly what he was talking about and what he was doing and he didn’t disappoint. I would recommend Ben to anyone. He also didn’t leave mess anywhere which every other trade I have ever dealt with has and as our Wi-Fi is not yet connected Ben offered to come back once it is and setup the app and show us how to use it.
06 December 2022
Seamless
I had been pondering a solar installation for sometime and was introduced to Solar Concepts through a relative (Mark 2225). My home does have some tree shadow for parts of the day and Ben advised panel location and the installation of individual optimisers to maximise solar production. Quotation was next day and the installation was seamless. The system is currently producing more than 3 times our daily consumption.The inclusion of the individual optimisers has been very worthwhile and the consumption monitoring accessory shows just how hard the Inverter actually works.
A minor hiccup with a very minor component following installation was addressed immediately.
Customer service is first rate.
30 November 2022
Seamless and professional from start to finish
From the very beginning, Ben and his team were amazing. Ben took the time to answer the questions we had while reviewing a system and ensured we did not buy things we didn’t need, and waited for us for a few months while we put the project on temporary hold. Once booked installation was swift and professional, and Ben and his team took care of everything for us.A great experience and very highly recommended.
16 October 2022
No Fuss Great Service
Ben not only got the job done in a couple of days, but also did it with a smile. The system is better than I expected and the job was completed with no fuss The site was left tidier and cleaner than when they arrived... haha they even felt the need to clean the gutters while they were there :-)Couldn't fault the installer and would definitely recommend to anyone who is looking to get Solar installed.
Panel rating: 5/5
Inverter rating: 5/5
29 September 2022
Excellent service and competitive price
Excellent service from Ben and his team. Good communications, competitive pricing and tidy installation, Five Stars ***** Highly recommended22 September 2022
Value for money solution. Neat and tidy install. Pleasure to deal with.
Ben came highly recommended to me by a relative. He took the time to understand my goals and installation site and talked me through his proposed solution - he knows his stuff! Ben's quote was easily the best value for money compared to the 3 other quotes I got through this website.He explained the whole installation process really well, and I'm very happy with the end result. I would highly recommend him to anyone.
Inverter rating: 5/5
12 September 2022
Fantastic company to deal with
Quoting was done well.Professionally installed and Polite to deal with.
Customer service was bang on.
Yes they helped with grid connection.
31 August 2022
Excellent
I shopped around for a few quotes before settling on Solar Concepts.They offered the best system, install the panels themselves (something which I would recommend) and were so prompt.
Ben was very thorough in explaining how the process works and it was exactly as he had told me.
They left no mess from the install and the system was working straight away.
They contacted Origin and arranged for our connection to change
Panel rating: 5/5
Inverter rating: 5/5
10 August 2022
Flawless Install
Ben was super knowledgeable in recommending the most suitable type of system for my project, and the whole process only took a a couple of weeks from design to when the job was completed.I received 5-6 quotes and Solar Concepts came in about the middle of the pack, but for the customer service and professionalism displayed and the quality of the install I would have absolutely no hesitation in recommending Ben to a family member or friend.
27 June 2022
Great from start to finish
Ben from Solar Concepts made every step in the process of going solar very easy. His experience and knowledge was very reassuring and his installation seamless, despite a relatively difficult site.I highly recommend his services, as many others have done before.
23 June 2022
Great job Ben and team
Just had Solar Concepts finish with their installation at my place. they did a great job.Ben was really easy to deal with from starting the quote process to finishing up the install.
Ben knows his stuff and we got, what i think, is the best value for money out of all the companies i got quotes from
Panel rating: 5/5
Inverter rating: 5/5
17 June 2022
An incentive was offered by Solar Concepts for this review. Learn more here.
Great Installer!
Ben was fantastic! Did an amazing job on my house!!Inverter rating: 5/5
15 November 2021
Top rate installer
Ben the owner of the company responded with a price within 24 hours of contacting himBen and his jovial assistant arrive promptly on time and on the day promised
The installation was done by lunchtime approximately 5 hours after start
Ben explained all aspects of the system clearly to me after completion
The paperwork for grid connection was done by Ben within the week of installation
A feature of dealing with Ben is his prompt return of any calls I made to him
10 out of 10 mate
Inverter rating: 5/5
02 November 2021
A+ Service and Installation
Outstanding service from quoting through to installation, Ben is a true professional.11 October 2021
Excellent service
This is the 2nd system has installed for me personally. He has also installed for many other friends and family. I would not hesitate to recommend Solar Concepts.Inverter rating: 5/5
30 September 2021
Great solar installer!
Ben did a great job installing our solar panels and system. His quote was incredibly competitive and he really listened to what we wanted and gave the best advice. He clearly articulated when to expect the installation to occur, then provided an efficient and very tidy installation service. He also took care of the paperwork with our electrical company, and has remained in touch following installation to ensure all goes smoothly. I can't recommend Ben highly enough.20 August 2021
Ben of Solar Concepts
We were referred to Ben by a family member who used Solar Concepts.I had obtained 3 quotes and Ben was very comparable, but his attention to detail was what I wanted and his services was excellent.
Arrived on the agreed day, time and worked efficiently.
I have already given his name to3 friends.
Panel rating: 5/5
Inverter rating: 5/5
13 July 2021
Very happy!
Ben was recommended to us by family and we are very pleased with the whole system. He was punctual, polite and tidy. Everything was very straight forward and went smoothly.Panel rating: 5/5
Inverter rating: 5/5
06 July 2021
Excellent service & on budget
Ben & the team were so professional. From Initial quotes and installation there was no fault. Being a builder i know use Solar concepts for all my projects.Inverter rating: 5/5
20 June 2021
Beautiful solar panels, very quick installation - very happy customer!
Ben at Solar Concepts is responsible for sales and the actual installation so you aren't getting pushy sales people who aren't intimately across the product. Very quick install and solar panels look beautiful. Overall very happy with our choice to go with Solar Concepts20 June 2021
Solar Concepts
Ben was recommended to me as a professional solar installer. His products are the best available on the market. Not only do he assist me in the right amount of panels for my house & the size to install, his installation was impeccable.Nothing was a problem. He went about his job quietly, without fuss.
With the market flooded with companies & installers, it was quite daunting at first.
I’m so pleased that I choose Solar Concepts
I’d recommend them as the most professional in the business
Panel rating: 5/5
Inverter rating: 5/5
16 June 2021
Excellence personified
Ben and Ritchie did a great job installing under difficult conditions and put up a very competitively priced system given the top of the range panels, inverter and components in the package. No question was not given a comprehensive explanation and I learned a lot. Thanks guys, 5 stars and well deserved too. I highly recommend Solar Concepts as the go to system designers and installers. I'm very pleased with the job they did.19 April 2021
Friendly, fast & quality install
The entire process from start to finish couldn’t have been quicker or easier.Ben and his team communicated well throughout; outlined what they were going to do and then did what they said they would.
Ben managed the process to set up the grid connection.
Ben also went over and above replacing some existing cracked tiles that were to be covered by the panels!
14 April 2021
Solar Install
Ben was easy to talk with and seemed to know his stuff and answered any questions I had.The installation was quick and went well Ben and his helper were good to chat with and he accommodated my request to use the wall cavity rather than ugly conduit.
Ben took care of the application process and grid connection and this all went smoothly.
System is up and running and so far we are happy.
he kept in contact after to ensure we got the monitoring right as there was a mismatch between phases and CT’s but given my skill set we got this sorted.
The system is only one week old and is living up to my expectations from the pre sales advise. I would like to provide a 12 month review if prompted.
22 February 2021
Ben did a good job!
Solar panels mock up position on Google Map (satellite mode) in the quote.Showed up on time and installation is professional.
19 February 2021
Expert Advice, Quality Install, Great Customer Service
Solar Concepts was great with providing timely quotes and advice and they didn't put any pressure on the get the job once they provided a quote, unlike some other companies. They were prompt once we asked to proceed and the installation and commissioning was completed in timely fashion with no fuss. I was especially impressed with the quality of the work. I've seen some other installers run trunking along the outside of the house and then drill a hole into the garage to install the inverter, however Solar Concepts ran the cabling inside our wall cavity, avoiding any unsightly trunking and without compromising our external wall by not having to drill through it. I was very impressed with the expertise Solar Concepts showed with the installation. I'd give them 6/5 if I could!27 December 2020
Good experience
Got a few quotes. SolarConcept came in the middle range pricing. Ben answered all my enquires via phone and email. Installation as on time with final instructions and setup of the monitoring system. Installation was fast and clean. He also help organise the forms for the electrical suppliers. I highly recommend Ben Matthew from SolarConcept. Very happy with the service.14 December 2020
Effective and professional, made the whole install very easy.
Highly recommend Solar Concepts to install your system, great work and business29 November 2020
Perfect installation and quality service.
While solar installation seems fairly straight forward these days but it is critical to get the right panel, inverter and workmanship. I got all three in one with Ben from Solar Concept. I was taken thru the details of system and was given a demonstration why they are suitable for my property. Price was reasonable compare to similar competitor. Installation was on time and to high standard.
16 November 2020
A+ Installer
Ben was very experienced, knowledgeable, easy to deal with and up front throughout the whole process. Pricing was competitive. On the day of installation, his team were friendly and professional. Everything was installed and left neat and tidy. I have no hesitation recommending Solar Concepts.04 November 2020
Great install and advice
I selected Solar Concepts after a number of quotes, Ben provided excellent information about all the options and the pros and cons of each one. Ben returned my emails and calls promptly and he was easy to talk to without feeling he was trying to sell me on a specific thing.Ben showed up exactly when he said he would, Install looks clean, tidy and nothing was left behind.
22 October 2020
Problem free solar installation
Ben Matthews from Solar Concepts was very prompt with a comprehensive quotation which met our expectations. His team arrived on the arranged date and the installation proceeded without any problems. Ben explained everything we needed to know about the system, alerted us to software which we could use to monitor its performance and arranged for the necessary paperwork with our energy provider. I would be happy to recommend Solar Concepts to anyone considering a solar installation.Panel rating: 5/5
Inverter rating: 5/5
22 July 2020
Excellent service
Ben and his team were amazingly helpful right from the first contact. Ben clearly explained options and gave suggestions, answered any questions and installed quickly with no fuss and no mess. Very happy and definitely recommend.Panel rating: 5/5
Inverter rating: 5/5
06 July 2020
Easy
Ben at solar concepts made it easy and painless to get solar installed. Ben cut out the difficulty, made it easy to understand what was best for my situation.Great job.
11 May 2020
Quick easy, and customized service. Would use again
Ben and the team at Solar Concepts know their stuff, the whole process for getting solar on my house as well as my mother in laws was painless. They kept me informed the entire time, and spent the time to make sure I was happy and understood what the features of each type of system were. Would use again!20 April 2020
Solar Concepts great from first contact to finish
The quote was very competitive and Ben was knowledgeable and easy to deal with. Was recommended by Sunny Shire bulk buy. The install was completed on time and was done professionally. The system is working above my expectations.Inverter rating: 5/5
20 April 2020
Couldn't be happier
Ben was fantastic from start to finish. Talked through my options and kept me updated throughout the process. The installation itself is very clean and the system is running great. Couldn't be happierPanel rating: 5/5
Inverter rating: 5/5
11 March 2020
Recommend Solar Concepts
The quality of work from Solar Concepts is unmatched.I had several quotes from other installers, when Bens quote came in it was very reasonable and I didn't hesitate in using him and his team.
Punctual, tidy and reliable.
Panel rating: 4/5
Inverter rating: 4/5
11 March 2020
Excellent job, happy customer
I chose Solar Concepts after talking to Ben. He was helpful, friendly and knowledgable. Installation was done in half a day. No fuss. Very happy.26 February 2020
Great installer
Ben and his team were very professional very happy with their work and customer service would highly recommend.Panel rating: 4/5
Inverter rating: 4/5
16 December 2019
Very knowledgeable & excellent service
Excellent customer service, answered all our questions. An approachable & reliable supplier, we are very happy with the installation & would recommend.27 November 2019
Happy Customer
Solar Concepts was recommended to us as a trusted installer through Sunny Shire Community group for their Bulk Buy 3 project. Ben was helpful, friendly and very professional & knowledgeable. The installation a bit more complicated than the typical solar installation, we were expanding an existing 5 kw system (installed by another company) & adding monitoring for both the old & new systems, but Ben explained everything clearly & discussed all the options with us. We were amazed how quickly the installation was completed, Ben & Rick worked like machines. We would happily recommend Solar Concepts.Panel rating: 4/5
Inverter rating: 4/5
Fantastic service, great product
Shopped around and Ben was very competitive he even managed to find room for a couple more panels with which no other provider saw the opportunity for. He was a pleasure to have around and left the site clear of rubbish. He came recommended by 2 other friends and I would happily recommend him now too. Service was fantastic. Very happy!