Solar Chief Reviews
About
Solar Chief is a Solar Power Installation company based in Schofields and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes
Reviewers report paying: $2,200 - $2,800 for depending on hardware choice and installation difficulty ( how is this calculated? )
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Inverter brands currently installed
Inverter brands previously installed
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Solar Chief Reviews (14)
Show Most Recent reviews from All time
Average Scores
4.8/5
Value for money
4.8/5
Quality of System
4.7/5
Installation
4.4/5
Customer Service
- 5 star 9
- 4 star 3
- 3 star 2
- 2 star 0
- 1 star 0
View Timeline
01 July 2024
14 March 2024
Good work
I am a complete new to solar power system. I received quotes from Solar Market. Solar Chief is the one very straight forward providing their best prices in many options in front of me. Their Senior Sales Consultant Bernard McCluskie who is very friendly introducing himself and starting to understand what I need. I also did my own research and all most happy with his options. His patience is very impressive to me and the final result is the one I can't walk away with. The installation team is also perfectly good. They are careful and in detail to complete their job efficiently than clean up the place.In my opinion, seller Solar Chief and the installer are trustable to considerable if you want a solar system.
Panel rating: 5/5
Inverter rating: 5/5
09 February 2024
Beware!
Beware! yes they have cheap solar panels (hence one star) and the good bits end there, pls don't fall for it and avoid this company!This what their website says: Solar Chief is your local team of specialist Offering Highest Quality product and service in solar industry. Let's get it right, their service is awful.
They are not bothered about the customer or customer experience and the only thing that matters to them is selling you the panels and making sure their sales quotas are met. The Solar Chief team did not check my meter board which is the basic requirement. I live in a town house and the meter needs a Meter Protection Device (MPD) before a digital meter can be installed. The Solar Chief team is aware of this but they did not mention this even once. The technician that came to install the digital meter informed be about the MPD and they left without installing the digital meter. When I called Solar Chief they said:
1. we assumed you had an MPD
My argument: they did not bother to check and confirm
2. it is builder's responsibility to install an MPD, every town house has it and yours is the only one that does not
My argument: MPD compliance regulations as per NSW service and installation rules came into effect after 2018 and my property is 2014 built so Solar Chief should have checked
3. it is your responsibility to ensure the meter is compatible
My argument: How could they run a solar panel business and not guide the customer about with the basic requirements
When I asked them to escalate, they did not even bother to get someone in the management to look at this or call back (the person who called back was rude and I am sure he is not a part of management). What they say on the calls is completely different to what they write on the emails (almost U turn). Due to their incompetence and lack of customer first thinking:
1. I had to pay a wasted fee of $132 for the technician sent by energy provider even if the digital meter couldn't be installed. I'll end up paying another $132 when I call them next
2. Though the MPD installation cost should be borne by me, if I was informed by Solar Chief at the time of quotation, I would have taken this cost into account for my total budget which I didn't get an opportunity to work on. The cost to install an MPD is $400 plus
3. Due to delays in installing digital meter, I am losing on feed in credits. The solar panels were installed on 11th Jan and now the next appointment for the technician is another 3 weeks
16 November 2023
Fantastic installer
Extremely happy with Solar Chief doing our install. Fantastic customer service by Alex Williams, was extremely helpful throughout the process. Solar Chief offer competitive pricing for their installs. Some companies want to charge higer for same brand panels and inverters.Install went smoothly and we are very happy. Now we are looking forward to the reduced electricity bills.
01 November 2023
Good installation
The installation was done perfectly on specified time. No dramas.26 October 2023
Excellent
It was a smooth process.they installed the system exactly on the designated day.the installers were friendly and professional.
17 October 2023
Pleasant Journey to the Solar World
Not only got the best price for good quality equipment but the salesman was not pushy and did not call me every 2 minutes to see if I would go ahead with a quote.Installation - went well. Installers turned up early, did the job and took all the packaging with them.
They also organised connection and now system is up and running.
15 September 2023
Flexible sales process, descent price for the system, professional installation.
sales and quoting process was fast and the sales guy was flexible. Price and system options and configuration changes were dealt with quickly.There was a little radio silence after paying my deposit, a little longer than I had been told. Once communication was re-established we moved on quickly to installation.
The installation was fast and clean, and the installer was very friendly and took the time to talk about the system and his install process. He didn't leave a mess and the cabling looks neat and tidy.
Solar Chief did submit something to my retailer about the solar install, but I assumed I was responsible for that part so I contacted them anyway to advise that I had solar.
Overall I didn't go with the lowest or highest price or system configuration, but I am happy with what i was sold and the quality of the job.
Inverter rating: 5/5
05 September 2023
Great deal and good customer service, but poor communication.
We got a great EOFY deal for a 10kw system with Jinko panels and a Goodwe inverter. Essentially, everything was done smoothly and the few hiccups encountered were dealt with well (mainly issues with the loan company). However, I was left in the dark a number of times I.e. expecting calls and updates that never came which took an annoying amount of time and energy to chase up.In the end, the panels turned up unexpectedly and a few days later the installation team turned up unexpectedly. They got the job done and it all worked out, but I had to change my days plans to accommodate this. It was frustrating to not be kept in the loop.
We have an app that keeps us informed of energy production which I am finding helping. We'll see how it's all performing in another 10 years and drop another review.
Overall, I believe we got value for money. However, I would've been happy to pay more for better communication.
30 June 2023
Very Pleased
I had a 6.6kw ,15 panel system installed by Solar Chief recently. The initial sales and quotes where very quick and easyand the price was fantastic, the contact's name was Robin, who not not only vey informative but always courteous and has a very good knowledge of Solar Systems and the who industry at large. He called me numerous times to assist me with my initial installation enquires and walked me through the process on how to set up the SHINE APP to be able to monitor my new systems power generation. The system is up and running, the installation was completed in a quick and professional manner. I highly recommend Robin and the Solar Chief team.
Gavin
01 May 2023
Solar Chief installers were good
I had a good experience with Solar Chief. They offered a good price and the installers were respectful and did an excellent job. They pointed out areas of the roof that my builder had not done flashing for and I had my builder come back and do it. It was nice they did that, they didn't have to.They explained about the inverter and the app and got it all connected for me.
25 January 2023
Nice install at good price
Sales & Quote process good and friendlyInstallation was totally professional
All contact with Elec retailer to get smart meter installed done, but retailer dragging it out it will be two months from install before smart meter is installed so no feed in credits.
As I have found 13cents feed in per kWh I will move, especially after the slow upgrade.
What happens re grid after this I don't know if more is needed to be done.
I will get need to get app up and running to check usage, feed in and total gen.
27 October 2020
Great Job, Neat Install, Good Value
Solar Chief were great to deal with, the initial consultation was informative and they offered sound advice on system components. There was no pushiness, they did not try to up sell and they were patient with my many questions. Once I had accepted the quote we agreed on a date for installation. Solar Chief organised the contract letter with Ausgrid and arrived on time and proceeded with a top notch install - very neat and professional. Post install they spent some time with me giving me a rundown of the start up and shutdown procedure as well as connecting the analytics side of things. They provided the CCEW and Smart Meter forms for me to send to the energy provider post install. Very happy with the experience.
26 August 2020
Great instilation of any product at a cheaper price\
I had one guy come to my house out of the quotes and he was nice but abit pushy on sales. He pushed for an Aussie system which he was the only one which was a good system but the price was too high. I found a guy that could do it and was advised by a friend from work about him.Inverter rating: 5/5
Best Solar Guys In Town
I had a fantastic experience expanding solar generation capacity at my residence in Sydney. I got a super competitive quote on quality products, and received expert consultation on my specific technical circumstances. Sam was very helpful and skilful throughout the sales process and surprisingly, it took just 3 days in total from inquiry to fully installed working system!Even on the day of installation, everything went smoothly. Mehdi went over & above to do a good job and walked me through the system, care & maintenance.
Overall, I'd highly recommend Solar Chief - look no further!