Solar Beam Reviews
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Solar Beam is a Solar Power Installation company based in Seven Hills and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes
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Solar Beam Reviews (30)
Show Most Recent reviews from All time across Australia
Average Scores
4.1/5
Value for money
4.1/5
Quality of System
4.1/5
Installation
3.8/5
Customer Service
- 5 star 11
- 4 star 10
- 3 star 3
- 2 star 3
- 1 star 3
View Timeline
06 October 2020
19 August 2020
Quick and eady
delivered on what was quoted quickly and effeciently. installer quickMore customer service needed if intall os delayed
18 August 2020
Best Service
Contacted Solarbeam regarding Solar Panel installation and I am very pleased with the full installation in a timely manner. This is includes the initial salesperson who was very helpful, the informative phone calls and emails during the whole process. The installer and electrician were both punctual, efficient and polite. Connection to the wifi monitoring was carried out on my phone and mark was so helpful and courteous.I would recommend Solarbeam
Panel rating: 5/5
Inverter rating: 5/5
29 July 2020
Great work
Solar beam has done a great job last week and i will recommend solar beam to my friend and others.10 July 2020
Professional, easy, great value
I was looking for a min 6KW system that would fit my small roof. The SolarBeam sales team were very easy to work with, explained all the options available and recommended a system that fitted my needs. I needed a larger capacity panel to hit my limit of 16 panels for a 6.4kw system. The installer (Yingsheng Wu) was very polite, professional, did a really neat job and took extra care to make the install smooth, with no impact on my family, or my work from home business. Even with a slight COVID related delivery delay, I'm very happy with the process, the hardware (16 x 400w Risen panels, 5kw Fronius inverter) and the service.Great job,
Panel rating: 5/5
Inverter rating: 5/5
22 June 2020
Great installers
Solarbeam sent me written quote the day before the installation the installer come around showed me the plan 15 of 20 panels was facing south with tilt south to get facing north they wanted a extra $900 should of read the reviews and went with someone else because before install was finished they wanted full payment would ring every day and email,l was criminal.30 March 2020
Best value for money solar packages
These are the cheapest and best value solar system I found in Sydney.Their quote is good 20-50% compare to 4 other solar company that quoted me for a 6.6kw system.
Very happy with the price and quality.
Had some issue with the installation date as the bush fire and weather mean a few changes and delay of 2mth to the installation date. However through a few calls and email finally had it install. My advice is just keep email and calling them, they are very busy.
Very happy with the system, works perfectly and already getting credit from the solar feed-in
Panel rating: 5/5
Inverter rating: 5/5
20 March 2020
Terrible Service, has not installed what was agreed
Terrible Experience with this company, do not do business with them.The company lies, he quoted to install a 6.6kw system and instead has installed 4.4kw because some of the panels 'would be in shading and the entire system wont work if there is any shade'. This is a lie and is not true. I requested Solar Beam return to install the remainder of the panels I have paid for, they said 'give me some time', called back 2 weeks later same excuse. It's now been 2 months and they will not answer my calls, wont respond to emails or messages.
Was also promised the inverter had Wi-Fi and I could see the power input via an app on my phone, App does not work Solar Beam had no idea how to make it work, they tried to ask the people in China, no luck with that either they just gave up so its totally useless.
I have requested the company give me a partial refund or install the remainder of my panels that I have paid for, nothing.
Next complaint is to the ACCC and Solar Watchdog to report his company.
Be aware, I have warned you.
Inverter rating: 2/5
17 February 2020
Overall was good
Some delays with installation date and communication Issue about when exactly the installers are coming, but the installer was fantastic and very professional.28 January 2020
Good system, professionally installed.
Sales/quoting process could be improved. Initially sold me an inverter plus 22 panels with 6.6 kw for $3,200 (or $485 per kw), but later found it too large for roof space, and substituted a smaller system with 8 panels supplying 3.4 kw for $3,000 (or $872 per kw).Installation was delayed by wet weather and holiday, but very fast and professional on the day. Leader pointed out the good and bad points of alternative layouts, and let the client decide (main issue was minimising shadow), and also made requested changes (to conduit path). Many thanks to Hamza, Akram and Zayn for a good job!
Too early yet to comment on after-sale customer service, including notification to power company about grid connection but expect all OK.
Panel rating: 4/5
Inverter rating: 4/5
21 January 2020
Great customer service and fantastic installers
The team was very professional and customer oriented. Always in touch for the dates of installation. They installed the system with in a week of applying. Very competitive prices, lower amongst other companies.The installation guys were very friendly and explained the process of the solar system properly. Even clean up the house and property afterwards.
Dont know how some of the customers can give less than 5 stars.
20 January 2020
Looking forward to the savings
Sales and quoting was as expected. Solar Beam were happy to match deals offered by other retailers and did all they could to offer the best price. Installers called and arranged the install. They arrived when expected and communicated well. It was a little disappointing that the installers did not clean up after themselves as well as they could have. Solar beam did a great job dealing with our energy supplier and arranged the connection for us.Inverter rating: 4/5
14 January 2020
Useless
Trying to push the sale very aggressively. Lied about installation date about 5 times, I had to follow up each time. Tried getting me to pay more before installation which wasn’t in the agreement. Installers came late on the day that they did come, I had to chase them up again. Installers left rubbish all over the front lawn, looked disgusting.Poor communication, poor customer support, poor service. Go somewhere else for better value.
Panel rating: 4/5
Inverter rating: 4/5
10 January 2020
Fantastic value for money. Fantastic installer
Quoting was smooth. Some delays with installation date and communication Issue about when exactly the installers are coming, but the installer who came (Hamza) was fantastic and very professional and reorganized the connections to the phases appropriately as I had existing systems as well. Very fast and professional installation and the system itself even though not on the ideal position due to the restrictions of roof space and other pre existing systems is now producing around 4.8 instantaneous on the 5KW maximum inverter - which I’m very happy with. All in all great value for money!!!Panel rating: 5/5
Inverter rating: 5/5
06 January 2020
Done work as expected
Got this 6.5 KW Solar Installation for a good price. During and after negotiation with the price, Mark gave me all the details of all the requirements and expectations of all the facade of installation. All were done as expected. The lead time is about 2 to 3 weeks which is acceptable, as the installation was done before the Christmas season. Installer knows his trade and have done a marvelous job. Communication between Solar Beam represented by Mark is excellent. All paper works done accordingly and on time. Would recommend this company for all solar installations.Inverter rating: 3/5
20 December 2019
Great Services
After much investigation and research we installed 6.6 KW system. Installation took 4 hours by professional installers who arrived as advised. Following install system generating 35kw on cloudy day despite facing east/west. Communication with Solar Beam was excellent with responses to emails within 2 hours.Panel rating: 5/5
Inverter rating: 4/5
28 October 2019
Excellent
10/10 with Solar beam.Communication was excellent, Mark and Binil were great people to deal with times and dates and any other information requirements.
Installation was fast with well experienced tradesman. It’s a perfect company and people to deal with.
18 October 2019
Mark & his team-amazing work
I was afraid earlier because of review when i received quote from solar beam. But Mark has helped me a lot to explain all the technical part about panels and inverter.The installation took some time but the guy has done great job. I would recommend to all customer who is looking for solar to Mark and Solar Beam.
Panel rating: 5/5
Inverter rating: 4/5
11 October 2019
SolarBeam & Team - Excellent Work
Honest, knowledgeable and with excellent customer service.All questions and doubts were explained clearly. Gave best price and excellent product. Calls and Emails were always answered and replied within an hour.
All required paperwork was done, peace of mind. My arranged Solar System was Installed as in promised time. Installers were friendly with an excellent quality of job done. Energy retailer has also installed Smart Meter within 2 weeks.
I highly recommend SolarBeam to everyone.
Panel rating: 5/5
Inverter rating: 5/5
28 August 2019
100% job satisfaction
CleanComplete
Reliable work
Bill & Garry took care of everything
Highly recommend to everyone
22 August 2019
Great job done by installer....
Solar Beam have helped us with difficult questions on our Solar setup and made choices easy. They were efficient, honest and very reliable, the guys who installed were excellent as well. Would thoroughly recommend this company for your solar.Panel rating: 5/5
Inverter rating: 4/5
22 August 2019
Good job Mark
I went with two of my quotes to solar beam and got tier1 quality with affordable prices. I was advised installation time 4-6 weeks but they installed in 2-3 weeks. Very happy with installation and product. I would recommend Mark to everyone. Cheers.Panel rating: 5/5
Inverter rating: 4/5
22 August 2019
Good services
I was contacted by this company for solar. I checked their reviews and wasn't very good but I liked the way Bill informed me about the products and it's warranties.He asked me to give a chance to their company but I was a bit reluctant.
After few days he followed up for solar, I gave him $100 as booking amount and now the final installation is done.
I think my decision to give them a chance was the right one.
Thank you Solar Beam & Bill.
Cheers.
21 August 2019
Installation was smooth. Communication slow.
Installation went well and system operating well. Phone communication is slow. I found best to communicate via email and they did get back to me in a day or 2. Overall happy only issue was I had to chase up the Certificate. I would recommend.Panel rating: 4/5
Inverter rating: 3/5
19 August 2019
Satisfied customer.
Hard to contact, but the product & service and installation was good.Panel rating: 4/5
Inverter rating: 4/5
25 February 2019
Overall great experience. The Sales guys were a little bit pushy, but in my experience all of these companies are.
I was after a budget system and the price was hard to argue with. Originally quoted for 18 panels (300W CSUN mono) but was increased to 20 for free then 22 for $100. Install was booked 9 days after $100 deposit paid, and the installers came that Sunday so all up 12 days to get the system installed from deposit.
We have a split level house with a skillion roof so was always going to be tricky install, but they did a good job, some external conduit was required but I don't think any install would have been able to get around this.
My advice to anyone building a split level home (or pretty much any 2 storey home) and thinking about solar in the future is to get the builder to run a conduit and draw string for the DC cables.
Sean
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I was after a budget system and the price was hard to argue with. Originally quoted for 18 panels (300W CSUN mono) but was increased to 20 for free then 22 for $100. Install was booked 9 days after $100 deposit paid, and the installers came that Sunday so all up 12 days to get the system installed from deposit.
We have a split level house with a skillion roof so was always going to be tricky install, but they did a good job, some external conduit was required but I don't think any install would have been able to get around this.
My advice to anyone building a split level home (or pretty much any 2 storey home) and thinking about solar in the future is to get the builder to run a conduit and draw string for the DC cables.
Sean
04 January 2019
DO NOT LEAVE A DEPOSIT AS THIS IS JUST GIVING AWAY YOUR MONEY.
I PAID $100 DOLLARS AND HAVEN'T HAD CONTACT WITH THEM SINCE.
I HAVE TRIED ALL PHONE NUMBERS SENT OVER 20 EMAILS NO RESPONSE.
SO IF YOU HAVE MONEY TO THROW AWAY SOLAR BEAM IS THE PLACE TO GO.
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I PAID $100 DOLLARS AND HAVEN'T HAD CONTACT WITH THEM SINCE.
I HAVE TRIED ALL PHONE NUMBERS SENT OVER 20 EMAILS NO RESPONSE.
SO IF YOU HAVE MONEY TO THROW AWAY SOLAR BEAM IS THE PLACE TO GO.
28 February 2018
Of the provided quotes, Solar Beam provided a very attractive price for premium equipment. Service however was absolutely terrible, with communication in particular a major issue for the company. Emails had to be sent to them multiple times, phone calls and simple requests for information were not responded to in a reasonable time or ignored totally. The company appeared ignorant of requirements around changing notification to Ausgrid, suppliers and other parties. The contracted installers did a good job, despite arriving on site to discover Solar Beam had provided incorrect details on the property. A different installation method had to be used and so installation had to be rescheduled. After repeated delays, Solar Beam finally provided the final information that has allowed a new meter to be installed and full grid connection made, four months after the system was installed.
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09 November 2017
After getting many quotes , including another from a company that Already installed my 1st 5kw hybrid battery system , Everyone was way over the top with pricing
I was after a 2nd hybrid system with battery backup , Garry from Solar beam was great to deal with , the install had a few hick ups but they were sorted soon enough
I found the SolaX inverter and charger set up to be faster in charging the 10kw (1) LG battery 3hrs would charge it to 100%, as where the other system would take 5 to 6hrs to charge 14kw battery bank (3)
Running 2 hybrid battery systems on the one house was a challenge as I was told it could not be done , however this was proved wrong in the end , Both systems now work side by side . With both systems side by side I have all the power that anyone could ask for and still feed back to the grid
I would have no problem what so ever recommending Solar Beam for your Solar requirements
Cheers Marty
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I was after a 2nd hybrid system with battery backup , Garry from Solar beam was great to deal with , the install had a few hick ups but they were sorted soon enough
I found the SolaX inverter and charger set up to be faster in charging the 10kw (1) LG battery 3hrs would charge it to 100%, as where the other system would take 5 to 6hrs to charge 14kw battery bank (3)
Running 2 hybrid battery systems on the one house was a challenge as I was told it could not be done , however this was proved wrong in the end , Both systems now work side by side . With both systems side by side I have all the power that anyone could ask for and still feed back to the grid
I would have no problem what so ever recommending Solar Beam for your Solar requirements
Cheers Marty
14 October 2017
Having no experience of Solar Power installation, it is impossible to make any comparison. The system was installed quickly and efficiently. The paperwork took another two weeks.
I received no other quotes ( cheaper offers arrive via email etc.)
I asked for a good inverter, Fronius, which added $500 to the approx $5000 quoted.
Until I have a feed-in meter installed and start receiving bills I will not know the value except in environmental terms.
I never met a representative in person.
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I received no other quotes ( cheaper offers arrive via email etc.)
I asked for a good inverter, Fronius, which added $500 to the approx $5000 quoted.
Until I have a feed-in meter installed and start receiving bills I will not know the value except in environmental terms.
I never met a representative in person.
Absolutely unprofessional and incompetant solar installation company
Staff members who do not go by their real name, would give you the best service until payment, after that they will pass you on to one another as they will no longer be making any more money out of you. The delivery was late, the company did not keep a record of the electrician who installed the system, not sure if he was even licensed. The did not organise the connection to the grid after installation and refused to assist even after the matter was referred to Fair trade. The team tried changing the quote after deposit was given. The are very rude and do not reply to emails or phone calls. Avoid this company at all costs as you will spend many months on emails and phone calls trying to get them to deliver on the service.