Solar 2000 Reviews
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About
Based in Salisbury, South Australia, Solar 2000 (SA) is a medium sized company in the solar power industry, but with a lot of experience.
Solar 2000 says that it offers cost effective solar solutions to suit customers' individual needs, whether it be for residential, commercial or government industry sectors or the community at large. Their strong positive reviews will give you peace of mind when engaging Solar 2000 Pty Ltd.
The company currently has a staff of 12; 10 field installers and five sales consultants.
Solar 2000 uses mono-crystalline panels manufactured by Suntech ,JA Solar and Trina Solar , complimented with Top brand inverters such as, Aurora, SMA and Delta Solivia.
Payment terms include a 10% deposit. Solar 2000 will handle all of the rebate paperwork so that you just pay the difference.
Customer testimonials for Solar 2000 are available, and include the following: "Solar 2000, I'd like to thank you for the prompt installation of my solar panels, and the good service provided by your team. It all went very smoothly and I am very impressed."
"Just wanted to thank you and your team for arranging and installing our solar system in a very professional and friendly manner. The lads left the site all clean and tidy before leaving; most unusual with a lot of tradies in this day and age."
Here's how SolarQuotes users rate them:
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The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Solar 2000 Reviews (229)
Show Most Recent reviews from All time across Australia
Average Scores
4.2/5
Value for money
4.3/5
Quality of System
4.5/5
Installation
4.3/5
Customer Service
- 5 star 39
- 4 star 161
- 3 star 28
- 2 star 1
- 1 star 0
15 February 2015
It was one of the few experiences I have had where they did what they said they would do , when they said they would do it. They were quick, pleasant and professional. After installation the sales person rang me to make sure I was satisfied with their service and to assure me they would be available if I had any problems. They also gave me some very good tips on how to save even more money on my electricity bill. The only complaint I have is with my electricity provider who took 3 weeks to change my meter over. I think this is a rather excessive waiting time and I really fail to see why it took so long for them to arrange this.
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02 June 2014
Original Review on 27-04-2012:
Our system was only installed this week, so we don't actually know just how good it is yet, but everything else has been excellent.26 months later we asked Bronnie: "Are you happy with the performance of your system so far?"
We've made saving s on our power, but not nearly as much as we were led to believe - perhaps we really needed more panels?01 June 2014
Original Review on 05-03-2012:
The rep, Ray, from Solar 2000 was very helpful and answered all our questions and concerns.As the system has only just been installed we are yet to know how much we will save on our electricity. The installers did a great job and cleaned up after themselves.
Thanks for your assistance Finn - all the information you provided was a great help in making the decision on which company to go with.
27 months later we asked Margaret: "Are you happy with the performance of your system so far?"
Yes. Hoped to save at least 50% of our normal electricity usage and cost, and have found we have saved more.21 May 2014
Original Review on 15-04-2012:
Quoted 16/2, paperwork signed on 18/2, ETSA approval 20/2, Site inspection 2/3, New ETSA meter 26/3, Installed 12/4. There was a delay with the arrival of panels from o/s but they kept me informed during this time. Advanced Solar did the installation and they were very tidy and efficient. Solar 2000 were easy to deal with and after initially getting confused with the different companies who all have the best panels etc!! I just wanted to get 3 quotes using the Suntech panels and SMA Inverter. I eventually achieved this and was able to get the best price from Solar 2000! Thank you.26 months later we asked Kathy: "Are you happy with the performance of your system so far?"
We have been very happy with the choices we made. The system has been a good investment. We just need to ensure the government continues with the Feed In Tariff at an appropriate level! We should really receive $ for $ FIT!16 May 2014
Original Review on 11-11-2011:
31 months later we asked This person: "Are you happy with the performance of your system so far?"
Yes we haven't had to pay an electricity bill since.31 October 2013
21 October 2013
The first quote Ashley gave me included an inverter which had been discontinued for 12mths. When I said in an email to the salesman I wouldn't accept discontinued stock he said he would offer the inverter I had requested, the UNO 2000. When the installers were installing my system the inverter they had put in was the discontinued one that I had rejected. I was not happy & demanded the UNO2000 which had been on the second quote. Their office rang & apologised, saying the supplier had made the "mistake". Fortunately I had not paid the full balance on the discovery of the wrong inverter being installed so 2 days later the correct inverter was installed & the system paid for. However I cannot reach to read the info panel on the inverter without getting on the 2nd rung of a ladder as it was placed too high, only 37cm from the garage ceiling. I sent an email to the company who emailed back saying they would pass this on to the installers. I have not been contacted by anyone since. I live in a retirement village & would have appreciated some consideration of my height & mobility by the installers, even though I had already pointed the difficulty out to them.
H. Ryan.
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H. Ryan.
19 October 2013
The quote was more expensive than the others but I chose the system because I could monitor the output on my computer and see if any panels were weaker than others. The guys who installed it were not sure how to bring the information up on the screen so they organised another person to come out and get it running. He did a really good job. I have since had a power blackout and the information no longer comes up on the screen. I have emailed the company for help but no answer. The input output meter looked like being a long wait to get it installed but then SA Power had a cancellation and installed mine within a few days and it is working well.
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17 October 2013
Of the seven companies that we contacted for quotes Solar 2000 seamed to have the best balance of price and knowledge of the system. The installers did a great job and completed the entire installation in less than a day.
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02 October 2013
01 October 2013
After much research we decided to go with Solar 2000 based on the price they gave us for a high spec system, and the many positive reviews we had read. They fit us in on the final working day before the Christmas break with no problems. Now we actually look forward to receiving our electricity bills.
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09 September 2013
Initially quoted for a micro inverter system but was then told the micro inverters were showing some performance problems. We then had to go with a string inverter system with slightly better performing panels which ended up being the same price.
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01 September 2013
I would have rated them as fantastic as the sales rep was always accessible, was prompt to get back to me but unfortunately was let down by people in the office who did not process the paperwork that was forwarded to the power supplier.
I rang the sales person when I found out from the power supplier that they had no record of an application for our system and he got straight onto the appropriate people and it was sorted that day.
Unfortunately though, it may result in our system being commissioned 3-4 weeks latter than it could have.
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I rang the sales person when I found out from the power supplier that they had no record of an application for our system and he got straight onto the appropriate people and it was sorted that day.
Unfortunately though, it may result in our system being commissioned 3-4 weeks latter than it could have.
30 August 2013
21 August 2013
20 August 2013
We are satified that this business was honest and genuine towards our needs with the best offer at the time. The process of installation was effortless and care free as the process can be complex depending of every state. I was quite happy with the outcome as it is a significant investment for middle income earners such as ourselves.. In the end of the day you have to trust someone who knows what they are offering and not just giving you "shop talk" to get hold of your business. Solar 2000 delivered on what they promised - its that simple.
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20 August 2013
28 July 2013
It is early days. I am happy the system has been installed. The proof as to whether we have made the right decision will be determined by if we see a dramatic reduction from our current power costs and if there are no problems with the system itself. If there are problems then how quickly they are resolved. Hopefully, keeping fingers crossed all should be well.
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04 July 2013
Efficient, helpful and patient sales team and installers.
Short lead in time to installation of system and also import/export meter.
Good communication and reasonable follow up on queries.
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Short lead in time to installation of system and also import/export meter.
Good communication and reasonable follow up on queries.
02 July 2013
Whole experience from Quote to final installation was refreshingly straight forward.
Ashley, gave us an honest quote according to our budget.
Solar 2000 took care of all the steps, including meter change over application.
Slight delay on installation due to bad weather, but this was out of everyones control.
Would definitely recommend Solar 2000 to anyone contemplating installing a Solar system.
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Ashley, gave us an honest quote according to our budget.
Solar 2000 took care of all the steps, including meter change over application.
Slight delay on installation due to bad weather, but this was out of everyones control.
Would definitely recommend Solar 2000 to anyone contemplating installing a Solar system.
28 June 2013
Being recently installed in winter, it's too early to say it's fantastic. However, I think it is excellent so far.
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24 June 2013
very happy with the service.
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13 June 2013
06 June 2013
Great contact, great all over.
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31 May 2013
Originally we were to get 3 Quotes but only 1 supplier responded.
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23 May 2013
I found Solar 2000 to be very helpful and I am very happy with the service I received, they were happy to answer all of my questions.
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22 May 2013
Only that when there was a slight hiccup with the system they were very prompt in coming out to rectify the situation and kept me informed all the time. Very much appreciated.
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20 May 2013
Solar 2000 were from start to finish professional, friendly, provided great advice and never forceful.
Their advice was clear and easy to understand, provided more information than requested and made the decision to use their services easy. Every step once I committed was as explained and the timelines spot on....no surprises!
I would use them again and have already recommended their services to others that have asked me about our system and experience. 10/10
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Their advice was clear and easy to understand, provided more information than requested and made the decision to use their services easy. Every step once I committed was as explained and the timelines spot on....no surprises!
I would use them again and have already recommended their services to others that have asked me about our system and experience. 10/10
15 May 2013
I'd looked at a lot of systems prior to making my decision and had heard a lot of contradicting advice from other companies. After signing the contract the installation process was quick and painless. The installers work with you to get the most out of your panels and roof space.
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15 May 2013
15 May 2013
14 May 2013
Sales and service was fantastic. All questions were answered and problems solved straight away. Installers were great guys to get along with.
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14 May 2013
Throughout the whole process of buying and installing the system the team at Solar2000 were honest and helpful.\r\nThey asked about my needs and explained the best solutions for me. During the install they asked before doing, so that I was happy with where all the extras like to inverter etc was place
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14 May 2013
Joshs team friendly on time clean tidy professional extreamly knowlegable. Could not fault installation or workmanship.
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14 May 2013
Experienced sales person offered options we hadn't considered. Quality products. Very clean and tidy installers. Solar 2000 handled EVERYTHING from the word Go, paperwork, ETSA meter, the lot. Pleasure to deal with.
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14 May 2013
From the initial phone contact with Solar 2000, to the installation, the servcie was friendly but professional. Each team member knew their product and processes and were able help efficiently and quickly
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14 May 2013
I chose Solar 2000 because of the reviews and also because it is a local Adelaide company - I did not want to deal with an interstate company. The consultant who came to give the quote was an older experienced person unlike some young ones sent by other companies, who didn't know their stuff. Other companies I contacted quoted over the phone without even coming to the house! Not dealing with 'remote' installers.
Feedback on the progress of the order prior to installation was excellent. The two installers were very efficient and had the system installed and running under 4 hours. I have been monitoring the output and other parameters and can say that the system is performing as expected.
I am happy with the system and would recommend Solar 2000 to anyone contemplating going solar.
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Feedback on the progress of the order prior to installation was excellent. The two installers were very efficient and had the system installed and running under 4 hours. I have been monitoring the output and other parameters and can say that the system is performing as expected.
I am happy with the system and would recommend Solar 2000 to anyone contemplating going solar.
14 May 2013
Been looking around for for a while,solar 2000 had the best answers for what I had been looking for.Good price,good system and good service.
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14 May 2013
The selling and installation experience were excellent. In between this they seem to have lost their way a bit, but with a bit of pushing from us we got it all done on time and budget.
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14 May 2013
02 May 2013
27 April 2013
The sale rep was great, definitely new all about the product he was selling and was able to answer all our questions. Installation time frame was longer than they had originally advised us.
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17 April 2013
Company was easy to deal with and kept us informed. Sales person was not pushy at all. Left us alone for weeks to just make our own decision in our own time. Small hitch on the day with arrival of installers being delayed but we were kept informed.
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12 April 2013
18 March 2013
Although, the system & warranties was supplied by the company contracted (Solar 2000), the installation was done by another solar company (JSI) who were sub-contracted in.
If I had wanted another company to install, I would have gone to them in the first place!! I had to tell them to move the panels higher up to prevent rain-water cascading over the gutter, which I would not expect from professionals.
Overall though, the job was done neatly.
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If I had wanted another company to install, I would have gone to them in the first place!! I had to tell them to move the panels higher up to prevent rain-water cascading over the gutter, which I would not expect from professionals.
Overall though, the job was done neatly.
07 March 2013
8 weeks to wait for the supplier to install the meter. Not good enough. Not paying money for a system that I can't see operating. Have to wait for installation.
Most solar companies want full payment before installation. Not interested, quite liked their systems.
As per our phone conversation unfortunately the SA Power Networks (ETSA) process is not always smooth and quick sailing for us or the customer. Their meter installation can take anywhere from 2-8 weeks or sometimes months to be installed; this is out of our control at Solar2000. As they supply us with the earliest installation date for us to book you in, we can only give you the earliest date that they give us.
Due to you having a digital meter, if the solar system was to be put on your roof before the meter was installed and it was too be turned on, it would cost you more money to run the solar system as it would not feed into the grid and you would receive a higher electricity bill. This is why the solar system is being installed once the meter is installed by Sa Power Networks.
Solar 2000 offer a few methods for paying for your solar system, we only ask for payment before the installation if you are not going to be home on the day, or you are paying via BPAY which takes a couple of days to show up in our bank. Bank Cheque and Cash are acceptable on the day of installation to go to our installers who bring the payment straight to us.
I hope your installation of your solar system this week goes smoothly but if you have any further questions we would be happy to answer, we always strive to rectify any problems that may arise so please do not hesitate to give us a call or email.
Thank you,
Solar 2000
08 8282 5929
[email protected]
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Most solar companies want full payment before installation. Not interested, quite liked their systems.
Supplier Reply:
Hi Dirk,As per our phone conversation unfortunately the SA Power Networks (ETSA) process is not always smooth and quick sailing for us or the customer. Their meter installation can take anywhere from 2-8 weeks or sometimes months to be installed; this is out of our control at Solar2000. As they supply us with the earliest installation date for us to book you in, we can only give you the earliest date that they give us.
Due to you having a digital meter, if the solar system was to be put on your roof before the meter was installed and it was too be turned on, it would cost you more money to run the solar system as it would not feed into the grid and you would receive a higher electricity bill. This is why the solar system is being installed once the meter is installed by Sa Power Networks.
Solar 2000 offer a few methods for paying for your solar system, we only ask for payment before the installation if you are not going to be home on the day, or you are paying via BPAY which takes a couple of days to show up in our bank. Bank Cheque and Cash are acceptable on the day of installation to go to our installers who bring the payment straight to us.
I hope your installation of your solar system this week goes smoothly but if you have any further questions we would be happy to answer, we always strive to rectify any problems that may arise so please do not hesitate to give us a call or email.
Thank you,
Solar 2000
08 8282 5929
[email protected]
18 February 2013
Installed by Josh and his team excellent tidy ,clean and quick took time tlo explain all workings of system would not hesitate to recomend solar 2000 and install team .Well done solar 2000. Special mention to George sales person knows his business
Very helpful .Thanks Solar 2000
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Very helpful .Thanks Solar 2000
31 January 2013
Due to hot weather it took a bit longer than expected.
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26 January 2013
23 January 2013
Sales person friendly and knowledgeable, speed of paperwork and installation was great, however the lack of communication was quite annoying. Had to keep calling/emailing to get an actual installation date. Have since tried to call them in regards to upgrading however again no response to calls or emails.
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