Solaire Connect

Solaire Connect Reviews

4.6

Based on 310 ratings

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About

We are local energy experts based in Perth, Western Australia. We are a family owned and run business providing solar solutions (solar panels, solar hot water, battery storage, electric vehicle chargers and more), for both residential and commercial customers. We have been in operation for over 11 years and are trusted for our technical expertise, honesty, professionalism, aftercare support and consultative, friendly approach.

At Solaire Connect, we can confidently back our warranties which has seen thousands of customers through our eleven plus years of operating. We believe there is a very simple key to our longevity and success in an industry that has seen so many stumble and fall. That key is calculated growth with reliable products and service

 

Reviewers report paying: $5,206 - $9,200 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Solaire Connect Reviews (310)

Show Most Recent reviews from All time  across Australia

Average Scores

4.4/5

Value for money

4.7/5

Quality of System

4.8/5

Installation

4.7/5

Customer Service

  • 5 star 127
  • 4 star 163
  • 3 star 19
  • 2 star 0
  • 1 star 1

Great customer service

Solaire provided great customer service, simple and informative quotes. They listened to what we wanted and designed the best system for us.
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Everything went to plan

Had a good honest discussion with the salesman about avoiding a particular brand and adding in a hot water system. Maybe he oversold us on the inverter but it’s doing the job.
Installing was smooth although I’m unsure of the position I picked out for the inverter and may have to tidy up around the water system paver.
Inverter rating: 4/5
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Best Price for Best Knowledge

Solaire Connect has the best price and knowledge in SolarEdge system. Installation proses was on time and clean with no trouble. The after customer service to help connect with SolarEdge app was bit slow, took ten days since installation date to fully shown on the app.
Overall, highly recommend Solaire Connect for people who want to install SolarEdge in Perth.
Battery rating: 5/5
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Smooth operator

Answered all my questions. Smooth process. Flexible to my needs. Efficient
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Solar Battery install

We initially held back due to the price however there was a special offer on the battery Sonnen and we went with that in the end as it fitted our budget. Solaire's service was good and work was undertaken good.

Whilst we had to clean up a bit of the debris left behind was only the negative point. As to performance as it is the first day of the battery, we will wait to see the benefits, hopefully all positive.
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Great solar experience

Out of the 3 companies that i requested quotes from. James was the only person that came to my place and discussed all the options and their pros and cons. Prompt follow up with quotes and inquires. On the day of the install the team arrived on time and took the time to discuss the installation location of the inverter, that would work best for us. Team was polite and cleaned up after themselves when the job was completed. System was set up and was completely operational when they left our home. Great installation was followed with a prompt set up of my online account. Overall the whole journey was an enjoyable experience. Thanks James and the installation team.
Inverter rating: 5/5
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Highly professional, well organised with superb installer team.

Effortless Solar power journey for us - from site-visit, questions answered, detailed quote and neat, tidy installation - they made extra effort to install the inverter and cabling in such a way it feels like it's always been there. Customer service has been the best and they helped organise the grid connection and meter upgrade. We couldn't be happier.
Inverter rating: 5/5
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Smooth Process

Solaire Connect were great to deal with. Smooth process overall.
Installation was easy - they turned up on time, worked quietly and cleaned up.
Have had no problems with the system since commissioning.
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Professional and excellent service all the way through.

Contact was fast and effective. The salesperson helped us understand our needs and gave us excellent advice. Installation went smoothly, tradespersons were polite and tidy.
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Excellent Customer Service

Excellent customer service and seamless installation. The team were punctual, polite, very tidy and professional.
The team arranged everything for me and once installed, showed me the tracking app which I can use to track my solar system's production of energy.
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Excellent installation

Excellent and seamless process start to finish. No damage to roof tiles either very impressive. Supplied additional tiles in the event of and left them with very kind. Complex install of using 5 seperate sections of the roof, so as to maximize solar panel exposure very professional
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic Seller and Installer

The sales person was very supportive and explained the various options for me without applying any pressure to buy. When it came to the installation the company used a sub contractor who was very professional throughout the installation process and then monitored the system after installation and came back and made some alterations that improved the performance of the system. They ensured the grid connection efficiency after the install, I am very happy overall with the process to date.
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Quality Product, Friendly, Efficient Installers

Helpful information & good quote from Brad during the initial information gathering for my Solar Battery. Installers were on time, went about the installation quickly & efficiently and left the job nice & clean afterwards. Set up & Grid connection was done at the same time. Set up the app registration and can now watch the actual power savings in real time on phone or website channelling excess power to my battery [instead of the grid], to be used later.
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Thorough, efficient and responsive.

Responded to countless questions and produced multiple quotes for me.

Ended up paying $500-1000 more than other quotes but was happy given the quality and reputation of the company.

Installation took about 4 hours by about 10 people who showed up.
Panel rating: 5/5
Inverter rating: 5/5
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Great service and very informative with all options

They were early for the initial appt, advised they would provide all of the costs and a bunch of supporting information to help me choose the system for us. I felt comfortable that we made an informed decision. They very clear on the process which all turned out to be spot on and with no pressure (and super friendly).
Installers had horrible weather on the day but managed the install really well around the weather.
We made the decision to go with Solaire Connect, but a friend mentioned "do you want me to recommend our Solar installer, they were great and we had also recommended them to a mutual friend" .... this turned out to also be Solaire Connect.
As part of our install, we also got an EV charger installed with them.
Very happy all round and if you are also looking for an EV charger, talk to them
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Seamless process

We reviewed 3 quotes and settled on Solaire. The solar edge product was a real game changer. We were impressed with Brad the salesperson and the process from signing up was very quick and seamless. Installers were efficient, friendly and professional. The job was done in half a day. We are impressed already with how much power we are saving and haven’t had our first bill yet.
Inverter rating: 5/5
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Looking Ahead

Sales and quoting done professionally and vert informative. The installers were punctual, tidy and helpful. Customer service could be improved with communication between sales and admin.
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Great service thanks Solar Quotes!!

Kevin from Solaire was very efficient. The team that installed the unit were on time, very pleasant and very clean tradesmen.I couldn’t have asked for more!
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Original Review on 01-08-2023:

Quality solar system, quality installers but still not connected to grid by Western Power

Sales person put together exactly what I requested then up graded solar panels saving me $700.00.
Installation team were quality trades without damage. Customer service by Solar Connect were quick to organize install and send payment request but at 12 days after install still not connected to grid by Western Power. Not impressed! Solaire Connect realized my disappointment, so said only pay half until connected to the grid Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 3/5

10 months later we asked Dorothy : "Are you happy with the performance of your system so far?"

I guess so. Pity Western Power didn't give a better rebate. But ultimately I will be in front.
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Stress Free Solar

Our solar installation with Solaire was very smooth and trouble free.
Solaire did everything they said they would and were very professional during the installation.
Panel rating: 4/5
Inverter rating: 4/5
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Sonnen and Solaire connect, great combo!

After much research on solar batteries, quotes and confusion, we decided to go with Solaire Connect. Alex was on the ball right from the start and anytime we had a question, he would call. (There were many questions and many calls)
After asking what panels etc we had, and what we were wanting the battery to, he recommended the Sonnen Evo battery. We wanted the battery to charge whilst there is a grid outage and for it to also have black start so it was zombie apocalypse proof. In a grid outage, the battery still runs our fridge and freezer, all lights, family room TV and power points for phones, our internet router so we still have Internet and our PCs should we need them.
Price was very competitive and included everything with no hidden costs from start to finish. Alex even arranged the installer to come out to our house before installation day so we could work out exactly where we wanted it installed.
Daniel installed the battery and he was super helpful with all our questions, professional and the install work was brilliant. He even rewired our rear electric roller shutter so it would work in case of a grid outage as a favor. Daniel helped install the app and explained how it worked and even simulated a grid outage so we could test everything (including internet) was working before he left as we were wanting to be sure everything was how we wanted it.
Battery is brilliant, does everything we wanted, easy to use and unless it’s raining and no sun, we are able to live with using solar and battery energy only and not using the grid at all including through the night.
Alex called a few days after the install to make sure we were happy with everything and to check if we had any further questions which shows the level of customer service.
I could not recommend these boys more highly.
Inverter rating: 5/5
Battery rating: 5/5
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Highly recommended

We had Solaire Connect install a 13kw solar system and could not be happier. It has been installed for a week now and I can already see via the Solar Edge app that 67% of our consumption has been via the solar system and it is autumn. The process from providing the quote to installation has been seamless. I found Kev explained the solar system to me in away I could understand, explaining why they would recommend SolarEdge, the quote was easy to read and understand. The team that came to install were punctual and professional and everything is working as expected
Panel rating: 5/5
Inverter rating: 5/5
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installers experienced

How was the sales/quoting process? Straight to the point and informative.
How did the installation go? Polite? Tidy? Punctual? Installation seemed to go well. could not speak highly enough of the two men that did the installation.

Grid connection so easy.
Also had a consumption meter installed .
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Good installation but expensive

The installation was very good. So far, the system is working fine. The setup was very clean.
Inverter rating: 4/5
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Original Review on 02-06-2023:

Disappointing end result

Already having a 5kw system that worked well, we wanted to expand the panels and install a battery to eliminate power bills as much as reasonably possible. The end result was the power generation is now great, the effectiveness of a very expensive 10kw Sonnen battery is dismal at best. The battery can supply only 4-6 hours of whole of house power, without using auxiliary units (IE: A/C, kettle etc) Given that the battery cost is $14K, it's ability to provide value for money does not exist, as it will require around 20+ years to pay for itself. This is a fact I was not aware of was anticipating it to be able to provide power for longer to the house once the sun goes down. It charges well and quickly from and efficiently place solar panels that capitalize well on our orientation, but the battery's ability to provide after sunset is very limited.
I would have thought Solairre would have pointed out these limitations of the battery in our situation given they had a years worth of power bills, were fimiar with our current system working well, and should have been able to equate what we could reasonably expect from the battery. A larger battery option should have been recommended and supplied.
After installation was completed and a few days of operation was experienced with full sun days, we asked the salesperson to quote a bigger battery as we are sure the power generation is easily able to supply, to date we have not heard back from him.
We will experience longer hours of generated power over the summer months of course, but the battery's ability to supply the house will not change.
Are we disappointed with the installation? Yes, because the cost of the battery does not come close to representing any value for money whatsoever, however the new panels are working well. Original ratings

Panel rating: 4/5
Inverter rating: 4/5
Battery rating: 1/5

Value for money: 1/5
Quality of System: 3/5
Installation: 5/5
Customer Service: 3/5

10 months later we asked Simon: "Are you happy with the performance of your system so far?"

Our system is now 8.85 KW 31 panels positioned to capture maximum sunlight hours.
We are 60kw per day sometimes so a 10kw battery has to be used to its maximum advantage in the evening
During the spring and autumn months with no heating or A/C required, we're running around 98% independence and around 50% in winter.
In the throws of 40°C + days the sun hours need to be utilized to keep the house cool and then turned off for the evening until required for sleeping. In winter the same process is required to keep the house warm.
Overall, a great yet more expensive than most battery that will pay for itself withing 7 or so years.
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Original Review on 24-05-2023:

Installation exceeded expectations

The sales process was brief on detail but sufficient to proceed.
Approvals with Supply Authority and Supply Retailer handled expeditiously.
Installation went very well and deserved high praise. A job well done for one person.
Some unresolved reservations about the regulations adopted by the Supply Authority in terms of Volt-Var functionality versus the affect on my PV system’s initial output.
output Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 4/5

10 months later we asked Al: "Are you happy with the performance of your system so far?"

Performance of system has been above expectations however Supply Authority has been disappointing.
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Solaire did a great job

I have just had a 8.25kw SolarEdge 3 phase system installed with Longi 440w panels.
So far I could not be happier. On a cloud free day I can run my pool pump and air condition the whole house with solar. It will be interesting to see what it does in the winter. We now have an electric car and in hindsight it may have been better to get a larger system to be able to cover air conditioning and charging the car.
I have a cement tile roof and always put off getting solar panels because my tiles are not made anymore and were hard to source from salvage yards. The team from Solaire did a great job and hardly broke any tiles. The Solaredge app is fantastic. I can see at any time how much power I am using and how much is coming from the solar panels and the grid.
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High quality system - excellent install

Excellent install, really neat and tidy.
Staff that did the install really professional and friendly,

Whilst this system was the most expensive quote I received, the value for the higher grade equipment is there.
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Original Review on 02-04-2023:

Excellent advice and installation

The quoting process was easy, Alex showed up on time and new his product inside out, including the offer of a heat pump. Also he explained how the system worked in part shade and how the Trina S panels compensated.
The installation itself had no problems (gabled tin roof, part skillion) and the installers arrived on time, were friendly, polite and willing to help, asking questions before proceeding with each detail. They were neat and tidy and did everything required to connect to the grid. Also they didn’t install the isolation switch on the roof but out of the weather next to the inverter. There was very little input from us - we only provided an old bill.
I highly recommend Solaire Connect and would use them again without hesitation. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Simon: "Are you happy with the performance of your system so far?"

Yes system meets my expectations though I never see more than 4.9kW from the pre-inverted 6.6kW system. My centrally ducted aircon draws 7-8 kW on a hot day so doesn't completely cover, but good enough.

Next time I will install a 3 phase 10 to 12 kW system, with a (Tesla) battery, to cover all our power needs and to be as sustainable as possible.
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Happy Customer!

Very smooth process from the quote to the installation. Solar System up and running smoothly. The App is great for tracking.
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Original Review on 04-03-2023:

Very happy

Great Team, arrived at the time they said and worked tirelessly all day to have a big solar and battery install with my Tesla Wall charger added in as well. Cleaned up well and ran me through how it all worked. Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 4/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Ian: "Are you happy with the performance of your system so far?"

Yes once we got the set-up right and the backup circuits set it has performed beautifully.
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Quick and easy solar installation

Kevan from Solaire was fantastic. Explained the pros and cons and made the installation process a breeze. Highly recommend.
Inverter rating: 5/5
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Professional sales person and installers

Salesperson was very professional and was happy to answer my questions. Installation went well. Customer Service has been good.
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Smooth process, great system, honesty all the way through

Very pleased with Solaire - they had a competent and knowledgeable sales person who talked me through why there offering was superior. It was an efficient and expertly-achieved installation process and the follow up service has been beyond reproach. Would highly recommend to anyone, everyone at every level seems honest, thorough-going and happy to help.
Inverter rating: 5/5
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Attention to detail

The sales/quoting process required some perseverance to get beyond sales pitch so that i had sufficient understanding to be comfortable with a choice. But it was appreciated that an on-site discussion was provided without question which set this company apart from others.
the installation was great - punctual, polite, neat.
The grid connection was quick and works perfectly well.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 02-01-2023:

A Great System

Communication was excellent, and the installer turned up when arranged. Though I feel he did an excellent job, he was there part of the day with one colleague and on his own for much of the day (being double story, I was told part of the reason for the extra cost was the need for a third person). I felt sorry for him, working from early morning to after 6pm without a break to get the job done. Apparently some installers called in sick and could not be replaced. The system works very well, though I’m still waiting for them to return to set the system time zone correctly so I can monitor output in real time through the SMA website. The sales rep was excellent, politely answering the numerous questions I had (from the Solar Quotes website). They were also more than happy to take on board a suggestion I passed on from another company (to optimise some panels due to shade).
I decided to go with SolaireConnect as they had the SMA inverter, panels I liked (Trina S+), and they were the only company I spoke to (5, three over the phone and two reps in person) who could say which rack system they were using, one that was also recommended by Solar Quotes. I also felt their pricing was competitive. I was rather surprised that 2 companies recommended from Solar quotes gave me quotes over the phone without offering a site inspection. The first thing SolaireConnect did was to organise a visit in person, something I would see as essential for an accurate assessment. I am very happy with the outcome, and the system so far works flawlessly. I would not hesitate to recommend them to friends and family. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Richard: "Are you happy with the performance of your system so far?"

10 months on and system has met expectations, performing, as far as I can tell, flawlessly. The SMA converter is silent and just does its job without fuss, and production is the same as it was on install, according to the SMA app. When the app stopped responding a few months ago due to an update, the installers were very quick to contact SMA who rectified the problem, even though the app had nothing to do with the installers, SolaireConnect. Great service and a very happy customer. It pays not to go for the cheapest components in the long run.
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Fantastic customer service and high quality produtcs

The quoting process was excellent with all my needs being met and all my queries being answered clearly with detailed explanations. The sales consultant was very friendly and very professional in his manner of communication. I was so impressed with the level of service and the quality of the products the company offer, I even referred my parents in purchasing a system.
Inverter rating: 5/5
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An incentive was offered by Solaire Connect for this review. Learn more here.

Great Solar Experience with Solaire Connect

I'm very happy with my dealings with Solaire Connect and the performance of the SolarEdge/JA Solar system they recommended and installed.

The quoting process was insightful. Kev came across less of a salesperson and more of an engineer who understands the industry. He listened to what I wanted out of a system - reliablility, quality, flexibility/future proofing - and the proposed system met my requirements.

The installation went seamlessly. They communicated in advance what would be happening and when it would happen, and I'm happy to say everything progressed as expected. The installers were punctual and cleaned up after themselves. They organised all of the grid connection and dealings with the energy retailer.

I would definitely recommend Solaire Connect.
Inverter rating: 5/5
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Great system working well.

The quotation process was very informative. The instillation was prompt and friendly and uneventful resulting in a great system that meets all my expectations.
Inverter rating: 5/5
Battery rating: 5/5
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Good service

The sales/quoting process was very good, clear and was not at all pushy. The salesperson followed up any enquires promptly. We appreciated that there was no pressure at all but a willingness to provide information.
The installation had to be delayed due to storms but the installers still turned up to check things out and let us know what was going on. They arrived promptly on the new installation date and did a very tidy job.
Through the whole process we were given information on what the process was and what we could expect to have happen.
We are very pleased with the service provided by the salesperson, the company as a whole and the solar system.
Panel rating: 5/5
Inverter rating: 5/5
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Great competitive pricing

It was great that the company came to the house for our initial consult, not over the phone like the big Australia-wide chain companies.
Pricing was a bit more competitive with good product comparison to the larger companies.
They gave us time and space to make our decision not bombarding us with follow-up calls and emails trying to compete for our business.
Installation was faultless. Just waiting on Western Power to upgrade our meter.
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The three P’s

P.1 Sales process Professional non pushy no sale jargon, good technical knowledge of product, listened to our thoughts and requirements, recommended a system that would satisfy our wants.

P.2 Installers Punctual very polite and efficient, a job well done.

P.3 customer service Proficient, everything that they said would happen during execution happened on time, no delays.
Panel rating: 5/5
Inverter rating: 5/5
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Quality System

Quality hardware, latest products. Handled all requirements quickly and efficiently. Good install, clean and efficient.
Inverter rating: 5/5
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Original Review on 15-11-2022:

Great experience

Knowlegable and very helpful sales person. Great follow up and prep by company. Very helpful and flexible installation guys. And in the end the system works perfectly! I should have done this years ago! Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Steve: "Are you happy with the performance of your system so far?"

Yes - wish I’d installed it years earlier!
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All good so far

Solaire Connect installed our solar system about 3 weeks ago. They were very easy to deal with from the start - I could schedule my own quote cost via an online system and their rep arrived promptly. He looked over the location and took plenty of photos of things that he thought might be problematic so that he could discuss with his electricians. We made several requests for changes after the quote was received, including a switchboard upgrade, and all were dealt with quickly and easily.

The team arrived exactly when we were told they would and completed the job far quicker than I had expected. The installer talked me through the system after installation. Since installation, the system has been working perfectly.

Overall we were very happy with the process.
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Original Review on 10-11-2022:

Difficult roof but no problem

We have a difficult roof layout & other companies weren’t prepared to quote. Justin at Solar Connect was extremely proactive & quickly agreed with his installer that it was possible.
The install was carried out yesterday in a professional/efficient manner & the system is working well.
The admin backup has also been seamless.
I have no hesitation in recommending Solar Connect to anyone in the market for solar panels Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Terry: "Are you happy with the performance of your system so far?"

System is still working well. I would like to have had more panels but the roof layout didn’t allow for this.
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Original Review on 07-11-2022:

All as promised - adding a battery to our pre-existing solar panels and inverters

The process of choosing a battery was a consultation rather than a sales pitch. Everyone I have been dealing with in the in the company have been prompt and professional. The system was only off line for two hours while the battery was installed. Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Greg: "Are you happy with the performance of your system so far?"

Yes! Despite being a sort of hybrid system of Fronius, Enphase and Redback over a series of three staged installations it all plays together very well. The solar panels and inverters have paid for themselves in savings and the battery is the exotic icing on the cake.
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Quality installation after receiving realistic advice and quotation

Quotation

I initially received four quotations from local suppliers in Perth.
13Kw of panels, 10Kw inverter.

Three quotations - for differing panel and inverter combinations - were very similar in price ranging from $12,000 to $ 13,000. One was for $20,000+ for what would be considered as “entry level” equipment on your webpage. The salesman’s previous occupation may have been a secondhand car salesman as his eyes opened when he saw a Mercedes in the garage.

Using your checklist as a base, I asked each salesman a set of questions, Kev at Solaire Connect delivered the best performance, including what not to do or buy for my first solar installation.
Post receiving a written quotation, Solaire Connect responded to my many queries in writing and with follow up phone calls when necessary.

Their quotation was very professional and addressed everything I needed to know including the current WA Government “limitations” on electricity generation export limits into the grid.

Installation

The arrival of a very large scissor lift before the install team set the scene for the install.

The team leader briefed me on what would happen, and the team got to work.

Very business-like, courteous, and basically “got on with the job”.

I have some experience in supervising and managing tradesmen and I watched them all closely - these guys were competent.

All were happy to answer my questions as the installation progressed.

There were a few practical installation issues with the design of the house which were discussed and dealt with before they acted.

Summary

I would have no trouble recommending this company in Perth.

The reason I did not select five stars for the “value for money” is too early to make that assessment, particularly as in Perth we are limited to 1.5 Kwh export regime.
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Original Review on 13-10-2022:

Helpful Friendly and Efficent

We were bombarded with information about solar installation on the internet and other companies sent reams of data but Solaire Connect took the time to come out answered all our follow up questions patiently even though I'm sure we repeated ourselves. Once we signed with them installation occurred much sooner than expected and was done efficiently and they took care of all the interaction with the Electricity Authority. During installation they discovered that there was a more effective way of placing the panels on the roof which meant that we paid less than was quoted. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Donna: "Are you happy with the performance of your system so far?"

We have been extremely satisfied with the system and the service we have receive.
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SolarEdge Inverter and REC Twin Peak 5 panels

After obtaining 3 quotes for a system through solarquotes along with many more not through solarquotes I decided to proceed with a system through Solaire Connect who was 1 of the 3 companies that Solarquotes put me in touch with.

Alex from Solaire Connect handled the quoting process really well providing and explaining the different product options, panel layout and was easy to contact either via phone or email with any questions we had.

Once I narrowed down the type of system we arranged for a site visit to ensure the system would suit our needs and placement of inverter and panels would work out as planned.

A few days prior to installation there was a problem with sourcing the panels we initially agreed on, Alex presented us with two other options and install proceeded as planned.

Installation was completed within the day and was neat and tidy, system was commissioned and working that day as grid connection was handled by Solaire Connect.
The following day I received a link for the solar edge app for consumption and production monitoring.

Overall customer service from Solaire Connect has been great, the quoting and sales process was informative and not pushy with good follow up. Grid connection, state government rebate etc was handled by them as part of the service.

Many other companies quoted on cheaper systems but didn’t take the time to explain features and benefits of the products they were quoting on. Being in sales myself I appreciated this approach and wanted to deal with someone who took the time to understand customer needs and provide a solution to suit.

In the end we proceeded with a SolarEdge 3 phase inverter, 16 x REC TP5 400W panels, consumption meter and black racking and mounting hardware. The finished install looks great and now to look forward to the energy savings the system will provide us with.
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