Solahart Illawarra Reviews
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About
From: https://www.illawarramercury.com.au/story/7421855/shining-new-light-on-renewables/
Natacha and her team, based in the heart of Wollongong, are determined to create value for their customers through personalised solar panel packages, standing by their products through their life on clients' homes and a local interest in the community.
It's a little known fact that Solahart has been Australia's solar pioneer for over 65 years, installing more than a million solar water heaters worldwide, and over 600,000 solar power panels in Australia and are here to support the nation as they embrace a smarter, cleaner and greener energy future.
"Solahart is an Australian brand, and only employs local teams familiar with the Illawarra community. With solar, the product is only as good as the installation, poor workmanship on the setup can affect the performance of the system by up to 80 per cent," Natacha said.
"Most people are not aware that many solar companies don't know their installers, their care ends when the install begins, at Solahart, we have a brand to protect and that means everything to us.
"I want our customers to know their journey starts and carries on with us for the 25 years their solar lives on their roof and produces electricity for their home. The industry has raised the warranty and customers can opt to cover their entire system with a 25-year warranty."
Like their customer June Hu has said, his only selection criteria is choosing a solar company who has been established longer than the warranty it offers. "Solahart fits the requirements and even better, Solahart Illawarra is a local company! It feels really safe when you know there are real people looking after you."
A lot of the solar companies installing in the Illawarra region do not have offices or installation teams locally or have just entered the industry. "We are local and customers can call, email or pop in for a chat any time, if you have any enquiries about solar power, solar hot water, battery storage and home energy management technology, we are here to help," explains Natacha.
"Solahart Wollongong's focus is on building relationships and provision of excellent customer service, we have partnered with a number of local community organisations and assisted them in accessing government grants, further enhancing the value and personal touch Solahart brings to our clients."
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Solahart Illawarra Reviews (13)
Show Most Recent reviews from All time
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 4
- 4 star 8
- 3 star 0
- 2 star 1
- 1 star 0
12 December 2023
25 August 2023
Original Review on 29-09-2022:
Solahart were great. Could benefit from better communications with all parties though
The sales process was great, came and quoted within a week. Maybe a little bit pushy, but when I was unsure of something they supplied the information, and they went above and beyond to share their knowledge. Also, when I was unhappy with a particular aspect, they fixed it immediately, no argument.Solahart had contractors install the system. They came weeks ahead of schedule when there was an unexpected sunny day. They were awesome, polite, respectful, efficient, even tidied up after themselves.
Customer service was good except the communication between all parties could have been better.
When I pushed to have them come out to turn the system on and set up my app after my energy provider upgraded by smart meter (instead of following the instructions I received in an email), they complied the very same day of my request.
I had my solar up and running within weeks of getting the ball rolling. Outstanding!
11 months later we asked Joanne: "Are you happy with the performance of your system so far?"
The system from Solarhart is great. I have had no faults so far. However, I find when I need information people aren't so interested in getting back to me as when I was shopping for an installer. There were some mistakes made that if I hadn't been right onto them I would have really missed out on some benefits. I have questions about the app, and when my tariff changes how to alter the app to reflect the changes, things like that, and it's like pulling teeth. In saying that, the electricians they used are really responsive to any queries e.g. I had a problem with my aerial after they left, and when I asked if it was anything they may have disturbed, they were right back out here checking (it wasn't them). Those guys are called Hott Electrics.Pretty disappointed with the feed in tariffs, but we are very good at making the most of the daylight hours. The app helps a lot, so thank you for pushing me to spend the extra $300, so worthwhile.
04 June 2023
Quality installation by great tradespeople
salesperson / consultant from Solahart explained everything about solar from start to finish and why. the others went the hard sell and ‘just get the biggest’ set up.Solahart kept us informed leading up to installation & conducted a site inspection to answer my questions about install details.
the Electricians that did the install were the best..!
punctual, and firstly explaining what their plan was, to neat and tidy work (our home had some challenging cable routing) and even post-install info explaining everything. nothing was an issue. absolute professionals.
very happy we went with Solahart.
Panel rating: 5/5
Inverter rating: 5/5
07 May 2023
Original Review on 11-07-2022:
Good installation under difficulties
Great installation crew who worked safely and efficiently under difficult conditions (wind).10 months later we asked Curtis: "Are you happy with the performance of your system so far?"
All good to now. More power generated than used. May consider battery later29 April 2023
Research what you are getting
I chose Solahart because they seemed to have good reviews and recommendations. I thought the Solahart hot water system would go well with the 10 kW solar system as my property does not have room for a heat pump hot water tank.I had talked with the salesman about my long term plan to get an EV and 2 way charger for V2H and I assumed the system he sold me would work for that.
I have had several issues with this company and their products and installation:-
1 poor communication with keeping me informed about when and who. I thought the salesperson would be my contact through the installation process but there was confusing email messages and no handover nor clear advice about dates.
2 I find out 5 months after installation that the Goodwe inverter installed is not compatible with a battery at all.
3 I paid for a consumption monitor but they forgot about it during installation and took 3 months to get one and put it in.
4 the routing for the hot water is too long and done the easiest way not the best way. It takes a full 2 minutes and 20 litres of water to get hot water at the kitchen tap.
5 the Solahart hot water system I was told by the salesman would only require minimal electric boost and only in winter. The consumption meter tells me that it uses up to 8kWh a day on cloudy days even in spring and still uses some electric boost on sunny days. It seems that it needed to be installed with a more optimal northerly aspect.
Although the company has begun discussing these issues with me, I cannot recommend this company.
Inverter rating: 2/5
02 April 2023
Great service
Informative, listened to my requirements, answered all my questions, great installersInverter rating: 4/5
15 November 2022
Fast, professional installation and service
The sales representative from Solahart Illawarra attended in person and walked us through the process with exact costing and printouts of potential savings. It was his presentation that sold us the product.Inverter rating: 5/5
13 October 2022
So far happy
Installers flexible , competent and seemed informed . Very easy to interact with.16 September 2022
Overall a good experience despite some issues with the quote
The system initially quoted could not be installed due to the nature of the house. Whilst this was disappointing, Natacha and the team at Solahart Wollongong have been nothing but friendly and helpful and were able to offer a suitable alternate solution. The installation team were very professional, and the work was carried out to a high standard. I have no issues recommending them to anyone looking for a solar system in the Wollongong region.Panel rating: 5/5
Inverter rating: 5/5
24 August 2022
Excellent Install. Need to improve communication prior
The Sales and quoting process was excellent and efficient. The installers were punctual and very quick.My only gripe is that I would have liked more proactive communication about when the install changed dates. Weather meant that install dates had shifted, but I had to call them to confirm, rather than being contacted pro-actively. It's a small thing, but given that I wanted to be home when the install took place, I had to schedule work activities around the install. Pro active comms is literally the only thing stopping a full 5 stars across the board.
Panel rating: 5/5
01 December 2021
Check panels before install.
Customer service was good although had one issue where they had supplied an inferior panel that was quoted. The only way I noticed was the fact that it rained so they stored the panels in my garage until the weather cleared up and when I checked the manufacture sticker I realised if was the wrong panels. If they installed it that day there would be no way of knowing they installed a cheaper product. When I let them know they did switch out the panels to the ones on the quote. Installers were very polite and did a good job from what I can tell.25 November 2021
Thanks for quotes
Solhart have been helpful as per reviews and recommendations. System installed and working away happily despite the constant rain! Grateful for advice and after sales supportPanel rating: 4/5
Inverter rating: 4/5
11 November 2021
Great team and service
Nat and the team at Solahart Wollongong have been so helpful throughout each step during our solar installation. They go above and beyond to make sure the customer is informed and are getting the products they want. Special thank you to Nat, I gave her a difficult time because I was a specific with what I wanted, but she produced the goods and communicated with me every step of the way. The boys who installed were extremely professional and tidy. I could see that they took pride in their workmanship.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Solahart, reliable and professional
From the quote with David to booking with Charmain, andnstallation with Cooper and Dan everything was handled
promptly and professionally.
I highly recommend Solahart they have been around for 70 years
and are reliable and when you spend this kind of money that's
what you want. Thanks
Panel rating: 5/5
Inverter rating: 5/5