Signature Solar Pty Ltd

Signature Solar Pty Ltd Reviews

4.9

Based on 44 ratings

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About


Signature Solar has been providing high quality solar power, solar water heating, and solar pool heating in Sydney since 2009.

We are a small operator with a focus on providing tailored solutions that achieve the best outcome for your goals.

Whether it be solar panels for electricity, solar hot water, or pool heating, our aim is to provide solutions that are in the best interests of you, our customer.

Based in Sydney’s Hills District, we provide solar services in the Sydney metro region and have also completed installations as far as Newcastle and the Blue Mountains.

We are fully licensed and insured.

Panels, inverter, battery and EV charger brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Signature Solar Pty Ltd Reviews (44)

Show Most Recent reviews from All time

Average Scores

4.6/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

5.0/5

Customer Service

  • 5 star 28
  • 4 star 16
  • 3 star 0
  • 2 star 0
  • 1 star 0

a good experince buying solar

The process of the purchase was straightforward. The installation went exactly as planned and the customer service before, during and after was terrific
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Original Review on 20-06-2023:

Professional and Polite Installer

The entire process was fine. The installer was professional, polite and patient. The installation was quick. The installer continues to speak with me as needed. The only issue I have is with the sungrow meter which is not providing the right information to the app, however this is not the installer's fault. Original ratings

Panel rating: 5/5
Inverter rating: 3/5

Value for money: 4/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

10 months later we asked Frank: "Are you happy with the performance of your system so far?"

Yes, with the exception of the invertor reporting issue, the system is fine. I also have regular contact with the installer who helps out with the app. I continue to refer him on to others. He was great.
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Great customer service

The sales person was patient and answered all my questions. Gave unbiased opinions and helped me make an informed decision without pressure.
Inverter rating: 5/5
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Original Review on 13-10-2022:

Highly recommend especially if connection is to a non-standard residence

Andrew provided excellent attention to detail in identification of a technical connection issue due to distance from house to connect with the grid and the size of the existing connection and small line size. Found and discussed options to overcome and consulted with Endeavour to ensure proposal met its requirements. Arranged connection to the grid and resolved a number of site specific issues. The connection issue had not been identified by 3 others providing quotes. Of the 4 parties from whom quotes were sought 2 declined to attend site unless contract signed and deposit paid based on off-site assessment only.
Andrew offered and quoted a range of product options and we were able to look at pros and cons.
Signature was not the cheapest, on like for like basis, but provided excellent service and a high degree of confidence.
Installation was punctual, polite - tidy and again installer worked constructively to resolve some site problems that arose and identified potential problems with existing wiring on the property that were observed during installation.
Highly recommend. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Kerry: "Are you happy with the performance of your system so far?"

System has performed to expectations

Only problem is with AGL as supplier and offtake purchaser of power. Despite all documentation being submitted in October 2022 and constant calls to AGL as well as complaints to Ombudsman AGL has still not managed to correctly bill me. AGL has not been able to arrange for meter to work to connect to AGL's billings even though the meter has according to AGL (another section) been reconfigured since April 2023. AGL cannot tell me when will be corrected and matter still with the Ombudsman for ongoing investigation. Complaint to Ombudsman arose when AGL issued a disconnection notice DESPITE having previously assured me on several occasions (1) not to pay the incorrect bill and (2) there would be no disconnection action or any penalty for non-payment.

So far have issued disconnection notice, applied late payment charge and removed my discount - Lessons
(1) Keep detailed records of contact and discussions, confirm discussions in writing, where possible obtain name or Employee number of person contacted and each one transferred to.
(2) Keep following up.
(3) Put in formal complaint to Ombudsman and supply all records of calls and conversations.
(4) GOOD LUCK

PLEASE NOTE my problems have nothing to do with the solar system or installer - they have been great and assisted in follow up with AGL - This is entirely an AGL issue.
(3) After reasonable time to correct complain to the Ombudsman and supply cipies
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Fantastic, Patient and Extremely pleasant to deal with

Andrew was really down to earth and friendly to deal with. Thoroughly explained the key intricacies of Solar that i needed to know, made an appropriate reccommendation for my needs and helped me select the most value for money installation setup.

The installation went smoothly and they were very considerate and careful considering i had terracotta roof tiles that are more delicate to work with

Dont compare them with bottom of barrel systems and installers who promise warranties that last longer than their companies. Signature solar helped me understand the differences between different brands and panel types, from budget all the way to premium end (both panels and inverters) and are trustworthy to deal with, knowing they will be around if you need after sales support

10/10 will give Signature Solar a call for my next install.
Inverter rating: 5/5
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Very happy with the result

The installers were on time, friendly and hard working. Andrew solved any problems immediately and with a minimum of fuss.
Inverter rating: 4/5
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Outstanding Service

I received several quotes and visits from installers and my experience with Signature Solar was exemplary. Well priced, professional manner, honest advice and attentive every step of the way. You could not ask for a better trades experience with a business. Most importantly gave excellent after sales support and advice when having issues with the energy company which were not even their problem. Andrew and the team were truly great and I can't recommend them highly enough.
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Andrew was very helpful and patient explaining the systems the would suit my budget and power requirements

The quoting process very helpful.

Installation team were polite Punctual tidy.

Customer service to fix miner problems with a software upgrade was prompted.
Panel rating: 4/5
Inverter rating: 4/5
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Finally installed the solar!

After many years of research the current electricity prices helped us make the decision. Andrew was excellent from the moment he turned up. Climbed onto the roof and had a look, none of the other 4 operators did that. We have a shady block and a steep roof so there were quite a few considerations which added to the cost. The install crew were excellent. I’ll have them back to install our EV charger shortly.
Inverter rating: 5/5
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Great experience

Happy with the whole process. Felt that the sales person was honest and gave us a few options depending on budget. Once we decided to proceed with the quote, there was a quick turn around with the installation. Installation was faultless and the final product looks great.
Panel rating: 5/5
Inverter rating: 5/5
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Everything went exactly as presented and promised. No surprises

Quoting process was very professional
Install was on time and installers were excellent
Great customer service before during and after the install
They offered to contact grid but I did that myself.
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Came on sites, listened to our wants and delivered

Better than expected. Allour questions were answered in a timely manner.
Panel rating: 4/5
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Great Service

I found Andrew very open when offering options for quoting, tailoring the quotation to my needs. Andrew explained the quality of each brand of panel & of each brand of inverter, this made it easier to decide on our system. Andrew was very polite and all rubbish was removed as agreed. I'm very happy with our system.
Panel rating: 4/5
Inverter rating: 4/5
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All round good service

A very good process from start to finish. All people involved were helpful. Would recommend.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 09-07-2021:

Eastwood Energy

Andrew was efficient, knowledgable and honest with me at all times. I tend to ask lots of questions, which he was able to answer in all instances. Rain came into play with the installation, but thats ok we could wait. We already had a smart meter installed so the grid connection was seamless. Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Duncan: "Are you happy with the performance of your system so far?"

12 months in, I can say that the system has performed above my expectations. Most months, the bill is negligible but of course that may change at the end of the contract period and the feed in rate is reduced.
The app gave us the ability to see when we were using power and allowed us to change our habits to maximise the "free" power we get from the system.
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Excellent customer service, prompt installation

I initially spoke to Andrew for a quotation and he was very helpful and approachable throughout as I sought to make a decision on which provider to go with. He was very involved in providing the quote and then on the day of the system installation. He managed to fit us in just before Christmas, and we are really pleased both with the quality of the solar system and with the savings we are now making. I would very happily recommend Signature Solar.
Panel rating: 5/5
Inverter rating: 5/5
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Took the time to deliver a system for my needs and wants

Andrew actually took the time to assess my site online and discuss his thinking with me. He treated me with respect and pushed back WITH EXPLANATIONS when an idea I had was not advisable. He did not just treat me like a "dumb customer" and did not just quote me on a "cookie cutter" solution like the others did.

Andrews installers were good too. They were quick and efficient, and only damaged 1 tile (I was expecting FAR more!). The installation is neat and tidy and working well. They pointed out a problem with my switchboard layout and discussed my options, finally agreeing on coming back to finish the installation once my meters were replaced with the smartmeter.

Andrew and the installers also advised me on trimming trees to maximise solar production, and fixed up a couple of tiles that had come loose for me after pointing them out to me and asking if I'd like them to fix them up. I would HIGHLY recommend them.
Panel rating: 5/5
Inverter rating: 5/5
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Awesome Installer! Very satisfied

Sales / quoting process was great, Signature Solar is very attention to every details and patiently answered / explained all technical / non-technical questions to suit our needs.

Installers were very polite, organised and tidied up as they go. Arrived on time and work duration estimate given was very accurate as well.

After the installation, they organised all the connections and explained in details how the apps and wifi connectors work. Came back to check the panels and called to make sure I am satisfied with everything.

Super highly recommend Signature Solar!!!
Inverter rating: 5/5
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Faultless

Andrew and his team was brilliant. Provided everything that I wanted and was transparent and reliable.

Install was clean, neat and on time. Solar production outstanding and great after sales advice and support.
Inverter rating: 5/5
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Original Review on 05-12-2020:

11.5kWh

Andrew was very helpful and answered every question to full satisfaction.
Installation was deferred few days due to unusually heavy raining for about a week.
Andrew took care of all paperwork necessary to be connected to the grid.
If I will require another system or upgrade Signature Solar will be my preference. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Marian: "Are you happy with the performance of your system so far?"

Even better than expected.
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Original Review on 09-09-2020:

Local Knowledge

Installer offered a flexible attitude to quoting to ensure I got the most bang for my buck. He personally measured my roof and oversaw that the installation went smoothly. Installation team were experienced and tidied up nicely at the finish. Grid connection slightly delayed due to my choice to go with new retailer - better FIT and not TOU. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

11 months later we asked Brenda: "Are you happy with the performance of your system so far?"

Extremely happy with the performance.

Having the data and easily understood graphics has influenced how I use my electricity.
I am more inclined to wait for sunny weather to do laundry and to use the dishwasher in the middle of the day.
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Great experience

Andrew has been great to work with. As part of the quoting process he made the time to come out to our house, got up on the roof, and spent time answering our questions before providing a written quote. The installation process went smoothly (just got it in before Sydney went into lock down!) and Andrew worked with us to make sure we were happy with the location of the inverter and with how it all looked. When the data from the inverter did not make sense in the first week, Andrew came around promptly to look into it. We have had a hold up getting our meter changed which is frustrating but that's out of anyone's control with construction being shut down due to COVID. Overall, we are happy that we have finally installed solar.
Panel rating: 5/5
Inverter rating: 5/5
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Very good

The site visit, explanations, quoting, installation and additionally organised electrical work were all very good. The installation work was very efficient.
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Great system, no corners cut, professional install.

I was very close to go with another company until Andrew called. His professionalism and genuine attempt to design the best system for my situation got my attention. He was not the cheapest, but demonstrated the works that needed to be done with no corners cut, including grinding roof tiles to ensure my roof will remain water tight. His team of installers were professional and courteous. Andrew even came on a Sunday to configure my system to ensure my consumption metering works properly. I highly recommend Signature Solar
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 17-09-2020:

Great service and very informative.

The whole process was made very easy because of the professionalism and knowledge that was provided by Andrew.
He was punctual and answered all of our questions.
Signature Solar organised everything including the grid connection and getting our new smart meters installed. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Geoffrey: "Are you happy with the performance of your system so far?"

Very happy with performance. Wasn't cheap but will pay for itself in a couple of years.
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A Shining Light in the Shady World of Solar

From quote to installation to after-sale service, Signature Solar is one of the most professional companies I've ever dealt with, in ANY industry. Andrew, the director, is an absolute credit to a sometimes questionable industry. If you're nervous about solar, speak to Andrew - he is in a class of his own.

Of the 3 quotes we received, Andrew was the only one who would do a site inspection. (For sake of good order, it's worth noting that COVID-19 risks were pretty much non-existent in Sydney during this time). It seems that other companies that we spoke to were very happy to provide a quote remotely, and then make pricing adjustments as they deemed suitable on site, during installation, after you signed a contract! Yikes!

On the other hand, Andrew came to talk to us, discuss our needs, presented data-sheets and fact-based statements on the performance, ROI, and longevity of each of the components of the system - panels, inverters, DC optimisers. He even pulled out a ladder and jumped up on the roof himself to take a look at what the team would be working with! He set realistic expectations on outputs and expected performances. He took us through the apps that were available and showed us real-time data of another system. This was so valuable - it really brought the solar experience to life for us.

Andrew presented a quote which was in line with what we'd discussed. As it turns out, the hardest decision we had to make was in deciding what colour REC Alpha panels to go with - the standard, or the black. (We opted for the black for a few extra dollars - so glad we did as they look amazing)!

When it came time for installation, Andrew was the first person on site, followed closely by a team of installers and a team of electricians. It was a big day, but the crews completed the installation in one day, with minimal fuss. Each crew member was courteous and respectful, and an absolute pleasure to have on our property. They left our place clean and tidy (and they even removed our crusty antique TV antenna as well)!

When you think about service these days, I find I have lower expectations than I used to - mainly because we live in a digital age. Andrew EXCEEDED all of our expectations. Communication was mostly discussions - either over the phone or in person - not just a barrage of emails and or text messages. He walked the talk - from quote to install, the whole process was only a couple of weeks. There were some challenges on the day of installation - but the true measure of performance is in how the challenges are overcome. Andrew was always 100% upfront and honest with us, and he pro-actively presented solutions as issues arose - you can't ask for more than that.

I cannot recommended Signature Solar highly enough, and I cannot thank Andrew enough for delivering a tailor-made solution that is just perfect for us. Whether it's looking at our app to see how much energy our panels are producing in real-time throughout the day, or pulling into our driveway to be met by our sleek black REC Alpha panels, we are always smiling when it comes to our solar system :)
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 10-03-2020:

Professional team

Signature Solar were the most professional team hands down. Andrew was very factual with his explanation of system design and operational parameters and realistic in what can be expected from the system with regards to output and the strengths of utilising optimisers with the panels to monitor performance.
Rod and his team were first class installers and explaining how the inverter functions and interconnection with the main switchboard. Overall a very professional and customer friendly installation with Andrew following up with courtesy phone calls to check on system operation and our satisfaction. Highly recommended. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Anthony: "Are you happy with the performance of your system so far?"

The system has performed up to expectations and we have significant cost savings compared to energy costs for the previous year. Highly recommended.
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Installed as promised

Andrew is one of the best contractor to negotiate with.
He spent over two hours on his initial site visit to show me through numerous panel layouts and compare them all so I can choose the right number and layout of panels.
The final layout of panels and inverter were installed as promised and I am very happy of the work his team have done.
Inverter rating: 5/5
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Signature Solar - Excellent service

I am extremely happy with my solar panel installation performed by Andrew and his team at Signature Solar.

Right from our initial conversation, Andrew has been tremendously helpful - in making me understand the numerous options available for solar panels / inverters and which option is best suited for my house.

Andrew has been a thorough professional - very punctual and takes responsibility for his work.

I got my solar panels installed on time and it has been a great, hassle-free experience for me. The after-sales service has been exceptional as well!

I highly recommend Andrew / Signature Solar for any solar panel installations.

Thanks, Andrew!
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Thorough, efficient and courteous

We have had our first electricity bill since Signature Solar installed our 5.5kW system and, even in winter, we are in credit. We first went to Signature Solar for a quote on solar hot water to assess whether we should reserve some roof space for hot water. After assessing our needs, Andrew said that, whilst he would love to sell us solar hot water he would not do that as our usage could not justify the cost. I then discussed PV solar with him. Of the four installers we got quotes from, Andrew was the only one who actually got up on the roof and measured things out taking into account roof battens, shading etc. As well as his expertise on solar matters he understands roof structure. His quote was all inclusive, no add-ons, and competitive. The installers were efficient and courteous and mindful of the then developing Covid19 situation. His use of black roof hardware means a more visually appealing system. He organised things with our electricity supplier and helped with the monitoring software. Great to do business with and highly recommended.
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Excellent service

Explained every step friendly efficient installation with good follow up
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Quality system with great service

Signature Solar were the most professional and informative of all the people I had quote on a system. Andrew listened to our requirements and was able to tailor a solution that was best suited to us. Exceptional customer service and great advice. Highly recommend Signature Solar to anyone looking for a quality installer.
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5 stars

Very good company to deal with on all levels
Get a quote and see for you self
You won’t regret it
Excellent customer service
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Simple, easy to deal with and great Customer server

Andrew from Signature was great to deal with and always personable. The was never any pressure to sign and he was happy to answer all my questions. The installation was smooth and the guys professional and polite all the through.

Customer service has been great but I really haven't need to call them because the system is up and running.
Panel rating: 4/5
Inverter rating: 5/5
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Great job. Very good service.

Andrew was very courteous and listened well to understand our objectives. Very happy with the performance of the resulting 8.8kW system.
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Top tier supplier, would reccommend

From our first phone call Andrew was excellent to deal with, he rearranged his schedule to fit us in for a quote on the same day.
Of the 3 quotes we recieved Andrew was the only supplier to actually take the time to perform a proper site inspection and climb up on the roof to get accurate measurments, the others just relied on aerial photos from nearmap. Andrew gave us a full design of the system, including estimated monthly generation for our area, and showed us the time it would take for the system to pay for itself, taking into account our current retail electricity plan, and also some others currently available on the market.
The installers were incredibly proffessional and polite, and they were neat and tidy in their work and took all the rubbish away with them. Due to the extreme heat we have been experiencing in our area recently the installers ran out of time on the first day, but they organised a second day to come back around our schedule. They also removed and disposed of the solar pool heating for us.
Andrew organised the approvals with the distributor and retailer for us, there was absolutely nothing for us to do except enjoy our new solar system. We would absolutely reccomend Signature Solar to anyone wanting top quality product, service and support.
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Very happy with the advice provided and installation. All done professionally and as promised. Happy to recommend Signature Solar.

Quoting process and related advice all done helpfully and competently.Installation on time and very professionally done. Happy to recommend Signature Solar to any prospective purchaser.
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Signiture solar is the company you need

After 3 quote’s signiture solar was our last hope in going green, when we had the knock on our door standing behind the door was the most knowledgeable, confident, gentleman you would ever want to do a quote for you about solar panels, Andrew Lindsay is a beautiful man and gets so so excited when he educated us about his product and he only will ever use Canadian solar panels, he spent well over an hour educating us , and telling us the truth about how many panels our roof will be able to hold , as we have a small old house but we love our home just as you do your own, after the calculations had been done and how much our loan would be after our deposit and government rebate it was a opportunity one could not pass on , not at anytime did Andrew Lindsay pressure us into buying his product and within two weeks we had our signiture solar panels on our roof , and the sub contractor’s sparky’s he uses are just as knowledgeable and classy as Andrew Lindsay, signiture solar is AAA+++ company to use , and the detail of communication was impeccable, thank you so much signiture solar for installation of our solar panels but mostly the professionalism, knowledge and especially your honesty, we wish signiture solar panels our best wishes in the new year and beyond, warm regards Peter and Cass xo
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Nice work from Signature Solar

When Andrew the company director visited us I immediately liked his attitude. It's not that other installers we dealt with were bad, but Andrew impressed me by behaving naturally, not trying to push or lure me into buying, not showing off, not denigrating competitors but calmly and confidently telling about the products (panels and inverter) that he proposed to install at our place. His information and pricing corroborated well with the experience of a friend of mine who has recently installed the same products in his house.
The actual installer, Rod, was also very friendly and easy to communicate with (he even proposed to change the layout of panels slightly, adding that this is what he would have done for his own house). I thought they both were very candid with me and I could "feel" them as human beings, not like just another salesperson/tradie. It's way too early of course to review the actual performance of the installed system but I felt I could trust those people and the products they were offering.
Panel rating: 4/5
Inverter rating: 4/5
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Great consultation and installation

Andrew is very down to earth and pragmatic in his approach and recommendations. After the initial site visit quotations were received promptly and revised as needed with similar timeliness. Quality components used. Since the installation he's followed up and acted promptly on some changes needed in the inverter.

The install process was done on time and as planned. Rod and son did a great job, everything neatly finished. the place was tidied up with no rubbish left on site.

It was a great experience. Highly recommended.
Panel rating: 5/5
Inverter rating: 5/5
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Signature solar and it’s solar panels are A1 in it’s technology

Firstly I would like to say thank you to signature solar for coming out and doing our 5th and final quote because if they were going to give us prices that are at the end of the rainbow, ridiculous prices just for them to profit like the previous 4 other companies whom had given us ridiculous prices, but we were so pleasantly surprised form this extremely professional company signature solar and the young gentleman Andrew was the face behind signature solar panels, he spent 1hr of explaining Everything we needed to know but Andrew educated us in how they install their Canadian solar panels, both my husband and I looked at each other and said too Andrew were do we sign , within 2 weeks we had our signature solar panels installed by the most bubbly knowledgeable gentleman named Rod and Chris , they were so professional, and very polite and when they had finished they cleaned up after themselves and it was a very positive experience I think I ever had by trades men , the communication between signature solar was impeccable, and in about 10 day’s our energy supplier are coming out to switch our smart meter ( or program) it to allow solar tariffs to be made and delivered into the grid hence smaller power bills , once again I cannot speak highly enough and recommend signature solar, they are a classy professional company , congratulations Andrew and all the electricians you’ve got on assignment, I would also like to say thank you to you’re family for allowing you in very long hours , also Andrew if you can’t wait till Monday for a answer to a question he’s more than happy to give you a call back.
Panel rating: 5/5
Inverter rating: 5/5
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Exceptional Customer Service and Workmanship

Highly recommend Signature Solar if you value quality! The Entire process from initial discussion to installation exceeded our expectations. Andrew is an absolute pleasure to deal with going above and beyond every step of the way. He reviewed our power consumption and recommended a 6.6kw solar edge optimiser system. We appreciated his approach to "click not drill" into our new colourbond roof and organised the grid connection after the install!

His communication was seamless, delivering on his promises, providing options and updates and following up to ensure the system worked to its full potential (even weeks after it was installed).

His installation team, lead by Rod, took great pride in their work, were polite and accommodating and took time to discuss the best options to place cables and equipment that was both practical but cosmetically pleasing. Rod also gave us a call the night before (on a Sunday!!) to run through the process and finalise details.

Andrew and his teams were 100% prepared, aligned and installed a quality product that we are so grateful for....Thank you!!
Panel rating: 5/5
Inverter rating: 5/5
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Quality installer - highly recommended

Signature Solar were excellent. Andrew invested a lot his time to visit my home, assess the solution and explain the options. He worked with me as to the best solution to fit my needs and budget. His communication was excellent and my expectations on installation date were very well managed. The installation went very well. Rod has extensive experience in solar installations and took time to do a high quality installation. He had a safety focus for the team working on the roof. The team were professional and polite. There was not a scrap of mess / rubbish at the end of the job. The installation was neat and met our expectations completely. All in all, there was care shown in the outcome all the way through the job. I would recommend Signature Solar with total confidence.
Panel rating: 4/5
Inverter rating: 4/5
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Signature solar is not a large company which allows for more personal service. Andrew kept us informed throughout the process, he was even available on Sundays! I would highly recommend Signature solar to any potential customer.
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