Shoalhaven Solar Energy Solutions Reviews
About
Shoalhaven Solar Energy Solutions is a local South Coast company established by an awareness of high household energy costs and the desire to play a significant role in the quality of life for our region.
We lead to innovate and educate, always looking for new ways to link our communities to a more sustainable future. As a team, we believe in carrying the utmost standards to achieve the highest quality result for our customers. Together, our team will guide your solar journey from start to finish and beyond.
Our passion is providing quality solar energy systems so that our customers become less reliant on energy retailers saving them thousands of dollars annually. We want people to know about the benefits of using quality solar energy systems to generate clean, free energy for your future. When you choose Shoalhaven Solar, you choose a local business that will be around to support you in the years to come.
We are true experts in all things renewable energy; it's what we do!
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Shoalhaven Solar Energy Solutions Reviews (54)
Show Most Recent reviews from All time
Average Scores
4.7/5
Value for money
4.9/5
Quality of System
4.8/5
Installation
4.9/5
Customer Service
- 5 star 31
- 4 star 23
- 3 star 0
- 2 star 0
- 1 star 0
View Timeline
20 October 2024
07 May 2024
Original Review on 12-07-2023:
Good to deal with. Very responsive.
These people are busy (I can understand why - they are good) they were honest with their timeframes for delivery and were always available to update where required.System design was undertaken onsite and Darren offered me the ability to customise - the only thing I added was a consumption monitor.
Couldn't fault the suggested Jinko Neo panels on Clenergy racks and Goodwe inverter.
The install team were professional and cleaned up afterwards.
Tammy in the back office is great. If she says she will do something she does. Super responsive.
In summary, this was a good team to work with.
10 months later we asked Matt: "Are you happy with the performance of your system so far?"
It's been a year and so far no problems at all. It's been great.19 October 2023
The design of my system was perfect
As a former engineer I had a lot of questions initially and the sales guy that visited me was very informative. The team that installed the system were great and took the time to explain to me anything I asked. Any questions I had after installation were just a phone call away- very happy. Although my panel orientation is not ideal (no north facing roof space - just east and west) , it is performing very well and on good days I am making a profit with my retailer. I was a little disappointed that the smart meter install took as long as it did but that is the fault of the energy retailer. Based on my performance so far I put the payback period around 3.5 years, even better than that if energy prices rise in that time.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
19 October 2023
Great installation from start to finish.
Great face to face quote.Great installation team.
Neat & tidy installation.
Great system.
All paperwork was sent straight in for grid connection.
Inverter rating: 5/5
25 September 2023
Original Review on 29-11-2022:
Highly recommended
Only salesman who made an online visit, quote delivered same dayInstallation delayed due to rain, but all installed yesterday afternoon
Installation was quick & tidy
The staff were friendly, polite & informative
Would highly recommend this company
10 months later we asked Rae: "Are you happy with the performance of your system so far?"
The whole system is working perfectly we have got through winter with a bill of $250, a big improvement on our gas heating last year of $600. The winter bill was our first for the year. previous bills were in creditWe are extremely happy that we upgraded our solar system
14 August 2023
Quality System Installed earlier than expected
Shoalhaven Solar provided a face to face quote & clear information. They were punctual, efficient, tidy and installed a quality system for a good price - it was also installed earlier than expected. They dealt with all the changeover connection paperwork. I am loving being on Solar & run as many appliances as I can during the day.25 July 2023
Very satisfied with installation
Sales and quoting process was very well handled by Paul who was patient given we delayed for some months after his first proposal changing our minds several times. We had been through the process at a previous address which subsequently led to a full replacement of a system - both panels and inverters we were somewhat cautious.The installation was handled very professionally and certainly the site was left in a very clean state whilst they also replaced some broken tiles. Can only speak highly.
Panel rating: 5/5
Inverter rating: 5/5
06 July 2023
Great company to deal with
Great personal service from Paul and the team. Professional, hassle free installation done in a day. Thanks All.26 May 2023
Original Review on 29-07-2022:
Prompt, Reliable Service
Shoalhaven Solar made the process easy. The installers were prompt, reliable.They worked quick & efficiently. This company helped organise our grid connection .We are happy with their service
10 months later we asked Glenys: "Are you happy with the performance of your system so far?"
Yes16 March 2023
Original Review on 19-05-2022:
Good service all round. Neat job
These guys came to the house to quote and see the site (others quoted remotely using google maps). Gave great honest advise about solar and batteries. We were phoned several days before the team arrived advising of the day and time of the install. Shock they were on time did a very neat job (I am a retired electrician) cleaned up, installed the app on my phone and then gave me a run down of the system. Very polite tradesmen.10 months later we asked Ian: "Are you happy with the performance of your system so far?"
Yes, happy so far, Just got my power account from Red Energy we are $16 in credit for this quarter. Must say I was expecting a bigger credit. We do have a pool heat pump to keep the pool at 26 degrees, pool filtration and an a ducted AC.The Sungrow App could be upgraded, whoever thought orange on white was a good look obviously does not use it. I need to put glasses on to read it.
12 February 2023
Original Review on 16-04-2022:
Super solar
From the sales agent, through the office staff and finally the installation crew they were all very efficient, prompt and helpful, you could not find a better well oiled and presented company as Shoalhaven Solar. Everything was taken care of and we were very pleased with the outcome10 months later we asked Bill: "Are you happy with the performance of your system so far?"
Overall I can confirm that the system is working to expectations and we can identify the solar savings. We are currently talking with Red Energy regarding Estimates of our power readings and passing on our solar savings, we have noticed our bill has been relatively high for the last couple of quarters since installation. Prior to solar we paid a regular deposit to RedEnergy fortnightly which always had us in credit. The Red Energy agent mentioned about a lack of communication with the smart meter and the poor reflection on our quarterly bill…work in progress! and we are hoping to get a favourable outcome soon10 August 2022
Very Happy with our new Solar installation
An onsite inspection was performed the very next day. Promptly followed by a quotation. The sales rep was polite and helpful. It was a bit of a wait for the Installation, but super quick and proficient when installed.After the installation all documents where promptly supplied and our Electricity provider notified.
Inverter rating: 5/5
09 August 2022
Happy I used your service
An excellent opportunity to compare two companies (one never did respond) both with essentially identical product offerings but with a nearly $3,000 differential in price. I've not yet had the system installed but just at a quotation level it already seems well worth having come to your site... installation has yet to occur hence my rating there and customer service - customer service excellent to this point lets see how it pans out.01 June 2022
Good honest advice and quality installation
The quoting process was good as Shoalhaven solar did not try to sell me additional solar panels which the others tried to do.The price was same as others and straightforward e.g. not using cashback gimmicks
Installation is good quality and done quickly.
The only slight niggle was chasing them for an installation date, due to waiting on delivery of the Tesla battery. They could have been a little more proactive in updating me.
Battery rating: 5/5
29 December 2021
Original Review on 18-05-2021:
Happy Customer
I was impressed with the entire process from quote to installed and after sales checkup. The components were high quality as was the customer focus.8 months later we asked Greg: "Are you happy with the performance of your system so far?"
Still performing well and now in profit on the Elctricity bill
12 October 2021
Totally Professional
We received the standard three installers and asked for quotes. One didn't respond and the other two supplied quotes. We ended up choosing Shoalhaven Solar, based on pre-installation service, pricing and many other reviews. The right choice. We can give no higher praise than to say what an absolute pleasure the entire process has been.This is not our first solar/battery installation. We've been in the game for over 5 years now, so knew exactly what we wanted this time round and had a bucket load of questions at the ready. From our initial engagement with Paul, through to the installation with Darren, yes the owner of the company was actually on site working, it was a fantastic experience.
Our installation was also not your standard 6.6kw, single inverter installation. We wanted every inch of north facing roof covered in panels, micro-inverters on each panel, existing battery relocated to garage, another battery added and the inverter and gateway placed neatly out of the way inside of our garage - some 30 mtrs from the house. None of this was too hard, everything has done with aplomb and the standard of finish is something NASA would be proud of. They even ran a data cable for us for future wi-fi networking while they were at it. This is what service is/was/should always be like. Thank you!!
As for the system's performance, we could not be happier. One month in and no grid draw down. Easily keeps pace with our consumption, even on totally overcast days. On a normal day we can expect a surplus of 25-30kw/h flowing into the grid, and that's with export limiting. We are now totally self-sufficient, which was our objective. Thank you to Darren, Paul, Stewey and all the Shoalhaven Solar team. Absolutely Recommended !!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
07 October 2021
Very good service from the start to the handover.
The quoting process, installation and connection to the grid went perfectly well.Panel rating: 5/5
Inverter rating: 5/5
07 September 2021
A great installer
The quoting and sales was a smooth and helpful experience. My requirements were discussed and expectations met.The installers arrived on the dot of the agreed date and time. I was expecting a delay as rain had occurred earlier in the week. They were also helpful in explaining what the processes were, cleaned up after the installation and were friendly.
After installation, the electrician took the time to set up the monitoring system. Dealing with the electricity supplier was all done by Shoalhaven Solar.
It was a pleasure dealing with this company.
24 August 2021
Just great to deal with
The sales process was smooth factual.Google maps did not have an aerial view of our property as it is 2 years old. The salesman loaded his own data and showed us a picture of the planned instal areas. Competition asked us to do measures hmm.
Installation took one day to complete.
Pricing was competitive.
No worries or issues.
Panel rating: 5/5
Inverter rating: 5/5
23 August 2021
Great service, easy to deal with and professional
The overall experience with Shoalhaven Solar was fantastic. Our sales rep Paul came out to look at the house and understand our needs. He was responsive and accommodating. The team on the day of installation did a great job - Professional, friendly, considerate and tidy.Panel rating: 5/5
Inverter rating: 5/5
11 August 2021
Original Review on 21-12-2020:
Good quality product and installation
every thing was smooth , from original quote, took about 4-5 weeks to installation , 1 day to install, 1 little problem which was rectified in a few days , overall very pleased with process. would recommend.8 months later we asked Paul: "Are you happy with the performance of your system so far?"
so far so good07 July 2021
Shoalhaven Solar - professional and courteous.
Great outfit. We wanted a good quality solar set up and went with the Q Cells and Fronius inverter for a 6.6kW package. They quoted promptly, turned up on the day they scheduled and installed the system without any dramas. I found the installers to be polite knowledgeable and friendly. The set-up is tidy and professional. They connected the inverter to our WiFi, showed me the smartphone app and I was able to monitor our system immediately. The smart power meter was installed about three weeks later - organised by them.Inverter rating: 5/5
24 May 2021
Professional business
Prompt initial contactProfessional presentation
Clear communication
Quality installation
Happy customer
30 April 2021
Karen
I highly recommend Shoalhaven Solar. They were prompt and easy to deal with. They were able to answer any questions that I had as well as giving me information on a variety of things that I needed to know. They provided a excellent service that meant that I didn’t have to deal with any other companies. They did the lot. The installation went smoothlyPanel rating: 5/5
Inverter rating: 5/5
16 February 2021
Excellent work - a job well done.
Paul came out for a site visit to quote and all our questions were answered satisfactorily. [Unlike the other companies who just used a satellite photo and sent an email - one did phone for more details at least].They were busy so we had to wait two months for installation but they stayed in touch with expected installation dates (weather was the other delay). There were four guys on the day led by Stuart, and they were friendly, polite, tidy and punctual. Can’t fault their work. The aerial was to be moved as part of the installation but when they took it down it was rusted badly - so they organised for an antenna guy to come out pronto.
They also organised the grid connection and set up and explained the monitoring and Fronius app.
No hesitation in recommending the team Shoalhaven Solar.
Panel rating: 5/5
Inverter rating: 5/5
01 February 2021
Happy customer
Pleasant experience with great workmanship. It is not an eyesore on our roof.15 January 2021
Happy
Great guys. Did a very neat job. I would of given 5 stars except there was a lot of metal scarf left on the colourbond roof, which I blew off with a leaf blower. Not a big deal, but if it was left it would of caused rust.04 January 2021
Quote, install and customer service
We wet through the complete process, quotes, installation, customer service, and for every step we were more than happy.Shoalhaven Solar have great team.
Inverter rating: 5/5
28 December 2020
Solar installation
All aspects of the process from initial contact, quotation, communication and installation was faultless. We requested a new quote from our original quote which was a number of months before ready to proceed and the rep responded promptly and attended the residence a second time to verify if any changes were needed and advised of further upgrade changes since the first quote. Others we had original quotes from were too slow to respond for a second quote. The installation went ahead under difficult weather conditions however the team was determined it would be installed before Christmas which was achieved. Very polite, clean and tidied up following their work. Very pleasant to engage with. Now to reap the benefits of transferring from the grid to solar.10 December 2020
So far it is great
Very good, from start to finish I hope it continues to b greatPanel rating: 5/5
Inverter rating: 5/5
20 November 2020
Total satisfaction.
Cannot speak highly enough of Shoalhaven Solar. A most enjoyable purchase from the start to finish.23 October 2020
Easy to deal with and respectful installers.
Quote process discussed options and replied with prompt answers to all queries.Install looked to go straight forward and site was left clean.
Thanks Shoalhaven Solar for Polite, tidy as punctual installation.
04 October 2020
Original Review on 02-02-2020:
Installation review
Excellent service from start to finish. Only too happy to recommend this company anytime8 months later we asked David: "Are you happy with the performance of your system so far?"
Yes20 August 2020
11 August 2020
The installers were fantastic, on time and efficient with a high quality of workmanship
The quote came through the day of our onsite meeting, the sales person was very friendly and answered all my questions without hesitation. The installation team were very tidy and considerate, they left my house/front yard as they found it and took all rush away. They supplied all paperwork to me as I needed to supply red Energy with the documents, I didn’t know this prior but wasn’t an issue as both solar company and red Energy were helpful in doing this step.15 July 2020
Highly recommend
I got a quote from Shoalhaven solar after having been offered a community buyback discount from someone else. I expected Shoalhaven Solar to be more expensive, but it wasn't. In fact, I have a larger system, with higher quality components for a lower cost. Customer service was excellent. Although it was about 10 weeks to install, I was kept updated. On the day of install a highly efficient team of guys did the install. They were careful, clean and cared about the job.I cannot speak more highly of them. Would use them again.
13 July 2020
Original Review on 13-11-2019:
Installed a quality system, great job.
Shoalhaven Solar installed our system. They quoted a competitive price for a quality system.The install itself could have been smoother. It was done over 3 days but they were down one man. Quality of the install seems to be good.
Very happy with the system. The smart metre was installed yesterday, 17 days since install so within time frame I indicated to us.
8 months later we asked Alasdair: "Are you happy with the performance of your system so far?"
The system I have installed has surpassed my expectations. Even n though I run a power intensive spa I have not had a winter power bill that was not covered by the credit I have built up. I will still have enough credit to cover the September bill. My system is East West mounted 6.6 kW.
07 June 2020
Excellent service all round.
The team from Shoalhaven Solar were excellent from start to finish. Sales, communication about the install, the installation and after installation help and advice has all been very easy, efficient and friendly. I would highly recommend them.20 May 2020
Very Easy Installation
All aspects of dealing with Shoalhaven Solar were pleasant and easy. The pre-sales process was great and in the end we went with these guys due to their flexibility in the quoting process. In addition, the fact that Shoalhaven Solar use there own employees as installers was vital for us. Tammy in the office kept us updated on the timing of the installation, changes due to COVID and then followed up with all relevant documentation and organised our smart meter upgrade with EA. The installation team were fantastic, all electricans and they cleaned up afterwards. The install looks great couldn't recommend this company more highly.06 May 2020
Great local South Coast NSW Solar company.
My initial contact with Shoalhaven Solar was really easy with no pressure unlike the larger solar companies I enquired about with their call centres. Darren and his team were very efficient and courteous on installation. After the installation, I had a bit of trouble setting up the inverter on my phone but Darren rang me to help me through it and I know I can always contact the company if I have any queries. A very good company to deal with.05 May 2020
Original Review on 01-09-2019:
Great team always helpfull great job
Salesman explained everything in detail .They were willing to match or better other quotes.
They were willing to give me a package which was outside there select packages and have set up follow up visits to check up on system and to maintain package
8 months later we asked Bernd: "Are you happy with the performance of your system so far?"
Yes have not had to pay electrify since converting to solar. Fantastic.Wish I had converted earlier.
Bernie
24 April 2020
A fantastic local company
They guys at Shoalhaven Solar provide a great service from start to finish. The owner came to our property to look at the best options for our situation. The pricing was mid-range and comparable with the other quotes I had, but the the fact that these guys are local and not a big metro discounter made me more confident about the long-term maintenance and equipment warranties. We had a slight delay due to the increased transit time for our inverter, but understandable given a global pandemic! The installation team were customer-focused and very efficient, with very little disruption to us. They included moving our aerial and removing an old satellite dish as part of the price (which the others did not) and they even did a few minor jobs whilst they were here for free, which was fantastic. They cleaned up and took all the rubbish (and satellite dish) away.We went with a 6.6kWsystem - invested a little extra in a Fronius Symo 6.0 6,000W inverter and 20x330W Hanwha Q Cells Q.Peak Duo. Had looked at fancier LG panels but didn't think the price difference was worth it in terms of ROI.
05 April 2020
Diamond in the rough.
The processing was quite easy as Darren, was very eager to come out to our home & personally look at the site, making sure all that all my concerns I had explained over the phone could be sorted.The installation was slow & steady but methodical, the installers were on time, they were very friendly & respectful, answering all my questions & leaving me with confidence as this was not my first installation & encounters with installers. They made sure all the system was fully connected & everything worked as it should, even connecting me via my mobile & computer so I could check & see how my system was working online.
Nothing was left behind when they left. I am more than happy to recommend Darren & his crew to anyone who is thinking of using a local solar installation team.
Panel rating: 5/5
Inverter rating: 5/5
04 April 2020
Quality, Friendly, Professional Installer
We have been really impressed with Shoalhaven Solar. They installed their panels efficiently and effectively leaving no mess but doing a very professional job. The panels look fantastic and are placed well on the house. They put the Inverter exactly where we asked them do and installed it very professionally. The panels are high quality and being dual zone get much more available sun. Even though our house has some tree shade, they were able to spread out and aim the panels in the best way to catch the most sun. They answered all my queries before and afterwards, and even answered both calls and emails on the weekends! They took the time out to explain how my power meter works and even came over on a Saturday to help me set up the Wifi on my inverter.I have been very happy with Shoalhaven Solar and would recommend them to anyone. They have such a high quality standard and work ethic.
Panel rating: 5/5
Inverter rating: 5/5
23 March 2020
Original Review on 23-07-2019:
These guys were already rated on your system - they are local to me - surprised you didn't ask them to quote8 months later we asked Erwin: "Are you happy with the performance of your system so far?"
I don't know - do I have a solar system - haven't been near it for 12 months - think it's still there. I do know that Origin Energy now owes me $600 and increasing18 March 2020
The best we could afford
Happy with everything small leak first time it rainedCompany stepped up and fixed everything straight away
04 February 2020
very professional and easy to deal with.
I highly recommend Shoalhaven solar. The entire process was very easy to negotiate with Darren and Paul always happy to take the time to answer any questions and deal with all the relevant paperwork. The installation team where absolutely brilliant. They had to contend with bush fires and thunderstorms but still got the job done safely and have a chat to let me know how the job was going. And the customer service from Katherine was outstanding. A great local company.05 January 2020
Explained things clearly.
Better quality components; price competitive without being cheaper; salesman explained everything well.27 November 2019
trouble free installation and knowledgeable technicians
All work was carried out as agreed with a minimum of fuss19 November 2019
Great company to deal with
From beginning to end, Shoalhaven Solar have been fantastic to deal with. The quotation process was extremely thorough, very well explained & professionally produced to me, with numerous options so that I was able to compare & choose the system that would best suit my needs & budget. Installation time was around 2 weeks after quote acceptance, (on the day I was told, at the time they said they would be here) & the team (under the guidance of the company owner) did a great job. Minimal disruption to my power on the day & the guys always checked with me prior to turning it off when needed. The install was completed very professionally & they cleaned up any mess that was made during the process. I am now awaiting a meter upgrade (to 3phase to cater for the system I chose) from my power supplier, which I have been given a date for, & I have been assured that once the meter is installed, Darren & his team will be ready to help me get connection to the grid completed immediately & help me with how to negotiate the best feed in tariff I can get off my energy provider.
Very Happy after 12 months of detailed analysis
Salesman was great , knew his product very well , I had warned the sales guy that I was a former Radio and Telecoms engineer and I would ask a lot of questions. the installation team were great and answered any questions I had.So far I am extremely happy with the performance - in fact with Govt rebates/ judicial use of grid power the last 12 months has cost me less than $200 and that being winter months. My payback period is now around 4 years. I only had to wait a few weeks for the install after signing up. I had considered a battery but the savings I would get blew out to 10 years payback for the battery and by that time it may need to be replaced, The hype around batteries was completely wrong for my situation and the sales guy agreed with me. Although my inverter supports a BYD battery it is not on my todo list.
I chose a local company purely on the fact of ease of contactability when needed.
Panel rating: 5/5
Inverter rating: 5/5