Shine On Solar Reviews
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At Shine On Solar (formerly Home Green) we offer a comprehensive, personalised service to our customers. We make a point of ensuring that you have a clear understanding of the ins and outs of energy efficiency and solar powered living with all of the benefits.
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Shine On Solar Reviews (43)
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Average Scores
4.1/5
Value for money
4.1/5
Quality of System
4.3/5
Installation
4.2/5
Customer Service
- 5 star 2
- 4 star 30
- 3 star 10
- 2 star 1
- 1 star 0
12 May 2014
It's been slow. I've paid my deposit several months ago and there are still no panels on my roof!
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26 January 2014
Too soon to comment about operational aspects.
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21 January 2014
Shine On were excellent to deal with. The communication was great. Leighton the salesman was very informative and not pushy and was happy to make changes to the quote as necessary. Caitlin, the operations manager was excellent as well. Jan and his installers were friendly, quick, efficient and cleaned up after themselves. Everything happened exactly on schedule. The installation was completely painless. Unfortunately in this age of "competition" in the retail electricity sector, there is completely unnecessary duplication of miscellaneous paperwork that bounced back and forth between Powercor and Red Energy, which slowed down my connection. I would not hesitate to recommend Shine On. Top job.
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14 December 2013
It just got installed on Friday. So not fully connected yet. At this stage the above answers are not completely accurate because the system is not up and running. I am happy to redo it in a few weeks when we are functioning. The salesman and the installers seemed very professional. The office back up was a little bit relaxed. For example they were supposed to send me paperwork before the install. I had to ring the day before the install to check if they were coming or not ie l still didn't have the paperwork. The installers bought it on the day.
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09 November 2013
aaa+
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05 September 2013
15 July 2013
06 July 2013
I had my system installed today and it looks great. I would just like to thank Brad for his honest and trustworthy advise. I have listed the reasons that I chose Solar My Home and you will notice that I have not mentioned the price,this is because all of the quotes I got were similar in price. It is the details that matter.
I went with Shine On for the following reasons :
1. They are local and Australian owned .
2. The salesman (Brad ) has worked as an installer.
3. The company prides itself on using the best quality cables connections and hardware.
4. Brad organised my for T.V. antenna to be professionally moved (included in the cost of the system).
On the day of the installation.
The installers turned up on time and were very poite and courteous. They cleaned up completely on the day. The music that they had playing while they worked wasn�t too bad either!
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I went with Shine On for the following reasons :
1. They are local and Australian owned .
2. The salesman (Brad ) has worked as an installer.
3. The company prides itself on using the best quality cables connections and hardware.
4. Brad organised my for T.V. antenna to be professionally moved (included in the cost of the system).
On the day of the installation.
The installers turned up on time and were very poite and courteous. They cleaned up completely on the day. The music that they had playing while they worked wasn�t too bad either!
29 June 2013
An honest and straight talking salesman makes all the difference. David listened to our needs and we came up with the best solution and offer.
Cheers and thanks to your website!!
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Cheers and thanks to your website!!
27 June 2013
Installation to commence in 2 weeks.
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12 March 2013
08 March 2013
Gave honest, helpful advise. Didn't waste time. Very pleased sales rep and with the company.
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07 February 2013
Some issues with installation which were resolved after some anxious moments. Installed mid December and as yet the rate of output has not exceeded 1.7 kWh. I am told this rate is ok, so why is it nominated a 2 kWh system. I AM DISAPPOINTED.
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16 January 2013
Can't recommend Shine On enough.
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29 December 2012
We were really impressed with David Carty's clear explanation of the system and how it worked. His clear, concise explanation from the installation process to the firing up of the system was spot on. We were kept informed and things happened when they said they would.
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11 December 2012
Following placement of order, the system was installed within a week, and seems to be functioning as designed.
At this stage I am very pleased with both the sales and installation people and would be pleased to recommend both parties to anybody considering solar power. We now await the energy retailer to "do their bit".
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At this stage I am very pleased with both the sales and installation people and would be pleased to recommend both parties to anybody considering solar power. We now await the energy retailer to "do their bit".
25 September 2012
24 September 2012
Very good service. Agreeable to negotiation and very quick and efficient installation.
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24 September 2012
The install was professionally done.
No conduit was used in the installation of the inverter. The installer drilled into the brick and threaded the cabled though, very clean :-)
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No conduit was used in the installation of the inverter. The installer drilled into the brick and threaded the cabled though, very clean :-)
12 September 2012
Original Review on 09-06-2011:
15 months later we asked Eddie: "Are you happy with the performance of your system so far?"
Perfectly to this stage,happy went with the larger system than I required as receiving credits on all my bills now instead of charges20 August 2012
Sales - attentive, came to site several times, prepared to negotiate price, has been in touch since installation. Note also got quote from TruEnergy - cheapest, but didn't visit site and refused to itemise quote.
Design - excellent though panels had to be installed "landscape" because roof battens were incorrectly spaced.
Installation - very professional, thorough, safety conscious, good problem solver, committed to green energy.
Follow up - not so good; Energy Australia and Powercor asking for forms which they no longer use OR are headed differently. Being told that final tweaking of Smart Meter might take 6 weeks.
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Design - excellent though panels had to be installed "landscape" because roof battens were incorrectly spaced.
Installation - very professional, thorough, safety conscious, good problem solver, committed to green energy.
Follow up - not so good; Energy Australia and Powercor asking for forms which they no longer use OR are headed differently. Being told that final tweaking of Smart Meter might take 6 weeks.
24 July 2012
So far so good. Took longer than expected for installation. After speaking to Caitlyn at hand, office discovered they'd had a few problems with installers and very busy demand. Each time a asked for something in writing she was only too pleased to accommodate. Ordered system on 29/5/12 and had it installed today 24/7/12, so about 2 months. Guys who came out to install arrived when they said they would and were also very pleasant. I had two systems installed, one for myself and one for my parents, across the road.
Shine On (or Homegreen, as they were when we originally signed with them) were not the cheapest, and neither were they the most expensive. The reason we went with them was probably having the sales person arrange to come out straight away to give a quote and not just to it by email or over the phone. He was very professional and friendly.
Now, let's see how long it takes to get on the grid and for it all to be working.
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Shine On (or Homegreen, as they were when we originally signed with them) were not the cheapest, and neither were they the most expensive. The reason we went with them was probably having the sales person arrange to come out straight away to give a quote and not just to it by email or over the phone. He was very professional and friendly.
Now, let's see how long it takes to get on the grid and for it all to be working.
13 July 2012
We have had one issue after another with this installation and even with that I would still recommend this company.
Initially, we had 3 companies contact us and this was the only company that sent out a sales rep. The sales rep was great, knew his stuff and we were able to negotiate a good price (he beat the other two phone quotes easily). Installation was delayed and a couple of issues came up during installation but the staff kept me informed every step of the way. Customer service means a lot to me - I don't want to feel like another job that is just going through the system. The service that I've had has been excellent and any issues have been dealt with appropriately.
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Initially, we had 3 companies contact us and this was the only company that sent out a sales rep. The sales rep was great, knew his stuff and we were able to negotiate a good price (he beat the other two phone quotes easily). Installation was delayed and a couple of issues came up during installation but the staff kept me informed every step of the way. Customer service means a lot to me - I don't want to feel like another job that is just going through the system. The service that I've had has been excellent and any issues have been dealt with appropriately.
12 July 2012
24 June 2012
First installation by subbie had a deficiency which held things up for a while but Shine On was cooperative and problem overcome with some patience.
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18 June 2012
The overall experience with both Shine On (Home Green) and Solar SunWerx was fairly positive. The Solar SunWerx sales rep presented us with a quote that was slightly cheaper, but was to install panels on the south-east side of the house, which would have had far less exposure to the sun. It was disappionting that the Mark Group did not contact us in a reasonable time to provide a third quote.
The Shine On quote was negotiated down to an acceptable price, and we went with them. We are currently awaiting contact from SP Ausnet / TruEnergy to have our Smart Meter properly configured, etc., so don't know how successful the installation will be yet.
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The Shine On quote was negotiated down to an acceptable price, and we went with them. We are currently awaiting contact from SP Ausnet / TruEnergy to have our Smart Meter properly configured, etc., so don't know how successful the installation will be yet.
16 June 2012
Very impressed about David Carty's professional and honest approach, Shine On follow up, courtesy, committment and communication. The system has not yet been installed but a firm installation date has been set.
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22 May 2012
Homegreen was one of your referred contacts.
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19 May 2012
09 May 2012
The professionalism of Homegreen is by far the best of the four companies I got quotes from and that is why I chose them. I have not had the system installed yet but I am confident that it will be similarly professional.
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16 April 2012
The main reason l went with Home Green is that they sent someone to my home and explained things face to face. All the others just went on to google maps and sent info by email. I'm old fashioned, l like to talk with people.
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26 March 2012
10 February 2012
We are still waiting to be connected to the grid as our system was only installed two days ago. The whole process was made simple and most importantly the installers and the sales rep were punctual.
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18 October 2011
They were good in the initial stages, but was a little disappointed with the amount of following up I had to do. The system works well and have not had any issues but they could have been a bit more professional post the sale of the system.
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27 August 2011
25 August 2011
24 August 2011
They forgot us initially - we were " lost in the system " so we had to chased them up the system is being installed this week.
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23 August 2011
26 July 2011
I highly recommend Homegreen & their installers. We got 5 quotes and I had done a lot of research before getting the quotes. From the first quote Homegreen were very knowledgable and the only company who could answer my 20+ questions! They were also the only ones who pointed out the advantages of generating more elecricity than we require and feeding it back into the grid, and the installation team were friendly and efficient. If you want to go solar, go with Homegreen! (No they are not paying me to say this -alas!)
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18 July 2011
Home Green were very helpful and sent all the brochures to expain all about it and very prompt with their installation, very happy with the solar system.
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19 June 2011
Delivery lead time to meet the changing rebate scheme was a leading factor.
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02 June 2011
I chose this mob because they came on site and inspected all the issues and actual costs before giving me a quote, they explained everything to me and they had interest free finance.
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05 January 2011
The sales and office staff were great to deal with, very knowledgable regarding the solar industry, issues and were very happy to share their knowledge. I am so very happy with choosing to go with Home Green.
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