Serenity Energy

Serenity Energy Reviews

4.9

Based on 5 ratings

About

Serenity Energy is a Solar Power Installation business based in Bogangar NSW. Here are their reviews as submitted by visitors to SolarQuotes.

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Serenity Energy Reviews (5)

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Average Scores

4.8/5

Value for money

4.8/5

Quality of System

5.0/5

Installation

5.0/5

Customer Service

  • 5 star 4
  • 4 star 1
  • 3 star 0
  • 2 star 0
  • 1 star 0

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Happy customer ...with a better understanding!

Serenity was really good and I learnt more about solar energy than I had from other installers. I also had to upgrade my power board and James organised that for me too which took a lot of the stress out of the process.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great person to deal with

James Bell, the installer was easy to talk to and explained everything I asked for. He was a good communicator and kept me informed with what was happening while we coped with inclement weather during the installation. I’m very happy to recommend.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks Alan ?
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Original Review on 27-06-2023:

Very happy

James did the quote, got back to us promptly with his very competitive quote and he installed the system. I liked that he wasn’t a salesman, he was factual and practical. He spend the time to explain everything and his app makes it easy for us to see what’s happening with our solar. He says he is on hand to fix any issues with efficiency should they unexpectedly arise in the months and years ahead. Very satisfied, would definitely reccomend. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Bridie: "Are you happy with the performance of your system so far?"

1 year on and we are so happy with the performance of our system.
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Great local bloke who knows his stuff

James was easy to talk about solar, without confusing the issue extremely reliable and being a local guy I felt comfortable dealing with him knowing that his company was from the area if anything was to go wrong.He was always contactable when I needed any questions answered.
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James was great, he explained the system in detail, answered all of my questions and was very professional throughout the buying process

How was the sales/quoting process? Very professional

How did the installation go? Polite? Tidy? Punctual? excellent on all criteria

Customer service was good; James was able to help with some questions around my old solar analytics system.

I would not hesitate to recommend Serenity Energy to other looking to install a solar or upgrade to a solar battery like I did

Inverter rating: 4/5
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