Sapphire Solar Reviews
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Sapphire Solar is a Solar Power Installation company based in Docklands and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes
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Sapphire Solar Reviews (36)
Show Most Recent reviews from All time
Average Scores
4.2/5
Value for money
4.3/5
Quality of System
4.3/5
Installation
3.8/5
Customer Service
- 5 star 19
- 4 star 8
- 3 star 2
- 2 star 4
- 1 star 3
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18 November 2024
28 February 2024
Understaffed in their own words! They blame the weather!
They use excuses such as ‘we are understaffed’ or the weather has been terrible or contractors are away on holidays! They are quick to keep taking progress payments but fail to action anything! My next step is to cancel the contract and a lawyer letter for refund of all my money!19 September 2023
Prompt and Reliable. Honest with their information. System has worked well for 4 years. Helpful with selecting the power plan as well.
Panel rating: 5/5
Show Details
Panel rating: 5/5
27 November 2022
Smooth and efficient process.
Ross was very knowledgeable about the regulatory environment and specifications of the system, and customised the system to my needs and had it installed quickly.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
18 November 2022
An incentive was offered by Sapphire Solar for this review. Learn more here.
Sound advice and issues free installation
We purchase solar panels and a battery from Sapphire Solar about 12 months ago and have never regretted it. They spent the time with us to discuss options of various systems (eg number of panels, with/without battery) and helped us choose the right system for our needs. Installation was on schedule and the team did an great job, including helping me set up the app on my phone afterwards. Sapphire also connected me with a VPP which has been a great financial decision.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
18 November 2022
Install and After care service magnificent
The whole quoting and install process was simple and evident. After care was unexpected but very welcomed in view of the crazy storms we had. The savings on my electricity bill is fabulous. Have not paid a single electricity bill since the install of the panels and battery. And we run everything... air-conditioning, heating, kitchen appliances etc all on electric.Inverter rating: 5/5
Battery rating: 5/5
12 November 2022
Love seeing those feed-in bars
Sapphire solar turned up as promised to work out the best system for my quirky rooftop. Again on time for the install. The system has been working perfectly: it’s really great seeing those red feed-in bars during the recent sunny weather. My bills have decreased by over half so very happy with that.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
09 November 2022
Should have got Sapphire Solar out earlier
Purchased solar about 2 years ago from a company from Solar Quotes. Thought I was doing it right as all 3 quotes were solar only. Bills never dissapeared as solar only plus increasing now with prices going up. Got Sapphire Solar out and now realise I should have gone with solar and battery and received higher rebates plus I don't have enough solar on as I have enough in winter to only run the house and not run the house and fill a battery. Have to pay for guys to get back on roof etc, should have added more on the first time. Purchased a Sonnen Battery that Ross recommended and another 4kW to add to the 6.6kW system I purchased. Ross gave me really straight advice, easy to deal with. The others I spoke to don't really understand the financial side of solar or the differences in batteries. It's not easy as a consumer and I work in the commercial side of the renewable wind industry. As an extra note I really like the Sonnen VPP compared to others I compared in the market. I like how it's not linked to the power company and won't raid the battery power as this my main concern with VPP's.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
08 November 2022
Sapphire solar review
Sapphire solar were very professional to deal with, arriving on time, packing up any packaging.Have since added a battery, and have found that the system may be not powerful enough to handle filling it up.
Panel rating: 3/5
Inverter rating: 4/5
Battery rating: 5/5
07 November 2022
Easy and insightful
Sapphire Solar have been great to deal with and very attentive to my need for information. Ross provided all the detail up front and Mong guided me through it. When I didn't quite get my ste ready for the inverter and battery they were able to accommodate me and came back to finish off the battery. The install was tricky with a complex roof line but they were able to maximise the potential and sort it out. Thank you Sapphire Solar and team.
10 August 2022
Solar works well. Now adding a battery to the system with Sapphire
Adding a battery. The solar has been excellent so with falling feed in rates and increasing power prices have now deceided to add the battery.Panel rating: 5/5
Inverter rating: 5/5
24 July 2022
Review is installation
No issues with sales or quotes.Minor issues with installation were not all material in cartons provided at the time. Had to wait for installer on a couple of occasions.
Customer Service we're initially good for connection but if you had a query or problem not always available to respond.
Had problem with connection to WiFi after approx. 6 weeks very hard to get rectified. After ringing Customer Service several times in Vic & NSW and doing as they requested to test it was finally decided that the WiFi module was faulty. A new one was sent, I installed it & after another phone call it began to work
Panel rating: 4/5
Inverter rating: 4/5
Battery rating: 4/5
22 July 2022
Excellent System with Battery. Saved a lot over the two years it's been in
The guys at Sapphire have been great. No problems with anything, Bills are gone (small one in winter but credit in summer covers it). Can see everything on the App. Battery covers our night use for the most part plus we have blackout protection which has been usefull a few times.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
07 April 2022
Satisfied Custumer
Another satisfied customer Sapphire solar with Ross and the team,they supply better quality products(inverter and batteries).01 April 2022
If there were 10 stars I'd give ten.
We previously had solar with a tesla power wall from another company which we were told would eliminate our bill. It didn't. We got hold of Ross at Sapphire while talking to several other companies to get it right and he gave us the honest upfront answers. We have since added more solar and an increase of 16kWh of battery for a total now of 29kWh of battery and 12kW of solar. We also have joing the VPP program and are very happy. Workmanship was of the highest class and I'm in the trade myself. Highly receommend.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
18 February 2022
Fantastic service great product
Massive savings as we were told, appreciated he great customer service and no hassle thankyou Sapphire SolarPanel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
18 February 2022
Great solar system
Very happy with the solar system and the savings we get. Bills in credit. No problems with equipment. I don't have to do anything, it just works.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
11 February 2022
Unbelievable Savings. Great customer service and a friendly, helpful team.
We added a battery and some more solar to our existing solar system. We now on average earn a $25/month credit for the past 6 months. Really happy we went with our Sonnen battery. It fills most days before 12 noon. The sales process was very professional and the savings and greater than what was expected. Customer service was spot on and the installation team were great. Highly Recommend.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
11 January 2022
Don't get scammed by this company
We have been waiting for two years for them to repair our batteries. Their customer service is non-existent. When you get through to them they say they will ring you back but they never do. At one stage they said they had a fix for the faulty batteries that they were testing. We waited and they still have not fixed our batteries. This company has just scammed us out of a lot of money.Inverter rating: 3/5
Battery rating: 1/5
23 November 2021
Extremely happy with Sapphire Solar
Friendly professional service provided, helped me with my understanding of our bills and to be able make an informed decision for our future energy consumption. Extremely happy with Sapphire Solar. thank you for your extra service post our installation.Panel rating: 5/5
Inverter rating: 5/5
03 November 2021
Brilliant Company
My complete experience with Sapphire Solar was one that made me admire the company for its complete professionalism.Firstly the people that I dealt with (Ross & Mong) kept me informed and assisted me with the paperwork, which made the whole process enjoyable.
The boys who installed the whole system only took 2 days and when they had to explain the system, they assisted me with the downloading of the App and explained how to use it.
I don't think I've had a better experience from any other company
I highly recommend this company to anyone who is thinking of getting Solar panels installed.
28 January 2021
Great advice means we don't pay a power or gas bill. Really Happy
We met Sapphire prior to building our new house. They advised us not to put a gas connection in and go 100% electric. Best decision we made because we don't have a power bill at all. Installed 13kW of solar and a 13kWh LG battery.We have since had sapphire do solar systems for several family and friends. Highly Recommend.
Inverter rating: 5/5
15 December 2020
Best decision we made. Great customer care.
Initially I was very sceptical and didn't understand the solar proposal. A few months later I met with someone who used Sapphire and were very complimentary. I then got back in contact with Ross and Sapphire and took his advice and put on a substantial system. It was more than I expected but one year later the savings are greater than expected. I'm not adding a battery to the system. Could not recommend Sapphire highly enough.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
05 December 2020
28 November 2020
So Happy we are using a second time for a Battery. Great Products and Service.
We installed a 10kW solar system on our home in Yarraville with Sapphire 2 years ago. It's making 10% more than what was told to us at the time of purchase. We run Electric heat as well so our bills were over $4,000 a year before solar. Now they are half. We are also now about to put on a battery to eliminate the rest of our bills. We have gone with a Sonnen Battery System. I would recommend Sapphire to anyone.Panel rating: 5/5
Inverter rating: 5/5
10 September 2020
The worst after care service ever!!!
During the initial quoting process they told me they'd be able to put 21 panels on my roof. This quote was not them simply looking at a birds eye picture, they told me they actually had someone come out and look at the roof before providing the quote. Which sounded very thorough, so we decided to go with them, even though they were more expensive than others. On the day of installation the said they could only fit 17 panel but that they still had to charge the full amount for 21 panels because the installation was 'tricky'....!They also told me at the last minute that if I wanted to install a solar hot water service I'd need a battery which would be an addition 8 thousand dollars. So of course we passed. I've since found out that a battery is not required!?
They actual sparky's that installed the system were professional.
Since having the system installed the tracking app has stopped working and for the last 8 months we haven't been able to get anyone to help us fix the problem. They either don't call back, don't reply to our emails or redirect us to another company who says they can't help.
Soooo frustrating.
07 September 2020
Absolutely appalling customer service if anything goes wrong with your system. I would not recommend this company.
We purchased solar panels, inverter, hot water system and a 7kW battery from Sapphire Solar in September 2018. The system has only worked in its entirety for 9 months. The company were very quick to install system but within months we started to encounter significant problems with the system and the company’s customer service. In October 2019, the inverter completely failed, and the system stopped working, making us reliant on grid power again.At that point, our concerns with company were growing. When the inverter blew up, it took 3 days to get in contact with anyone from the company just to inform them that the system was down. They assured us over email, without physically citing the system that there were no safety issues. After 2 weeks, they came to the house to physically assess and remove the inverter, only to discover evidence of a fire, which was apparently in a part of the panel that he had never seen before. They agreed that the system needed replacing but we had to constantly contact the owners to follow up when they would be installing the new inverter. Finally, after 2 months with their entire system not working, they replaced the inverter with a temporary one that was incompatible with our batteries and we were left with only half of the system functioning.
Our experiences dealing with Sapphire Solar have been incredibly frustrating. Their communication is abysmal, as they hardly ever return calls, texts or emails. When they do, they are constantly making excuses for not following through on their promises to fix or replace their faulty products. They never take any responsibility for the issues and are often rude and aggressive. Our repeated requests to have things provided in writing were ignored. Anytime we complained about their customer service, instead of making any effort to address them or improve, they just doubled down on bad service and were even more defensive. On multiple occasions their installers told us they would be coming to the house to do work but would not reply to any messages asking what time they would arrive, only to have no one turn up on the specified day. Then when we complained, someone would turn up on a completely random day without any notification.
After 6 months of constantly chasing the company to replace our battery and inverter we had had enough. We decided to compile our case to take them to VCAT and have the issue resolved. It was only after informing them of this, that they decided to honour their warrantee and replace the batteries with a 10kW battery and a compatible inverter in April 2020. Since then their monitoring app has only worked for one day. As it stands, we are unable to see whether the system is working to its full capacity or even at all. I have left so many messages with Sapphire Solar to have a technician call me that I have lost count. We are also owed financial compensation for the 6 months we were without a working system but all our requests to chase this payment have been ignored.
I have absolutely no confidence in the quality of Sapphire Solar’s products and would rate their customer service as an absolute zero. They do not appear to value or respect their customers. Once they have taken your money and installed their system, they no longer see you as a priority.
16 June 2020
Value for Money
The sales/quoting process was extensive and detailed.Installers were punctual, polite & professional.
Customer service was acceptable without being remarkable. All milestones have been achieved so far as per the timeline. Contacting the company after installation has been problematic.
18 May 2020
Great Installer
Hi There,The whole process was good, from Sales/ quoting to the Installation and grid connection, I was kept updated throughout this process.
Happy with the product would recommend using installer.
Inverter rating: 4/5
Battery rating: 4/5
08 March 2020
21 February 2020
Stay clear of Sapphire Solar
Communication and customer relations with Sapphire Solar was appalling to say the least.Our relationship started well enough but it soon headed south due to their disinterest in answering calls, emails, texts the job had been paid for. Being new to the whole solar experience we had questions and concerns which we wanted answered. They continually ignored our attempts to get answers and often just passed the buck to someone else.
When eventually I was able to get ahold of them I told them how disappointed I was in how they handled the whole thing and they proceeded to call me a liar and that they always answered my queries…. they didn’t. The whole conversation ended up in a shouting match with them continually calling me (the customer) a liar and how dare I question their reputation and then they hung up on me.
I was disgusted with the whole attitude and refused to have any further dealings with them. Their customer relations skills are abysmal. Who in their right mind alienates a customer like that? Especially since we own a construction company which could have provided them with future work. Needless to say because of their fragile ego they have burnt that bridge.
I cannot document everything I had to go through just to get my job completely finished sufficed to say that I signed the contract on 30 October 2019 and it was not completed until 31 January 2020.
The contract was to install 44 solar panels on our roof but only 41 were installed due to lack of space. This was only discovered by going on the roof ourselves and counting the panels installed. We had paid for 44 panels and wanted a refund on the 3 panels not installed. The question this raises is, would Sapphire solar have ever notified us of this if we didn’t check ourselves? I tried to contact the office but no one ever answered their phones or their message banks were full and I sent emails which were constantly ignored. Finally, I sent an email which stated that I was going to dispute my payment to them through my credit card company. The next day I received an email stating that I would receive my refund and such drastic action was not required. I eventually received the refund.
While the installation of the panels had been completed, the installers ran out of material to cover some exposed wires in the garage, which they said they would return the next day to complete. Communication with the installer and the office went on for months and no one returned to finish the job or bothered to answer me. So again I threatened to involve the credit card company and dispute the payment for non-completion. I immediately received notification that someone would be there to complete the job. This was done on the 31 January 2020.
This experience has been so time consuming and extremely disappointing that I would never recommend Sapphire Solar to anyone. If I had not paid an amount by credit card I would have no recourse to get my issues resolved. This company has no respect for their customers and once they have your money they move on and you are just an irritation to them.
Stay clear from Sapphire Solar! Find a company that is reputable and treats its customers as a priority and not a nuisance.
Inverter rating: 4/5
24 January 2020
Unable to contact - Do not purchase
We spent close to $25,000 on the solar panels and battery.We were told Sapphire Solar is a superior product.
Our battery has not worked since September last year. We called them and was told we were the 5th person with the same issue and the board needs to be replaced and would have to wait 6 weeks.
We have been quite patient considering the length of time we have waited. I have followed up countless times via phone messages and emails etc. with no responses.
You cannot get through to anyone when you call the 1300 number and have to leave a voice message.
This is an absolute disgrace and would not recommend.
Panel rating: 1/5
Inverter rating: 1/5
Battery rating: 1/5
30 September 2019
Original Review on 31-01-2019:
More info about the product life of the system. I know I future proof my family against unpredictable laws and billing.8 months later we asked Jodie: "Are you happy with the performance of your system so far?"
So far YES15 August 2019
Original Review on 13-12-2018:
The installation was done very professionally. They installed three systems, near me, on the same day. Workmanship excellent.8 months later we asked Keith: "Are you happy with the performance of your system so far?"
Yes27 May 2019
10 January 2019
It is now Jan 10, 2019. When do these people work. My system has not generated power to the grid since Dec 12, 2018. I have left messages on the office phone, consultant' s phone and emails since start of January, 2019 and nobody has been in contact. Office hours allegedly 9 am - 5 pm.
Show Details
The battery has made such a difference!
We decided to add a battery (10 kWh) to our existing solar system (5kW) and chose Sapphire Solar to do the job. We received clear information about the benefits and which electricity retailer would suit us best. The battery was installed quite quickly after we signed the contract. The installation was very neatly completed.I did feel that we were left to our own devices after the install. However, eventually we received some support to answer our remaining questions, which mostly related to how to get the best value out of the battery having switched retailers to amber.
After we’d had the system for a month or two, we decided to add a further 5 kWh module to bring the battery to 15kWh. This was a good price and the work was quickly completed.
Now we’re waiting on the retailer to show us how to get the best value out of the battery. At the moment, we’re 95% self-powered (spring, good amounts of sunshine). I’m hoping we can get some more value out of our larger battery in VPP mode.
Battery rating: 5/5