Sanctuary Solar Pty Ltd

Sanctuary Solar Pty Ltd Reviews

4.5

Based on 6 ratings

About

Sam Sparks, business registered under ABN 41 194 518 096 has rebranded as Sanctuary Solar Pty Ltd ABN 14 643 686 686 and is a Solar Power Installation company based in Suffolk Park NSW. Here are their reviews as submitted by visitors to SolarQuotes

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Sanctuary Solar Pty Ltd Reviews (6)

Show Most Recent reviews from All time

Average Scores

4.3/5

Value for money

4.5/5

Quality of System

4.7/5

Installation

4.7/5

Customer Service

  • 5 star 4
  • 4 star 1
  • 3 star 1
  • 2 star 0
  • 1 star 0

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Sanctuary Solar a Good team from start to finish

Mike did the initial site inspection and discussed our needs and the options for placement of the Inverter and panels. Mike is a very good communicator and easy to talk to.
Sam, the Electrician arrived on time to do the install with two technicians and after introductions got stuck straight in removing the old Solar System.
Sam who had not been to site before discussed the plan set out by Mike and discussed the finer points and any improvements that could be made.
The whole team was friendly and very organised and the install went like clockwork.
I would recommend them to my family and friends.

Inverter rating: 4/5
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Ok I guess

installed quite quickly. Seems ok for panel installation. Inverter is on north-facing wall so I will need to build a roof/shelter for it. Its an old house so its difficult to do a spectacular install. Also, being in 'rural' Byron area, prices were not as competitive as city, but I think thats normal as the installers have higher overheads.
Handover was not great - I downloaded the app and worked out how to pair it with the dongle. Its all working now though.
Performance is pretty much as discussed with installer - no surprises. Changed retailer to get a better infeed tariff but its still just theft.
Overall I feel the system is good - Jinko and Sungrow - and the install was done really quickly (plus score for installer). Easy enough to deal with installer, whom i found quite knowledgeable and receptive.

Inverter rating: 4/5
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One happy customer

Super fast from start to finish, kept me in the loop all the way, no disruption, totally professional, would highly recommend.
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Terrific people to work with, great service and installation.

I asked for email contact from two solar providers. Two contacted me and they led to phone conversations with each one. Both were polite, respectful of my lack of knowledge on the topic and there was no real difference in the information each provided on solar ie both were informed and gave similar advice. They offered two different products and different system size. Sanctury Solar was my final choice based on the range of options they offered ie two system sizes. Price was also part of that decision, but not the principal factor. The installation team were terrific. Good natured people who worked with me and helped me to understand things.

Since the installation, I worried because I hadn't heard from the electricity provider - however, one phone call resolved my worry. I was given verbal support and reassurance. I can only be very grateful for finding your site to lead me to all of these good people, doing a great job. That includes the company I didn't select, they were also great.
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Quality system

Efficient and timely
Install was tidy, punctual and polite
Customer service was very good. Connection was organised but I had to upgrade plan
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Original Review on 19-10-2020:

Got solar

Mike at Sam sparks does It all. Do not have smart meter hooked up yet, mike at sam sparks is organising that and will be done soon. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Mark: "Are you happy with the performance of your system so far?"

See above review
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