SAE Group Pty Ltd

SAE Group Pty Ltd Reviews

4.5

Based on 1361 ratings 3 Reviews removed
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About

Take the power back!

 

SAE Group are celebrating 10 years in solar and more than 18,000 solar installations since 2010.

 

  • We are Gold Accredited Master Electricians first and foremost
  • We are a Clean Energy Council Approved Retailer
  • We hold ISO accreditations 9001 & AS/NZS 4801 for quality and safety
  • We are here for the long run - from your initial enquiry to installation, servicing and beyond – we are with you the whole way
  • We deliver quality installations and offer a 12 year workmanship warranty
  • Our offer onsite assessments to cover off all aspects of your solar proposal, including any electrical work, so there will be no surprises on the day of installation – and because we are sparkies, we can handle your electrical work as well
  • With offices in Brisbane, Tweed Heads, Coffs Harbour and the Sunshine Coast, we are always just a phone call away 

 

 

 

Reviewers report paying: $3,800 - $12,485 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

EV Charger brands currently installed

EV Charger brands previously installed

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SAE Group Pty Ltd Reviews (1361)

Show Most Recent reviews from All time  across Australia

Average Scores

4.4/5

Value for money

4.5/5

Quality of System

4.6/5

Installation

4.5/5

Customer Service

  • 5 star 544
  • 4 star 664
  • 3 star 122
  • 2 star 22
  • 1 star 9

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FANTASTIC JOB BY SAE TEAM !!

The whole process from start to finish was FANTASTIC !
We were kept updated the whole way through, from the quoting which was very informative to the installation team who were very punctual, polite and tidy !!
We highly would recommend SAE to anyone wanting solar installed on their property.
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

Power House

The SAE group and staff have been amazing. Nothing was an issue and a very professional installation.
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Jason. Thanks for your feedback. So pleased that everything went smoothly and you're happy with your system. Welcome to the solar powered community!
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Very satisfied with installation and pre-instal consultation.

Cannot fault the pre-installation consultation nor the actual instal. Very neat, professional and friendly. Not much explanation as to its workings but more importantly our home computer info. Perhaps this could have been more informative but I suppose I should make some allowance for the installers being electricians and not so 'consumer oriented'. Perhaps a subsequent follow-up explanatory meet by a non-technical person could be considered.

Supplier Reply:

HI Gavin, thanks so much for taking the time to share your review and for partnering with SAE Group. We're pleased that you're happy with your system - and have passed your feedback onto the team for consideration going forward. Thanks again and welcome to the solar powered community!
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SAE are very professional

Mark was very helpful, honest and transparent right from the beginning. I had many questions to ask him and he hung in there with me while I sought more quotes. Installation was very professional and I didn’t mind these very polite, competent and articulate tradies roaming around my home. Highly recommend SAE.

Supplier Reply:

Thanks Tania! Always great hearing from happy customers. We will be sure to pass on your kind words to Mark and the install crew. Thanks again and welcome to a cleaner greener way of powering your home!
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Easy and neat installation. Great communication.

After a lot of research we chose SAE. The communication was excellent. The installation was done neatly and the installers were polite and friendly and explained everything well.
SAE helped arrange the green loan and we were happy with the quotes.

Supplier Reply:

Hi Anika. Thank you for taking the time to share your experience. We are so pleased that everything met your expectations and you're happy with your install. No doubt you're already reaping the rewards of a solar powered lifestyle. Enjoy!
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Steer Clear of SAE

Sales representative was very helpful and provided good advice. That’s where SAEs service ended. The installers (who we were led to believe were employees but actually independent sub contractors) were rubbish. They didn’t turn up on the day they were meant to (and actually told us they could t come as 2 guys had hangovers). They did the installation and then we were without hot water for 3 days. They actually had to get other local electricians to remedy what they had done to fix the hot water service. After a month Ergon/ Energex came out to remove an unused meter from the box and were shocked at the standard of work and issued them a major safety breach defect. Our advice is go with the budget solar companies as you get the same level of service for the same items!

Supplier Reply:

Hi David,

Thanks for your review and feedback. We are disappointed to read this feedback as these are not the standards that we pride ourselves on here at SAE Group. As discussed on the phone, we apologise emphatically for the way your solar installation was handled and want you to be assured that we have taken this matter seriously and will no longer be utilising the services of this crew for installations going forward. Again, we apologise for your experience being anything short of fantastic but nonetheless appreciate you letting us know the situation so we can rectify things going forward.

Thanks and kindest regards, the team at SAE Group
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My upgrade to battery

I have previously bought panels and inverter from SAE.
I knew how easy they made it for me so when I wanted to learn more about batteries I was happy to approach them for good advice. I now have my new battery and am more than pleased as on I'm solar now all day as well as while I'm awake at night....too good!
Battery rating: 5/5

Supplier Reply:

Hi Judy. Thanks so much for taking the time to share your experience. We are so pleased that everything went smoothly for you and you're happy with your battery! Welcome to energy-independence, enjoy!
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Summer Ready

The installation went well. Luke in sales and the two blokes who installed our solar system (sorry, I forgot their names) were amazing. I can now turn on my aircon on hot, sunny days guilt-free. :)
Inverter rating: 5/5

Supplier Reply:

Thanks Feliz! So happy that everything went smoothly and you can now enjoy your AC worry-free. Welcome to the solar powered community!
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Fantastic installer. 100% satisfied

100% recommend these guys. Quality workmanship. Went out of their way to make sure everything was working as it should. No messy conduit very tidy.
Battery rating: 5/5

Supplier Reply:

Hi Gareth, thanks so much for taking the time to share your feedback. So pleased everything went smoothly and you're happy with the install! We appreciate you choosing to partner with SAE Group!
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SAE were extremely helpful and understanding during a difficult time for me.

During a difficult time Emily was very understanding keeping me up to date with her open communication line. Not only did they go above and beyond but were very supportive of my circumstances. Would definitely recommend them again.
Inverter rating: 4/5

Supplier Reply:

Thanks Amy! So pleased everything worked out and you're happy with your system. Welcome to the solar powered community - ENJOY!
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The 3 amigos

Fantastic service from quote to installation. Tim, Ned and Lachlan were excellent at what they needed to do and we are very happy with the product.

Supplier Reply:

Hi Jeff, thanks for taking the time to share your feedback and for choosing to partner with SAE Group. We're thrilled that you're happy with your new system and will be sure to pass your kind words onto the team involved in your installation. Thanks again!
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Very competent and reliable installation

The whole process was by competent/ professional people who kept me informed and answered all of the questions that I asked and did not make me feel inadequate as a person. The installation team were punctual/tidy/knowledgable/and very clear with all the instructions. They were polite at all times and did not create a fuss although the weather was not so good.

Supplier Reply:

Hi Anne. Thanks so much for taking the time to leave your feedback. We are so pleased that everything met your expectations and you're happy with your install! We have no doubt that you'll be reaping the rewards of a solar powered lifestyle in no time at all!
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Solar SAE install

A professional team from start to finish.
Damien provided great detail that enabled us to understand the options and process.
SAE crew were terrific Blaine explained what was happening each day and Beau,Jake and Dylan a professional group of tradesmen.

Supplier Reply:

Thanks Jen! We will be sure to pass your kind words onto Damian, and the rest of the crew that all played a role in your install. We appreciate you choosing to partner with SAE Group and have no doubt you're already reaping the benefits of a solar powered lifestyle. Enjoy!
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The installers were fabulous so easy to talk to and explained everything to me.

The installer was fabulous he explained everything to me was very polite and showed me how to set up my phone to view the solar

Supplier Reply:

HI Gwen, thanks so much for taking the time to share your feedback. So pleased you're happy with everything and we have no doubt you're already reaping the rewards of cleaner, greener energy - enjoy!
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

No fuss competent installation

The whole quote and installation process was quick and easy. The new battery is very impressive, and the existing solar (also installed by SAE) is even managing to power the house in overcast conditions.
We’re very happy with both installations and even happier that this is a local company.
Battery rating: 5/5

Supplier Reply:

Thanks Margaret! Always great hearing from happy customers - and we really appreciate your loyalty! Enjoy the amazing benefits of your new battery!!
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Great job well done.

The experience with SAE Group has been seamless from the start. Mark Reynolds was accomodating with options in the sales process and we never felt pressured to make a decision. The installation team of Tim, Sam and Cheylin had to deal with a bit of wet weather but they got the job done in great time and left everything clean and tidy.
Great experience overall.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Steve, thanks for your review! So pleased everything met your expectations. We will be sure to pass your feedback onto Mark and the install team that played a part in getting your system operational! Thanks for choosing to partner with SAE Group.
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All good so far

All good so far still working it all out
Waiting for summer
Inverter rating: 5/5

Supplier Reply:

Hi Lindsay, thanks so much for taking the time to share your feedback. We are so pleased that you're happy with your install and have no doubt you'll be seeing the results of a cleaner, greener way of powering your home in no time at all - enjoy!
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Top service

Easy communication and great installation, very happy with SAE Group. Would recommend
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks Paul! So pleased you're happy with your system and the installation process went smoothly. Welcome to a cleaner, greener way of powering your home!
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Great installation of solar system and battery.

We had panels put on a couple of years ago and decided we need a battery as well. SAE was great. Gave us options to best suit our situation and talked us through the whole process. Both installations were done in a professional manner and the guys tidied up after the job was done and showed us how the system and applications worked. Would highly recommended.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi David, thanks for taking the time to share your feedback. So pleased you're happy with your battery - no doubt you're already reaping the rewards! Thanks for choosing SAE Group again - we appreciate your loyalty.
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Excellent service

The solar quoting process and installation was much more simpler than I expected. Ross and the team were very helpful and kept us informed at every stage. The guys that installed the system were on time, they were very friendly and tidy and explained how the system worked.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Karena, thanks for your review. So pleased that everything went smoothly for you, and you're happy with your solar install. Welcome to a cleaner, greener way of powering your home!
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Extremely happy customer

A journey that started during COVID 19 in August 2020, 2 different builders, global supply chain issues and price rises, all the challenges of building in the 2020’s!

The SAE Group team were excellent all around. From the start of the sales process, design, installation and final commissioning of our off-grid system has been fantastic.

Thanks heap SAE Group team for a great experience and more importantly, off-grid system that works flawlessly.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks Mitch! So pleased everything is working well for you. We have no doubt you're reaping the rewards of your off-grid system - enjoy!!
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Easy and speedy install

The quote process was fantastic. Installation team turned up early, very polite and left the site clean. We haven't had too much contact with customer service yet. They were very helpful during the set up though.

The stand out for us, was the quote process. We don't have the best suited roof for solar installation. If you're building a house, pay attention to the roof, make it two flat sides, nothing else. Ours is a jigsaw puzzle, which made panel locations tricky. We could have gone with a bigger system, if the roof was suited for it. However, Mark was very helpful walking us through everything. We opted for a more expensive panel, it was within our budget to do so. Though a cheaper option was provided by Mark, when requested. All our questions were answer quickly. Its only been a few weeks since our install, but there has been no issues.

Supplier Reply:

Hi Robert, thanks for your feedback. So pleased everything went smoothly for you and you've had a positive solar journey. We will be sure to pass your kind words onto Mark and the team that assisted with your install. Thanks for choosing to partner with SAE Group!
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Fast Efficient and Reliable

Andrew and Jake did a great service on my existing system. Always reliable and very efficient. Very happy overall.
Inverter rating: 5/5

Supplier Reply:

Thanks Gerry - pleased to read you're happy with everything - now to enjoy the benefits of your system!!
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Comprehensive system Service

Friendly & Professional sevice reps, happy to take the time to explain all aspects of the sevice actions.
Inverter rating: 5/5
Battery rating: 5/5
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Efficient staff

All communication was easy, product looks great , working well as soon as it was installed. Friendly and very efficient staff working on my installation of the solar panels and inverter. Staff left the property clean and everything was tidied up. Very happy with the work.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Leanne,

Thanks so much for taking the time to share your feedback. We are so pleased that everything went smoothly for you and you're happy with your new system. Welcome to the solar powered community!
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Professional Service all round

Sales /quoting was very good. Chap was on time and explained everything.
Installation chaps were on time, polite, efficient and ensured they’d cleaned up as well
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Almost great

Fine except! After much chasing they never got my Catch power app to work.
Panel rating: 5/5
Inverter rating: 4/5
Battery rating: 5/5
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

Awesome

Blaine and Jake were two of the best tradies I have ever seen. They made everything so easy and it was a pleasure dealing with them. Not to mention the awesome system they put in. Cheers boys
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Peter - thanks for sharing your feedback & for choosing to partner with SAE Group! No doubt you're already reaping the rewards of a solar powered lifestyle - enjoy!
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Happy Herberts

Very happy with the installation. They were friendly, and efficient and explained the process well and didn't create any issues with our strata neighbours. They also considered the issues we are having with a health matter, which we appreciated. Thank you.

Supplier Reply:

Hi Terry. Thanks for taking the time to leave your review. We appreciate you choosing to partner with SAE Group and are pleased that everything went smoothly for you. Welcome to a cleaner, greener way of powering your home!
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Solar purchase

We were so happy with the service we received from SAE. When Ross come out to quote he was helpful & nothing was too much trouble. We received quotes on different sizes so we were a bit painful.
When we accepted our quote we were told a date for installation. The guys on the job were very prompt, they carried out the work professionally & of the highest standard.
They were also helpful explaining the connection on our computer & how to view. Overall we could not have been happier with our experience. 10 out of 10 guys.
I must also add we had SAE install our first solar panels 12 yeas ago.

Supplier Reply:

Thanks Barb! We love hearing from happy customers and are so pleased that you're satisifed with your solar experience. Now to enjoy all of the amazing benefits!!
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Sae group

We would appreciate if the technician team trained the commercial team.
It would make a huge difference

Supplier Reply:

Hi Flo. Thanks for your feedback. We appreciate you taking the time to share this with us and will be sure to pass it onto the team for consideration going forward. Thanks again.
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

Professional service

Thanks for their professional service and advice. And good guidance.
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Happy Herberts

Very happy with this service from sales to installation esp as we were dealing with unexpected health issues in the middle if it. They worked around timings for us. They were great.

Supplier Reply:

Hi Terry, thanks so much for taking the time to share your feedback. We're so pleased that everything met your expectations and you're happy with your system. We have no doubt you're already reaping the rewards of a solar powered lifestyle - enjoy!
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Great installers

The boys arrived on time.
We so polite and respectful
No mess
And finished before time
Highly recommend these guys

Supplier Reply:

Thanks Debbie - so pleased that everything went smoothly for you and you're happy with your new system. Welcome to the solar powered community!
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Great installers

The boys arrived on time.
We so polite and respectful
No mess
And finished before time
Highly recommend these guys
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Prompt no bullshit dealing every time we had contact with SAE Group

The sales team provided options and were available to work through these with us to establish the best fit for our requirement and our cost/benefit.
The install team were attentive to our installation requests and were quietly efficient on the day.
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

Leon did great

Leon. Looks like a fine job. Looking forward to reduced electricity bills. Leon was informative, tidy work, and Ben. Instructions were given and offer of phone assistance in future.
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Solar and battery

Customer service excellent from Dan and TIM. Jake aa well. Solar and Battey in a neat and tidy manner. Quotes timely and accurate. Overall excellent service
Panel rating: 5/5
Inverter rating: 5/5
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Top installation

The whole experience was so easy.

Professional Installer and sales team.

A purchased a top range system that can supply power during power cuts from two power points without the need of a battery.
Simple system to use.
If you can use a light switch you have mastered the system.

The Tradesman Installer was punctual, pleasant and left no mess behind.
Explained the system and helped set up the app to monitor by phone.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks Gordon! Always great hearing from satisfied customers. Welcome to a cleaner, greener way of powering your home - enjoy!
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Great service, very polite and courteous

Very polite. Great work done. Cleaned up. Explained everything in plain English. Detailed instructions given.

Supplier Reply:

Hi Lisa, thanks for sharing your experience. We're pleased that your solar journey has been such a positive one. We have no doubt you'll already be reaping the rewards of a solar powered lifestyle - enjoy!
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Awesome everything

Had a solar/battery system installed and everything has been awesome from price, communication, work, and support. Highly recommend SAE. Leon has been super helpful with support as it’s not a run of the mill installation.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Marco, thanks so much for taking the time to share your feedback. We are pleased that everything met your expectations and you're happy with your install. Welcome to the solar powered community!
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

Awesome Installer and experience

From start to finish the process was easy, Damian had all the answers to our questions.
Dan the installer was just awesome, clean , tidy, perfectionist and hard working, everything was perfect, he knows his job very well. Everything was explained, 2 days job done. It has been a pleasant experience, highly recommend SAE.

Supplier Reply:

Hi Andy,

Thanks so much for sharing your experience. We're pleased to read that everything went smoothly for you and you're happy with your new system. Welcome to the solar powered community - enjoy all of the incredible benefits it brings you and your home!
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Easy process from beginning to end

Friendly salesman
Install went ok
Ceiling damage but was fixed in timely manner
Customer serviced easy to deal with

Supplier Reply:

Hi Dominique, thank you for your feedback. We are pleased that you're happy with everything and have no doubt you're already seeing the results of a solar powered lifestyle - enjoy!
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Great Install, Easy to deal with

SAE installers were on-time and efficient, the panels look great and the system works exactly as advertised.
There was a cracked panel that they could not install on the day but returned the next week to complete the job.
The team was very polite and got the job done.

Supplier Reply:

Hi Tim. Thanks for your feedback and patience/understanding with the panel replacement. We have no doubt you'll already be enjoying a cleaner, greener way of living!!
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

Solar panel clean and service . Very professional and courteous

Very professional and courteous . Very careful not to damage tiles actually advising to get roof repaired . . .
Inverter rating: 5/5

Supplier Reply:

Thanks Michael - so pleased you're happy with your install. No doubt you're already seeing the amazing benefits of a solar powered lifestyle - enjoy!
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Excellent

Brock and Joel did an excellent service. Very thorough, so knowledgeable. Thanks so much.

Supplier Reply:

Hi Trina. Thank you for your review. We're so pleased that everything went smoothly for you and you're happy with your system. We will be sure to pass your kind words onto Brock and Joel. Thanks again!
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Great service

Fast service friendly installers good knowledge changed install position for better results
Inverter rating: 5/5

Supplier Reply:

Thanks Barry! Welcome to the solar powered community!
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An incentive was offered by SAE Group Pty Ltd for this review. Learn more here.

Fantastic installer, great system

The sale representative from SAE group Mark was excellent from start to finish, guided myself through the whole process from systems to installation. If i had any questions Mark had the answer.

System that was installed was 13.2kw system with 10kw fronis inverter.

Would definitely use SAE for their experience and unbeatable prices.

Supplier Reply:

Thanks for taking the time to share your experience Matthew. We will be sure to pass your feedback onto Mark and the team that worked on your solar install. We appreciate you choosing to partner with SAE Group - thanks again.
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Poor after sales service

My Fronius Gen24 inverter, installed by SAE Tweed Heads late last year has not been functioning properly for a number of weeks. Attempts to get SAE to address the issue have proved fruitless. My recent correspondence with them has gone answered. I had similar problems with the WattPilot EV charger they installed – after sales service practically non-existent.
Inverter rating: 1/5
EV Charger rating: 1/5
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Original Review on 11-09-2023:

A very interesting and ultimately pleasing experience

I augmented an existing 3Kw SG3KTL-S Sungrow inverter and 12 x 250w GCL panels with a 5Kw SG5.ORS Sungrow inverter and 16 x 410w Sunpower SPR-P6-410-BLK panels plus a Catchpower relay with power diversion to a solar hot water system. Monitoring with both iSolarCloud App and the Catchpower Monocle App. Monocle App shows combined production, load and export. ISolarCloud shows combined production but no load or export cos no consumption meter on the old 3Kw system

The designer was experienced, polite, knowledgeable, patient and flexible. Everything I needed but, despite me measuring the available roof dimensions prior to design finalisation and signing the contract, the panels didn’t fit on the day of installation.

The very experienced installer rearranged the layout onsite to give adequate perimeter edge clearance for maintenance and clearance to the ridge to avoid disturbing the capping. The designer quickly confirmed that the revised layout wouldn’t impact energy production or installation costs and provided a plan of the as-executed layout.

The 3 man installation crew were all SAE employees. Definitely the top notch “A” Team; safe, quick and courteous working on a difficult partly steep (30 deg) pitched, tiled roof. Commissioning went smoothly despite the complicated augmented system with 2 monitoring Apps.

SAE were let down by their subcontract installation crew that first turned up to do the work the week before. After seeing that it was a 2 storey house with a steep pitch they pulled out and asked SAE to call in the A Team. Definitely a breakdown in communication between the design and installation teams.

Overall I’m happy with the job. Bit disappointed that the layout was changed but I’m assured it won’t impact on performance. SAE quickly responded and resolved any problems and were genuinely sorry for any inconvenience. Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 5/5

10 months later we asked Bradley: "Are you happy with the performance of your system so far?"

Yes, it has performed well. Our net electricity bills are now only costing us about a mug of coffee a day.
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