Roland Lawrence Electrical Reviews
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About
Roland Lawrence Electrical has been involved in the solar industry since 2010, becoming RLELEC PTY LTD in July 2015. We have installed well over 1000 residential solar installation from 1.5kW all the way up to 50kW! And everything in between. Our commercial experience is almost as vast as we have installed approximately one hundred 30-50kW and over a dozen 100kW+ systems. No matter what your energy requirements are, we have a solution for you
Given we do not employ subcontractors, we’re able to reduce margins without sacrificing quality. This allows us to provide superior service, and top of the line components, while still remaining competitive in a cut throat industry.
As one of our customers, you can expect honesty and transparency throughout the whole project, from design right through handover and beyond. Quality is our number one priority and as such, we will ensure your building is in as good, if not better condition, than before we started. Customer satisfaction is another value we pride ourselves on. We find the majority of our work is through word of mouth which is extremely satisfying and is a testament to the superior level of service and quality we provide.
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Roland Lawrence Electrical Reviews (44)
Show Most Recent reviews from All time
Average Scores
4.9/5
Value for money
5.0/5
Quality of System
5.0/5
Installation
5.0/5
Customer Service
- 5 star 40
- 4 star 4
- 3 star 0
- 2 star 0
- 1 star 0
25 July 2024
27 March 2024
Happy to recommend
RLE Electricity were recommended to me by a friend who had used them for their solar installation.After a brief call, I was visited by Roland to assess the site and to discuss my needs. He explained my options clearly, and at no time did I feel like I was being sold to. In addition to my solar needs, I have an unusual tiling system for my roof (he contacted the manufacturer to discuss the optimal solution), and access was through a shared drive (he ensured a safety system that would minimise disruption). He also did the necessary checks since I live in a conservation area. We had discussed the option of a battery, but he had suggested that there was minimal benefit. Nevertheless, I received 2 quotes outlining the projected benefits, the components to be used, and the associated warranties.
An installation date was agreed within a month of the decision to proceed. The installation itself was very professional. I was visited by Juan in advance to discuss placement and routing of the cables to the inverter. He gave me several options, without forcing me to choose what was easiest for him. The installation was completed in 1 day, and appears to have been done to a high standard.
I'm happy to recommend them
07 October 2023
Enphase IQ 5P Battery + 2 more REC panels
The sales & quoting is straight forward for the 10 kWh battery install and two more panels.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
05 December 2022
An incentive was offered by Roland Lawrence Electrical for this review. Learn more here.
A really great experience!
I did had quite a few quotes from different companies but RLE were the only installers who diligentely took the time to get up on my roof and accurately define angles and measurements and if the roof was stable enough for the panels to go on, and for the safety of their team. The pitch was non-pushy, honest and friendly. They'd been recommended by so many other too, which was comforting.The install day was stress-free, and the installers were very friendly and so polite. The electricians took their time to explain any concerns or (most probably) dumb questions! in two days they had almost finished but ensured the rest of the work would be done promptly, which it did. Roland himself even came round to keep me up-to-date with procedings.
Once it was all done they took me through all the important stuff and signing me into my own solar analytics account, so now I feel like I have a real insight into the systems day-to-day operations.
The correspondence on the phone at RLE felt like a breeze as well - very proffessional, friendly and informative - I couldn't be happier and wouldn't hesitate in endorsing RLE to anyone who wants a good experience with a solar installation.
Panel rating: 5/5
Inverter rating: 5/5
28 January 2022
High Quality Installation by Professional Installer
We had been wanting to install a solar system for some time, but due to the chequered reputation of the industry really didn’t know where to start.Roland Lawrence and RLELEC were recommended to us by an engineer we know who specialises in solar and who works in the solar industry, so that gave us the confidence to start the process.
Roland visited our home to view its layout, aspect and roof areas so as to be able to recommend the optimum system from a cost/benefit perspective. He also discussed our wishes in terms of performance and visual impact, after which he appreciated we valued performance and neatness over budget. He also analysed our recent electricity bills to understand our usage, and the size of the installation we would need.
Following his site visit Roland supplied a detailed, but clear, proposal outlining his recommendations, its cost and the projected future financial impact in terms of the upfront cost of the installation vs. the ongoing savings. We had our solar engineer contact review this, who believed it was in order and quite a high-end installation.
When it came time to install the system Roland and his team arrived punctually at 7am both days. They were friendly, courteous, helpful and professional, and went about the process without fuss. Most of the installation was done on day one, with some tidying up the next day. After that Roland and his team gave us a good rundown on how the system works, when it makes the most power and how to derive the most benefit from it by changing the times we use equipment such as the pool pump, air conditioner & clothes dryer.
We are delighted with how the installation looks and with the capacity it generates. We are equally delighted with the service provided by Roland and his team at RLELEC, from start to finish, and would have no hesitation in recommending them.
27 January 2022
Excellent service and follow up
Excellent service from the start. Roland advised very professionally on our needs and adapted the system to suit our specific battery requirements. Installation by Mick and team was quick and efficient, Roland’s follow up exceptional.Battery rating: 5/5
16 November 2021
Fantastic installation, team and experience
The entire process with Roland Lawrence Electrical was great. Starting with great communication from my initial enquiry, by Katrina, to quoting and talk through process with Mick and finally the installation and follow up by Blake and Roland. Overall great experience and value for money. Cannot recommend RLE highly enough. Thank you to the RLE team !!!27 September 2021
Honest, great value and good communication!
I was recommended Roland Lawrence Electrical by the Inner West Community Energy group and I can see why. Roland was very responsive to emails and explained the process and solar in general very well. Even with covid lockdown delays the whole installation process was fast and efficient. The cost was also lower than I had anticipated. Thanks Roland!20 September 2021
Knows his stuff; easy to deal with; follows up till everything is done and working well
I found Roland to be knowledgeable about products (solar panels and batteries) and able to give good clear advice on the options and help me choose what I wanted to put in place. This included his flexibility, when I changed my mind a bit later. The installation was well organised and went well, with 2 follow up visits to close off 1-2 loose ends and ensure everything was working properly. Very professional to deal with.05 May 2021
Rapid, professional, helpful
RLE are very focused on listening to customer needs and will take a lot of time to talk through different options in an open-minded way. Didn't feel at any stage like they were trying to force a particular solution. Upfront about the relatively higher price than competitors and justified the additional expense with the excellence of customer service and aftercare. Install of a 6.6 KW system was done in a single day, within 2 weeks of signing off on quote. Solar analytics package well worthwhile.28 April 2021
Great Experience
I recently had solar panels installed by RLE, and had a very good experience. Roland's communication was great, I always knew what was happening and when. Everyone turned up when they were expected and did a great job, including cleaning up afterwards. The guys doing the install were really polite and easy to deal with. Can't recommend highly enough. Thanks Roland!Panel rating: 5/5
Inverter rating: 5/5
26 April 2021
Knowledgeable Responsive Installer
Dealing with RLE was a pleasure Roland has been easy to deal with and has responded quickly and to the point when I had questions before the quote and made changes to the quote to reflect changes that I requested, installation and everything seems to have gone flawlessly.I would recommend them to anyone who needs a solar installation.
14 April 2021
Helpful, friendly and informative installer. Highly recommended!
Sales/Quote process:- Roland was helpful and informative - I sort of knew what I wanted, but I also needed a bit of guidance, and Roland gave good reasons for the decisions he made in terms of panel placement and capacity. We have a large flat part of our roof that is slightly southern facing, and I wanted to know whether it was an option for putting panels on. He provided a solution that no other company had thought of, which may have given 13% less capacity, but made the most of a part of my roof at the back of the house that would also reduce the heat in summer due to panels.
- I made one request to downgrade the panel quality (from Winaico to Trina), but other than that, I was pretty happy with the quote. I'm happy to pay a little more for a quality install that was done with care, and I feel like that was provided.
- Roland was the only installer that came out to the house to check the house for anything that could cause issues with the installation, which I appreciated.
Installation:
Installation was polite, tidy, and on time. The guys arrived at 7am, and were all done by about 2:30/3pm. They cleaned up, which is more that I can say about a lot of tradies that come through our house. This is important to us, because I don't want my 9 month old kid crawling around and putting screws, plugs or random building materials in his mouth if I can avoid it!
Customer service:
The grid connection was in my court as my provider needs me to call them to organise a smart meter, but otherwise we're setup to turn the inverter switch on as soon as that is set up. Our Solar Analytics was set up on the day, and I was provided login details as well.
Overall, customer service has been great so far - Roland is responsive to messages/emails etc, and overall pretty helpful with advice.
15 February 2021
PV Expansion
We decided to expand the existing PV 6.6kW system by adding 5 more panels. RLE supplied the quote quickly and was in the $$ ballpark estimate so accepting was very easy. Based on 5 x REC 370 panels with Enphase 7+ microprocessors, taking the PV system to 8.4kWInstallation on the day on time and done in a few hours, they even straightened up existing PV panels which I did not notice we slightly misaligned. Install team, are chatty and easy to get along with, no questions left lingering, promptly replied to in full.
After the install a few sunny summer days which tripped a string isolator / switch on the mains power board, reported to RLE over the weekend (responded to which was not expected) and on Tuesday the isolator was upgraded to a more suitable amperage to handle the additional power generated.
In all an excellent experience with RLE, highly recommended.
Panel rating: 5/5
Inverter rating: 5/5
18 January 2021
A great system. Professional, friendly, great to deal with.
Highly recommended. I used Roland Lawrence for a 6kw solar installation. Professional throughout the process. His team is great. Always kept me informed and turned up when they said they would. They fixed problems before I even noticed and have a high attention to detail. System works perfectly and supplied tools and apps are a treat to work with and better than I was expecting.08 December 2020
A job well done
Roland and his team installed a 6.6kW system at my house in Inner Western Sydney, and did a great job. It was a difficult site, but that didn't seem to faze them.I was impressed with the competitiveness of the quote, their knowledge of what would work best for my individual circumstances (as opposed to just providing a generic quote) and the overall professionalism of their outfit.
Panel rating: 5/5
Inverter rating: 5/5
19 November 2020
Pure Professionals
Roland and the team from RLE were amazing!From the very beginning Roland was informative, helpful and and listened to our needs.
He explained everything in detail and went the extra step show us why we should get the system we did.
All of the team were great, very efficient, tidy and easy to discuss things with.
Inverter rating: 5/5
05 November 2020
Very happy customer
Roland impressed from the outset. Very personable and easy going, yet obviously knows his stuff! He took the time to explain everything thoroughly and followed up with phone calls and emails to answer any queries. Not the cheapest quote we received but just had the right feeling about the service Roland would deliver over other companies.Installation process was professional and although interrupted by unforecast heavy showers, the team returned the following day to finish the job. Was also impressed to see a female apprentice as part of the team :)
Very happy with the performance of our system, which we see via the Solar Analytics app included. Amazing to see how much we are saving already!!
Would have no hesitation in recommending Roland Lawrence Electrical to provide a great experience from start to finish.
Panel rating: 5/5
04 November 2020
Terrific job
Great experience. From initial site visit to installation Roland and his team delivered on time, answering all my questions along the way. Efficient, organised and friendly. Happy to highly recommend
24 October 2020
Great service and knowledge. Quality installation and workmanship.
From start to finish Roland and his team from RLE were extremely profesional and courteous in the way they quoted and completed the installation of our 6.6kWh system.For the quoting process Roland climbed onto the roof with his tape measure and also had a good look at the meter setup and where we may locate the inverter in a tight space. His system design and quote arrived several days latter. It was very detailed and easy to understand. After several conversations with Roland we made the decision to go ahead and signed the contract.
Several days before the installation, Roland called to say that the panels we had ordered had been damaged in the suppliers warehouse. Roland made a huge effort and managed to source replacements from another supplier.
On the day of the installation Roland and his team arrived exactly on time and swung into action. After being installed, for various reasons one line of panels needed to be slightly moved and the team did this extra work quickly and without complaint. They went above and beyond and were extremely tidy.
I could not be more pleased with the system Roland designed. It is producing a little more output than what Roland estimated it would.
I highly recommend Roland and his team at RLE.
Panel rating: 5/5
Inverter rating: 5/5
07 October 2020
Easy to deal with. Quality installation
Top installation from Roland and his team. Really professional outfit. Very responsive at the quotation stage, patient with all the questions we had. No surprises during installation – of the six companies we contacted for quotes only Roland went out on roof to eyeball the installation site.We wanted to be able to run in island mode. Some of the companies told us we didn't want this(!) some quoted systems that would not have been able to give us this functionality. Roland knew what we were talking about, explained the pros and cons and quoted for what we wanted.
The system works a treat and the install looks great. Highly recommend.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
06 October 2020
Five star solar
Roland and his team are committed to renewable energy. They installed a solar panel system for us. They were excellent in every respect and really easy to deal with. The panels are working beautifully as designed. We are very happy with the results and the service Roland and his team provided.07 September 2020
Smart, timely and helpful
Using Solar Quotes found me some very feasible suppliers. It was a hard choice and each supplier was helpful but in the end we rolled with Roland at Roland Lawrence Electrical.Very happy with their performance, decorum, neatness and application. They went that little bit further to make us happy.
At present, highly satisfied.
18 August 2020
Great. service, great system
Roland and his team have done an outstanding job in upgrading our solar system.Roland worked meticulously in achieving the best system for our requirements.
The upgrade has worked well exceeding all our expectations.
Roland and his team have acted in the most professional way.
Highly recommended!
Panel rating: 5/5
Inverter rating: 5/5
12 June 2020
Great team and customer service
Everything from start to finish was straightforward and easy installation and a great team5 Stars and thanks
Panel rating: 5/5
05 May 2020
Excellent in every way
The quoting process was prompt and clear. The diagrams provided were excellent.I was particularly impressed by the installers and by Roland's follow up. Roland and his team were thoughtful and considerate, honest, efficient and committed to doing a good job.
I am delighted with the result.
08 April 2020
Damn fine service!
Roland and his team made installing solar a breeze. Roland was patient when explaining the various pros and cons and his proposal was transparent, easy to understand and represented real value for money. He deserves special praise for his punctuality too!On the day of installation Roland’s team was superb. Polite, clean, considerate and diligent. At the end of the day there was not a scrap of waste left on the property and their post-installation inspection of the roof ensured that any damaged tiles were replaced.
We also really appreciated the extra lengths they went to in order to maintain the required social distancing due to COVID-19 restrictions.
So forget the cowboys, if you are considering solar, give Roland a call.
31 March 2020
Great professional service
Roland took all the time I needed to really explain everything I needed to understand about solar. His staff turned up on time when expected without exception. Very neat work, good looking as well as functional.I would totally recommend Roland Laurence Electrical for quality and skill, also pleasure to deal with!
Inverter rating: 5/5
26 March 2020
Great service, smooth installation
Roland was great to work with. He came out in person and managed to find a configuration of panels that could squeeze a system on our roof that was bigger that what any of the competitors proposed.Panel rating: 3/5
Inverter rating: 3/5
01 March 2020
An absolute delight, excels in responsiveness and professionalism
An absolute delight to work with RLE.We needed to replace our very old solar panels, and due to the small roof space of our terrace it isn't a big job. Roland was recommended to us by a friend working in the solar industry.
When contacted, Roland responded immediately, came out for a site inspection within days, and after signing the contract his team was here for the installation two weeks later (basically as soon as he could get the materials in).
We definitely felt we were getting the platinum-level treatment, including full attention to the specifics of our situation, (from what we can tell) high quality and professionalism of the work, not the least cleaning up perfectly after themselves. They also came back promptly when we thought there was an issue resulting from their work (which in the end we realised wasn't their fault).
We can whole-heartedly recommend them for selling and installing a roof-top solar system.
Panel rating: 5/5
Inverter rating: 5/5
27 February 2020
Service and experience second to none!
I was uncertain of what our needs were and I found the owner, Roland a pleasure to deal with. What sold me was that he owns the company and oversees the projects. If anything was to go wrong I knew he was a local man and would be back on the spot if needed.I had a concern with the age of my 100 year old tiles but Roland sourced replacements for several that were broken during the installation. He also fixed a leak for me and supplied an expensive awning to protect the inverter from the sun.
I can't wait to recommend him to others.
01 February 2020
Most thorough inspection, quote and advice
I had several quotes for my home solar system. On what was a tricky install, some big-name companies said the job was too difficult for them and they either wouldn't quote, or quoted online then declined the job when I insisted they inspect onsite. Roland from RLELEC climbed onto the roof, got the tape out and measured every section of roof suitable for panels. He looked at the meter, and confirmed I had 3-phase power, which other reps weren't so sure about when asked. He then climbed into the roof cavities to see how challenging the cabling would be. Apart from a quick look at the meter box, no other company rep did any of this. The quote I got from RLELEC was then the most detailed of any. The type and size of panel Roland recommended was said to be the best to suit the dimensions of the roof, not the one most companies wanted to sell me. (I had told him I was happy to pay for top of the range LG but he explained why the 380W REC panels chosen were a better option in my case). In the end, three reputable companies committed to doing the job, and the quoted price of all reflected the hazardous nature of the job. Roland's quote wasn't the cheapest, and the projected power production of his system was conservative compared to that of several quotes. But now after two weeks of running, the production is a little better than what he predicted, so he wasn't over selling.The installation team were excellent, trustworthy and friendly. They worked under difficult conditions - with mid summer (mid to high 30's) temperatures, and installation on a double storey and steeply pitched roof. There were no problems, and they demonstrated expertise, high safety standards (harnesses included) to efficiently complete a job others wouldn't touch.
After paying the balance of the invoice I have subsequently had several questions, which Roland has answered promptly and with obvious in-depth knowledge of all the technicalities involved in my system and in the operation of solar overall. Prior to getting quotes, I had spent several weeks doing research. This included reading 'The Good Solar Guide' and several other online resources about solar and what to expect from salespersons and systems. So I was armed with knowledge that made me wary of a few of the 'experts' I spoke to along the way. From the start I had no concerns about Roland. I found him genuine, thorough, and the most knowledgeable of all those I dealt with. Nothing has changed now that I am observing the system in operation.
Panel rating: 4/5
Inverter rating: 4/5
27 January 2020
Brilliant in emergecy
Recently we had a five day blackout due to a massive storm in our area. We have a full system including a LG storage battery. From this we had power to keep going, provide some hot showers for a neighbour along with cooked meals and store perishables for other neighbours. After the storm we had sunny weather so we were able to keep the battery topped up and with some sensible management of lights and non essentials probably could have gone on indefinitely. We can highly recommend adding a storage battery to any household system. Finally we have really slashed our power bills. All good.Battery rating: 5/5
26 January 2020
Fast, professional, good workmanship
Professional and friendly from start to finish. Gave recommendations and several options for panels, etc, with corresponding quotes. Fast and timely install and neat workmanship. Very responsive both before and after installation.Panel rating: 4/5
Inverter rating: 4/5
31 December 2019
Local small business with great service
I got three quotes when looking at installing a solar system in Sydney's inner-west. Two were from bigger companies, the third from RLE. One larger company didn't even send anyone out for the quote, another sent a sales rep, Roland was the only electrician of the three who came out to do the quote, climbed on the roof to ensure that he could do the job that he was quoting for. Roland's was the cheapest quote of the three for a system slightly smaller than the other two in terms of output. Roland was also very good at answering numerous questions I had about choice of inverter, panels, etc. It took us a while to make a final decision and Christmas was fast approaching, but Roland said he could get the system in before the holidays and was true to his word - it was probably about one month between paying the deposit and the installation date, which seems like a fairly quick turnaround compared to some installers we have read about. On the day, Roland turned up with two of his crew, stayed half the day and did all the internal wiring before heading to another job and leaving them to finish up. They didn't get the installation finished on the first day, but Roland turned up himself two days later to finish everything off. On both days, Roland and his team turned up at the time they said they would, they were very polite and left no mess behind. Throughout the quoting and installation process I found Roland transparent and helpful. Just be aware that it can sometimes take him a few days to respond to emails, I assume because he is out on the tools during most weekdays. Roland gave me the appropriate advice as to what needed to be done with Energy Australia (my retailer) to feed the solar into the grid (incidentally, so far I have found Energy Australia very helpful with the process). So far, the Solar Analytics monitoring system shows the system performing at or slightly above the projections from RLE's modelling. Three weeks after installation, we are extremely satisfied with the service, price and function of our solar system installed by RLE.Panel rating: 4/5
Inverter rating: 4/5
20 December 2019
Wonderful experience from start to finish, Fantastic install and customer service
I am really happy that I chose Roland Lawrence to install my system. The initial quote was professional and very reasonably priced, especially considering the steepness and height of my roof and the difficulty of access. Roland was then very happy to answer all my questions, explain how it all worked, and modify the components of the system until I was convinced that we had selected the best options for my house and budget. The install went very smoothly, the team was friendly and tidy and Roland himself was on site for most of time. A few days after the install I received an email from Roland saying that they had been monitoring my system and everything was running as expected. I could also see this myself from the monitoring dashboard, but I thought it was a nice touch and I feel that my solar system is now in very good hands. All in all, a great experience, and I will be recommending Roland to all my network.Panel rating: 5/5
Inverter rating: 5/5
04 December 2019
Professional, Friendly and Supportive - Highly Recommended
Roland and his team delivered exactly what was promised - a high quality product installed professionally, on time and with a smile. Roland was supportive, patient and willing to go the extra mile delivering excellent customer service. He provided constructive advice and was highly responsive when e-mailed or contacted via mobile. I would thoroughly recommend him and will be re-connecting once we either expand the system or add a battery.28 November 2019
Reliable, knowledgeable, friendly
I recently chose Roland Lawrence Electrical to install a solar system at my property. What stood out for me was the thorough approach to find the best-suited system for my home, the effort to measure my roof to make sure that the system will fit (he was the only supplier who did that!) and the quality of workmanship. It was a pleasure to deal with Roland, and I would recommend him to anyone seeking a reliable, knowledgeable and friendly expert in solar sytem installation.Panel rating: 5/5
Inverter rating: 5/5
25 November 2019
Excellent customer service
We got a few quotes, and RL Electrical were not the cheapest. However, once Roland arrived to explain the nitty gritty of the system he proposed, it made sense to pay a little more. Everything about the sales process impressed us. You could immediately see these guys took it all very seriously, and they were passionate about getting a good result for us.The installation went well, and they cleaned up after themselves as you'd expect. They took care of all the set up hassles, and even came back a few weeks later to check everything was working as intended and to answer any questions we had. These guys really were a pleasure to do business with and consistently went the extra mile.
Inverter rating: 4/5
20 November 2019
Professional and good to deal with
Professional operator, delivered as promised and very happy with the unit.Panel rating: 4/5
Inverter rating: 4/5
05 July 2019
Easy going experience
Really professional service from start to finish, everything was explained in an easy to understand manner and any questions I had where answered easily, I could tell they pride in what they do.The installation went well, the company was prompt with its installation and where they really went above and beyond for was returning a week later to see if I was happy with the install and how it was performing.
15 June 2019
professional, efficient and polite
Dear Roland,I would like to sincerely thank you and the boys from Roland Lawrence Electrical for the great job they did in fixing and installing our upgraded solar power system. My experience with your company has been one that I could not rate highly enough. From the installation of our 1st system 5 years ago to the current update of our system we have had nothing but great experiences. All requests have been dealt with promptly and without question and the level of customer service has been exemplary. I've been very impressed with the way you regularly follow up on issues we have raised, and this proactivity should be commended. Your tenacity in following up on the most recent warranty issues was fantastic and I couldn't have been more impressed. Thank you for the extra effort that you put in on our behalf.
Our expectations around the actual installation of our updated system have been largely exceeded. Your installers were professional, efficient and polite, with the latest system upgrade being completed in a single day. I have a lot of friends and family who asked me where we got our solar installation and I am always happy to recommend RL Electrical. Since the installation of our 5.5 kW system, we have rarely had to pay an electricity bill and mostly find ourselves in credit from quarter to quarter.
13 January 2019
Roland Lawrence was recommended to us by Inner West Community Energy. We have nothing but praise for Roland and his team of installers... from the quotation stage to beyond the installation.
Our installation turned into a nightmare for Roland because we had problems with both our Energy Retailer (Click Energy) and our Energy Distributor (Ausgrid).
I was able to solve our problems with Click Energy, but only because of Roland's helpful advice. He was more than happy to guide me through trying to resolve our issues, then making a complaint to the Ombudsman.
Roland realized during our installation that the voltage coming through the network to our house was often too high, and dangerously so. He complained on our behalf to Ausgrid, who initially showed little interest in solving the problem. During this time, Roland visited us many times to reconfigure both our inverters (from his new system and an older one we have), in an effort to make both systems run better.
When Ausgrid failed to respond, Roland took that matter to the Ombudsman on our behalf. Ausgrid plans to solve that problem this week.
I can't thank Roland enough for the time and effort he has put into making sure that our Solar Installation has been perfect.
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Our installation turned into a nightmare for Roland because we had problems with both our Energy Retailer (Click Energy) and our Energy Distributor (Ausgrid).
I was able to solve our problems with Click Energy, but only because of Roland's helpful advice. He was more than happy to guide me through trying to resolve our issues, then making a complaint to the Ombudsman.
Roland realized during our installation that the voltage coming through the network to our house was often too high, and dangerously so. He complained on our behalf to Ausgrid, who initially showed little interest in solving the problem. During this time, Roland visited us many times to reconfigure both our inverters (from his new system and an older one we have), in an effort to make both systems run better.
When Ausgrid failed to respond, Roland took that matter to the Ombudsman on our behalf. Ausgrid plans to solve that problem this week.
I can't thank Roland enough for the time and effort he has put into making sure that our Solar Installation has been perfect.
24 September 2018
The only supplier able to provide a non standard system at an economical price.
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Great service from the outset, constant and effective communication with a speedy installation.
kick ass team and excellent customer service delivered a great job and offered a few different options. We chose the one that suited our usage (for solar installation). Roland and Kat were great and the installation team did a good job that only took a day. They also came and rechecked everything the next day. highly recommend these guys, don't get suckered into an Instagram ad, these guys are worth it.Panel rating: 5/5
Inverter rating: 5/5